Rayburn Tours Ltd

Operations / Transport Administrator (2 Positions) Salary : £25,000 - £27,500 dependent upon experience Hours : Full Time, Permanent (37.5 hours per week) or Part Time minimum of 25 hours per week) Location : Option for hybrid-working with a minimum of 3 days per week at our Head Office in Derby, DE24 8HR About Us We are a vibrant, forward thinking organisation dedicated to providing unforgettable international tour experiences for school groups. We aim to open the world to young people creating opportunities, and broadening horizons. As our business continues to grow, we are looking for passionate individuals who share our commitment to exceptional service, meticulous planning, and inspiring travel experiences. The Role We re looking to recruit two experienced Administrators to join our growing team! One role within our Operations Department and one within our Transport Department. Both positions are based at our Head Office in Derby and play a key part in supporting the successful delivery of our tours. As an Operations / Transport Administrators, you will provide valuable support to our Tour Co-ordinators, assisting in the organisation of educational, concert, activity, ski and sports tours. You will be involved throughout the post-booking process and act as a key point of contact for clients. As our Operations / Transport Administrators, you will also support our Transport Manager with the booking and coordination of coach and ferry travel for our tours, ensuring all transport arrangements are accurate, compliant and cost-effective. Key Responsibilities Operational Support; • Assisting the operations team with accommodation and flight requests and bookings. • Processing client invoices and payments accurately and efficiently. • Supporting post-booking procedures, including requesting passenger lists, managing rooming allocations and setting up final documentation on our online platform. • Liaising with clients via telephone and email, providing a professional and helpful service. • Accurately updating and maintaining our customer database. • Carrying out general administrative duties, including answering incoming calls and handling outgoing mail. Transport Administrator • Assisting the Transport Manager with the booking of coaches and ferry travel for tours. • Negotiating rates and contracting coach and ferry bookings with suppliers. • Creating provisional travel itineraries outlining key movements on travel days for coach tours. • Processing supplier invoices for payment in line with agreed terms. • Maintaining the supplier database, ensuring accurate records are kept for fleet details and Health & Safety compliance. About You You will be a highly organised and reliable individual with a strong administrative background and a keen eye for detail. You will be comfortable managing multiple tasks at once, working to deadlines and communicating confidently with colleagues, clients and suppliers. A proactive approach, willingness to support the wider team and a positive, can-do attitude are essential for both roles. You will be confident using IT systems and databases, take pride in working accurately and enjoy being part of a busy, collaborative office environment. Key skills and experience • Previous experience in an administrative role, ideally within a fast-paced office environment. • Strong organisational skills with the ability to prioritise workload effectively. • Excellent written and verbal communication skills. • High level of accuracy and attention to detail. • Confident IT skills, including experience using databases and Microsoft Office applications. • Ability to work both independently and as part of a team. • Experience within the travel, transport or tour operations industry. • Experience processing invoices and working with financial data. • Familiarity with Health & Safety or supplier compliance records. Benefits • A basic salary of £25,000 - £27,500 (dependent upon experience) • Performance related bonus • 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays • Contributory pension scheme • Healthcare cashback plan • Cycle to Work scheme • Flexible hybrid working programme, supporting a healthy work-life balance

Concert Tours Account Manager Location : Derby Head Office (hybrid, minimum 3 days in-office) Salary : £24,000 £28,000 DOE On-Target Earnings: £2,000 £20,000 commission + £500 £1,500 team bonus Hours : Full-time, 37.5 hours per week Benefits include: Basic salary of £24,000 £28,000 DOE. Commission scheme based on individual sales (OTE £2,000 £20,000). Team performance bonus (£500 £1,500). 24 days annual leave + bank holidays (rising to 27 days with service). Contributory pension scheme. Cycle to Work scheme. Flexible hybrid working programme. About the Role Are you looking for a consultative sales role where you can combine your love of travel and music with your career Join our passionate Derby-based team as a Concert Tours Account Manager and help create unforgettable performance opportunities for young people across the UK and internationally. As the first point of contact for teachers and group leaders, you ll listen to their performance goals, repertoire style, and budget, before recommending the perfect concert tour destinations and venues. You ll liaise with suppliers, compile attractive quotations, and guide clients throughout their journey from initial enquiry through to tour delivery. You ll also have opportunities to travel and accompany groups on tour, giving you first-hand insight into the experiences we create. While most client and supplier contact is phone or digital, some visits and presentations take place in the UK and overseas, occasionally outside normal office hours. This is a role for someone who thrives on building relationships, providing expert advice, and sharing in the excitement of live performance travel. Key Responsibilities Handle client enquiries confidently by phone and in person. Recommend suitable destinations, venues, and tour options to meet client needs and budgets. Prepare competitive quotations and maintain strong client communication throughout. Liaise with airlines, accommodation providers, venues, and suppliers. Deliver presentations and information evenings for groups and leaders. Be part of the on-call rota (3 5 times per year) to support groups while on tour, with training and management support provided. About You We re looking for a confident communicator and natural problem solver who enjoys providing solutions and thrives in a busy, client-focused environment. You will be: Experienced in a consultative sales role. Highly organised, with excellent time management and attention to detail. Commercially aware with strong administration skills. Positive, proactive, and enthusiastic, with the ability to manage multiple projects. Desirable: Knowledge of the travel industry, a musical background, and/or a UK driving licence. Why Join Us? This is a fantastic opportunity to work in a supportive, ambitious business that combines music and travel in a unique way. We ll invest in your development and give you the tools and confidence to succeed while being part of our exciting growth journey. How to Apply If you re ready to combine your passion for music and travel with a rewarding career in sales, we d love to hear from you - Apply today! No agencies please.