K.B.C. Associates Ltd

Ensures that the company's maintenance and safety policies and procedures are adhered to at all times. Work safely, conforming to statutory and company and health and safety regulations, especially regarding fire precautions, manual handling, chemical usage and storage, disposal of waste materials and reporting of accidents. Comply with other related statutory regulations (e.g. COSHH). Develop and enhance and deliver a programme of Planned Maintenance Schedules for Fire Safety and compliance with Legionella (L8) and Asbestos Management, this is to include other areas of compliance that may be found lacking adequate control. Carryout and record emergency light tests on a six monthly basis. Work closely with the Facilities Engineer and the Facilities Sustainability Coordinator to ensure all records are up to date and accessible. Assist with the external Audit for Sustainability (ISO 14001) and annual health and safety / Fire Safety Audits. Carry out any other general day to day maintenance repair tasks as instructed by the Maintenance Manager. Contractors Co-ordinates with contractors on work to be carried out under contract agreements Ensures that contractors have received and signed for Safety Guidelines Ensures that contractors are aware of their responsibilities while on the premises and are informed of health and safety requirements, e.g. fire regulations, fire exits and hazardous substances Ensures that all works carried out are to the standards required. Supervise legally required inspections of lifts, boilers etc and keeps records of the inspections as appropriate. Regular Maintenance Ensures that meter readings are carried out on a weekly basis and records are maintained on energy and water consumption. Implements record keeping procedures regarding daily, weekly, and monthly schedules of work for control of Legionella. General Arranges planned maintenance where appropriate. Keeps Records of Planned Maintenance up to date at all times. Ensures that all materials and maintenance equipment are stored safely and securely. Responds appropriately to any emergencies or complaints. Be flexible and share out of hours response when assistance is required. PERSON SPECIFICATION Excellent Planned Maintenance record keeping Skills. Attention to detail. Great communication Skills Organisational/planning skills SKILLS AND ATTRIBUTES Capacity to Problem Solve Plumbing and water system experience Knowledge of Hospitality Skill in communication EDUCATON/PROFESSIONAL QUALIFICATIONS Asbestos Awareness Legionella Awareness Plumbing qualification

The Role seeking an experienced enthusiastic, customer orientated, passionate Duty Manager. As Duty Manager your key responsibilities include: To deal efficiently and courteous with any guest enquiries or complaints. Follow-up and ensure guest satisfaction and communicate issues to management Supervise all aspects of front office operations and ensure that correct procedures are followed To be familiar with all Reception tasks and ensure smooth running of front desk To complete an accurate handover of daily events from one shift to the next, ensuring that all details are communicated and followed-up Assume responsibility for the overall hotel at times when senior managers are not in house Assume responsibility for handling all accident and incident reports and logging and communication of the correct and precise information Knowledge of policies and procedures & legal requirements Promoting and selling hotel facilities Positive attitude to up-selling and other such programs Making sure that guest privacy is maintained at all times Work Hour and Schedule Work on a scheduled shift rota, including availability on weekends and public holidays Brief Responsibilities Ensure all guest interactions are delivered with professionalism, warmth, and a commitment to exceeding expectations. Lead guest check-in and check-out procedures, ensuring accuracy in room assignments, billing, and overall guest experience. Handle guest complaints, concerns, and emergencies promptly and effectively, using sound judgment to ensure resolution and satisfaction. Engage regularly with guests through meet-and-greets, courtesy calls, and stay follow-ups - particularly with VIPs and special guests - to create personalized and memorable experiences. Prepare and manage the daily VIP arrival list, ensuring relevant departments are informed and any special arrangements are executed to standard. Oversee daily front office operations, ensuring consistent service delivery, adherence to brand standards, and guest satisfaction across all shifts. Supervise and support Guest Services associates including Front Desk, concierge, and Night Staff, fostering a high-performance and service-focused culture. Conduct daily briefings and shift handovers to maintain operational consistency, and ensure team awareness of VIPs, service updates, and performance targets. Provide Night Manager coverage when required, assuming full responsibility for overnight operations including guest service, night audit, report generation, and hotel security. Monitor team performance on the floor, offering real-time coaching, motivation, and recognition to uphold service excellence. Maintains strong coordination with Housekeeping, Reservations, Engineering, Security, and Food & Beverage teams to ensure guest needs are met. Serves as Manager on Duty when scheduled, ensuring smooth operations across all departments. Leads emergency response protocols during their shift and ensures team members are familiar with evacuation and safety procedures. Deliver effective onboarding and ongoing training to ensure team knowledge of hotel standards, sales targets, and operational procedures. Support recruitment, scheduling, and performance reviews, working with the Front Office Manager to drive engagement and results. Carry out all reasonable tasks as designated by senior or higher management. Reports To: Front Office Manager