REAL Technical Solutions Limited

Service Design & Transition Manager/Executive £58,500 - £62,500 plus excellent benefits/Based in Worthing, but flexible on hybrid working A leading utilities company working within Critical National Infrastructure (CNI), seek an experienced forward thinking and proactive Service Design & Transition Manager, to join a growing team to cope with the expanding project and programme portfolio, through large investment that will have a massive impact on the local community and environment. As the Service Design and Transition Manager you will be responsible for ensuring the effective design and seamless transition of new or changed services into operational environments. This role focuses on designing services that meet business and user's requirements, ensuring operational readiness and delivering end to end service transition processes within Digital IT Projects while adhering to the organisations governance frameworks. Key accountabilities for the Service Design & Transition Manager/Executive, within Service Design activities (40% of the role): Define Roles and Responsibilities for Project and Business throughout Project Lifecycle. Review gathered requirements and consult with relevant teams to ascertain achievability. Work with support teams in Kick off Meeting' to Scope high level Support. Work with support teams to understand ongoing resource profile/skills needed. Develop the Service TCO (Total Cost of Ownership). Agree toolset needed to provide alerting/monitoring. Agree Service Level Agreements ensuring that the business requirements align with Digital's/3rd Party support capability. Create and maintain the Service Design Package - to include consideration of capacity, availability, monitoring/alerting, resource and running costs throughout the service life cycle. Ensure service designs meet business objectives, operational requirements, and user needs. Ensure service architecture aligns with existing Digital IT landscapes and operational capabilities. Identify and address gaps in service processes, systems, or resources to ensure successful delivery. Define Service Transition Plan. Participate in design reviews to validate service readiness. Key accountabilities for the Service Design & Transition Manager/Executive, within Service Transition activities (60% of the role): Deliver and govern the end-to-end Service Transition process for allocated projects, ensuring compliance with agreed templates and governance frameworks. Ensure smooth handover of services from project delivery to operational support, avoiding gaps in service provision. Provide expert advice on Service Transition processes to Project Managers. Act as key point of contact between Project Managers and stakeholders to ensure alignment of service requirements. Identify, document, and help mitigate risks and issues related to service delivery, contributing to the Project and Risk register. Manage service Transition elements of the project RAID (Risks, Assumptions, Issues and Dependencies) Assure evidence from the Project Manager that testing against the business requirements has been completed and approved. Coordinate and manage Internal Service Acceptance Boards (SAB). Minute SAB decisions and track pre-and post-go-live actions. Support Early Life Support (ELS) with the project manager and all mandatory stakeholders. Manage the Acceptance into Service (AIS) process, ensuring post-go-live actions are fully addressed. Skills & Competencies for the Service Design & Transition Manager/Executive position: Self-starter able to work effectively with minimal supervision. Strong understanding of ITIL practices, particularly Service Design, Service Transition and Service Operations. Experience in delivering service design and transition activities within IT Projects. Expertise in developing Service Support Models, SLAs, OLAs and process workflows. Excellent stakeholder management, communication, and facilitation skills. Strong problem -solving and organisational abilities. Familiarity with project governance processes and RAID management. Experience with operational readiness assessments and service assurance activities. Service Design & Transition Manager/Executive £58,500 - £62,500 plus excellent benefits/Based in Worthing, but flexible on hybrid working

Procurement Application Team Lead - Coupa Experience required £78,000 to £82,500 plus excellent benefits/Flexible working options and can be fully remote, office based on the south coast My client a leading technology strong Critical National Infrastructure organisation seek an experienced Procurement Application Team Lead with Coupa experience. You will form a core part of their ongoing digital transformation, with the Procurement Application Team Lead playing a key role in supporting and enhancing their enterprise systems. This role will lead the Digital Corporate Applications Procurement team, overseeing the support, maintenance and delivery of procurement systems across the ERP estate. You will ensure our procurement applications are reliable, integrated and aligned to business needs while enabling ongoing transformation. The role will involve the integration of Coupa with SAP, Workday, Maximo and other enterprise systems, using Coupa modules such as Procurement, Invoicing, SIM and CLM. Essential experience for the Procurement Application Team Lead: Need to be hands on, SME specialist on Coupa who has good knowledge of navigating and updating the system. Strong experience with ERP systems and procurement processes. Experience integrating procurement platforms with SAP or equivalent ERP systems. Proven experience in application management and system delivery. Strong stakeholder management and leadership experience. Experience working in Agile delivery environments. Key Responsibilities for the Procurement Application Team Lead: Lead and manage the Procurement Applications team, ensuring effective delivery of support and development services. Own the life cycle management of procurement applications including Coupa, SAP SRM and Portal. Deliver system implementations, upgrades and enhancements aligned to business objectives. Support integration of Coupa with SAP, Workday, Maximo and other enterprise systems. Provide 2nd-4th line support and ensure robust service delivery through IT service teams. Collaborate with solution architecture, service delivery and project teams. Ensure application security, governance and compliance. Maintain system documentation and support processes. Manage suppliers, partners and third-party delivery teams. Lead testing activities including unit, integration and user acceptance testing. Technical Knowledge required for the Procurement Application Team Lead: Coupa modules such as Procurement, Invoicing, SIM and CLM (preferred). SAP SRM/S4HANA or equivalent. Integration technologies and ERP ecosystems. Procurement Application Team Lead - Coupa Experience required £78,000 to £82,500 plus excellent benefits/Flexible working options and can be fully remote, office based on the south coast

