Freightserve

Freightserve recruitment are looking for a Billing Specialist for a major worldwide Freight Forwarder based in the Heathrow area. JOB PURPOSE / SUMMARY We are seeking an organized, reliable, detail and service-oriented Billing Specialist to join our growing team. In this position, you will monitor respond in a timely manner to invoice queries as well as manage invoice processing as well as email requests from our case based ticketing service - Microsoft Dynamics. Previous accounting experience is required. This is a fantastic opportunity to join a company committed to providing quality, innovative value and logistics services. DUTIES AND RESPONSIBILITIES • Strong communication, including writing, speaking and active listening • Great customer service skills, including interpersonal conversation, patience and empathy • Good problem-solving and critical thinking skills • In-depth knowledge of industry best practices • Basic math and accounting skills • Organization, time management and prioritization abilities • Ability to be discreet and maintain the security of client information • Effective computer skills to input to use account management software in a timely and efficient manner • Excellent knowledge of excel, ideally with Intermediate experience level, able to use pivot tables and formulas. SKILLS AND ATTRIBUTES • Be Customer focused with dedication in your service delivery to meet Customer needs. • Ability to maintain positive mind-set when working under pressure, re-prioritising workload where necessary. • Be reliable with the ability to multitask and have strong problem-solving skills. • Strong attention to detail, accuracy, and numeracy. • Excellent IT skills with the ability to learn new systems quickly as required. • Knowledge of the freight transport industry. • Experience within Accountancy and billing. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for an Export Operations Assistant for a busy well-established Courier company based in the Colnbrook, Berkshire area. The Operations Assistant will be responsible for ensuring that all export material is manifested and shipped via the correct routing and/or agent and will be responsible for checking the weights and dimensions of all exports and completing the declarations to customs. Duties:- • Respond to internal and external emails timely and in a professional manner • Communicate with internal departments for queries, additional shipping document information needed and shipment related issues. • Ensuring that all goods that are loaded or unloaded match the relevant paperwork. • Booking Freight / Booking Flights with airline/agents • Raising Export Custom entries on CHIEF (CDS in March 2024) • Customs software using Descartes full training will be provided however experience is desired • Manifesting & Pre alerting of flights • Raising T1 Documents for road shipments (1 per day) • Assisting with warehouse inventory controls, which typically involves using weigh and dimming machinery. Qualifications/Skills required:- • Excellent team-working skills to effectively collaborate with other members of the team. • Export knowledge • CDS entry knowledge • Ability to work in a fast-paced environment. • Computer literacy, including knowing how to use relevant software programs, training will be provided. Hours: Monday to Friday 12pm - 9pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for a number of experienced Airfreight Export people for Freight Forwarders. The companies are looking for an additional Air Export people due to expansion. The companies are all based in the Heathrow area. Primary Duties & Responsibilities:- Export operations (Busy departments) To deal with all aspects of Airfreight Dealing with various commodities Complete MAWB's ad HAWB's Customs entries Liaising with Airlines and Handling Agents Dealing with Transport (Collection and Delivers) POD's Job Role Essentials Hands on experience in Air Exports Strong Customer service skills Ability to consistently meet deadlines in a timely manner IT literate Effective organisational skills Various hours / shifts available (Days or Nights) As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry. Call now to avoid disappointment

Freightserve recruitment are looking for a number of experienced Import Air people for well established Freight Forwarders based in the Heathrow area. Job Description:- Dealing with all Air Import duties (start to finish) Customs Clearances Customer Services (Highest level) Able to work under pressure Multi-tasking Airline Bookings Quotations Dealing with overseas offices and agents We have roles available on various shifts including; Monday - Friday, 4 on 4 off days or nights As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for a Customs Manager who is experienced within Fine Arts. The company is based in the North West London area. Job Description:- We are seeking an experienced and meticulous Customs Manager to lead The customs operations. This is a crucial management position responsible for the complete customs lifecycle