Study Group UK Ltd

Contract Type: Full-time (37.5 hours), Permanent Location: Cardiff, Cardiff International Study Centre Salary: up to £ 30,000 per annum To be part of the Student Experience Team and be responsible for coordinating student wellbeing, enrichment and engagement within the centre. The post holder will be operationally managed by the Student Experience Leader and will be responsible for the operational management of the Wellbeing Team. You will play a vital role in achieving the delivery of the best possible student experience. The role acts as DDSL or DSL ensuring the compliance of safeguarding with regulations and has the authority conferred on them to carry out this specific part of the role ABOUT THE ROLE Responsibility for the provision of student welfare, safeguarding, Prevent and Enrichment within the centre and the related administration and secure record-keeping Ensure effective case management of all student welfare concerns or information on LDHD, ensuring fair case loading of the Welfare and Student Experience Officers. Ensure the safeguarding of students in line with Study Group policy and standard operating procedures. Act as Deputy Designated Safeguarding Lead or Designated Safeguarding Lead, with agreement of Centre Director) (responsibilities are set out in the DSL Handbook and authority is conferred to enable escalation and ability to raise safeguarding issues in line with regulations and the safeguarding escalation policy). As DSL or DDSL, monitor the escalation phone on a rota basis. Monitor student whereabouts and coordinate the procedure as required. Create Agreed Support Plans (ASPs), including Safety Plans and Exit Plans, ensuring the necessary approval and escalation processes are followed. Organise induction and other wellbeing, enrichment and engagement activities, produce related materials to help develop skills and sense of community in liaison with the Senior Coordinator Progression & Engagement where appropriate. Collaborate and share appropriate information with the Senior Coordinator Progression & Engagement which may impact individual student performance and support with appropriate interventions. Ensure escalation of any concerns to the Student Experience Leader and Central Student Wellbeing team as required. Work collaboratively with teams within the ISC to ensure a holistic and consistent approach to welfare support and to advocate and embed inclusive practice within the classroom. Build relationships with the University Partner to ensure a cooperative and collaborative relationship to promote effective engagement to the benefit of students. In liaison with the Central Student Wellbeing team, ensure supervision is provided to the Welfare and Enrichment Officers, including running case reviews to share experience. Provide effective performance management of direct reports, including setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures. Contribute to developing, communicating and enacting Study Group's Student Experience and Wellbeing Strategy, framework, policy and standard operating procedures through the Wellbeing Communities of Practice and DSL meetings. Support local awareness raising of safeguarding and safeguarding practices and procedures. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the Quarterly and Annual Safeguarding review and relevant parts of the Annual Monitoring Report. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.

Contract Type: Full-time (37.5 hours), Fixed term (ending on 06/07/2026) Location: Kingston, Kingston International Study Centre Salary: up to £ 30,000 per annum To be a member of the Centre's Student Experience Team with accountability for an area of the activities undertaken by the Data and Operations Team for example: a) data management & governance; b) exams, assessments and academic administration; c) compliance: student enrolments, attendance To implement Study Group's policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction. The post holder will report to the Student Experience Leader and will line manage Student Experience Officers Data and Operations Officers for their specialist area in addition to carrying out administrative tasks. The post holder will work in matrix structure and need to build strong working relationships within the Data & Operations Team, central Study Group teams and the university partner to ensure the smooth running of the Centre. ABOUT THE ROLE Ownership of the Centre's definitive datasets and student results, ensuring accuracy and currency Produce data driven reports for the Head of Centre/other members of the team as requested Development and maintenance of the Centre's annual 'Calendar of Governance/Business' Act as secretary to relevant boards, meeting and committees, ensuring these are minuted Ensure Study Group policies and standard operating procedures are implemented Support management teams in preparation for quality assurance and enhancement activities. Contribute to the production of the Annual Monitoring Report and other evaluative and reflective documents, for submission to Study Group and the university partners. Update student bookings with Study Plan changes, including booster classes and exam resits. Support the management with MAB and PAB organisation. Oversee the payroll process for sessional staff Coordinate and motivate the Data and Operations Officers to contribute to ensuring the best possible student outcomes and student experience. Liaise with other Senior Coordinators to ensure front desk/reception areas are covered during working hours and allocate workload in busy periods or during absence of the Student Experience Team. Ensure the effective and efficient maintenance of all quality and enhancement related policies, procedures, and documents relating to key areas of responsibility. Contribute to the production of the relevant parts of the Annual Monitoring Report. Plan, oversee and monitor the implementation of actions from the Centre Action Plans relevant to data and operations functions. Analyse data and feedback from a wide variety of sources to monitor impact relevant to student progression and experience. Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body. ABOUT YOU Bachelor degree (or equivalent experience to demonstrate ability to work and think independently) Administration or management training or qualification Higher level safeguarding training Line management of staff Working to develop, build and maintain the Student Experience Working in a regulated environment Ability to structure your work in order to support student welfare and progression, and generate new ideas which will improve performance A strong understanding of Student Support activities and their contribution to the ISC as a whole, or equivalent experience in a similar setting A commitment to improve the team's performance and the ability to provide constructive feedback to team members about their work Ability to work collaboratively within a team and across functional areas, adopting a flexible working style Excellent IT and data management skills including: competency in Excel, Outlook, Power Point, Word, and a willingness to learn and adopt new technologies Ability to extract, manipulate and analyse data for reporting, to aid decision making or to support a case for change Understanding the implications of you and your team's work in the wider context of the ISC and externally Ability to consider potential issues and put measures in place to deal with implications Experience of leading a team or the supervision of a suitably complex task or project, which achieved a successful outcome Experience in HR duties, such as delivering training and/or taking part in the recruitment process ABOUT US Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available. ORGANISATIONAL COMPLIANCE Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants, the following checks will be conducted- Criminal Background Check (country-specific), x2 References, ID and Right to Work checks as well as Education Verification. We are proud to be an equal-opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.