Portfolio Credit Control

Portfolio Credit Control are currently partnered with an ever-growing, well-established professional services business who have a global presence. We are currently looking to strengthen the credit control function with a customer service driven individual who has a keen interest in a long-term career within Credit Control! Collections Agent Permanent - Office Based 26,000 - 28,000 Reporting directly into the Credit Control Manager, the credit controller will be a part of a busy credit control team that is responsible for cash collection and ledger administration of a portfolio of circa 5m over several hundred clients. This role will be suitable for a person that is able to remain calm under pressure in a fast-paced environment, has a great attention to detail and methodical approach in resolving issues. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth. Day to Day Responsibilities Contacting clients in relation to their overdue accounts, payment and service queries via telephone and email. Deal with all incoming invoice and payment correspondence including calls, emails and other correspondence and resolving their queries regarding, updating the notes on internal systems to ensure we keep accurate and timely records. Liaising with internal departments to ensure client queries regarding outstanding invoices are successfully resolved. Complete account adjustments where required. To hand over files for Litigation when the collection opportunities are exhausted with a full case history, liaising daily with the central litigation function. Making Client Experience aware of any complaints, cancellations or action points Skills and Qualifications Excellent communication skills Attention to detail, can-do attitude and willingness to learn and work in a fast-paced environment Previous experience working in a finance function advantageous Team player and willingness to learn Salesforce and / or Access Dimensions experience will be advantageous but not essential as full training will be provided If you would like to discuss this role in further, please apply directly or speak with Brandon. 47342BRR6 INDCC

Portfolio Credit Control are currently partnered with an ever-growing, well-established professional services business who have a global presence. We are currently looking to strengthen the credit control function with a customer service driven individual who has a keen interest in a long-term career within Credit Control! Graduate - Customer Service Permanent - Office Based 25,000 - 26,000 Reporting directly into the Credit Control Manager, the credit controller will be a part of a busy credit control team that is responsible for cash collection and ledger administration of a portfolio of circa 5m over several hundred clients. This role will be suitable for a person that is able to remain calm under pressure in a fast-paced environment, has a great attention to detail and methodical approach in resolving issues. These are very exciting times to join the business as it is currently going through a massive phase of transition and growth. Day to Day Responsibilities Contacting clients in relation to their overdue accounts, payment and service queries via telephone and email. Deal with all incoming invoice and payment correspondence including calls, emails and other correspondence and resolving their queries regarding, updating the notes on internal systems to ensure we keep accurate and timely records. Liaising with internal departments to ensure client queries regarding outstanding invoices are successfully resolved. Complete account adjustments where required. To hand over files for Litigation when the collection opportunities are exhausted with a full case history, liaising daily with the central litigation function. Making Client Experience aware of any complaints, cancellations or action points Skills and Qualifications Excellent communication skills Attention to detail, can-do attitude and willingness to learn and work in a fast-paced environment Previous experience working in a finance function advantageous Team player and willingness to learn Salesforce and / or Access Dimensions experience will be advantageous but not essential as full training will be provided If you would like to discuss this role in further, please apply directly or speak with Brandon. 47342BRR5 INDCC

Credit Controller 5 days a week in office Based in Hinckley Are you a bright, confident, and positive individual with a passion for delivering exceptional service? We're looking for a Credit Controller to play a crucial role in supporting cash collection efforts for our client. Why This Role? As the first point of contact for clients, you'll thrive in a fast-paced environment, resolving issues with a pragmatic and customer focussed approach. Your will be responsible for hitting collection targets while maintaining excellent relationships with clients. This is predominantly a phone-based role so outstanding communication skills are key. What You'll Do: Engage with clients about their overdue accounts. Resolve payment and service queries, primarily via telephone. Own client service issues, identifying root causes and providing effective solutions. Navigate client databases to investigate and respond accurately. Deliver 'Super Service' in all client interactions. Process debit/credit card payments. Collaborate with the local team to streamline client accounts and internal processes. Prepare comprehensive case histories when further action is required. What You Bring: Strong client service skills, focusing on rapport building and issue resolution. Excellent verbal and written communication abilities. High attention to detail with strong administration skills. Ability to multi-task and work efficiently under tight deadlines while maintaining superior customer service. 48472BRR3 INDCC

