Kingsgate Recruitment Ltd
Bath, Somerset
Oct 15, 2025
Full time
Sales Supervisor Salary: £24,000 - £25,000 About Us Our approach is centered around our customers, our dedicated team, and our commitment to the planet. We design beautiful, sustainable clothing made from natural fabrics that combine stylish simplicity with comfort. Our welcoming stores, friendly team, and online presence reflect our passion for caring for people and the environment. We successfully trade in multiple prestigious department stores, alongside our own retail locations in prime London areas, and continue to grow steadily year on year. We are looking for a supervisor who will support the Clothing team, to work on endorsing the companies values, and act as the go-to person in the absence of the Store Manager. Our Store team are brand ambassadors and must reflect our brand ethos. They must be warm, friendly, and focussed on offering exceptional advice and service to every customer. A great communicator and team player, with a positive and enthusiastic approach. . You will be key to the success of the store and to the happiness of the team and most importantly to out customers. A fountain of knowledge on customer relations, product and standards. Responsible to your core, you can be relied upon to assist with administrative and operational duties and general store security. Clothes for home and nearby. Our approach to everything we do is focussed on our customers our team and our planet. From the beautiful UK designed clothes in natural fabrics to our welcoming store environment and super friendly and enthusiastic team. Everything we do is about sustainable stylish simplicity and comfort as well as a focus on caring for our people and planet. Description Required skills ? Customer focussed approach with previous experience in a premium retail environment ideally within a supervisory /senior sales advisor role (min 2 years). A confident communicator with patience, empathy, and a calm demeanour. ? A genuine love of sustainable fashion A "people person" who loves to engage with customers. A warm, enthusiastic, and energetic approach to the role. A highly organised, detail driven individual with excellent follow up skills. ? Your Responsibilities: Providing all customers with excellent customer service whether by phone, email, or face to face. Ensuring you have a full understanding of our brand strategy and of the current range. Awareness of new products, styles, fits and fabric qualities. Confident in assessing the customer's need and making product recommendations where applicable. Tactful and authoritative customer product and styling advice. Training and mentoring of junior staff Responsibility for ensuring all customer sales and returns and store and customer deliveries are professionally managed in line with store procedures. Ability to deal with delicate customer issues. Confident in using IT systems. Awareness of the company store procedures and sales targets. Confidence to manage opening and closing duties and support when necessary. Confidence with Website / till, logistics functions. ?Excellent and confident telephone etiquette. Maintaining store visual merchandising standards. Replenishing stock and keeping the shop floor clean and tidy. Assisting with deliveries and stock recalls. Being responsible for own H&S and ensuring H&S processes are followed in store. Communication of customer feedback to the buying and merchandising teams. Employee Benefits: 23 days annual leave + 8 bank holidays and a day off to celebrate your birthday Discretionary annual bonus scheme Staff uniform Generous Staff Discount of up to 40% off and Sample Sales Generous Friends and Family Discount Company Pension Scheme Regular team events Real Living Wage Employer