Renault Retail Group UK Ltd

Service Advisor Location: Bristol BS4 3QB Salary: £29,120 pa OTE £34,944 pa Are you passionate about providing an outstanding level of customer service? We re looking for an experienced Customer Service Advisor who is highly organised and efficient to join our friendly team. What you ll be doing Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars Liaising with Technicians, keeping customers informed of their vehicle s progress throughout the day and gaining authority for extra work and invoicing What we re looking for Previous experience in a Service Advisor role Strong communication skills with the ability to build rapport with customers Ability to deliver an outstanding customer experience Highly organised with excellent time management skills Experience of upselling products and services Knowledge of CDK Drive, Kerridge, SAF A clean UK driving licence (essential) Working hours: Monday-Friday 8am-6pm & Saturday am on a rota (overtime paid) What you ll bring Extensive customer service experience Confident dealing with people Assertive and able to handle difficult situations Resilient Excellent communication skills Good mechanical awareness and understanding of cars and parts Computer literate including Microsoft Office Why join us? A competitive salary of £29,120 pa OTE £34,944 pa We offer the full Renault Retail Group benefits package: Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Access to our company loan plan car scheme Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme 33 days annual leave including Bank Holidays (option to buy or sell additional days) Interested? Please apply online with your CV.

Renault Bristol is looking for an experienced Parts Advisor to join our busy dealership on Station Road, Bristol (BS15 4XX). Why join us A basic salary of £ 27,500 pa plus 15% bonus 33 days annual leave including Bank Holidays (with the option to buy or sell additional days) Pension scheme with life assurance cover Share Incentive Scheme Brand new car on our Loan Plan Car scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Opportunities to progress your career and excellent Manufacturer training What you ll be doing Contacting distributors, fleet owners, trade outlets and shops to sell parts and accessories Satisfying all customer requirements and increasing all aspects of the parts business through direct selling Ensuring all customer queries are dealt with within required time frames Storing all parts correctly Stock management assisting with warehouse duties, stock checking etc. What you ll bring Previous experience in a Parts Advisor role Excellent communication and negotiation skills Ability to deliver outstanding customer service Computer literate and ability to use online systems A full UK driving licence Working pattern You'll be working Monday to Friday 8am-6pm no Saturday working as we're closed on that day You ll be joining a Parts team that prides itself on providing excellent customer care. The role involves optimising the sale of all Parts and Accessory products to Retail and Trade Customers, the workshop and the body shop Interested? Apply NOW

Renault Bristol is looking for an experienced Car Sales Executive to join our busy dealership at Pioneer Park (BS4). Why join us A basic salary of £21,000 pa OTE £45,000 pa uncapped (our top performers earn significantly more!) A demonstrator car from day one and a company car after 1 month s service 33 days annual leave including Bank Holidays (with the option to buy or sell additional days) Pension scheme with life assurance cover Share Incentive Scheme Brand new car on our Loan Plan Car scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Opportunities to progress your career and excellent Manufacturer training What you ll bring Experience in motor vehicle retail preferably with a main dealer Excellent communication and negotiation skills Ability to deliver outstanding customer service Determination to succeed and professionalism Full UK driving licence Working pattern You ll be working 45 hours per week. The working hours are Monday to Friday 8.30am-6pm, Saturday 8.30am-5.30pm. With a day off during the week and no Sunday working as we are closed on that day. You will be joining a Sales Team that prides itself on providing excellent customer care. Our large, lively showroom features used cars from the popular Renault and Dacia ranges. You will also be selling add-ons, e.g. finance, insurance, extended warranties, service plans and other add-ons, all of which enhance your own personal earnings. Interested? Apply NOW

Renault Bristol East is looking for an experienced Senior Car Sales Executive to join our busy dealership on Station Road (BS15). Why join us A basic salary of £25,000 pa OTE £48,000 pa uncapped (our top performers earn significantly more!) A demonstrator car from day one and a company car after 1 month s service 33 days annual leave including Bank Holidays (with the option to buy or sell additional days) Pension scheme with life assurance cover Share Incentive Scheme Brand new car on our Loan Plan Car scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Opportunities to progress your career and excellent Manufacturer training What you ll bring Extensive experience in motor vehicle retail preferably with a main dealer Excellent communication and negotiation skills Ability to deliver outstanding customer service Determination to succeed and professionalism Full UK driving licence Working pattern You ll be working 45 hours per week. The working hours are Monday to Friday 8.30am-6pm, Saturday 8.30am-5.30pm. With a day off during the week and no Sunday working as we are closed on that day. You will be joining a Sales Team that prides itself on providing excellent customer care. Our large, lively showroom features used cars from the popular Renault and Dacia ranges. You will also be selling add-ons, e.g. finance, insurance, extended warranties, service plans and other add-ons, all of which enhance your own personal earnings. Interested? Apply NOW

