Altitude-Recruitment Limited

Permanent Accounts Purchasing & Administration Supervisor Based in Milton Keynes £30,000 - £39,000 pa The Opportunity We are seeking an experienced and proactive supervisor to lead our Accounts and Administration team. This varied, hands-on role combines financial oversight, purchasing management, team leadership, and business support. You will play a key role in ensuring the smooth running of accounts, credit control, purchasing, and administrative functions, while driving continuous improvement and supporting business growth. Key Responsibilities Accounts & Finance Oversee Accounts Payable and Receivable activities Manage supplier payments, expenses, and cash flow monitoring Support month-end processes and financial reporting Maintain relationships with global finance teams and support intercompany transactions Credit Control Ensure timely collection of outstanding invoices Manage escalated payment issues and credit risk Work closely with sales teams to resolve disputes Produce regular accounts receivable reports and reduce overdue debt Purchasing Manage supplier relationships, pricing, and lead times Identify alternative suppliers and cost-saving opportunities Maintain supplier documentation and compliance records Administration & Leadership Supervise, coach, and develop the Accounts and Administration team Maintain effective procedures and working practices Coordinate travel arrangements and support general business administration Champion process improvements and operational efficiencies About You Experience in Accounts Payable, Accounts Receivable, Credit Control, and purchasing Strong organisational skills and attention to detail Excellent communication and ability to handle confidential information Personal Attributes: Proactive and solutions-focused Confident, approachable, and adaptable Committed to high standards and team development Qualifications: GCSEs (or equivalent) including Maths and English Accounting or business-related qualifications desirable but not essential What We Offer A varied and rewarding leadership role Opportunity to influence business performance Supportive, collaborative environment Competitive salary and benefits Interested? If you are a commercially aware supervisor who enjoys improving processes, developing people, and adding value, we would love to hear from you. Apply today to join a forward-thinking and growing business. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment acting as an Employment Agency and Employment Business.

Permanent Customer Service Manager Based in Aylesbury Hybrid up to £45,000 pa Our client are looking to recruit a Customer Service Manager to lead and motivate the Customer Service team to deliver a consistently high standard of customer care, ensuring accurate timely order processing and effective end-to-end management of customer queries and after care. Leading a dedicated customer care team that ensure the smooth processing of customer orders, communicating effectively with both internal and external customers. Proven stakeholder management skills are required as you will work closely with other internal departments and stakeholders to seek the right resolution outcome in relation to any customer related issues relating to deliveries, shortages, damaged goods, returns and invoicing. Providing support to a small team, ensuring any issues are resolved offering one to one mentoring and support to team members to ensure continuous professional growth and an accountable high-performance culture. Hold regular team meetings to communicate priorities, performance, risks and key business updates. Proactively manage the end-to-end processes by monitoring and communicating process performance. Be the instigator of process improvement by making recommendations to senior management stakeholders that streamline and enhance working practices and procedures, ensuring they are efficient and consistently followed. Provide accurate management information, KPIs and metrics to share team performance, trends, risks and improvement opportunities. Support Customer Service projects and change activity as required, ensuring the team is engaged and changes are embedded. Ensure compliance with Sarbanes-Oxley (SOX) controls through all relevant Customer Service transactions and procedures. Through stakeholder management, a supportive approach to a variety of teams to identify improvements, to resolve systemic causes of customer issues. Build and maintain strong relationships with key customers, including customer visits where appropriate. The ability to engage, understand the customer requirements through effective communication. Oversee the team's administration of warranty service contracts and chargeable call outs, including renewal tracking, timely customer notifications, and internal coordination (e.g. documentation and invoicing requests) in line with agreed policy and timescales. Ensure appropriate tracking and visibility of warranty contract status and related queries (via team reporting), escalating exceptions and recurring themes to support process improvement Proven hands-on leadership with a pragmatic management style. Ability to support the team whilst managing competing demands and priorities. A good understanding and experience of working with metrics and performance measures to drive improvement. Strong communication skills and able to successfully interact with customers, team members and internal partners to achieve shared goals. A tech background with a good commercial understanding and the role customer service plays in delivering commercial results. A strong and collaborative work ethic with a solutions-focused approach. Intermediate level of professional experience of working in a similar position. BTEC level 5 Diploma in Customer Service. Computer literate with strong MS Excel skills. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment acting as an Employment Agency and Employment Business.

