Profectus Recruitment

Regional Clinical Engineering Manager (Medical Devices) Hybrid - Ideally located in London Competitive Salary + Car Allowance + Benefits Profectus Recruitment are partnering with a leading healthcare technology services organisation to appoint an experienced Regional Clinical Engineering Manager / HCA Sites Manager to oversee multi-site operations across a national healthcare portfolio (primarily London & Birmingham) This is a senior leadership opportunity for a proven Clinical Engineering or Biomedical Engineering professional looking to take ownership of patient critical service delivery across hospital environments. You will lead engineering teams across multiple healthcare sites, ensuring medical equipment services are delivered safely, efficiently and in line with contractual, regulatory and operational expectations. The Role Working closely with senior operational leadership and hospital stakeholders, you will drive service excellence, compliance, customer satisfaction and continuous improvement across a complex multi-site environment. Key Responsibilities • Lead and manage Clinical Engineering teams across multiple hospital sites • Oversee Service Managers, Biomedical Engineers and onsite support teams • Deliver against KPIs and SLAs within patient critical healthcare environments • Manage medical equipment lifecycle activities including maintenance, compliance and asset management • Drive governance, quality standards and continuous improvement initiatives • Develop and implement operational policies, procedures and quality systems • Act as the senior escalation point for operational and customer related issues • Ensure compliance with MHRA, CQC and Health & Safety standards • Support commercial performance, contract delivery and budget management • Build strong relationships with NHS and private healthcare stakeholders • Recruit, mentor and develop engineering and service teams The Candidate We are looking for an experienced leader with a strong background in Clinical Engineering, Biomedical Engineering or Medical Device Management within healthcare environments. You will bring: Minimum 10 years' experience working as a Biomedical Engineer prior to moving into leadership Minimum 5 years' proven leadership experience within Clinical Engineering or Healthcare Technology Management Experience managing engineers and multi-site service teams Strong knowledge of medical device management and compliance NHS and/or private healthcare experience Strong understanding of KPIs, SLAs and contract delivery Commercial awareness and operational management capability Excellent stakeholder engagement and customer management skills Experience driving performance, governance and continuous improvement initiatives What's on Offer • Senior national leadership role with high visibility and impact • Opportunity to shape clinical engineering service delivery across multiple healthcare sites • Collaborative and technically strong environment • Long term progression opportunities within a growing organisation • Competitive package including car allowance and benefits This role would suit an existing Regional Clinical Engineering Manager, UK Sites Manager, Senior Biomedical Engineering Manager, Clinical Engineering Operations Manager or Service Delivery Leader seeking a broader strategic leadership position.

Customer Service Advisor Location: Reading Are you a confident communicator with a passion for delivering first-class customer service? Our client, a leading organisation in their sector, is looking for a Customer Service Advisor / Customer Care Advisor to join their dynamic team based in Theale. About the Role In this fast-paced and customer-centric position, you'll play a pivotal role in ensuring seamless service delivery across a portfolio of client contracts. Acting as a key liaison between clients, service providers, and internal teams, you'll help maintain outstanding operational standards and drive customer satisfaction. Key Responsibilities Coordinate daily workflows to support timely and efficient service delivery Handle inbound calls and emails professionally, resolving issues at first point of contact Monitor service level agreements (SLAs), escalating risks when needed Produce accurate estimates and quotations for client services Manage purchase orders and maintain data in internal systems (CMMS) Foster strong relationships with both clients and external suppliers Support continuous improvement and best practice across the team What We're Looking For Excellent verbal and written communication skills Intermediate IT proficiency (Excel, Word, Outlook) Strong organisational skills with a proactive, solutions-focused mindset Ability to manage multiple stakeholders and thrive under pressure A flexible team player with high attention to detail Preferred Background Previous experience in a customer service or call centre environment Experience managing or working to service level agreements Exposure to medical equipment or healthcare settings is advantageous Qualifications NVQ Level 1-4 or equivalent in Customer Service (desirable) Additional vocational customer service qualifications welcome Additional Details Office-based in Theale No UK or international travel required English fluency essential

Senior Digital Forensic Analyst Location: Stratford upon Avon (on-site) Salary: Competitive plus benefits Profectus Recruitment are working with a leading Digital Forensics and Cyber Investigations organisation to recruit a Senior Digital Forensic Analyst. This is a fantastic opportunity to join a highly respected forensic investigations team, supporting complex digital investigations across computer and mobile device examinations within a secure, quality driven environment. The Role You will be responsible for delivering high quality digital forensic investigations and reporting across a variety of client cases, while supporting laboratory operations, peer review activities and continuous improvement initiatives. Key Responsibilities Conduct digital forensic investigations across computers and mobile devices • Complete complex forensic examinations and produce detailed technical reports • Support defence and bespoke forensic investigations • Carry out peer reviews of forensic casework • Assist with client meetings and technical scoping discussions • Deliver internal and external training where required • Support quality, validation and auditing processes within the laboratory Skills & Experience Required Strong experience within Digital Forensics investigations • Excellent knowledge of forensic methodologies and industry best practice • Experience with leading forensic examination tools and software • Understanding of ACPO guidelines, ISO17025 and FSR standards • Strong analytical and problem solving skills • Excellent attention to detail and report writing ability • Ability to work independently and manage multiple investigations Additional Requirements Degree in Digital Forensics, Computer Science or related discipline preferred • Full UK driving licence • Minimum 5 years UK residency due to vetting requirements • Ability to pass security clearance procedures This role would suit candidates working as a Digital Forensic Analyst, Cyber Forensics Investigator, Mobile Device Examiner, Computer Forensic Analyst, eDiscovery Analyst or Cyber Investigations Specialist.