of all shipments-road, sea, and air-ensuring full compliance with international trade laws and specific regulations governing cultural property. Previous experience within the fine art shipping sector is essential. Customs Operations & Management Road Freight Expertise: Directly oversee and ensure the compliant execution of customs procedures for all road freight movements, including the accurate raising of import entries (permanent, temporary, and under relief) and the timely and accurate discharging (acquittal) of T-forms (Transit Documents) to avoid customs penalties. Air and Sea Oversight: Act as the final authority for all customs declarations related to air and sea freight import shipments, ensuring proper valuation, classification, and application of specific regimes. Compliance and Risk Management: Take ultimate responsibility for the company's entire customs compliance program. Proactively monitor changes in customs regulations, trade agreements, and specific cultural property laws to mitigate risk. Team Leadership: Manage, mentor, and train a small, dedicated customs team, setting performance standards and ensuring procedural consistency across all modes of transport. Specialised Procedures & Record Keeping Temporary Admission (TA) Management: Oversee the entire process for art imported under Temporary Admission (TA), including maintaining meticulous records, monitoring expiry deadlines, and ensuring timely re-export or change of regime. Bonded Warehouse Control: Manage and maintain the integrity of our bonded warehouse (Customs Warehouse) records and inventory control system, ensuring full compliance with customs audit requirements for goods held under duty and tax suspension. Audits and Reporting: Serve as the primary point of contact for external customs audits, providing detailed documentation and comprehensive reports to satisfy regulatory bodies. Essential Requirements:- Sector Experience is Mandatory: A minimum of 5 years of dedicated experience in customs management, with at least 2 years in the fine art shipping, logistics, or cultural sector specifically. Technical Proficiency: Extensive practical knowledge of import/export customs regimes, valuation, classification (HS Codes), and experience with the New Computerised Transit System (NCTS). Regulatory Acumen: Deep understanding of complex customs procedures, including Temporary Admission (TA), Customs Warehousing, and specific cultural goods regulations. Management Skills: Proven ability to lead, develop, and manage a small, high-performing team. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for an experienced Operations Manager who is experienced within eCommerce. The company are a busy fast growing company. Job Description:- We're looking for a motivated and capable Senior Operations Manager to join our team and help deliver outstanding results in this area of the business. You'll contribute to the success by bringing expertise, commitment, and a focus on delivering high-quality outcomes. This is a role for someone who enjoys responsibility, has strong communication and problem-solving skills, thrives in a fast-moving environment, has a data driven and analytical approach and is ready to make a meaningful impact in an organization that is passionate about its core values and customer excellence. Working with stakeholders across the business the Senior Operations Manager has overall responsibility for Operations including Planning, Warehouse P&L, Warehouse Health & KPI's, Airfreight, Aviation Security, Compliance, Transport, Export & Import Clearance, H&S, Disaster Recovery and Continuous Improvement & Best Practice. Duties- Overall responsibility for operations ensuring that processes run efficiently and effectively Be the Voice of Operations and the Operations Champion throughout the business Responsibility for operational planning using a data driven and analytical approach Manage, lead, train and mentor cross functional direct reports (Warehouse Manager, Logistics Manager and Compliance & Aviation Security Manager) whilst having overall responsibility for the wider Operations Team Responsibility for the operations budget & operations/warehouse P&L Responsibility for driving improvements, best practice and operational excellence Develop & implement operational strategies and SOP's Responsibility for warehouse health, procurement, KPI's and operational performance Responsibility for always ensuring compliance with regulations and health & safety standards Overall responsibility for relationships with regulatory bodies and external consultants i.e. CAA, HMRC (Border Force, MOU, Trading Standards etc), Traffic Commissioner Responsibility for disaster recovery planning which is regularly reviewed and tested All candidates must have previous experience working for an Interntional eCommerce Cross-Border Delivery solutions business As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for a Export Supervisor for a well-established Freight Forwarder based in the Sunbury-on-Thames area. Main Purpose To assist the