Operations Resources

Job Title Level 3 Security Analyst - Incident Response & Vulnerability Management Department Service Delivery / Security Reporting To Security Lead / Service Delivery Manager Operates under the direction of the Incident Manager during security incidents Location UK (Hybrid) Office in Cardiff 1-2 days per week, regular client site travel. Working Pattern Monday to Friday with participation in the on-call Security and Major Incident rota as required Role Purpose The Level 3 Security Analyst is responsible for the technical investigation, containment, remediation, and resolution of IT security incidents and vulnerabilities across a complex, multi-site customer estate supported by "the MSP". The role acts as a senior technical authority for security incidents, working alongside Incident Management, Infrastructure, Network, and Application teams to ensure security issues are resolved end-to-end, correctly documented, and do not reoccur. Key Accountabilities - Security Incident Investigation & Response Act as the technical lead for the investigation of security incidents across supported platforms. Investigate malware, ransomware, account compromise, unauthorised access, suspicious activity, and security misconfiguration. Perform detailed root cause analysis across endpoint, identity, network, and application layers. Advise the Incident Manager on incident scope, impact, containment, eradication strategy, and recovery validation. Drive incidents through to full technical resolution, not temporary mitigation. Key Accountabilities - Vulnerability Management Investigate vulnerabilities identified via scanning platforms, endpoint and cloud tooling, supplier disclosures, and audit activity. Assess risk based on exploitability, exposure, and operational impact. Own remediation actions end-to-end, coordinating with Infrastructure, Network, and third-party suppliers. Validate remediation and ensure appropriate evidence is captured for assurance and audit. Platforms & Technology Scope End-user devices including Windows, macOS, tablets, and peripherals. Microsoft 365 including Entra ID, Exchange, SharePoint, Defender, and endpoint protection. Identity and Access Management including privileged and service accounts. On-premises and cloud-hosted servers. Network infrastructure including firewalls, switches, wireless, and WAN connectivity. Cloud-hosted and supplier-managed applications. Documentation, Audit & Continuous Improvement Produce clear, technically accurate documentation covering incidents, root cause analysis, and corrective actions. Support governance, customer assurance, and audit requirements. Contribute to post-incident reviews and lessons learned. Identify recurring issues and recommend long-term improvements. Ensure incidents and vulnerabilities are correctly logged and tracked within ITSM systems. Collaboration & Escalation Work closely with Incident Managers, Security specialists, and Level 3 Infrastructure and Network teams. Act as a senior escalation point for Level 1 and Level 2 teams. Engage third-party suppliers to progress investigation and remediation. Participate in out-of-hours response as required. Knowledge, Skills & Experience - Essential Proven experience in a Level 3 or Senior Security Analyst or Incident Response role. Hands-on experience investigating and resolving incidents across endpoints, identity platforms, networks, and cloud services. Strong understanding of malware and ransomware response, identity compromise, and vulnerability remediation. Experience working within formal Security Incident and Major Incident processes. Strong written documentation and stakeholder communication skills. Knowledge, Skills & Experience - Desirable Experience supporting multi-site or operationally sensitive environments. Familiarity with Defender, SIEM, EDR, and vulnerability management tools. Understanding of regulated or PCI-adjacent environments. Relevant security certifications or equivalent experience. Behavioural Competencies Takes ownership from detection through to resolution. Investigates thoroughly and challenges incomplete fixes. Calm, methodical, and decisive during live incidents. Understands operational and business impact. Professional and confident when engaging customers and suppliers. Decision Making & Authority Makes technical decisions relating to investigation, containment, and remediation of security incidents. Escalates risk and decision points appropriately to Incident Management and Service Delivery leadership. Key Interfaces Incident Management Security Operations Infrastructure and Network Services Third-party suppliers Customer stakeholders via structured incident communications

