Bucks and Berks Recruitment

We are currently recruiting for a Customer Services Agent to join our client's UK HQ in fantastic offices based in Marlow. As a Customer Services Agent, you will be responsible for managing customer interactions across multiple channels, ensuring a seamless and positive experience from order through to delivery and after-sales support. We are looking for someone with experience working for a company that sells a product who has dealt with returns, deliveries, etc. £26k plus excellent benefits, hybrid working, 9am - 5pm. Duties include Manage customer enquiries via telephone and digital channels using CRM and contact centre systems Process and manage customer orders Respond promptly and efficiently to general and order-specific enquiries Handle returns and refunds, ensuring all systems are accurately updated Support customers with order tracking and delivery updates Manage complaints professionally, resolving issues or escalating when required Accurately log all customer interactions and actions within the CRM system Collaborate with internal teams including Sales, Marketing, Logistics, and After Sales Support Skills/Experience Previous experience within a customer service role selling a product (essential) Experience using CRM systems Good understanding of Consumer Rights Act and Distance Selling Regulations Strong communication skills, both verbal and written Confident handling challenging customer situations with professionalism and empathy High level of accuracy with strong data entry and administrative skills Well-organised with excellent time management and prioritisation skills Proficient in Microsoft Office Experience with SAP and/or Salesforce (desirable) Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

We are recruiting on behalf of a well-established, global organisation seeking a Customer Service Executive to join their dynamic and fast-paced team in High Wycombe. This is a fantastic opportunity for a customer-focused individual who enjoys working in an international environment and thrives in a varied, team-oriented role. As a Customer Service Representative, you will play a key role in delivering outstanding customer service while supporting business growth. You will manage customer interactions, process transactions, and ensure a seamless experience from enquiry to delivery. The successful candidate will have previous experience in customer services in an office based role. Key responsibilities include: Processing customer orders, quotes, and returns with a high degree of accuracy Responding to customer enquiries and providing product and availability information Following up with customers to ensure satisfaction and resolve any issues Supporting cross-selling and upselling opportunities Monitoring and tracking orders to ensure timely delivery Investigating and resolving order or delivery concerns Coordinating special handling requests and ensuring efficient fulfilment Supporting wider team activities as required Skills/Experience 1-2 years' experience in a customer service or similar role Strong communication skills, both written and verbal (English essential) A passion for delivering excellent customer service Good working knowledge of MS Office (additional systems experience advantageous) Strong attention to detail and ability to process information accurately Confidence working with numbers, including handling multiple currencies Excellent problem-solving and organisational skills A positive, energetic approach with the ability to work both independently and as part of a team Benefits Competitive salary of £26,100 - £29,200 Hybrid working options after probation 25 days holiday (increasing to 30 with service) + bank holidays Enhanced pension contribution Enhanced sick pay Health cash plan Employee recognition programmes Structured training and development opportunities Employee assistance programme Free parking Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Our client, a fast growing and highly successful FinTech company, is seeking a highly personable Client Services Executive with superb attention to detail to join their growing team.The successful candidate will be the point of contact for all major clients, problem solving, supporting and at the forefront as an ambassador for the product and service. Our client would consider bright, highly motivated graduates or candidates with experience in the financial service industry - the most important thing for our client is personality. As long as you're bright, numerate, confident, keen and enthusiastic with an interest in the industry you will be considered!This is a really exciting time to join and could lead to excellent career progression in the future. Based 4 days a week in High Wycombe with 1 day working from home. £26k - £27k + discretionary bonus + excellent benefits.Key Responsibilities: Manage clients in all stages of the relationship from early stage integration/onboarding through to daily trade booking/support Presentations and live client demos/training as necessary Keeping up to date with all products Payment queries - investigating payment issues/liaising internally for banking updates/confirmations and accurately conveying updates to clients Promoting the company offering and identifying new opportunities Skills/Experience Excellent communication skills, able to converse well with clients and successfully manage relationships Impeccable accuracy High level of numeracy and literacy Strong computer and MS Office skills and confidence dealing with technology Poise and confidence in a busy environment whilst under pressure Financial services experience is desirable or an interest in the sector Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