Service Advisor Brentford (TW8) £32,220 pa + overtime & bonus, OTE £38,664 pa Full-time, Mon Fri 8 00 + 1-in-3 Saturdays (8 30) Join Our Aftersales Team Renault London West is looking for an experienced Service Advisor to join our welcoming aftersales team in Brentford. You ll be part of a supportive dealership environment where providing a calm, professional, and helpful experience for every customer is at the heart of what we do. What You ll Do In this customer-facing role, you ll help people through their servicing journey by: Managing customer communication, both in person and over the phone. Booking vehicles in, estimating costs, and preparing invoices. Liaising clearly with Technicians throughout the day. Keeping customers updated on progress and gaining authority for additional work. Organising courtesy cars and ensuring smooth handovers. Using systems such as Kerridge, Autoline, Keyloop/CDK. Promoting products and services in a supportive, non-pressured way. What We re Looking For We re keen to meet applicants who are: Experienced in a dealership Service Advisor, Service Booking, or Service Reception role. Comfortable managing a busy diary and maintaining accurate records. Confident communicators who build trust with customers. Organised, calm under pressure, and focused on delivering a professional experience. Familiar with Kerridge, Autoline, Keyloop/CDK (highly desirable). Driving Licence Requirement This role involves occasional movement of customer and courtesy vehicles. A full UK manual driving licence (manual and automatic) is essential. Hours & Pay Your basic salary is £32,220 per annum, plus: 1?in?3 Saturday mornings paid as overtime at time and a half (£1,487 per annum). A monthly Service Advisor bonus scheme (OTE £38,664 per annum, regularly achieved). Additional commission available on Service Plans. Company Benefits 33 days annual leave including Bank Holidays (with the option to buy or sell additional days) Access to our company loan car scheme Excellent manufacturer training and clear career development opportunities Pension scheme with life assurance cover Share Incentive Scheme Staff discounts on vehicles, parts, servicing, and accessories Free Mortgage and pension advice seminars Cycle?to?Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye?test voucher scheme Click Apply Now and follow the steps on this recruitment platform, including uploading your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates.

Parts Telesales Advisor Hayes, Middlesex (UB3) Salary: £32,000 + bonus (OTE £36,800 pa) Hours: Monday Friday 8 00 (1?hour lunch), plus 1-in-2 Saturdays 8 30 Join Our Trade Parts Team We re looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Hayes. You ll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers. What you ll do In this role, you ll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include: Handling telephone and email enquiries from new and existing B2B customers Processing accurate parts orders and allocating them to the correct delivery routes Making courtesy calls before delivery cut?off times Building positive relationships with trade accounts Suggesting helpful add?on products when appropriate, without applying pressure Maintaining a high call?answering rate Creating and updating sales and VOR reports Supporting our click?and?collect counter when needed Assisting with quarterly stock takes and occasional warehouse/logistics tasks Using parts systems to identify product compatibility and manage queries What we re looking for We re looking for someone who brings: Experience in automotive parts telesales, motor factors, B2B trade supply, or a retail parts environment Clear and confident communication skills Good organisational skills and accuracy when processing orders A calm, professional approach and a genuine focus on customer satisfaction Experience with systems such as Kerridge, Keyloop/CDK or Autoline is helpful but not essential. Hours & Pay Basic salary: £32,000 per annum OTE: £36,800 per annum (achievable and regularly reached) Hours: Monday Friday 8 00, plus alternate Saturday mornings 8 30 Benefits You ll receive the following Renault Retail Group benefits package: Pension scheme with life assurance Staff discounts on vehicles, parts, servicing, and accessories Access to our company loan car scheme Share Incentive Scheme Mortgage and pension advice seminars Excellent manufacturer training and clear career development opportunities Cycle to Work scheme, including e?bikes Discounted gym membership Enhanced Maternity and Paternity policies Eye test voucher scheme 33 days annual leave including Bank Holidays (option to buy or sell additional days) How to apply Click Apply Now and follow the instructions on our recruitment platform, including uploading your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates. No agencies please.