Electro-Mechanical Maintenance Engineer Up to £33000 basic + £5775 Shift Allowance and Co Vehicle Location: Birmingham -Based (Secure Production Environment) Hours: Rotating shifts (06:00-14:00 / 07:00-15:00, Mon-Fri) Type: Permanent Electro-Mechanical Engineer required to join a global leader in secure technology solutions. This is a hands-on maintenance role working within secure production environments, focused on planned maintenance, breakdown repair and fault finding on production machinery. Key Responsibilities Planned preventative maintenance (PPM) Reactive breakdown repair Electrical fault finding (including single-phase HV) Mechanical maintenance (motors, gears, bearings, encoders, clutches) Installation & commissioning support Root cause analysis Stock control & maintenance documentation Requirements Strong mechanical maintenance background (essential) Electrical fault-finding experience Ability to work independently Computer literate (Excel, Word, Windows) Electrical/Mechanical qualification (desirable) Control systems knowledge (advantageous) Ideal Candidate Analytical and proactive Comfortable working to tight production deadlines Customer-facing and confident working alone Committed to safe systems of work If you are an experienced Electro-Mechanical Maintenance Engineer looking for a secure, stable Monday-Friday shift role with autonomy and responsibility, this is the job for you.

Electro-Mechanical Maintenance Engineer Up to £33000 basic + £5775 Shift Allowance and Co Vehicle Location: Manchester -Based (Secure Production Environment) Hours: Rotating shifts (06:00-14:00 / 07:00-15:00, Mon-Fri) Type: Permanent Electro-Mechanical Engineer required to join a global leader in secure technology solutions. This is a hands-on maintenance role working within secure production environments, focused on planned maintenance, breakdown repair and fault finding on production machinery. Key Responsibilities Planned preventative maintenance (PPM) Reactive breakdown repair Electrical fault finding (including single-phase HV) Mechanical maintenance (motors, gears, bearings, encoders, clutches) Installation & commissioning support Root cause analysis Stock control & maintenance documentation Requirements Strong mechanical maintenance background (essential) Electrical fault-finding experience Ability to work independently Computer literate (Excel, Word, Windows) Electrical/Mechanical qualification (desirable) Control systems knowledge (advantageous) Ideal Candidate Analytical and proactive Comfortable working to tight production deadlines Customer-facing and confident working alone Committed to safe systems of work If you are an experienced Electro-Mechanical Maintenance Engineer looking for a secure, stable Monday-Friday shift role with autonomy and responsibility, this is the job for you.

Project Manager - CCTV and Access Control Security Systems projects Looking for an experienced Project Manager to run CCTV and Access Control Security Systems installations projects on construction sites. Applicants must be able to demonstrate previous experience running similar construction site projects that have included: conduit / containment, cabling and systems installations. This company undertake projects to install security systems into new build properties (mostly residential blocks of flats / mixed commercial residential buildings). This is an off the tools management position, you will be responsible for managing the installations team both employed and sub-contractors on site(s), and the client relationship, attending all meetings, resolving issues etc. You will manage either large single site projects or multiple concurrent smaller installations. The initial role will be to Project Manage a project in Camden and a project in Tottenham, so ideally applicants should live in the North of London area. Must be able to drive and be willing to travel, as projects are across the South East. Applicants require: either SSSTS or SMSTS hold a full UK drivers licence have worked as a Project / Site Manager previously have previously managed cabled systems installations (ideally security systems) projects be located in the South East of England Salary on offer is a basic of £45 - £50K depending on experience + company car or £5K car allowance. After probation you will be eligible for the bonus scheme, which can award around 10% of salary if your projects are delivered within the target profit margins.

Data Cabling Installations Engineer - Retail Projects To join the Scottish Team. Looking for an experience Data Comms Engineer to deliver a range of projects from small additional infrastructure projects, like an extra Wireless AP, to full data cabling infrastructure from the patch panel to data module installations for new store openings of supermarkets and retail stores. This Data Cabler role is to join the full-time permanent team. Where possible you will be attending client's sites in the local area, if there is no work locally, you must be willing to travel and, occasionally, stay away (all expenses paid). Basic salary up to £+ lots of overtime potential (around £4K extra), fully expensed company van provided (business use), pension, paid holiday, and private health. Any overtime Mon - Friday is at x1.25 and is paid door to door. Overnights work all hours are at x1.25, weekends are 1.5 all hours. 25 days holiday + 8 bank holidays. Fully expensed company van. To apply for this role, you must have: A full manual UK Driving Licence. Previous experience on Data Cabling Installations Projects (ideally in retail environments). Be flexible to travel UK wide and occasionally do overnight stays. Be flexible to work evenings and nights. Applicants with CSCS or ECS Cards, IPAF / PASMA Tickets and accreditations for Data Cabling Cat 5, Cat 6 and Cat 7 preferred, although training will be offered.

