Kevin Theobald Recruitment Agency

Senior Import/Export Coordinator required for our client based near Heathrow Hours: Mon- Fri No Hybrid Salary £35-40k 25 days holiday ( option to buy more ) Pension various discount schemes Duties Include: Managing the day-to-day operations over a wide range of key accounts and general customers, dealing with both import and export - multi modal. Cargowise Knowledge, completing customs entries Responsible for submitting documentation to HMRC, monitoring progress, and resolving any queries through communication with our customers Engaging with different stakeholders and customers ensuring a high level of service throughout all operational tasks. Follow customer and internal SOPs, SLAs and KPI management. Key Skills: Experience in import & export - multi modal. - air / sea / road. 2 out of the 3 ideal. Experience working in a busy / fast paced operational team. Customs experience - processes. Ability to pick up different systems. Positive attitude to development and learning both personally and as part of a larger team. A passion and drive for continuous improvement. Innovative thinking and attitude for problem solving. Excellent communication / customer service skills. Good attention to detail. The ability to work well within a multimodal team.

We are seeking an experienced Freight Forwarder to manage and coordinate Sea and Air shipments. Responsibilities include liaising with carriers, preparing shipping documents, ensuring compliance with customs regulations, and providing exceptional customer service. Location East Yorkshire Salary up to £32k Duties Include: Completion of end-to-end forwarding activities as the individual role requires. Follow strict and time sensitive SOP's/KPI's to ensure compliance. Work closely with internal and external customers. Focus on customer service. Use of Cargo Wise /MS office as requested. Ensure invoicing, job costing, milestone are updated within the required timeframe. Month end department compliance Customs Entries Cost control Assist team colleagues where required. Ensure all reports including internal and customer specific are completed within the deadline. Resolve queries from customers and suppliers. Ensure Best Practice models are adopted. Work closely with the Operations manager for Internal and external rates reviews. Remain in contact with customers and suppliers to maintain relationships. To take part in customer reviews when required to build up visibility and relationships with customers. Assist sales and management with customer development. Maintain clean desk policy. Operate within companies QA system. Any other tasks as directed by their supervisor or Line Manager Business related experience Proven customer service record and experience Proven operational experience. Key Skills: Thorough understanding of customer needs Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations. A knowledge and understanding of financials and impact on business. A Good knowledge of IT systems and processes used in the transport sector. Fluent in English, local language and any other languages required for smooth operation of business.

We are excited to announce an opportunity for a Senior Export/Import Operations Consultant (All-Rounder) to join our dynamic team based at our Crawley office. If you are an experienced freight forwarding professional looking to develop your career within a supportive, specialist logistics environment - we want to hear from you. Our client is a well-established freight forwarder with a focus on niche markets including Restricted Goods and Dangerous Goods . Experience handling these commodities is essential for this role, but we will provide comprehensive training and certification for the right candidate to ensure you are fully equipped to manage and process these complex shipments. Our client would consider 2 days a week remote working for someone travelling from far away, but rest of days would be office based Key Duties: Handling incoming calls and customer enquiries Preparing accurate job quotations Processing operational Export and Import shipments Liaising with carriers, contractors, and internal teams Costing jobs and invoicing Occasionally assisting with warehouse duties if required Managing your own desk efficiently and maintaining accurate records Key Requirements: Previous experience in Export, Import, Air, Road & Ocean and Customs operations is essential Prior experience working with Dangerous Goods and/or Restricted/Defence Goods is preferred Strong organisational and communication skills Ability to manage tasks independently and as part of a team I T literate

Our client based near to Hayes is looking for an IT Literate Warehouse Team Leader. Previous experience in warehouse or logistics in a supervisory or team leader role is required as overseeing 2 staff. This is a 4 on 4 off shift pattern Days - 5am-5pm Nights - 1pm-1am The primary focus of this role will be managing and reviewing emails, ensuring smooth communication between internal teams, and delegating tasks effectively to ensure the warehouse operations run efficiently. The Warehouse Team Leader will play a key role in overseeing daily operations, ensuring team productivity, and maintaining organizational standards, all while leveraging technology to improve workflow and communication. This role also includes overseeing X-ray screening procedures and ensuring all shipments comply with safety regulations. The role will include: Team Management Emails and communication Warehouse Operations X-ray and Compliance Health & Safety Reporting and performance monitoring Training and development Must have strong IT skills and excellent organisational skills as well as being able to communicate with all levels of the departments