We are seeking a highly organised and customer-focused Key Account Co-ordinator to join our client's growing team. This role is key to building and maintaining strong customer relationships while ensuring the delivery of a "world-class" service. You will work closely with customers, engineers, schedulers, and internal teams to coordinate service delivery, meet KPIs, and ensure all work is completed in line with agreed SLAs. This is a fast-paced role requiring excellent attention to detail, strong communication skills, and the ability to prioritise effectively. We are looking for someone with key account co-ordination experience who can work in a busy role. Duties include Liaise with schedulers and specialist teams to ensure bookings meet customer SLA requirements Communicate effectively with customers, engineers, and subcontractors Manage all activity through the service management system Maintain accurate records and update customer portals with booking details Prepare and send RAMS, permits, and booking documentation Support permit requests and job progression via internal admin teams Process quotes and raise calls for completion Order parts through the appropriate departments Produce weekly performance reports and data analysis (including pivot tables) Skills/Experience Strong administrative experience with excellent attention to detail Scheduling experience Ability to work proactively and react quickly under pressure Confident communicator with customers and internal teams Strong organisational skills with the ability to prioritise workloads Experience working to KPIs and SLAs High level of customer service skills, with a focus on exceeding expectations IT literate (Microsoft Word, Excel, Outlook) Resilient, flexible, and comfortable in a fast-paced environment Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

We are looking for an Engineering Graduate to join our client, a successful manufacturing company based in High Wycombe! Our client is at the forefront of designing and manufacturing low energy, low carbon and sustainable building services solutions. They're now looking for a Design Engineer to join their team. This office-based role will be focused on thermodynamic modelling, and includes creating detailed quotations, supporting the sales team, and providing technical guidance to clients and colleagues. We welcome applications from recent graduates with degrees in Mechanical Engineering, Building Services Engineering, Architectural Engineering, or other related subjects. £25k - £32k depending on skills and experience. Duties include Develop tailored ventilation strategies using our client's product range, ensuring compliance with building regulations and client requirements Produce accurate system quotations, including relevant ancillaries and integration details for various building types Conduct modelling to evaluate system performance, and compile clear, detailed modelling reports for clients Provide technical support to both internal teams and external stakeholders, including advice on ventilation standards and product integration Collaborate with clients, consultants, and specifiers to guide them through the design and specification process Maintain up-to-date knowledge of industry standards, building regulations, and advancements in ventilation technology Contribute to continuous improvement of design processes, tools, and documentation within the design team Skills/Experience Degree qualified in Mechanical Engineering, Building Services Engineering, Architectural Engineering, or other related discipline Interest in sustainable building design, ventilation systems, and indoor environmental quality Strong understanding of engineering fundamentals Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to a range of audiences Demonstrated analytical and problem-solving skills, with attention to detail and accuracy Proficiency in Microsoft Office (especially Excel); familiarity with CAD or modelling tools is advantageous Self-motivated and organised, with the ability to manage tasks and prioritise workload Willingness to learn and develop technical knowledge through training and mentorship Comfortable occasionally attending client meetings and engaging in professional discussions Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.

Our client is at the forefront of designing and manufacturing low energy, low carbon and sustainable building services solutions. They're now looking for a Design Engineer to join their team. This office-based role will be focused on thermodynamic modelling, and includes creating detailed quotations, supporting the sales team, and providing technical guidance to clients and colleagues. Ideally, candidates will have experience in building services and building modelling/simulation software, as well as an understanding of the construction design environment. We would also welcome applications from recent graduates with degrees in Mechanical Engineering, Building Services Engineering, Architectural Engineering, or other related subjects. £25k - £32k depending on skills and experience. Duties include Develop tailored ventilation strategies using our client's product range, ensuring compliance with building regulations and client requirements Produce accurate system quotations, including relevant ancillaries and integration details for various building types Conduct modelling to evaluate system performance, and compile clear, detailed modelling reports for clients Provide technical support to both internal teams and external stakeholders Collaborate with clients, consultants, and specifiers to guide them through the design and specification process Maintain up-to-date knowledge of industry standards, building regulations, and advancements in ventilation technology Contribute to continuous improvement of design processes, tools, and documentation within the design team Skills/Experience Degree qualified in Mechanical Engineering, Building Services Engineering, Architectural Engineering, or other related discipline Interest in sustainable building design, ventilation systems, and indoor environmental quality Strong understanding of engineering fundamentals Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to a range of audiences Demonstrated analytical and problem-solving skills, with attention to detail and accuracy Proficiency in Microsoft Office (especially Excel); familiarity with CAD or modelling tools is advantageous Self-motivated and organised, with the ability to manage tasks and prioritise workload Willingness to learn and develop technical knowledge through training and mentorship Comfortable occasionally attending client meetings and engaging in professional discussions Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days. As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.