Branch manager and provide strong leadership within the Export Department and to assist in delivering excellent Customer service within the department with focus also on file profit targets and at the same time build a culture of high standards of Quality and a department where employees are proud to work. Job Role Responsibilities Customer Liaison - to receive and process customer bookings in a timely fashion. To build relationships with customer and overseas partners. To gain trust and become customer preferred supplier. Customs Compliance - to ensure all shipments are in-line and comply with the regulations set out in country of origin and UK customs. Documentation Management - to ensure for each shipment the correct documentation is raised and received on arrival. UK Export Process - to ensure all arrivals are checked in and available for collection and delivery to meet customer requirements. Operational Compliance - monitoring carrier performance to ensure all shipments move as agreed to the customer requirement. Commercial Awareness - to understand and use the current carrier rates to ensure Company achieve a positive margin. Customer Invoicing - to ensure all invoices raised include all costs incurred and are charged as per the agreed rates. Department Operational Performance - monitor performance to ensure customer service requirements are achieved. Department Leadership and Management - Assisting the Export Manager to lead the Export team to deliver excellent department performance and customer service. Build Customer Relationships - ensure the retention and growth of key accounts and local customers through delivery of operational and customer excellence - Customer First. Skills Required:- Export knowledge (Freight Forwarding) Team Leader / Supervisor experience Customs entry knowledge As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for a Time Critical 4 days on 4 days off Coordinator for a well established Freight Forwarder. The company is based in the Heathrow area. Job Description:- The role requires a proactive and detail-oriented professional with a deep understanding of Time-Critical logistics and a track record of successfully managing both operations and customer service aspects. The Operations and Customer Service Representative in Time-Critical Logistics is a key role responsible for managing and optimizing operational processes while ensuring exceptional customer service in a fast-paced and time-sensitive environment. Key Responsibilities:- Oversee day-to-day operations of Special Accounts to ensure timely and efficient delivery of time-critical shipments. Implement and refine operational processes to enhance efficiency and reduce turnaround times. Collaborate with cross-functional teams to streamline workflows and resolve operational challenges. Utilize data analysis to identify trends and areas for improvement in the logistics process. Act as the primary point of contact for key clients, providing exceptional customer service and addressing inquiries promptly. Proactively communicate with customers to manage expectations and provide real-time updates on shipments. Resolve customer issues and concerns to ensure high levels of customer satisfaction. Implement feedback mechanisms to continuously improve the customer experience. Qualifications:- 1. Minimum of 5 years of experience in logistics operations, with a focus on time-critical shipments 2. Strong analytical and problem-solving skills 3. Excellent communication and interpersonal skills 4. Ability to work effectively in a high-pressure, time-sensitive environment 5. Proficient in logistics software and Microsoft Office Suite Working 4 days on 4 day off 6am - 6pm As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for a Freight Operations Co-ordinator for a busy well-established Freight Forwarder based in the Feltham, Middlesex area. Job Role:- The role is extremely varied, and you will become a key member of an operations team, actively involved in managing imports and export shipments from start to finish. You will be responsible for arranging worldwide solutions by the appropriate method to suit the client's requirement i.e. air, road, sea and courier. You will be hands on with every aspect of the forwarding process, ensuring the customer receives the highest level of service, and receive their goods safely and on-time. Duties:- Working to strict deadlines to co-ordinate Worldwide multimodal imports & exports with end to end responsibility (including collections, transport bookings, liaising with overseas agents/ customers Airline booking and processing relevant import/ export documentation including AWB's, CMR's and BOL's. Submitting Import & Export Customs entries. Liaising effectively and building close relationships with our supply chain including shippers, importers, agents and clients to always deliver excellent customer service. Quotations, pricing and invoicing clients. Strong ability to handle multiple shipments simultaneously and communicating efficiently to the highest level via e-mail and