We are recruiting for a client based in Crawley, Hours are Monday- Friday () This is on site, no hybrid working Salary NEG Minimum 10 years' experience at General management/Directorship level in Freight Forwarding The Operations manager is accountable for various aspects of the business. The position will require a heavy reliance on strong and current operational expertise in all aspects of the operation including the warehouse. The Operations manager is responsible for the company's performance, sustainable growth, and efficiency. They will also require a sound knowledge of finance as well as sales. The role requires a very strong desire to deliver high levels and standards of customer service both internal and external. Duties Include: Ensuring the business is run in accordance with the directives of the Directors Responsible for business operation performance and results, ensuring sustainable growth and profitability. Active involvement in profitability from the operations department (Forwarding and warehouse) Active responsibility to ensure operators are compliant to all areas including and H&S, quality assurance, airside operators and IATA inline with compliance and senior management. Responsibility to evaluate each customer's worth and act accordingly Maximise staff resources and effectiveness (drive efficiency and optimisation) Develop a culture of continuous improvement while building a strong relationship with relevant parties both internal and external. Control and focus on costs across all aspects of the business Operations: Coordinate Air, Road and Sea shipments to/from the UK and Cross Trade moments from start to finish. • Ensure accuracy with billing and strong commercial judgement on margins per customer. • Support the operations team in fulfilling all customer requirements. • Accurately complete job files & book jobs onto the internal job management system. • Update track/trace customer portals on relevant jobs ensuring accurate data entry and milestone reports via email. • Prepare and present quotations for projects, ad-hoc and regular movements. Customer Requirements: • Fully understand our customers needs and requirements • Responsible for growth and development of the business through customer development, retention and working closely with Sales to maximise opportunities • Work closely with other colleagues to seek improvements on customer service using digital solutions • Constantly look to improve quality and service provided • Meet customers and perform guided tours of the facility as required • Attend external meetings with customers and suppliers as required • Handle customer complaints/issues escalating where necessary to ensure full resolution Key Skills: Management skills - ability to grow and develop a strong team Strong commercial skills Results orientated Self-starter/multi-tasker, with adaptable 'hands on' approach suitable for SME Proven project management ability including excellent organisational/administrative, analytical, problem solving and time management skills Excellent spoken and written communication skills gained within a customer interfacing role Computer skills - proficient in all Microsoft office applications, Transport/logistics software application Accuracy and attention to detail particularly when working under pressure Company provides excellent benefits including a pension and social days

Our client located in the Heathrow area is looking for a Traffic Planner Salary £30k dependant on age/experience This role is Monday to Friday 0830 -1800 approx., however whilst getting familiarized with the role you will need to be available evenings and weekends as backup Out line of the Role: The main goal of the Planner is o ptimizing asset utilization, load factor and minimizing route cost while keeping customer performance high and stable for own assets. Working as part of a team with close communication between drivers and other team members. Qualifications: At least 3 years of experience in the field of logistics Knowledge of customs procedures Knowledge of and interest in automated planning systems Knowledge of logistics and planning principles Knowledge of drivers hours and transport legislation Basic knowledge of cost price calculations Able to express in English Duties: Planning of the movement of aircraft engines, related components and exceptional cargo on a 24/7, 365 basis. Interfacing with blue chip client and business professionals on a daily base. Is responsible for planned on-time performance Is responsible for empty running and load factor Is responsible for the planned route cost, concerning toll and kilometres within his region Is responsible for providing service with a range of specialised vehicles Steers on truck productivity Ensuring the smooth and calm running of a very busy team Takes care of optimizing the load factor while minimizing empty running Takes care of minimizing the planned route cost by optimizing the planned route Plan's fuelling in a trip based on fleet planners' requests Active communication with colleagues across the EU, freight planning, expedition, customer service, truck planners and fleet service