Network IT

Network IT is currently recruiting for a Head of IT Service Management, to join our client in Milton Keynes on a 6 month initial contract. This is a critical role for our client, who operate an ITIL focussed ITSM function. You'll provide strategic leadership for IT Service Management, overseeing service delivery, continual improvement, stakeholder engagement, and customer satisfaction. Lead and develop a team of service management professionals, ensuring services are delivered efficiently, meet agreed performance targets, and evolve in line with business and customer requirements.Please note that this is an SC Cleared position, active SC is not required to be considered, however it would be a 'nice to have' to aid in speeding up onboarding. Role: Head of IT Service Management Duration: 6 Months Rate: £600 per day Status: Inside IR35 Location: Milton Keynes Working Practice: 3 days onsite / 2 days remote Key Skills: A demonstratable background of working in ITSM Management or Leadership, in complex service delivery environments. Experience of leading teams, including Service Delivery Managers. Knowledge of working with service management tooling, this client uses ServiceNow. Knowledge of setting up SLA's / OLA's. ITIL4 Managing Professional, or ITIL V3 Expert with ITIL4 Foundation certification. Evidence of delivering services to standards such as ISO9001 / ISO2000:1 Setting up ISTM strategy, and change management within an established ITSM function. Strong background in engaging with vendors / suppliers / third parties. Eligibility for, or already SC Cleared.

Network IT is currently recruiting for a brilliant business in the South West of England, who are looking for an EUC Technical Lead to provide technical leadership across their end-user technology estate. You will act as the subject matter expert for EUC services, driving technical excellence, mentoring team members, and ensuring users have secure, reliable, and effective technology solutions that support business productivity. The background our client is looking for is a mix of leadership experience within infrastructure, along with the technical routing with EUC technologies such as SCCM, M365, Windows etc. Please note this is a DV Cleared role, candidates with active DV Clearance are a strong preference, due to onboarding timelines. You must be a British Citizen to be considered. Role: EUC Tech Lead Duration: 6 Months Rate: 740 per day Status: Inside IR35 Location: Taunton Working Practice: 4 days a week onsite Key Responsibilities Provide technical leadership for desktops, laptops, mobile devices, Microsoft 365, and associated EUC technologies. Act as the senior escalation point for complex technical incidents and service requests. Lead the evaluation, design, and implementation of new EUC technologies and solutions. Develop and maintain technical standards, documentation, and best practices. Mentor and support technical team members, promoting knowledge sharing and continuous improvement. Collaborate with IT teams and stakeholders to deliver integrated, secure, and user focused solutions. Identify opportunities for service improvement, automation, and operational efficiency. Ensure compliance with security policies, regulatory requirements, and industry standards. Essential Skills & Experience Strong technical expertise in End User Computing, including Windows, Microsoft 365, Intune, SCCM/MECM, networking, remote access, and file sharing technologies. Proven experience leading technical teams and directing the delivery of complex technical work. Advanced troubleshooting and problem-solving skills, with experience managing escalated incidents. Solid understanding of ITIL principles, service management processes, and industry best practices. Experience designing and implementing technical solutions and supporting project delivery. Strong knowledge of IT security principles, governance, and compliance requirements. Excellent communication and stakeholder management skills, with the ability to explain complex technical concepts clearly. Experience producing technical documentation, standards, and quality assurance processes. DV Clearance.

Head of ICT & Digital Services - Fixed Term An exceptional opportunity has arisen for an experienced and strategically minded Head of ICT & Digital to lead the delivery of an enterprise-wide digital, data and technology transformation programme within a large, complex organisation. This is a fixed-term appointment to April 2028, with a clearly defined outcome: to design, mobilise and deliver a step-change in digital capability, operating model, and ICT service performance. Key Responsibilities Provide strategic leadership for all ICT, digital and data services Lead the development and execution of a defined transformation programme, delivering against agreed outcomes, timelines and benefits Orchestrate complex organisational change, aligning technology, people, processes and governance Ensure cyber resilience, robust data governance and secure service delivery Oversee ICT operations, architecture, applications, infrastructure and service delivery Manage significant revenue budgets and capital investment aligned to transformation objectives Build effective relationships across senior leadership, partners and delivery stakeholders Candidate Profile Significant senior leadership experience within ICT in large, complex organisations Demonstrable experience across both public and private sector environments Proven track record of leading and directing major organisational transformation programmes, including: Mergers and acquisitions Multi-site / multi-organisation outsourcing or insourcing Proven capability in orchestrating complex, enterprise-wide change programmes Strong commercial, financial and strategic capability Experience leading geographically dispersed, multi-disciplinary teams Outstanding communication, influencing and stakeholder management skills, with credibility at executive and board level Relevant professional accreditation (e.g. Chartered IT Professional or equivalent), or commitment to achieve Benefits 120,000 - 140,000 + Senior Benefits Package

