Portfolio Credit Control

Portfolio Credit Control is proud to be partnered with a distinguished public sector seeking Deputy Debt Manager a to join their dynamic finance team. This is an exceptional opportunity to advance your career within a thriving, well-established business renowned for its commitment to employee development and a supportive work environment. Job Purpose: To be responsible to the Debt Manager - Sundry Debt for: Assisting with the management of a team of up to 6 staff raising and recovering sundry debts. Overseeing the team's business as usual operations and undertaking the more complex work. Assisting the Debt Manager in ensuring the on-going operation of an effective and efficient service, deputising for the Debt Manager where required. Responsibilities: Responsible for the management and delivery of the day to day operational aspects of the Corporate Debt Team; debt raising, account management and maximising the council's income. Responsible for performance management to ensure actions taken are in line with financial and service procedures, accurately and efficiently rectifying underperformance where identified. Setting clear objectives and ensuring work is coordinated and delivered in an efficient manner which is clear, accountable and responsive to customer needs. Ensuring appropriate levels of authorisation controls are in operation to protect the authority from the risk of fraud/loss with responsibility for authorising refunds and account adjustments. Responsible for undertaking return to work interviews for the team in line with the attendance management procedure to ensure continuous service delivery. Line management of the trainee post to include 121s and PRaDs in addition to following the council's attendance management, disciplinary and capability procedures as required. Work alongside the Debt Manager to prepare and deliver effective training to support the long term delivery of the service. Essential Requirements for the role: Have significant experience of billing and debt recovery within sundry debt, preferably for a local authority. Have experience of recovering various debt types but especially Adult Social Care Working knowledge of Civica for billing and recovery would be a big bonus as would reduce the amount of training required Experience of supervising staff Able to engage with a variety of stakeholders, internal and external Able to learn quick and work independently 51050AO INDCC Portfolio Payroll Ltd is acting as an Employment Business in relation to this vacancy.

Portfolio Credit Control are currently partnered with a reputable business who are based in the heart of Manchester! In partnership we are looking to recruit an experienced Senior Credit Controller to work within a successful and ever-growing team. This role offers the opportunity to work with a major player as well as a clear line of career development! THE ROLE With a direct reporting line into the Head of Credit Control, the position is ideal for an individual who is bright, confident, positive and an excellent communicator. You will need to bring a minimum of three years' experience in a Credit Control role and be capable of working in a fast paced and dynamic but supportive team environment. day to day responsibilities Take full responsibility for your own daily call schedule of overdue client accounts Handling payment and service queries principally by telephone, but also by email and letter Providing "Super Duper Service" when engaging with the client, handling client enquiries and making the necessary notes on our systems to maintain accurate and timely records Processing debit/credit card payments Liaising with Client Experience and Client Retention departments. Driving a greater working collaboration with the Relationship Management team to reduce the time of invoice payments Review old debtor balances with team members, and come up with an action plan to reduce overdue balances WHAT YOU BRING TO the TEAM Accountability for the overall performance of the team Adherence to individual Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for internal and external stakeholders Excellent Client Engagement, Cash Collection, Rescheduling Arrears, Direct Debit coverage, Outbound Call targets, Debtor Days, Collection Efficiencies, Aged Debt movements Preference for picking up the phone and speaking to clients over emailing them To ensure a high level of attendance and punctuality Ambitious with the determination to succeed Enthusiastic approach to coaching and development BENEFITS 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2-and 5- years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Company incentives, access to discount schemes Social sessions on the last Friday of the month with free food and drink Free 24/7 onsite gym 50474BRR5 INDCC Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Portfolio Credit Control are exclusively partnered with a forward thinking, major player within the media space. This globally recognised organisation is organically growing the Credit function, and we are actively looking to speak with Senior Credit Controllers who have a customer focused approach. This is an excellent opportunity for someone who has 5+ years' experience working within a fast paced, ever-changing environment. Job Description Working alongside the Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You'll have plenty of contact with a high-profile client base and have the chance to bring your ideas for innovation to the function. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets. Key Responsibilities Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoice Manage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoices Work closely with various internal teams, including sales, brand finance, Global Business Services, and customer service to resolve issues related to credit control Partner with key stakeholders and present reports to them regularly Ensure all forms and related documentation comply with company policies and regulatory requirements Act as a first point of escalation on issues flagged by the team or business stakeholders Conduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approval Monitor and resolve shortfalls and unallocated cash throughout the month Review pending refunds to ensure week-on-week progress Handle first-stage troubleshooting for card payments and send manual payment links where needed Action chargebacks as required and participate in testing for new product launches Identify and implement creative ways to enhance credit control processes and procedures Collate event feedback and drive action points with relevant teams Train temporary team members on credit control processes and procedures Why this role? Be part of a truly global company with operations across continents Work on a variety of products and brands in a fast-paced environment Opportunity to travel to exciting global events and exhibitions Develop your career within a diverse, market-leading organisation Qualifications Proven experience in credit control, you should be able to evidence great commercial performance against metrics and targets. Strong understanding of compliance and regulatory requirements related to credit control Experience working with multiple product ledgers Excellent attention to detail and organisational skills Strong communication skills, both written and verbal Confident working with financial data and reporting, financial systems and software Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions Ability to work independently and as part of a team Confidence presenting to senior stakeholders Commercial awareness 50555BRR2 INDCC Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy.

Portfolio Credit Control are currently partnered with a reputable professional services business who are currently looking to strengthen the Credit Control function with a pre-litigation Credit Controller to tackle overdue and complex accounts within a high volume, fast paced environment, working alongside a supportive and collaborative team. The Role As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service. Key Responsibilities Proactively manage and recover overdue debt in line with company credit policy. Engage with clients by phone and email to secure payment arrangements and resolve queries Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation Maintain accurate records of all collection activity in the payment CRM/case management system. Regularly monitor and report on account statuses and payment trends. Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts. Required Skills and Experience Proven experience in credit control, debt recovery, or collections - ideally in a pre-litigation or legal environment Strong communication and negotiation skills Ability to manage challenging conversations with empathy and professionalism Familiarity with pre-litigation processes and knowledge of UK debt recovery procedures Highly organised with good attention to detail and record-keeping Strong IT skills including MS Office and CRM systems Experience working to KPI's and within a fast-paced, target-driven environment Salary 26-28k per annum, depending on experience, plus Commission package 5 0 135AO INDCC

Portfolio Credit Control are currently partnered with a reputable professional services business who are currently looking to strengthen the Credit Control function with a pre-litigation Credit Controller to tackle overdue and complex accounts within a high volume, fast paced environment, working alongside a supportive and collaborative team. The Role As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service. Key Responsibilities Proactively manage and recover overdue debt in line with company credit policy. Engage with clients by phone and email to secure payment arrangements and resolve queries Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation Maintain accurate records of all collection activity in the payment CRM/case management system. Regularly monitor and report on account statuses and payment trends. Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts. Required Skills and Experience Proven experience in credit control, debt recovery, or collections - ideally in a pre-litigation or legal environment Strong communication and negotiation skills Ability to manage challenging conversations with empathy and professionalism Familiarity with pre-litigation processes and knowledge of UK debt recovery procedures Highly organised with good attention to detail and record-keeping Strong IT skills including MS Office and CRM systems Experience working to KPI's and within a fast-paced, target-driven environment Salary 26-28k per annum, depending on experience, plus Commission package 5 0 135AO INDCC