Data Cabling Installations Engineer - Retail Projects To join the Scottish Team. Looking for an experience Data Comms Engineer to deliver a range of projects from small additional infrastructure projects, like an extra Wireless AP, to full data cabling infrastructure from the patch panel to data module installations for new store openings of supermarkets and retail stores. This Data Cabler role is to join the full-time permanent team. Where possible you will be attending client's sites in the local area, if there is no work locally, you must be willing to travel and, occasionally, stay away (all expenses paid). Basic salary up to £+ lots of overtime potential (around £4K extra), fully expensed company van provided (business use), pension, paid holiday, and private health. Any overtime Mon - Friday is at x1.25 and is paid door to door. Overnights work all hours are at x1.25, weekends are 1.5 all hours. 25 days holiday + 8 bank holidays. Fully expensed company van. To apply for this role, you must have: A full manual UK Driving Licence. Previous experience on Data Cabling Installations Projects (ideally in retail environments). Be flexible to travel UK wide and occasionally do overnight stays. Be flexible to work evenings and nights. Applicants with CSCS or ECS Cards, IPAF / PASMA Tickets and accreditations for Data Cabling Cat 5, Cat 6 and Cat 7 preferred, although training will be offered.

Installations Supervisor - Data Cabling Projects in retail stores Looking for an experienced Data Cabler to manage a team of 8-10 Engineers installing mostly data cabling and EPOS equipment into retail stores. This role is to be an "on the tools" supervisor, advising and supporting the team who are working on multiple sites across the South of England. Applicants for this role must be comfortable travelling, have previously supervised installations projects and be cable of providing advice and support across: cabling, containment, patch panel, comms cab and socket installations, termination, and testing. Useful tickets include ECS / CSCS, SSSTS, IPAF etc. Salary £35- 40K basic + vehicle, 25 days holiday+ the 8 Bank holidays, and working away / overnight allowance and premiums.

Data Cabling Installations Engineer - Retail Projects To join the South East team. Looking for an experience Data Comms Engineer to deliver a range of projects from small additional infrastructure projects, like an extra Wireless AP, to full data cabling infrastructure from the patch panel to data module installations for new store openings of supermarkets and retail stores. We are ideally looking for an Engineer based in the North Kent / SE London / Surrey area. This Data Cabler role is to join the full-time permanent team. Where possible you will be attending client's sites in the local area, if there is no work locally, you must be willing to travel and, occasionally, stay away (all expenses paid). Basic salary for 37.5 hours is £27788 to 32175 + lots of overtime potential (around £5K extra), fully expensed company van provided (business use), pension, paid holiday. Any overtime Mon - Friday is at x1.25 and is paid door to door. Overnights work all hours are at x1.25, weekends are 1.5 all hours. 25 days holiday + 8 bank holidays. Fully expensed company van. To apply for this role, you must have: A full manual UK Driving Licence. Previous experience on Data Cabling Installations Projects (ideally in retail environments). Be flexible to travel UK wide and occasionally do overnight stays. Be flexible to work evenings and nights. Applicants with CSCS or ECS Cards, IPAF / PASMA Tickets and accreditations for Data Cabling Cat 5, Cat 6 and Cat 7 preferred, although training will be offered.

Electro-Mechanical Maintenance Engineer Up to £34000 basic + £3000 Shift Allowance and Co Vehicle Location: Northern Ireland -Based (Secure Production Environment) Hours: Rotating shifts (06:00-14:00 / 07:00-15:00, Mon-Fri) Type: Permanent Electro-Mechanical Engineer required to join a global leader in secure technology solutions. This is a hands-on maintenance role working within secure production environments, focused on planned maintenance, breakdown repair and fault finding on production machinery. Key Responsibilities Planned preventative maintenance (PPM) Reactive breakdown repair Electrical fault finding (including single-phase HV) Mechanical maintenance (motors, gears, bearings, encoders, clutches) Installation & commissioning support Root cause analysis Stock control & maintenance documentation Requirements Strong mechanical maintenance background (essential) Electrical fault-finding experience Ability to work independently Computer literate (Excel, Word, Windows) Electrical/Mechanical qualification (desirable) Control systems knowledge (advantageous) Ideal Candidate Analytical and proactive Comfortable working to tight production deadlines Customer-facing and confident working alone Committed to safe systems of work If you are an experienced Electro-Mechanical Maintenance Engineer looking for a secure, stable Monday-Friday shift role with autonomy and responsibility, this is the job for you.

