Portfolio Credit Control

Portfolio Credit Control are currently partnered with a well established and reputable property/real estate company who are currently looking to strengthen the team with an experienced Credit Controller. This is a fantastic opportunity to work with an ever-growing business who truly support and develop their employees. If you want to work with other likeminded, track proven Credit professionals, this is the role for you! Roles and responsibilities Credit Control Management: Oversee the collection of rent and service charges from tenants, ensuring timely payments and reducing arrears. Credit Policy Adherence: Adhere to existing credit policies. Ensuring best practice across the Accounts Receivable function. Tenant and Client Relations: Build and maintain positive relationships with tenants, clients, and other stakeholders, serving as the primary point of contact for credit-related inquiries, disputes, and escalations. Collections Management: Monitor and manage accounts receivable aging reports, proactively following up on overdue payments, issuing reminders, and initiating collections actions as necessary to minimize delinquencies and maximize cash flow. Negotiation and Resolution: Negotiate payment arrangements with delinquent tenants and clients, collaborating with property managers and AR management team to resolve disputes and minimize financial losses. Tenant Communication: Maintain regular contact with tenants regarding outstanding payments, resolving any queries or disputes promptly and professionally. Record Keeping: Maintain accurate and up-to-date records of all transactions, including payment receipts, tenant correspondence, and account reconciliations. Reporting: Prepare regular reports on the status of accounts, highlighting any issues or areas of concern to senior management. Legal Proceedings: Initiate and manage Enforcement proceedings for debt recovery when necessary, liaising with Bailiffs and other enforcement agencies. Internal Collaboration: Work closely with property managers, accountants, and other internal teams to ensure a cohesive approach to credit control. Process Improvement: Identify and implement improvements to credit control processes and systems to enhance efficiency and effectiveness. Overall, as a Credit Controller in real estate, your role is essential for safeguarding the organization's financial health, mitigating credit risks, optimizing cash flow, and maintaining positive relationships with tenants, clients, and stakeholders. Through effective credit management practices, you contribute to the overall success and sustainability of the business. The Ideal Candidate A strong communicating, professional individual A minimum of 3 years' experience with the property/real estate sector in a similar role Able to multi-learn and multi-task in a high volume, high demanding environment Strong excel skills INDCC 49637BRR4

Portfolio Credit Control are currently partnered with a reputable professional services business who are currently looking to strengthen the Credit Control function with a pre-litigation Credit Controller to tackle overdue and complex accounts within a high volume, fast paced environment, working alongside a supportive and collaborative team. The Role As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service. Key Responsibilities Proactively manage and recover overdue debt in line with company credit policy. Engage with clients by phone and email to secure payment arrangements and resolve queries Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation Maintain accurate records of all collection activity in the payment CRM/case management system. Regularly monitor and report on account statuses and payment trends. Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts. Required Skills and Experience Proven experience in credit control, debt recovery, or collections - ideally in a pre-litigation or legal environment Strong communication and negotiation skills Ability to manage challenging conversations with empathy and professionalism Familiarity with pre-litigation processes and knowledge of UK debt recovery procedures Highly organised with good attention to detail and record-keeping Strong IT skills including MS Office and CRM systems Experience working to KPI's and within a fast-paced, target-driven environment Salary 26-28k per annum, depending on experience, plus Commission package 5 0 135AO INDCC

Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development! THE ROLE With a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years' experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment. day to day responsibilities Take full responsibility for your own daily call schedule of overdue client accounts Handling payment and service queries principally by telephone, but also by email and letter Providing "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records Processing debit/credit card payments Liaising with Client Experience and Client Retention departments. Driving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments Review old debtor balances with team members, and come up with an action plan to reduce overdue balances WHAT YOU BRING TO the TEAM Accountability for the overall performance of the team Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements Preference for picking up the phone and speaking to clients over emailing them To ensure a high level of attendance and punctuality Ambitious with the determination to succeed Enthusiastic approach to coaching and development BENEFITS 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drink Free 24/7 onsite gym 50474BR INDCC

Portfolio Credit Control are currently partnered with a reputable professional services business who are currently looking to strengthen the Credit Control function with a pre-litigation Credit Controller to tackle overdue and complex accounts within a high volume, fast paced environment, working alongside a supportive and collaborative team. The Role As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service. Key Responsibilities Proactively manage and recover overdue debt in line with company credit policy. Engage with clients by phone and email to secure payment arrangements and resolve queries Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation Maintain accurate records of all collection activity in the payment CRM/case management system. Regularly monitor and report on account statuses and payment trends. Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts. Required Skills and Experience Proven experience in credit control, debt recovery, or collections - ideally in a pre-litigation or legal environment Strong communication and negotiation skills Ability to manage challenging conversations with empathy and professionalism Familiarity with pre-litigation processes and knowledge of UK debt recovery procedures Highly organised with good attention to detail and record-keeping Strong IT skills including MS Office and CRM systems Experience working to KPI's and within a fast-paced, target-driven environment Salary 26-28k per annum, depending on experience, plus Commission package 5 0 135AO INDCC