Network IT Recruitment is seeking a Senior Business Analyst to support a major technology and operations programme within a secure government environment. You will lead business analysis activities across discovery, requirements gathering, development, testing and implementation (Full SDLC). We are looking for a Business Analyst who has experience of working across the full software development lifecycle, acting as the link between business stakeholders, external customers and technical teams, ensuring requirements are clearly defined, understood and delivered. Along with the core business analysis skillset, specific experience that would set you apart, is knowledge of data analysis techniques to support testing and solution design, along with strong knowledge of the testing phase of SDLC. Public sector experience, and SC Clearance would also be beneficial. Location: Milton Keynes Duration: 6 Months Rate: 560 per day Status: Inside IR35 Working Pattern: 3 days per week onsite, hybrid Essential Skills & Experience Proven experience as a Business Analyst working across the full SDLC. Strong understanding of software development and testing lifecycles, and how you will impact this from a Business Analysis perspective. Experience supporting development and testing workstreams, including UAT, system testing, regression testing and defect management. Ability to produce robust impact assessments and analyse complex business and technical change. Strong stakeholder management and workshop facilitation skills. Experience operating within large, complex programme environments. PRINCE2 / ISTQB Foundation / BCS or ISEB Diploma in Business Analysis would be nice to have. Must be a British Citizen, and be eligible for, or already hold SC Clearance. Able to work onsite in Milton Keynes, 3 days per week.

Network IT Recruitment is currently looking for an experienced M365 / SharePoint Adoption and Training Lead, to play a key role in a major transformation programme with our client in Milton Keynes, which is working on the rollout, migration and adoption of M365. In this role, your main responsibilities will be to lead the design and delivery of engaging training, champion new ways of working, and help users confidently adopt SharePoint Online and Microsoft 365 tools in the workplace. Working closely with business stakeholders and the programme team, you'll ensure people have the skills, knowledge, and support they need to make the most of the new digital workplace technologies. Role: M365 / SharePoint Adoption and Training Lead Duration: 3 Months Rate: 550 per day Status: Inside IR35 Location: Milton Keynes OR Central London Working Practice: 3 days per week onsite, 2 days remote Please note, this is an SC Cleared role, it is not necessary to have active clearance, however it would be a nice to have. Key Activites: Drive adoption of SharePoint Online and Microsoft 365, embedding modern, secure, and collaborative ways of working. Design and deliver engaging learning experiences across elearning, virtual sessions, classroom training, and one-to-one coaching. Create high quality learning materials, including guides, videos, playbooks, checklists, and quick reference resources. Support business areas throughout their migration journey, providing practical coaching and post migration support. Develop guidance on SharePoint metadata and tagging, helping users improve document management, searchability, and information governance. Work closely with programme colleagues to align training with migration plans and business readiness. Track adoption activity, gather user feedback, identify risks, and continuously improve the learning experience. Key Skills: You'll bring a passion for helping people embrace technology and have experience delivering successful Microsoft 365 adoption programmes. Proven experience supporting users with SharePoint Online and Microsoft 365 A track record of designing and delivering engaging training across multiple learning formats. Experience creating user focused learning content and digital resources. Strong knowledge of SharePoint metadata, tagging, and information management best practice. Excellent communication, facilitation, and stakeholder engagement skills. The ability to work independently, prioritise effectively, and take ownership of delivery. A background of working within the public sector, or other highly regulated sectors. Active SC Clearance would be preferential.