Customer Services Assistant Manager - My client is looking for someone someone who fully embraces world class service to join their growing and friendly team. They pride ourselves on making a difference to our customers and to be a step above the competition in our quality, care and attention. This role requires someone that is used to managing direct report and has Customer Service experience within an ecommerce logistics background. Key Responsibilities for Customer Services Assistant Manager : - Schedule monthly 1:1's with direct reports (Team Leaders & CS Support) - lead, mentor and coach them to achieve their targets - Welcome, train and embed new starters into the team before handing over to their Team Leader - Closely monitor new starters during the probation period to ensure training & KPIs are on target - Take ownership of the PDP & Training Programme in the CS Department. - Produce reports/summaries of the team's skill levels & ensure SMART targets are on track, supporting development and succession planning - Manage annual leave, sickness and overtime, ensuring adequate cover is maintained at all times - Act as an escalation point and provide guidance on best practice - Deliver quality, care and attention to customers at all times - Develop and demonstrate finger-tip knowledge of processes, keeping up to date with change - Create/update and maintain SOP documents and knowledgebase resources - Manage and update service alert notifications ensuring a timely turnaround to customers at all times - Provide feedback to the CS Manager about the team, customer experience and any wider issues that may arise - Provide assistance to the CS Manager & Head of CS with any ad-hoc requests, reports and projects - To be involved in the department's road map, working closely with the CS Manager & Head of CS - Act as a point of contact and provide cover in the absence of the CS Manager - All other reasonable requirements as specified by senior management Key skills & competencies for Customer Services Assistant Manager: - Genuine passion for customer care and quality service - Excellent people management skills & demonstrate emotional intelligence - Ability to lead, motivate, coach and mentor others - Confidence in managing challenging conversations should they arise i.e. performance management - Excellent listening & communication skills - written and verbal - Ability to prioritise and multi-task - Demonstrates honesty and integrity - Fast learner, adaptable & resilient - able to thrive in a fast-paced environment & work under pressure with positivity and a sleeves-rolled-up attitude - Attention to detail and accuracy, checking systems and spotting discrepancies - Ability to think outside the box and challenge when something doesn't seem right - Problem solving & decision making - thinks about problems carefully before action, asks the right questions and seeks solutions - Highly motivated - demonstrates a commitment to getting things done, follows tasks through - Comfortable with working remotely & can also work as part of a team - Confident using various computer systems & basic Microsoft Outlook/Word/Excel/PowerPoint skills Experience required for Customer Services Assistant Manager - 2+ years in Customer Service in a Team Leader or Assistant Manager role with management of direct reports - Experience in the eCommerce or logistics sector would be an advantage Full 1:1 training will be provided.
Jun 10, 2026
Full time
Customer Services Assistant Manager - My client is looking for someone someone who fully embraces world class service to join their growing and friendly team. They pride ourselves on making a difference to our customers and to be a step above the competition in our quality, care and attention. This role requires someone that is used to managing direct report and has Customer Service experience within an ecommerce logistics background. Key Responsibilities for Customer Services Assistant Manager : - Schedule monthly 1:1's with direct reports (Team Leaders & CS Support) - lead, mentor and coach them to achieve their targets - Welcome, train and embed new starters into the team before handing over to their Team Leader - Closely monitor new starters during the probation period to ensure training & KPIs are on target - Take ownership of the PDP & Training Programme in the CS Department. - Produce reports/summaries of the team's skill levels & ensure SMART targets are on track, supporting development and succession planning - Manage annual leave, sickness and overtime, ensuring adequate cover is maintained at all times - Act as an escalation point and provide guidance on best practice - Deliver quality, care and attention to customers at all times - Develop and demonstrate finger-tip knowledge of processes, keeping up to date with change - Create/update and maintain SOP documents and knowledgebase resources - Manage and update service alert notifications ensuring a timely turnaround to customers at all times - Provide feedback to the CS Manager about the team, customer experience and any wider issues that may arise - Provide assistance to the CS Manager & Head of CS with any ad-hoc requests, reports and projects - To be involved in the department's road map, working closely with the CS Manager & Head of CS - Act as a point of contact and provide cover in the absence of the CS Manager - All other reasonable requirements as specified by senior management Key skills & competencies for Customer Services Assistant Manager: - Genuine passion for customer care and quality service - Excellent people management skills & demonstrate emotional intelligence - Ability to lead, motivate, coach and mentor others - Confidence in managing challenging conversations should they arise i.e. performance management - Excellent listening & communication skills - written and verbal - Ability to prioritise and multi-task - Demonstrates honesty and integrity - Fast learner, adaptable & resilient - able to thrive in a fast-paced environment & work under pressure with positivity and a sleeves-rolled-up attitude - Attention to detail and accuracy, checking systems and spotting discrepancies - Ability to think outside the box and challenge when something doesn't seem right - Problem solving & decision making - thinks about problems carefully before action, asks the right questions and seeks solutions - Highly motivated - demonstrates a commitment to getting things done, follows tasks through - Comfortable with working remotely & can also work as part of a team - Confident using various computer systems & basic Microsoft Outlook/Word/Excel/PowerPoint skills Experience required for Customer Services Assistant Manager - 2+ years in Customer Service in a Team Leader or Assistant Manager role with management of direct reports - Experience in the eCommerce or logistics sector would be an advantage Full 1:1 training will be provided.
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
Jun 07, 2026
Full time
ICT Support Engineer - Education Sector North West England £28,000 - £32,000 + Benefits A growing managed services provider is looking for an ICT Support Engineer to support Primary and Secondary schools across the North West. This is a fantastic opportunity for someone with previous IT or ICT support experience within schools, academies or education environments who enjoys a hands-on role supporting staff, students and school infrastructure. The successful candidate will provide onsite and remote technical support across a variety of technologies including Microsoft environments, networking, hardware and classroom technologies. Key Responsibilities for ICT Support Engineer: • Providing 1st/2nd line ICT support to schools and education sites • Supporting staff and students with day-to-day IT issues • Supporting Microsoft 365, Active Directory and Windows environments • Maintaining laptops, desktops, printers and classroom technology • Supporting network and wireless infrastructure • Assisting with device deployments and IT projects • Troubleshooting hardware, software and connectivity issues • Liaising with third-party suppliers when required Requirements: • Previous ICT or IT support experience within schools, academies or education environments • Full UK Driving Licence and access to transport (essential) • Experience with Microsoft 365, Active Directory and Windows support • Strong troubleshooting and customer service skills • Experience supporting hardware, software and network issues • Ability to work independently and manage workload effectively Desirable: • VMware or Hyper-V exposure • Intune / MDM experience • Networking or firewall experience • Experience within an MSP environment Benefits: • Pension scheme • Mileage allowance • Ongoing training and development • Long-term progression opportunities • Supportive and growing technical team If you are an ICT Engineer, IT Support Engineer or School IT Technician looking for a new challenge within the education sector, please apply today.