Location: Bolton BL3 2NU Salary: £15,288 pa + bonus Hours: Part-time, 3 days per week (flexible days), 9am 5pm At Renault Retail Group, we re solution-driven committed to delivering value for our customers and our company by striving for excellence in every detail. We are proud of our history, and we leverage it to strengthen our global competitiveness. We act with respect and inclusiveness, empowering every individual, taking ownership of our decisions, and building collaborative partnerships that design mobility solutions for the future. We are now seeking an experienced Warranty Controller to join our Aftersales team at our Bolton dealership. About the Role In this position, you will play a vital part in safeguarding profitability by ensuring accurate, timely and maximised recovery of warranty claims. Your responsibilities will include: Submitting claims using technicians reports in line with manufacturer guidelines Negotiating with warranty providers and manufacturers to secure rightful reimbursements Preparing invoices for internal preparation work, job card management, filing and other admin duties Following up outstanding warranty invoices to drive recovery rates Maintaining accurate records via our Dealer Management System (DMS) and MS Excel Promoting best practice across our regional network to ensure optimal claim success You ll collaborate closely with Service Advisors, Technicians, the Parts Manager, Accounts, and the Head of Business; so teamwork and clear communication are key. About You We re looking for someone who can combine technical knowledge with customer-first service and strong negotiation skills. To succeed in this role, you should have: A proven track record as a Warranty Controller or Senior Service Advisor Confidence in handling warranty disputes with professionalism and fairness Excellent communication skills (face-to-face, phone, email, live chat) Experience with warranty systems and dealer management systems (Kerridge, ADP Autoline, CDK Drive, or similar) Competence with Microsoft Office, particularly Excel, Word, Outlook, and Teams The ability to handle sensitive cases with discretion and accuracy A self-motivated and organised approach, with the ability to prioritise effectively Experience with volume, LCV, or prestige brands will all be considered. Why Join Us? We believe in empowering people and promoting collaboration to drive our business forward. When you join Renault Retail Group, you can expect: 25 days annual leave (pro-rata) Pension scheme Manufacturer training Clear career development opportunities across our network Working Hours This role is part-time 21 hours per week, 3 days per week (flexible days), 9am 5pm with 1 hour for lunch.

Vehicle Progressor Automotive Retail Dealership Enfield, EN1 £25,000 pa + bonus 5-day week, 40 hours Renault Enfield is looking for a Vehicle Progressor. This will be a customer service, progress-chasing and problem-solving role working alongside with our Car Sales teams and based at our showroom in Enfield, EN1 As a Vehicle Progressor you will be carrying out varied and interesting dealership-based duties such as driving, vehicle logistics administration and vehicle preparation, all of which help with the efficiency of the Sales Department. You will be checking the condition of new vehicles as they arrive on the transporter, recording damage or missing parts, arranging preparation and valeting/cleaning of vehicles ready for handover, ensuring all vehicles are parked safely and in retrievable locations, carrying out handover exchanges of returned Company cars and associated admin, and taking payment for any damages on returned vehicles. You'll assist the sales team in display standards in the showroom and our outdoor forecourt display. Your daily interactions will be between customers, members of the sales team, valeting staff and the service department who carry out pre-delivery checks on sold vehicles. This means you will be responsible for customer & stock vehicles, car keys, appropriate & safe vehicle parking, and reporting defect or shortfalls in items/equipment or anything that may be considered infringing on heath and safety. You must hold a full and clean UK Driver s licence, with no more than 6 points, held for at least one year for insurance purposes, to be considered for this role. Hours of work 5 days per week on rota One regular weekday off per week on weeks where Saturday work is on the rota 8:30am to 5.30pm weekday In return, this job offers a basic salary of £25,000 per annum. Additional benefits include 25 days annual leave, pension scheme, subsidised car option after 3 months service (loan plan scheme), share options, gym membership discount, cycle-to-work scheme, discounts on company products and services, and superb career opportunities Group-wide. Hit Apply to be considered for this vacancy. Please also include your CV when prompted.