Morris Sinclair Recruitment

2nd Line IT Support Engineer Location : Onsite Salary : Up to £35,000 per annum Job Type : Full-Time, Permanent About the Opportunity Morris Sinclair Recruitment is working on behalf of a well-established and growing IT services business seeking a talented and proactive 2nd Line IT Support Engineer to join their team. This is an excellent opportunity for an experienced IT professional who enjoys troubleshooting complex technical issues, taking ownership of support requests, and working as part of a collaborative office-based team. The successful candidate will be technically capable, customer-focused, and comfortable supporting a broad range of technologies across Microsoft environments, networking infrastructure, and end-user devices. Key Responsibilities Provide 2nd line technical support to users across a variety of technologies and platforms Troubleshoot and resolve issues relating to Microsoft 365, Windows and macOS environments. Diagnose and support networking issues, including routers, switches, connectivity, and general infrastrucure. Take ownership of support tickets from initial diagnosis through to resolution. Produce and maintain clear, accurate technical documentation and support records. Escalate complex issues where appropriate while ensuring excellent communication throughout. Assist with user onboarding, hardware deployment, software installations, and general IT administration tasks. Contribute to continuous improvement of support processes and documentation. Support colleagues and work collaboratively within the wider technical team. Essential Requirements Proven experience in a 2nd Line IT Support or similar technical support role. Strong experience supporting Microsoft 365 environments. Solid knowledge of Windows and macOS operating systems. Good understanding of networking fundamentals, including routers and connectivity trouble shooting. Excellent fault-finding and problem-solving abilities. Ability to work independently while also contributing positively within a team environment. Strong organisational skills with experience maintaining detailed technical documentation. Proactive approach with a willingness to take ownership and responsibility for issues through to completion.Full UK Driving Licence. Desirable Skills & Experience Previous experience working within a Managed Service Provider (MSP) environment. Industry-recognised certifications such as Microsoft 365, CompTIA, or similar. Exposure to cloud technologies and modern IT infrastructure solutions. Personal Attributes Bright, motivated, and eager to learn. Strong communication and customer service skills. Positive attitude and willingness to assist with a variety of tasks when required. Reliable, professional, and highly organised. Comfortable working in a fast-paced technical environment Package Salary up to £35,000 depending on experience. Full-time permanent position. Onsite working environment with a supportive and collaborative team. Ongoing training and development opportunities. Opportunity to develop your technical skills and progress your career within a growing business. To apply or discuss this opportunity in confidence, please contact Morris Sinclair Recruitment or apply now.

Client Service Analyst / SIPP Pensions Administrator - Hybrid Join a growing financial services infrastructure provider on a mission to transform the platforms that underpin the world of investments and financial advice. Growing to be the leading provider of infrastructure to the investments and adviser community offering a unique platform model devoted to championing automation and unrivalled user experience our client is focused on delivering good outcomes for their customers through exceptional service levels. Offered on a a hybrid basis 3 days in the office / 2 days at home. Key Responsibilities The successful candidate will manage SIPP administration processes with minimal supervision once training successfully completed. Prior SIPP experience is essential for this position. Core responsibilities include: End-to-end SIPP administration including establishment, transfers, contributions and benefit payments Processing both cash and in-specie transfers Managing drawdown arrangements including PCLS calculations and income payments Executing pension payroll functions Delivering accurate regulatory and client reporting Conducting daily banking reconciliations and processes Resolve pension administration queries Contribute to process improvement initiatives Provide technical input on system enhancements Build and maintain strong relationships with clients Support strategic projects as needed Required Experience & Qualities Proven SIPP administration experience (essential) Exceptional attention to detail with strong compliance awareness Outstanding written and verbal communication abilities Career focus on financial services progression Flexibility for occasional client site visits Resilience and composure in high-pressure situations Self-motivated with strong independent working capabilities Advanced organisational skills with ability to manage competing priorities Proficient with Microsoft Office applications Strong educational background, degree-level preferred Pension qualifications advantageous