TV Aerial and Satellite Engineer - Commercial environments Looking for an experience ex-Sky Satellite Dish or UHF TV Aerial Installer / Engineer living in the Somerset / North Devon area: Taunton, Bridgwater, Exeter etc. This role is to support a number of TV Reception systems contracts, for commercial clients including: Sky Systems in Pubs, Gyms; TV reception systems (both UHF and Satellite) in Hotels and SIS TV reception equipment in betting shop and similar environments (casinos, race courses etc). They also look after AV equipment and Wi-Fi networks. Training on the commercial RF distribution and IPTV systems can be given, applicants who have worked on networked systems or have knowledge of RF, Wi-Fi networks, Data cabling etc preferred. Must have a full driver's licence, be confident driving a van and physically capable of using ladders, power tools etc. Salary on offer is £ basic + £2500 on call, plenty of overtime (average £3000+ per annum) and company van. This is a full-time permanent PAYE position with paid holidays, pension etc. and uniform, tools and expenses like fuel, parking, tools are all paid.

TV Aerial and Satellite Engineer - Commercial environments Looking for an experience ex-Sky Satellite Dish or UHF TV Aerial Installer / Engineer living to the South of London, Croydon / Redhill etc. This role is to support a number of TV Reception systems contracts, for commercial clients including: Sky Systems in Pubs, Gyms; TV reception systems (both UHF and Satellite) in Hotels and SIS TV reception equipment in betting shop and similar environments (casinos, race courses etc). They also look after AV equipment and Wi-Fi networks. Training on the commercial RF distribution and IPTV systems can be given, applicants who have worked on networked systems or have knowledge of RF, Wi-Fi networks, Data cabling etc preferred. Must have a full driver's licence, be confident driving a van and physically capable of using ladders, power tools etc. Salary on offer is £ basic + £2500 on call, plenty of overtime (average £3000+ per annum) and company van. This is a full-time permanent PAYE position with paid holidays, pension etc. and uniform, tools and expenses like fuel, parking, tools are all paid.

Installations Supervisor - Data Cabling Projects in retail stores Looking for an experienced Data Cabler to manage a team of 8-10 Engineers installing mostly data cabling and into commercial environments and retail stores. The cabling infrastructure supports various systems including: Wi-Fi, IT Services, EPOS, CCTV, Access Control and AV equipment. This role is to be an "on the tools" supervisor, advising and supporting the team who are working on multiple sites across England. Supervision of employed Engineers and subcontractors, act as first line of escalation for Engineers and customers. Health and Safety Project Delivery Commercial - manage costs and deliver within agreed timescales Compliance all works comply with standards and installation guidelines Team Leadership - mentor, train and behaviour Customers Relationships This role is mostly to cover projects in the Midlands (Birmingham) to North West (Manchester) to Yorkshire to East Midlands (Peterborough) area, so looking for applicants who live anywhere in this area. Applicants for this role must be comfortable travelling, have previously supervised installations projects and be cable of providing advice and support across: cabling, containment, patch panel, comms cab and socket installations, termination, and testing. Useful tickets include ECS / CSCS, SSSTS, IPAF etc. Salary £35- 40K basic + vehicle, 25 days holiday+ the 8 Bank holidays, and working away / overnight allowance and premiums.