telephone. Required Experience:- Experience in either imports or exports. Customs entry experience (imports or exports) Customer service - excellent telephone manner and communication skills. Computer literate with Microsoft Word/Excel/ Outlook. Highly organised with a systematic approach and detail orientated customers As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for a Junior Pricing person for a well-established Freight Forwarder based in the Thorpe, Egham area. Purpose of the Job:- The candidate must request, analyse, collate and pitch the best import / export / cross-trade pricing to clients and agents across all 3 major modes of transport. This can consist of spot rates and tenders. The candidate must have to ability to prioritise their workflow and have efficient work practices resulting in high rates of productivity. The above is intended to result in the overarching department objective of securing a high % conversion ratio from quotes to live jobs/ orders thereby generating gross profit for the company. Main Tasks and Responsibilities:- Engaging, via email and telephone, with airlines, shipping lines, hauliers and overseas agents - requesting and negotiating on pricing Engaging, via email and telephone, with the client - pitching and persuading the client to book Corresponding with operations Analysing a wide range of pricing and services Chasing for feedback and annotating the system accordingly to ensure maximum conversion %. Off the back of this, building a profile of the client's pricing sensitivity and assisting to improve WCL's offerings Ensuring the quotes are properly handed over to operations after a booking- following the WCL process Ensuring that all relevant emails, documents, and information are uploaded / added into Boxtop Assisting other team members when needed Submit rates sheets to regular customers and manage tenders Skills and Qualifications Excellent verbal and written communication Pricing as an integral part of their current/ previous roles Great negotiation and persuasion skills Good mathematical competency Good speed of work whilst maintaining accuracy Business/ commercial sense Great analytical skills Ability to work well as a team with a go getter attitude A sound understanding of the industry in general terms Hours of work: Monday to Friday 9:00 - 17:30 As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.

Freightserve recruitment are looking for 2 x Operations Assistants for a busy well-established Courier company based in the Colnbrook, Berkshire area. The Company are looking for 2 people to work the below:- Vacancy 1:- Hours: Sunday 8am - 5pm / Monday - Thursday 12pm - 9pm The Operations Assistant will be responsible for ensuring that all export material is manifested and shipped via the correct routing and/or agent and will be responsible for checking the weights and dimensions of all exports and completing the declarations to customs. Duties:- • Respond to internal and external emails timely and in a professional manner • Communicate with internal departments for queries, additional shipping document information needed and shipment related issues. • Ensuring that all goods that are loaded or unloaded match the relevant paperwork. • Booking Freight / Booking Flights with Airline / Agents • Raising Export Custom entries on CHIEF(CDS in March 2024) • Customs software using Descartes full training will be provided however experience is desired • Manifesting & Pre alerting of flights • Raising T1 Documents for road shipments (1 per day) • Assisting with warehouse inventory controls, which typically involves using weigh and dimming machinery. Vacancy 2:- Hours: Monday to Friday 12pm - 9pm The Operations Assistant will be responsible for ensuring that all export material is manifested and shipped via the correct routing and/or agent and will be responsible for checking the weights and dimensions of all exports and completing the declarations to customs. Duties:- • Respond to internal and external emails timely and in a professional manner • Communicate with internal departments for queries, additional shipping document information needed and shipment related issues. • Ensuring that all goods that are loaded or unloaded match the relevant paperwork. • Booking Freight / Booking Flights with airline/agents • Raising Export Custom entries on CHIEF (CDS in March 2024) • Customs software using Descartes full training will be provided however experience is desired • Manifesting & Pre alerting of flights • Raising T1 Documents for road shipments (1 per day) • Assisting with warehouse inventory controls, which typically involves using weigh and dimming machinery. Qualifications/Skills required:- • Physical strength and fitness, as often must lift heavy packages. • Excellent team-working skills to effectively collaborate with other members of the team. • Ability to work in a fast-paced environment. • Computer literacy, including knowing how to use relevant software programs, training will be provided. As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.