The Role As a CASS Administrator, you will play an integral part in safeguarding client assets by supporting the daily oversight of client money and asset processes. You'll work across reconciliations, cash payments, and control monitoring to help ensure operational effectiveness, regulatory compliance, and robust risk management within the business. This is an excellent opportunity for someone with a background in financial operations, payments, reconciliations, or risk and control functions who wants to develop specialist experience in CASS. Full training and development support will be provided. Key Responsibilities: - Complete and review daily client money and asset reconciliations. - Support and oversee cash payment processes, ensuring accuracy and control. - Monitor operational effectiveness of CASS-related controls and escalate issues as needed. - Assist in breach reviews, remediation tracking, and reporting to stakeholders. - Contribute to management information (MI) production and oversight dashboards. - Support CASS audit and assurance activity by maintaining accurate records and control evidence. - Identify and recommend improvements to processes and control frameworks. - Collaborate with Operations, Finance, and Compliance teams to uphold CASS standards. About You You're analytical, organised, and naturally risk-aware someone who takes pride in accuracy, accountability, and effective control management. Essential Skills & Experience: - Experience in financial services operations, payments, reconciliations, or risk/control functions. - Strong analytical and Excel skills, with high attention to detail. - Good understanding of operational risk and control principles. - Clear and confident communication skills, both written and verbal. - Ability to manage priorities and deliver within deadlines. - Proactive mindset and willingness to learn CASS regulations. Desirable: - Experience in a regulated environment (wealth management, investment platform, or brokerage). - Familiarity with client money or custody asset processes. - Exposure to management information (MI) reporting and breach review processes. What We Offer - Competitive salary and comprehensive benefits package. - Hybrid working - 3 days per week onsite in Wimborne, with flexibility for remote work. - Full CASS training and professional development opportunities. - Supportive, collaborative culture within a growing financial services business.

Client Service Analyst / Platform Administrator - ISA / JISA / GIA / VCT - Hybrid Join a growing financial services infrastructure provider on a mission to transform the platforms that underpin the world of investments and financial advice. Growing to be the leading provider of infrastructure to the investments and adviser community offering a unique platform model devoted to championing automation and unrivalled user experience our client is focused on delivering good outcomes for their customers through exceptional service levels. Offered on a a hybrid basis 3 days in the office / 2 days at home. Key Responsibilities The successful candidate will manage financial platforms administration for ISA / JISA / GIA / VCT products delivering exceptional customer service with minimal supervision once training successfully completed. Prior financial services platform experience for ISA / JISA / GIA / VCT - is essential for this role. Core responsibilities include: Experience of customer service and platform administration for financial services environments delivering ISA / JISA / GIA / VCT product range. Delivering accurate regulatory and client reporting Conducting daily banking reconciliations and processes Resolve product administration queries Contribute to process improvement initiatives Provide technical input on system enhancements Build and maintain strong relationships with clients Support strategic projects as needed Required Experience & Qualities Proven administration and customer service in a financial services operations environment offering a range of financial products. Exceptional attention to detail with strong compliance awareness Outstanding written and verbal communication abilities Career focus on financial services progression Flexibility for occasional client site visits Resilience and composure in high-pressure situations Self-motivated with strong independent working capabilities Advanced organisational skills with ability to manage competing priorities Proficient with Microsoft Office applications Strong educational background, degree-level preferred Financial services qualifications advantageous

Technical Systems Officer - Edinburgh Morris Sinclair is recruiting on behalf of a client for a Technical Systems Officer. About the Opportunity Our client is a well-established organisation operating within a highly regulated and safety-critical environment. They are seeking a Technical Systems Officer to join their team at their Edinburgh headquarters and play a key role in supporting and developing their ICT infrastructure. The Role As Technical Systems Officer, you will be responsible for implementing the organisation's ICT rolling replacement programme, reviewing user requirements, specifying and installing hardware, and managing build images and configurations to ensure efficient deployment of equipment. You will maintain hardware and software records within the ICT asset management system, provide technical support to users, and investigate emerging technologies to support continuous improvement across the organisation. Benefits Excellent pension scheme 25 days annual leave, increasing with service Public holiday entitlement Generous sick pay and family leave policies Ongoing training and professional development opportunities Hybrid working arrangements Flexible working hours when office based Key Requirements Essential HND or Degree in a Computing-related subject Minimum of 2 years' IT support experience Project management experience Detailed technical knowledge of network operating systems Strong understanding of PC architecture Knowledge of network security principles and emerging trends Advanced technical troubleshooting and problem-solving skills Desirable Microsoft Certified Professional qualification ISO27001 Information Security Management accreditation What's on Offer? This is an excellent opportunity to join a respected organisation where technology plays a critical role in supporting operational excellence. The successful candidate will have the chance to contribute to meaningful projects, work with a broad range of technologies, and develop their career within a supportive and professional environment. Location: Edinburgh (Hybrid Working Available) Our client is committed to equality, diversity and inclusion and welcomes applications from all suitably qualified candidates.