Installations Supervisor - Data Cabling Projects in retail stores Looking for an experienced Data Cabler to manage a team of 8-10 Engineers installing mostly data cabling and into commercial environments and retail stores. The cabling infrastructure supports various systems including: Wi-Fi, IT Services, EPOS, CCTV, Access Control and AV equipment. This role is to be an "on the tools" supervisor, advising and supporting the team who are working on multiple sites across England. Supervision of employed Engineers and subcontractors, act as first line of escalation for Engineers and customers. Health and Safety Project Delivery Commercial - manage costs and deliver within agreed timescales Compliance all works comply with standards and installation guidelines Team Leadership - mentor, train and behaviour Customers Relationships This role is mostly to cover projects in the Midlands (Birmingham) to North West (Manchester) to Yorkshire to East Midlands (Peterborough) area, so looking for applicants who live anywhere in this area. Applicants for this role must be comfortable travelling, have previously supervised installations projects and be cable of providing advice and support across: cabling, containment, patch panel, comms cab and socket installations, termination, and testing. Useful tickets include ECS / CSCS, SSSTS, IPAF etc. Salary £35- 40K basic + vehicle, 25 days holiday+ the 8 Bank holidays, and working away / overnight allowance and premiums.

Installations Supervisor - Data Cabling Projects in retail stores Looking for an experienced Data Cabler to manage a team of 8-10 Engineers installing mostly data cabling and into commercial environments and retail stores. The cabling infrastructure supports various systems including: Wi-Fi, IT Services, EPOS, CCTV, Access Control and AV equipment. This role is to be an "on the tools" supervisor, advising and supporting the team who are working on multiple sites across England. Supervision of employed Engineers and subcontractors, act as first line of escalation for Engineers and customers. Health and Safety Project Delivery Commercial - manage costs and deliver within agreed timescales Compliance all works comply with standards and installation guidelines Team Leadership - mentor, train and behaviour Customers Relationships This role is mostly to cover projects in the Midlands (Birmingham) to North West (Manchester) to Yorkshire to East Midlands (Peterborough) area, so looking for applicants who live anywhere in this area. Applicants for this role must be comfortable travelling, have previously supervised installations projects and be cable of providing advice and support across: cabling, containment, patch panel, comms cab and socket installations, termination, and testing. Useful tickets include ECS / CSCS, SSSTS, IPAF etc. Salary £35- 40K basic + vehicle, 25 days holiday+ the 8 Bank holidays, and working away / overnight allowance and premiums.

Installations Supervisor - Data Cabling Projects in retail stores Looking for an experienced Data Cabler to manage a team of 8-10 Engineers installing mostly data cabling into commercial environments and retail stores. The cabling infrastructure supports various systems including: Wi-Fi, IT Services, EPOS, CCTV, Access Control and AV equipment. This role is to be an "on the tools" supervisor, advising and supporting the team who are working on multiple sites across England. Supervision of employed Engineers and subcontractors, act as first line of escalation for Engineers and customers. Health and Safety Project Delivery Commercial - manage costs and deliver within agreed timescales Compliance all works comply with standards and installation guidelines Team Leadership - mentor, train and behaviour Customers Relationships This role is mostly to cover projects in the Midlands (Birmingham) to North West (Manchester) to Yorkshire to East Midlands (Peterborough) area, so looking for applicants who live anywhere in this area. Applicants for this role must be comfortable travelling, have previously supervised installations projects and be capable of providing advice and support across: cabling, containment, patch panel, comms cab and socket installations, termination, and testing. Useful tickets include ECS / CSCS, SSSTS, IPAF etc. Salary £35- 40K basic + vehicle, 25 days holiday+ the 8 Bank holidays, and working away / overnight allowance and premiums.

Fire Alarm Service Engineer Salary £35 - £40000 Basic (DoE) Van, £1300 on call and 10%+ extra in overtime. Looking for a Fire Alarm Field Engineer to undertake Service Calls, PPM's and Reactive Maintenance calls on a variety of Fire Alarm systems in mostly blocks of flats across the London Borough of Ealing. Standard hours are Mon - Fri 08:30 - 16:30. There is an on-call commitment 1 week in 4 that earns £1300 in on call overtime paid if called out at x1.5. Candidates must have at least 1 years experience in servicing Fire Alarm systems. Full Time Permanent PAYE job with: Pension, paid holiday, Company van (business use), tools, uniform, PPE provided, and all expenses: fuel, parking, CC etc are paid. As this role is focused on supporting systems installed in buildings around the Ealing area; applicants should be located in Ealing or neighbouring boroughs.

