TRI Consulting

Experienced Asbestos Surveying Consultant:The ideal candidate will be responsible for conducting surveys to determine land boundaries, elevations, and contours. This role requires a strong understanding of various surveying techniques and the ability to work with a range of tools and equipment. The Surveyor will collaborate with engineers, architects, and construction teams to ensure accurate measurements and data collection for projects. Responsibilities/experience: Conduct detailed surveys using traditional and modern surveying equipment. Collect samples and record findings. Liaise with project managers and other professionals to discuss project requirements and timelines. Ensure compliance with legal regulations and standards in surveying practices. Maintain accurate records of surveys, including sketches, photographs, and notes. . Experienced using hand tools and power tools relevant to surveying tasks. Strong analytical skills with attention to detail for accurate data collection and reporting. Excellent communication skills. Ability to work independently as well as part of a team in various outdoor environments. Full UK driving licence and flexibility to travel as required. If you are passionate about surveying and have the necessary skills to excel in this role, we encourage you to apply and join our dedicated team.

Large Housing Association requires a Complaints Investigator to analyse and resolve complaints in a fair and impartial manner. With a sound understanding of the regulatory timescales and deadlines associated with complaint resolution, you will be required to take case ownership and conduct a comprehensive investigation using all available information and documentation. You will be expected to provide excellent customer service when interacting with complainants either in the form of correspondence, phone or at the office, adhering to our service standards and meeting the diverse needs of the customer. Experience of responding to Stage 1 complaints is vital and experience of handling Stage 2 would be beneficial. Based in Hammersmith - hybrid working with Wednesday and Thursday in the office. You will demonstrate a personal commitment and responsibility for providing a highly resolution-based service, aiming to resolve complaints at the first stage. You will acknowledge and resolve complaints by project managing high quality responses. You will take ownership of a complaint from start to closure, ensuring that the customer is regularly kept informed of progress. Ensure complaints are responded to in a timely and customer friendly way considering the needs of the individual residents. Solve complex open and ongoing complaints. Prepare comprehensive papers for stage 2 reviews using a pro-active approach, providing expert guidance around the complaint details to aid swift resolution. Provide high level written responses in line with the understanding of a regulatory approach to complaint handling. Ensure that all compensation payments are processed and issued to complainants in adherence with our service standards. Keep accurate notes on our in-house CRM system of all customer contact and details in relation to the complaint PAYE rate £22.27 Umbrella rate £29.45

A Housing Association is currently looking for a number of Commercial Property Officers on a temporary basis for about 3 months. Key responsibilities are as follows Ensure our properties are managed to a high standard, with commercial customers receiving a professional, compliant and property management service. Meet all financial and service KPI's through monitoring arrears, collection rates, property inspections and effective strategic void management. Build effective commercial relationships with internal and external stakeholders, customers, contractors and suppliers. Ensure compliance in all aspects of commercial property management, including Health and Safety, Building and Fire Safety regulations. Responsible for all rent and service charge billing and collection and to ensure all new lettings, lease renewals and rent reviews are completed in a timely manner. Provide an excellent professional and personal landlord service to all commercial tenants (existing and perspective) in accordance with policies and procedures. Develop and maintain meticulous records of all scheme details, property, customer contact, lease and tenancy information on our systems to ensure a full audit trail exists and key information is available to ensure continuity of service during periods of leave. Review supplier contracts regularly, identifying opportunities to reduce costs and improve performance and efficiency. Ensure utility metering across common and demised areas is accurate and technically sound. Read, review and understand lease and documents, ensuring occupier compliance with obligations and expectations including maintenance, licence to assign, change of use, wayleaves, alterations and applications from occupiers in accordance with the relevant legislative guidance. Strategic review of due diligence information in preparation for acquisitions, purchases and sales. Formulate action plans for all ongoing tenant issues to deliver an excellent service. Carry out regular inspections and complete inspection reports where required. Explore and implement ways of providing social value from the commercial property portfolio. Manage the mitigation of business rates liabilities, and payments of business rates demands. Manage commercial property building insurance calculation and recharging. Ensure properties are maintained in good condition by inspecting, diagnosing, ordering and managing necessary repairs. Seek appropriate support and advice from surveyors and specialist contractors where necessary to resolve complex repair issues. Ensure commercial units in existing and new build properties are let or sold, developing and implementing strategies that complement our residential uses whilst maximising value of the commercial assets. Effectively manage building works including cyclical and structural works, repair and maintenance programmes, together with complex tenant fit outs liaising with surveyors, contractors and other professionals as required ensuring works are complete to standard and all necessary documentation is received. Review commercial service charge budgets and process across all mixed tenure schemes, ensuring compliance to enable recovery from our commercial customers. Effectively manage income and expenditure, being accountable for the expenditure for all properties, flagging potential high spends/overspends to management. Work with the management team to formulate a long-term budget and commercial strategy. Manage all payments to suppliers, including raising purchase orders, receipting all completed works/services PAYE £27.48 UMBRELLA £36.34 This role is two days in the office, two days on site and one day from home Essential requirements Experience of working in both professional commercial and residential management within housing or mixed-use environments. Experience of delivering excellent customer services that meet individual needs and performance requirements. Experience of project management and business improvement in a complex service delivery environment. Experience of building and developing strategic relationships with customers, partners and stakeholders for the benefit of the business and to continually improve service. Experience of developing and managing relationships with contractors and suppliers,managing agents and other property professionals. Experience and/or knowledge of commercial property legislation, including landlord and tenant and associated property management regulations would be advantageous Intermediate IT and systems skills including Microsoft office Must be immediately available or on short notice .

