Prospero Integrated

Service Desk Representative Location: Maidenhead (4 days per week in the office) Salary: 30,000 An established AV company specialising in design, support, and integration is seeking a Service Desk Representative to join their growing team in Maidenhead. This is a predominantly office-based position, with occasional home-working flexibility. If you have experience in AV installation, AV support, or a similar technical environment, and enjoy delivering excellent customer service, this role could be a great fit. The Role You will act as the first point of contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you'll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism. Key Responsibilities Handle incoming support tickets using the service desk platform Provide first-line fault-finding and troubleshooting over the phone Support AV-related queries across installed systems and integrated solutions Escalate technical issues to engineers when required Monitor and prioritise cases to ensure SLA compliance Maintain accurate and detailed ticket documentation Deliver a friendly, proactive service to users at all levels Skills & Experience Minimum 2 years experience in a service desk, AV installation, AV support, or similar technical role Understanding of AV systems, integration environments, or installation processes Experience using ticketing platforms and working within SLA frameworks Strong verbal communication and interpersonal skills Confident in diagnosing faults remotely Organised, detail-oriented, and able to multitask effectively Comfortable working from the Maidenhead office 4 days per week

Service Engineer Team Leader Location: Surrey/London Salary: Up to 55,000 + Car Allowance + Benefits I'm working with a respected client in the engineering / technical services / manufacturing sector who are seeking a Service Engineer Team Leader to join their team. This role is a fantastic opportunity for someone with strong technical expertise and leadership skills who enjoys a mix of hands-on work and team management. The Role: Lead and support a team of service engineers across the region. Oversee service delivery, ensuring all work meets high standards of safety, quality, and efficiency. Provide technical guidance and act as the escalation point for complex service issues. Drive performance, training, and development of the team. Manage schedules, workloads, and ensure customer commitments are met. About You: Previous experience as a Service Engineer with team leadership or supervisory responsibilities. Strong technical knowledge within crestron, extron, microsoft teams and qsys. Excellent problem-solving and organisational skills. Confident communicator with the ability to motivate and support others. Full UK driving licence required. What's On Offer: Salary up to 55,000. Company car allowance. Comprehensive benefits package. The chance to join a supportive, forward-thinking organisation with real career development opportunities.