Project Co-Ordinator £28,000-£30,000 Looking for a candidate who has previous experience working within a project management team to produce schedules, resource recruitment, training documentation and RAMs to meet all customer requirements. Assist and produce tracking documentation / asset tracking and use appropriate resource and systems to improve internal efficiencies within the internal systems and teams. You would be responsible for ensuring project documentation and customer requirements are met against agreed SLA / set project dates. This company specialise in installations of network infrastructure and equipment into client sites with UK wide projects. Any experience scheduling and co-ordinating filed based engineering teams highly desirable. Candidates must be able to pass background checks and live within a reasonable commute of the office in Milton Keynes.

Data Cabling Installations Engineer - Retail Projects Looking for an experienced Field Engineer to join a growing UK wide team who undertake new openings projects, moves and changes work for IT and EPOS systems within mostly retail environments across the UK. This role is to mostly cover projects around the Central England area, ideally we are looking for an Engineer in the NN postcode area. Applicants for this role must be flexible, as if there is no work locally, you will travel to support other areas. This may include occasional overnight stays. Standard hours are 40 hours per week, with all are hours paid including travel time, so there is plenty of overtime potential. Premium rates of x1.5 for all additional hours. Work is scheduled mostly Mon - Friday, with occasional weekends. To apply for this role you must have: Previous experience assisting on similar installations projects, Cat 5 / 6 data cabling, terminating and testing. Be physically confident using ladders, drills and hand tools. Full UK drivers licence (with max 6 points). No issues passing a basic DBS check. Live in within about 45 mins drive Northampton. Useful experience would include: Previous EPOS systems Retail environment projects experience Any site safety cards e.g. ECS, CSCS, IPAF etc. Salary: Basic £31000 for 40 hours Mon - Fri, 8 hours a day. Expensed co. van (with personal use) all tools, uniform, PPE, expenses credit card & fuel card, phone and laptop all provided. This is an excellent opportunity to join a growing company.

EPOS Field Service / Data Cabling Installations Engineer Looking for an experienced Field Engineer to join a growing UK wide team who undertake new openings projects and service maintenance work for IT and EPOS systems within mostly restaurants and hospitality environments across the UK. This role is to cover projects and service calls across the North of London, Essex, Herts, Bucks area primarily. Applicants for this role must be flexible as if there is no work locally, you will travel to support other areas. This may include occasional overnight stays. Standard hours are 40 hours per week, with all are hours paid including travel time, so there is plenty of overtime potential. Premium rates of x1.5 apply to any hours after 19:00. Work is scheduled Mon - Friday, there is work available at the weekend, currently this is voluntary. To apply for this role you must have: Previous experience assisting on similar installations projects, Cat 5 / 6 data cabling, terminating and testing. Be physically confident using ladders, drills and hand tools. Be confident setting up computers on networks. Full UK drivers licence (with max 6 points) Live in the northern home counties or north of London area Useful experience would include: Previous EPOS systems experience Any site safety cards e.g. ECS, CSCS, IPAF etc. Salary: Basic £31000 for 40 hours Mon - Fri, 8 hours a day. Expensed business use co. van with all tools, uniform, PPE, expenses credit card & fuel card, phone and laptop all provided. This is an excellent opportunity to join a growing company.

EPOS Field Service / Data Cabling Installations Engineer Looking for an experienced Field Engineer to join a growing UK wide team who undertake new openings projects and service maintenance work for IT and EPOS systems within mostly restaurants and hospitality environments across the UK. This role is to cover projects and service calls across Scotland primarily. Applicants for this role must be flexible as if there is no work locally, you will travel to support other areas. This may include occasional overnight stays. Standard hours are 40 hours per week, with all are hours paid including travel time, so there is plenty of overtime potential. Premium rates of x1.5 apply to any hours after 19:00. Work is scheduled Mon - Friday, there is work available at the weekend, currently this is voluntary. To apply for this role you must have: Previous experience assisting on similar installations projects, Cat 5 / 6 data cabling, terminating and testing. Be physically confident using ladders, drills and hand tools. Be confident setting up computers on networks. Full UK drivers licence (with max 6 points) Live in the Central Belt of Scotland area Useful experience would include: Previous EPOS systems experience Any site safety cards e.g. ECS, CSCS, IPAF etc. Salary: Basic £31000 for 40 hours Mon - Fri, 8 hours a day. Expensed business use co. van with all tools, uniform, PPE, expenses credit card & fuel card, phone and laptop all provided. This is an excellent opportunity to join a growing company.