Leading Housing Association requires a Contract Delivery Officer to join their energy team managing essential gas safety and heating services for residents. Responsibilities: Managing contractor relationships and monitoring performance to ensure service delivery meets residents' needs and contractual requirements. Managing our ESCO management contractor Manage contractor to ensure full market rent sale stays on track Ensure contractor has access to all legal documents that are required Be the bridge between stakeholders, the organisation and the contractor to resolve all heat network sale enquiries To succeed in this role, you'll need to be: • Highly organised with excellent attention to detail and the ability to manage multiple priorities effectively. • An effective communicator who can build strong working relationships with contractors and internal teams. • Analytical and data-driven, with strong Excel skills and the ability to interpret performance metrics. • Customer-focused with a commitment to ensuring high-quality service delivery for our residents. Previous experience in contract management would be beneficial but is not essential for candidates who can demonstrate strong organisational and analytical skills. Excellent PC skills including Microsoft Office packages Outlook, Word and Excel. £22.27 ph PAYE - £29.45 ph Umbrella

A leading Housing Association is looking for a Complaints Dispute Resolution Lead on a temporary basis for about 3 months Key responsibilities Clear & uninterrupted Stage 2 review/Ombudsman/management level experience with a registered social landlord. Clear understanding of the Housing Ombudsman complaint handling code and how it will relate to their day-to-day work. Ability to demonstrate knowledge and understanding of the Ombudsman complaint handling code without being prompted. Understanding of the landlord/resident obligations within tenancy/leasehold agreements and how it relates to the policies and procedures of a G15 landlord with a housing stock in the tens of thousands along with its service provision to residents, which they would be reviewing via the complaints process. Ability to complete stage 2 reviews under pressure, to tight deadlines and to an Ombudsman code compliant standard. Ability to respond to a variety of types of complaints which a G15 HA would receive. Need to demonstrate the ability to proactively investigate cases, take the initiative in problem solving rather than waiting for delegation and be assertive yet diplomatic when reaching out colleagues internally while advocating for the resident throughout. They also need to demonstrate the ability to represent the organisation to residents, showing empathy while managing their expectations and possessing the ability to communicate the terms of the tenancy agreement/leasehold, our policies & procedures and the Ombudsman complaint handling code if necessary. They should also be able to learn the above areas quickly and appreciate that this knowledge is key to their role, taking responsibility for understanding it independently. This is a hybrid role, 2 days in the office, Wednesday and Thursday is mandatory and three days at home. PAYE £27.48 & Umbrella £36.34

Working within a fast paced warehouse this is a pivotal role within the business and we are looking for an experienced stock controller. This is very much a hands on role and you will manage the stock levels for a variety of products. You will ensure that the inventory is correct and well managed to enable the fulfilment team to meet all their customer requirements. Duties and responsibilities: Manage accurate stock levels Carry out regular stock takes Manage incoming stock - ensuring correct as per delivery notes and maintain accurate booking in processes Resolve any stock or order discrepancies Maintain the inventory CRM, generate reports for senior management This role will involve some heavy lifting and manual labour within the warehouse. Ensuring all deliveries are received and stored in line with company policy. This is a temp to perm opportunity with an immediate start. View to becoming permanent after an initial 12 week temp period.