The Law Society

The Role We are looking for an End User Services Analyst to join our IT Operations team, where you will play a key role in delivering a high-quality, customer-focused IT service across the Law Society. As part of a forward-facing team, you will provide both in-person and remote support to staff and visitors, ensuring the smooth operation of IT services across the organisation click apply for full job details

The Role The Law Society is the membership body for the legal profession. Our members are at the heart of what we do, and we're committed to providing ongoing support, training and events to assist them in their careers. The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums. This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide. As Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation you will be a polite and well-mannered individual with a proven background of working in a high-volume customer service environment. If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you. This role is fixed-term for 12 months. What we're looking for You will have demonstrable customer/member handling experience. You will have proven experience of providing a high-quality service to a range of customers coupled with the ability to apply logic and common sense when analysing problems. You also will have strong organisational, administrative and IT skills as well as excellent communication skills, both written and oral, including negotiation techniques. What's in it for you brand with a reputation for excellence and legal expertise, committed to promoting equality, diversity and inclusion, and a culture of excellence, trust, clarity and respect. We offer hybrid working, a generous flexible benefits package, a friendly working environment and the opportunity to develop your career within a professional organisation. Please note: if you are an internal applicant, Pay Policy will apply. The Law Society represents solicitors in England and Wales. From negotiating with and lobbying the profession's regulators, government, and other decision makers, to offering training and advice, we're here to help, protect and promote solicitors.

The Role This is a fantastic opportunity and an exciting time to join the busy Continuous Improvement (CI) function. Supporting with the deployment of the Law Society's CI approach predominantly through the delivery of improvement work using CI methodology and tools, with the addition of delivering learning courses to build the CI capability across the organisation click apply for full job details