Portfolio Credit Control are currently partnered with a major player within the professional services sector who due to expansion are organically recruiting for a Credit Controller. This is a fantastic opportunity that offers flexible working arrangements as well as performance-based bonus opportunities. In this challenging and rewarding role you'll: Conduct regular face-to-face meetings with stakeholders regarding their debt portfolios Monitor queries and disputes, ensure the appropriate escalation Ensure consistent application of the firm's debt provisioning policy Ensure that the debtors ledger contains minimal adjustments and where appropriate that overpayments or payments on account are properly returned, applied or cleared Ensure that there are minimal unallocated cash receipts Enforce consistent credit control procedures Review and analyse aged debt against defined metrics Actively chase all overdue debt within the allotted portfolio and update Partners/Managers as appropriate Maintain accurate and up to date client notes following conversations with clients, using Workday to record status Prepare daily / weekly / monthly summary reports Identify problem debts that require escalation and liaise with Credit Control Manager as appropriate Where necessary, engage and manage the process of debts that need to go legal. You will be someone with Professional services experience, Workday experience would be preferred. Excel skills to a competent level. Excellent written and verbal communication skills and ability to present confidently and convincingly to management Strong interpersonal skills with ability to both motivate individuals and deal professionally with performance issues Commitment to delivering exceptional client service to internal and external stakeholders Salary 30,000 - 32,000 + Performance based bonus - Hybrid working with flexible hours 50474BR INDCC

Portfolio Credit Control are currently partnered with a well-established business In the Media sector who are currently looking to strengthen the team with an experienced digital billing specialist .This is a fantastic opportunity to work with an ever-growing business who truly support and develop their employees. This is a 4 month temp role . Job summary : Work within the Digital Business Operations team based in London to support on digital billing and invoicing operations as well as supporting the team in other ad operations activities including tracking ad campaigns, monitoring and reporting deal performances, and creating bespoke ad operations analyses. Acting as main point of contact to the Finance and Accounting teams to process billing and invoicing of all UK digital ad sales contracts : direct, programmatic, and social. Duties & Responsibilities : Process digital ad sales customer billing and invoicing for all direct, programmatic, and social partners Work with Finance and other relevant parties to resolve billing issues and provide account analyses on a regular and ad hoc basis. Track, record and report status of customer billing and invoicing to the revenue management team Process automated and manual invoices using company financial database such as SAP and Salesforce Prepare monthly reports for all direct/indirect sales Prepare campaign reports and analysis Work closely with digital ad sales, ad operations, and revenue management teams Qualifications : SAP Experience is required Relevant experience in processing customer invoices preferred. General understanding of accounting preferred. Strong organizational and communication skills are required Ability to work in and maintain performance expectations, while managing multiple tasks and expectations, in a fast-paced environment Curiosity and willingness to learn Proficient in Microsoft Office and other relevant software applications 50763AO INDCC

Portfolio Credit Control are currently partnered with a reputable professional services business who are currently looking to strengthen the Credit Control function with a pre-litigation Credit Controller to tackle overdue and complex accounts within a high volume, fast paced environment, working alongside a supportive and collaborative team. The Role As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service. Key Responsibilities Proactively manage and recover overdue debt in line with company credit policy. Engage with clients by phone and email to secure payment arrangements and resolve queries Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation Maintain accurate records of all collection activity in the payment CRM/case management system. Regularly monitor and report on account statuses and payment trends. Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts. Required Skills and Experience Proven experience in credit control, debt recovery, or collections - ideally in a pre-litigation or legal environment Strong communication and negotiation skills Ability to manage challenging conversations with empathy and professionalism Familiarity with pre-litigation processes and knowledge of UK debt recovery procedures Highly organised with good attention to detail and record-keeping Strong IT skills including MS Office and CRM systems Experience working to KPI's and within a fast-paced, target-driven environment Salary 26-28k per annum, depending on experience, plus Commission package 5 0 135AO INDCC

Portfolio Credit Control are currently partnered with a reputable professional services business who are currently looking to strengthen the Credit Control function with a pre-litigation Credit Controller to tackle overdue and complex accounts within a high volume, fast paced environment, working alongside a supportive and collaborative team. The Role As a pre-litigation credit controller, you will be responsible for managing a portfolio of overdue accounts and working with clients to secure payment before legal proceedings are commenced. You will play a key role in reducing aged debt, handling disputes and supporting the business in achieving cash collection targets. This role requires a firm but fair approach to debt recovery, strong negotiation skills and excellent customer service. Key Responsibilities Proactively manage and recover overdue debt in line with company credit policy. Engage with clients by phone and email to secure payment arrangements and resolve queries Work closely with internal departments (sales, customer service, legal) to resolve account queries and reach full resolution Escalate non-payment cases for legal action, supplying accurate case notes and supporting documentation Maintain accurate records of all collection activity in the payment CRM/case management system. Regularly monitor and report on account statuses and payment trends. Support monthly cash collection targets and contribute to reducing at-risk (aged debt) accounts. Required Skills and Experience Proven experience in credit control, debt recovery, or collections - ideally in a pre-litigation or legal environment Strong communication and negotiation skills Ability to manage challenging conversations with empathy and professionalism Familiarity with pre-litigation processes and knowledge of UK debt recovery procedures Highly organised with good attention to detail and record-keeping Strong IT skills including MS Office and CRM systems Experience working to KPI's and within a fast-paced, target-driven environment Salary 26-28k per annum, depending on experience, plus Commission package 5 0 135AO INDCC