Apache Associates

Technical Lead London (hybrid) £60,000 - £70,000 We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training. Responsibilities: Provide technical leadership, senior escalation support and mentor team members Meet SLA targets, identify any patterns, issues and support the team to maintain service levels Conduct regular client visits and build strong client relationships Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP. Due to the number of applications, we will only respond to candidates who match the required skills and experience.

3rd Line Engineer Birmingham (Hybrid - 3 / 4 days remote) £40,000 - £50,000 Do you have experience as a 3rd Line Engineer? Are you passionate about technology and providing excellent customer service? If so, we need you to apply! Our client is a forward-thinking, dynamic MSP and provides support to a global client base. Due to continued growth, our client requires an experienced 3rd Line Engineer. You will be responsible for acting as an escalation point for complex technical issues, providing advanced troubleshooting, system support and infrastructure management. Responsibilities: Provide 3rd line support across a wide range of technologies, including Window Server, Microsoft 365, Active Directory and more Troubleshoot and resolve escalated incidents and problems Support infrastructure projects, upgrades and migrations Monitor, maintain and improve system performance, security and reliability Collaborate with 1st and 2nd line teams to provide guidance and mentorship Document technical processes, solutions and best practices Maintain regular communication with customers Skills: Proven experience in 3rd Line Engineer role Previous experience within an MSP environment would be ideal Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure, IP Networking Strong problem-solving skills and ability to independently Excellent communication skills If you are a driven and technologically skilled 3rd Line Engineer looking for your next challenge in a hybrid role, please apply today! Due to the number of applications, we can only respond to candidates with the matching skills and experience required.