Access & Plant Integration Network Engineer - Worthing/Hybrid £550 - £600 Outside IR35 - 6 months rolling - based in Worthing, although the role is hybrid working A leading technology strong professional services company seek an experienced Access & Plant Integration Network Engineer to integrate downstream networks (package plants, kiosks, distributed processes) into the backbone using cost-effective and resilient designs. Key Skills/Experience for the Access & Plant Integration Network Engineer: Industrial access Switches (IE3100/IE3300 or equivalent compact DIN Switches). Uplinks into backbone rings using REP, Flex Links, or DLR. Process-area VLAN segmentation. Migration of unmanaged/Legacy Switches into managed access. Fibre and copper plant interconnects. Deliverables for the Access & Plant Integration Network Engineer: Plant/kiosk HLD/LLDs for access connectivity. Device migration plans (VLAN reallocation, unmanaged - managed). On-site cut-in and rollback plans. Build docs for package plant switch patterns (single, dual, DLR). Access & Plant Integration Network Engineer - Worthing/Hybrid £550 - £600 Outside IR35 - 6 months rolling - based in Worthing, although the role is hybrid working

Nutanix Engineer - Worthing/Hybrid Working Available £450 to £550 per day (Outside IR35)/6 month rolling contract/Worthing, but hybrid working About Us: We are a forward-thinking utilities provider delivering essential services across the UK. As part of our digital transformation journey, we are investing in modern infrastructure to support operational excellence and customer satisfaction. We are now seeking a talented Nutanix Engineer to join our Infrastructure team and help drive innovation and resilience across our IT estate. As the Nutanix Engineer you will be responsible for building a new Nutanix platform, including capacity management and applications management. Role Overview: As a Nutanix Engineer, you will be responsible for the design, deployment, and support of Nutanix hyperconverged infrastructure (HCI) solutions. You'll work closely with cross-functional teams to ensure high availability, scalability, and performance of our core systems, supporting both enterprise and field operations. Key Responsibilities: Design, implement, and maintain Nutanix HCI platforms (AHV, Prism, Calm, etc.). Monitor and optimize system performance, capacity, and reliability. Provide 3rd line support and troubleshooting for Nutanix-related issues. Collaborate with network, storage, and application teams to ensure seamless integration. Manage upgrades, patching, and life cycle of Nutanix clusters. Maintain documentation and contribute to automation and continuous improvement initiatives. Essential Skills & Experience: Proven experience with Nutanix technologies (AHV, Prism Central, AOS). Strong understanding of virtualization (VMware, Hyper-V, or AHV). Experience with Windows and Linux server environments. Familiarity with disaster recovery, backup, and replication strategies. Knowledge of networking fundamentals and security best practices. Excellent problem-solving and communication skills. Desirable: Experience in a utilities or regulated industry. Exposure to cloud platforms (Azure, AWS) and hybrid cloud architectures. Nutanix certifications (eg, NCP, NCAP). Scripting or automation experience (PowerShell, Python, etc.). Nutanix Engineer - Worthing/Hybrid Working Available £450 to £550 per day (Outside IR35)/6 month rolling contract/Worthing, but hybrid working

Horizon VDI Engineer - Worthing/Hybrid Working Available 3 to 6 months rolling/Outside IR35 £DoE About Us: We are a leading utilities provider committed to delivering sustainable energy and water solutions across the UK. As we continue to modernize our infrastructure and embrace digital transformation, we are seeking a skilled Horizon VDI Engineer to join our dynamic IT team. Role Overview: As a Horizon VDI Engineer, you will be responsible for designing, implementing, and maintaining our VMware Horizon virtual desktop infrastructure. You'll play a key role in ensuring secure, scalable, and high-performance remote desktop services for our workforce, supporting both operational and corporate environments. Key Responsibilities for the Horizon VDI Engineer position: Design, deploy, and manage VMware Horizon environments (including Instant Clones, App Volumes, and Dynamic Environment Manager). Monitor and optimize VDI performance, availability, and capacity. Collaborate with infrastructure, network, and security teams to ensure seamless integration and compliance. Provide 3rd line support and troubleshooting for VDI-related issues. Maintain documentation and contribute to continuous improvement initiatives. Support patching, upgrades, and life cycle management of VDI components. Essential Skills & Experience for the Horizon VDI Engineer position: Proven experience with VMware Horizon (7.x/8.x), vSphere, and ESXi. Strong understanding of Windows desktop and server operating systems. Experience with Active Directory, Group Policy, and profile management. Familiarity with monitoring tools and performance tuning in VDI environments. Knowledge of networking fundamentals and security best practices. Excellent problem-solving and communication skills. Desirable: Experience in a utilities or regulated industry. Exposure to cloud-hosted VDI solutions (eg, Horizon Cloud on Azure). Relevant certifications (eg, VCP-DTM, VCAP). Horizon VDI Engineer - Worthing/Hybrid Working Available 3 to 6 months rolling/Outside IR35 £DoE