IT Support Analyst - Edinburgh (MSP Environment) Morris Sinclair is proud to be working in partnership with a dynamic and growing Managed Service Provider based in Edinburgh. As they continue to expand their client base across Scotland, they're looking to welcome a proactive and enthusiastic IT Support Analyst to their close-knit team of Engineers. About the Role This is a fantastic opportunity to gain hands-on experience in a collaborative environment where no two days are the same. You'll be supporting a diverse range of clients, solving real-world IT challenges, and learning from seasoned professionals who are passionate about what they do. Who We're Looking For We're keen to speak with individuals who bring a positive, can-do attitude and a genuine desire to grow within the IT industry. If you've recently completed an apprenticeship and are ready to take the next step in your career, this could be the perfect fit. You don't need to know everything we value curiosity, initiative, and a willingness to learn above all else. What You'll Bring A customer-first mindset and a drive to go the extra mile A collaborative spirit and eagerness to support both clients and colleagues A hunger to learn and solve problems independently You will also need to have a full Driving License for this role! Tech You'll Work With Experience with the following technologies is a plus (but not essential): Microsoft 365 (Office apps, Teams, SharePoint, OneDrive) Entra ID (formerly Azure AD) Windows OS & Mac OS Basic networking principles

1st Line Support Engineer Morris Sinclair is recruiting on behalf of a growing IT services provider for a friendly and motivated 1st Line Support Engineer to join their support team in Edinburgh. This is an excellent opportunity for someone with previous service desk experience who is looking to further develop their technical skills within a supportive and fast-paced environment. The successful candidate will gain exposure to a broad range of technologies while working with a varied client base across the UK. The client is looking for someone with strong communication skills, a proactive attitude, and a solid technical foundation. Ongoing training and development will be provided. The Role You will be responsible for providing first-line technical support to customers, assisting with day-to-day IT issues and ensuring support requests are handled efficiently and professionally. Support requests will come through via phone, email, and ticketing systems, and you will be expected to manage and prioritise your workload effectively while delivering a high level of customer service. This role would suit someone who enjoys troubleshooting technical issues, working collaboratively within a team, and building strong relationships with users. Key Responsibilities Act as the first point of contact for IT support queries Log, manage, and update support tickets through the ticketing system Troubleshoot issues relating to desktops, laptops, Microsoft 365, printers, networking, and user accounts Provide regular updates to customers regarding ticket progress Escalate more complex technical issues where required Work closely with colleagues to maintain service levels and response times Assist with maintaining internal technical documentation Identify recurring technical issues and highlight potential improvements Skills & Experience Required Minimum 2 years experience within an IT support or service desk environment Strong customer service and communication skills Professional and confident telephone manner Good troubleshooting and analytical skills Strong organisational and time management abilities Ability to manage multiple support requests simultaneously Positive, team-oriented approach Willingness to learn and develop new technical skills Technical Experience Candidates should have experience supporting most of the following: Windows 10/11 Microsoft 365 Active Directory / Entra ID SharePoint VoIP systems Mobile device setup and support Basic networking macOS Printers and desktop hardware Exposure to server, virtualisation, or infrastructure technologies would be beneficial but is not essential. What s on Offer Supportive and collaborative working environment Ongoing training and development Exposure to a wide range of technologies and client environments Career progression opportunities Competitive benefits package Job Details Permanent, full-time position Based in Edinburgh (office-based role) Monday to Friday Benefits Company pension Company events Free on-site parking Sick pay Requirements Ability to commute to Edinburgh or relocate before starting Minimum 2 years technical support experience Minimum 2 years customer service experience Full UK driving licence essential Candidates with strong service desk experience and the right attitude are encouraged to apply, even if they do not meet every technical requirement listed above.

SIPP Pensions Administrator - Hybrid Join a growing financial services infrastructure provider on a mission to transform the platforms that underpin the world of investments and financial advice. Growing to be the leading provider of infrastructure to the investments and adviser community offering a unique platform model devoted to championing automation and unrivalled user experience our client is focused on delivering good outcomes for their customers through exceptional service levels. Offered on a a hybrid basis 3 days in the office / 2 days at home. Key Responsibilities The successful candidate will manage complex SIPP administration processes with minimal supervision while providing mentorship to junior team members. Prior SIPP experience is essential for this position. Core responsibilities include: End-to-end SIPP administration including establishment, transfers, contributions and benefit payments Processing both cash and in-specie transfers Managing drawdown arrangements including PCLS calculations and income payments Executing pension payroll functions Delivering accurate regulatory and client reporting Conducting daily banking reconciliations and processes Senior team members will also: Perform quality assurance checks on team output Resolve complex pension administration queries Deliver training and knowledge transfer to colleagues Contribute to process improvement initiatives Provide technical input on system enhancements Build and maintain strong relationships with clients Support strategic projects as needed Required Experience & Qualities Proven SIPP administration experience (essential) Exceptional attention to detail with strong compliance awareness Outstanding written and verbal communication abilities Career focus on financial services progression Flexibility for occasional client site visits Resilience and composure in high-pressure situations Self-motivated with strong independent working capabilities Advanced organizational skills with ability to manage competing priorities Proficient with Microsoft Office applications Strong educational background, degree-level preferred Pension qualifications advantageous