Purely Recruitment Solutions

Mortgage Advisor Corsham Full Time - Permanent Salary is dependent on experience We are currently recruiting for a Mortgage Advisor to join our client based in Corsham. Mortgage Sales Advise clients on the mortgage process by finding them the best deal. Actively take new leads by answering the phone and contacting Future Prospect's Conduct a thorough first call and fact find with clients Ensure all technical jargon and choice explained to line in line with FCA regulation Research the Market Place for the best product for your client in accordance with their needs Give best advice on the most appropriate deal for the client Perform a recommendation (second) call with the client within 2-4 hours of first call Request documentation from the client in line with process Perform a full check that the documents are correct and abide by ML, FCA and Company process' Write, complete, and send suitability letter to client within 24 hours of an application being submitted Actively chase all clients through to application Submit Mortgage Applications in a timely fashion In-House Referrals Actively introduce the services of the company in line with process Spot opportunity and introduce the services of the company as and when required Third Party Referrals Actively introduce third party services of Solicitors, Wills, Trust and Financial Advice. Compliance & Other Send clients all regulatory disclosures and paperwork as required, in line with company procedures Follow company policies and procedures and keep abreast of any changes that are communicated to you from the Compliance department via email. Lead to recommendation conversions to be minimum 80% Lead to application conversions to be minimum 50% Aim to answer the phone within 3 rings Minimum Qualifications and Skills List Qualifications Full CeMap level 3 CAS within 12 months of start date Communication Skills Communicate clearly and concisely, orally and in writing with clients, colleagues, and business contacts Technical Skills Good working knowledge of IT systems relevant to job role Excellent product / industry knowledge Adhere to company standards and procedures at all times including compliance regulations Sufficient depth of technical knowledge to operate efficiently with a low level of supervision A full understanding of the Mortgage & Protection Markets Personal Responsibility and Drive Prioritises effectively Deadlines are met, and work is regularly error free Make confident, effective decisions within scope of job role Portrays a professional image at all times Working with Others Actively participates and co-operates with others Builds effective relationships and contributes to team spirit Negotiates effectively with colleagues and outside agencies Excellent interpersonal skills By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Administrator Calne Full-Time Temporary to Permanent Hours: 07.30am 3.30pm Monday Thursday (There is some flexibility) Salary is dependent on experience We are currently recruiting for an Administrator to join our client based in Calne. Key Responsibilities Regulatory & Compliance Support Assist in the completion and submission of regulatory compliance requests. Maintain accurate documentation and ensure records are kept up to date. Support internal and external audits as required. Health & Safety Support Assist with the completion and monitoring of Health & Safety tasks. Support the implementation and maintenance of risk assessments (training will be provided). Help ensure compliance with relevant H&S legislation and company procedures. Quality Management System (QMS) Support Provide administrative support across various aspects of the QMS, including: Maintenance planning coordination Supplier review processes Training record management Goods receiving documentation and process control Support continuous improvement initiatives and documentation updates. Operational & Administrative Support Assist with loading customer orders into the system. Provide purchasing support, including supplier communication and order placement. Offer cover for colleagues during holiday absences. General administrative duties as required to support the wider team. Person Specification Essential Skills & Experience Previous administrative experience in a busy environment. Strong organisational skills with excellent attention to detail. Ability to manage multiple tasks and prioritise effectively. Confident using Microsoft Office and general IT systems. Strong written and verbal communication skills. Desirable Experience in a regulated, manufacturing, or quality-focused environment. Knowledge of Health & Safety processes. Familiarity with quality management systems. Personal Attributes Proactive and self-motivated. Methodical and detail-oriented. Willing to learn and undertake training where required. Team player with a flexible approach to work. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Logistics Account Manager Temporary to Permanent Salary negotiable dependent on experience Outskirts of Swindon We are currently recruiting for our client who are a logistics company based on the outskirts of Swindon. Responsibilities and Tasks: Day to day responsibility for the management of individual accounts within operational aspects. Ensure that KPIs are up to date and can be provided monthly to both the relevant customer, and management within the business Ensure the day to day SLAs of outbound/inbound sectors are monitored and escalated when not going to be met. Monitoring order volumes/flows and receipts daily of their accounts, escalating where required to help various teams plan resources for warehouse needs. Keeping close relations with their CRM and the relevant TL within the warehouse. Correctly invoice for all aspects (apart from hourly charges) of work conducted across accounts on a weekly/monthly basis. Invoice relevant customers in a timely manner in line with expectations set by management. Ensuring that all relevant order/customer references are included on relevant shipping labels to ensure we can relate costs when invoicing. Have the ability to manage a number of accounts and prioritise tasks where needed across said accounts. First line & prompt communication with customers should queries or complaints arise, and escalate internally so Walker internal team are aware of issues. Ensuring costs are being correctly charged in line with customer rates, this can be picking and packing charges/courier charges/storage charges etc, and escalate internally if not correct, and need assisting amending. Attending meetings internally to discuss accounts. Attend meetings on site with clients to discuss their account and offer a day to day perspective. Ensure to escalate and identify rework tasks within the accounts and raising this to the rework manager in order to get this completed in a timely manner. Managing customer expectations to ensure tasks or delays are managed effectively and keeping the customer in close contact and up to date. Ensure that any health and safety concerns are escalated to the relevant team through the SharePoint so that action can be taken to resolve health and safety risks. Attend team meetings internally where required to ensure you are up to date on the latest Walker information. Maintain and strengthen customer relationships and ensuring all their logistics needs are met. Answer the phone when calls are transferred through via reception, when reception is on leave, answer the phone to outside calls. The ability to hold one on one meetings with customers via Zoom/Teams to build and aid the customer relations. Person Specification Self-motivated, good organisation skills. Reliable. Process driven. Have great customer service skills. Have great communication skills, both internally within the team, and externally client facing. The ability to think of solutions and work arounds. Availability to potentially work weekends when needed for stock takes etc, 4-5 times per year max. Articulate and numerate with good presentation skills. Competent in the use of Windows Office Packages and Logistics Management Systems. Minimum of 1 years experience within the Logistics or similar industry. By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Customer Service Administrator Role: Temporary to Permanent Location: Swindon Working in a busy, vibrant but friendly office, you would provide support to a team of account managers looking after multiple client accounts across various industry sectors. The Role: Day to day activities include phone and email communication with clients. Answer end consumer queries i.e. issue refunds Deal with couriers General Administration. Compiling reports. Quoting customers for ad-hoc services or requests. Liaising with suppliers and Account Managers Skills and Experience: Great interpersonal skills The ability to multi-task Excellent IT skills and the ability to pick up new software packages is essential. Experience of working in a busy office environment. Good customer service skills and attention to detail required. Flexibility, working alone or as part of a team. Previous and proven experience in a commercial customer service/administration environment Benefits: Competitive salary Parking On Site 40 Hour week Working hours 9:00 to 5:30, Mon - Fri Our client is based outside of Swindon and your own transport would be essential for this role By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.