Permanent Based in Aylesbury 35 hour week Hybrid Up to £32,000 pa A fantastic opportunity to utilise your customer service skills with a leading global brand based in Aylesbury. Offering hybrid three days in the offices with free parking. A friendly team, this role enables you the chance to maximise your customer care skills by meeting and exceeding customer's expectations with regards to service delivery and total customer satisfaction, through effective order handling, query investigation and resolution. Principal Accountabilities and Key Tasks: Process Customer orders and related queries accurately and in a timely manner, ensuring all deadlines are met. Use Customer portals for order management (e.g., check order status, confirm stock availability, manage returns, raise/query cases) to ensure accurate and timely fulfilment. Capture customer demand, including daily lost sales data, and communicate clearly to Sales and Demand Planning. Drive continuous improvement of the sales order process from order receipt through warehouse fulfilment and invoicing. Investigate delivery disputes using report data to highlight improvement opportunities, including preventative actions and process re-engineering, with a focus on debit reduction. Act as first response for customer-raised quality issues and chargebacks (Customer fines): acknowledge, triage/log, coordinate investigation/root-cause analysis, and communicate corrective/preventative actions through to resolution. Seek automation and optimisation of processes, utilising Amazon tools in line with system platforms. Work collaboratively with the Sales team on account management and building Customer relationships. Actively contribute to process reviews to ensure best practice is adopted. Develop and maintain effective links with internal departments to ensure alignment of processes. Ensure compliance with Company Standards and Regulations regarding Health, Safety and the Environment, and policies including Sarbanes Oxley (SOX); maintain departmental standards of dress, timekeeping and attendance. Knowledge & Experience: Experience of Amazon including vendor central Proven experience in a customer service environment, with a strong focus on order management, query resolution, and customer satisfaction. Demonstrated analytical and problem-solving capability, with the ability to investigate issues, identify root causes, and implement effective solutions. Experience working collaboratively within a team environment, supporting shared objectives and service delivery targets. Confident interacting with customers and internal stakeholders at all levels, maintaining professionalism at all times. Skills: Excellent communication skills, both written and verbal, with the ability to convey information clearly and professionally. Strong organisational, planning, and time-management skills, with the ability to manage multiple priorities and meet deadlines. Proactive, self-motivated, and adaptable, with a positive approach to change and continuous improvement. High level of IT literacy, with proven experience using Microsoft Office applications, including Outlook, Excel, and Word. Strong analytical and problem-solving skills with the ability to successfully interact with customers and colleagues. Cross functional working environment. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment Limited acting as an Employment Agency and Employment Business.

Temporary to Permanent Based in Slough £25,900 pa Urgent requirement A leading life science tools company and global provider of mission-critical products and services to the life sciences and advanced technology industries. We work side-by-side with customers at every step of the scientific journey to enable breakthroughs in medicine, healthcare, and technology. Our client are recruiting for a Stores and Logistic Technician for their site based in Slough. An opening for someone looking for an opportunity to be based at the counter (front desk) servicing scientists collecting stock items. As well as organising the stock within the warehouse. Either someone that has freshly graduated who possesses inventory, stock management experience that potentially may have picked up some administrative skills during summer roles.Or someone that possesses stores and counter experience. This role involves some heavy lifting as some items are between 5 and 20 kilos. You will be hands on, with excellent communication skills both verbal and written. Organised, able to prioritise a busy workload and work as part of a small team.Computer literate with use of SAP and Microsoft Office. Please let us know if we need to make reasonable adjustments to our process, please let us know about how we can best support you and make the adjustments that may be needed. Altitude-Recruitment acting as an Employment Agency and Employment Business.