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Teleperformance
Customer Service Representative - Lloyds Banking Group (Fraud) - Glasgow
Teleperformance Airdrie, Lanarkshire
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: 19th January 2026 Salary:£26,000 per annum (extra £1p/h for any hours worked between 9pm - 11pm) Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 17:30pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 1 year customer service experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Dec 08, 2025
Full time
CUSTOMER SERVICE SPECIALIST - OFFICE BASED IN GLASGOW Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service. We have a fantastic opportunity for inbound customer service specialist for our Fraud Team on the Lloyds Banking Division campaign. Here is all you need to know Start Date: 19th January 2026 Salary:£26,000 per annum (extra £1p/h for any hours worked between 9pm - 11pm) Job Type: Full Time - Permanent Working Hours: 40 hours per week (including training) Operational hours after training - We require full flexibility between 10.00 - 23.00 Monday - Sunday Training: 2 weeks based in Glasgow, City Park. Training hours 09:00am - 17:30pm Monday - Friday Joining the team: First 3-months working on-site in Glasgow , then opportunity to choose on-site or at-home working whichever suits you best dependent on performance. Please note that this is following successful completion of all probation requirements. Please note that successful applicants for this role will be invited to interview and you must be able to evidence minimum 1 year customer service experience at interview Who we are looking for A professional, polite and courteous telephone manner Ability to deliver excellent service with outgoing nature Excellent verbal communication skills, with fluency in English essential A good listener who can convey empathy, patience and understanding Confident and proactive to deal with difficult situations and conversations Confident in having customer conversations High levels of accuracy and attention to detail Confident in working independently Confident in making complex decisions Self-motivated and able to affectively problem solve Interpersonal skills Be driven to work towards achievable targets Excellent numeracy skills Experience in working with vulnerable customers Ability to educate our customers on how to protect themselves against Fraud Previous banking/ financial services experience is highly desired Previous call centre/ customer service experience is essential What will my role involve ? Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact Raising scam and fraud cases for online and telephony banking across the Lloyds Banking Group portfolio Objection handling whilst ensuring the customer that we are here to help them and keep their account secure Investigation of pending payments with the aim to approve where there are no concerns of fraudulent activity, or scams Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: bank transfers, direct debits, and digital banking support Helping customers that may be going through financial difficulty and debit card support Promoting channels such as Internet Banking and ensuring that all customers are aware and have access to the Bank's complete range of services Problem solving - taking ownership of each and every query and ensuring these are resolved, making a real positive difference for our customers Ensure that all customers are supported in accordance with all regulatory requirements which aim to protect our customers Ensure all customer complaints are recorded in line with policy and where possible resolved at first touch, delivering an efficient outcome for the customer Ability to react fast when the day gets busy and handle a wide variety of different customers - excellent time management Work with vulnerable customers, and helping to resolve complex cases Confident in following banking processes and being able to clearly explain these to our customer Values we look for you to have Process Excellence- Doing things well means something to you and you will always strive to improve on your work. Collaboration- You enjoy working with others and you like working as a team player. Communication- You can speak and write clearly and in a confident manner. Emotional Intelligence- You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness- You are able to be open to different ways of thinking and new ideas. Critical Thinking- You are able to think logically when making decisions. Solution Orientation- Having a forward thinking mindset focused on resolving challenges. Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. Here are our key benefits Perks at Work - Savings Discounts / Free Online Classes - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice Critical Illness - up to £10,000 Cycle to Work Scheme Eyecare support voucher Holiday Purchase Scheme Length of Service Awards Workplace Pension Monthly Inspire Awards - For the best of the best Refer-A-Friend earns up to £1,200 for you Monthly Wellbeing Webinars Dedicated Employee Experience Progress - Here to support TP journey 28 day annual leave (inclusive of bank holidays), increasing with length of service Discounted Bus Travel in Glasgow (First Bus) Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority. Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application. If you're interested in joining us, APPLY TODAY to create your application and our recruitment team will be in touch with you within 48 hours, but please feel free to get in touch if you want to chat with our team sooner.
Real
Systems Developer- timetabling systems implementation
Real City, London
Lead on timetabling systems and functionality within a digital technologies team. Initially, you'll support the implementation of a new timetabling system as part of a project team. After implementation, you'll act as the technical lead for timetabling, providing expert advice, driving improvements, and delivering high-quality technical support. Key Requirements: Experience in timetabling, either from an operational background with strong tech skills or from working with timetabling technologies in a Higher Education IT setting. Ability to understand and manage complex applications and environments. Interest in contributing to wider team activities within corporate applications. About the Team: The digital technologies function focuses on delivering innovative solutions to enhance teaching, learning, research, and student services. It partners globally to create outstanding digital experiences for staff and students. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit (url removed) Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Dec 08, 2025
Contractor
Lead on timetabling systems and functionality within a digital technologies team. Initially, you'll support the implementation of a new timetabling system as part of a project team. After implementation, you'll act as the technical lead for timetabling, providing expert advice, driving improvements, and delivering high-quality technical support. Key Requirements: Experience in timetabling, either from an operational background with strong tech skills or from working with timetabling technologies in a Higher Education IT setting. Ability to understand and manage complex applications and environments. Interest in contributing to wider team activities within corporate applications. About the Team: The digital technologies function focuses on delivering innovative solutions to enhance teaching, learning, research, and student services. It partners globally to create outstanding digital experiences for staff and students. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set-up you have chosen and your placement. To find out more about Real, please visit (url removed) Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC(phone number removed) England and Wales
Oakleaf Partnership
Regional HRBP
Oakleaf Partnership Cambridge, Cambridgeshire
I am partnering with an amazing Car Dealership who are seeking a Regional HRBP to join their team. This is an ideal role for someone from a reatil background that enjoys working in a fast environment. Salary - Competitive Hybrid - WFH 3-4 days a week - 1/2 days visiting dealerships - nationwide Key Benefits: - Strategic Influence: Play a crucial role in shaping the design of people goals and leading click apply for full job details
Dec 08, 2025
Full time
I am partnering with an amazing Car Dealership who are seeking a Regional HRBP to join their team. This is an ideal role for someone from a reatil background that enjoys working in a fast environment. Salary - Competitive Hybrid - WFH 3-4 days a week - 1/2 days visiting dealerships - nationwide Key Benefits: - Strategic Influence: Play a crucial role in shaping the design of people goals and leading click apply for full job details
HGV Mechanic
Vans For Band Ltd Kidlington, Oxfordshire
Full time experienced HGV Mechanic required for maintenance of our coach and light commercial van fleet About Vans For Bands Vans for Bands (VFB) is a leading supplier of sleeper coaches and splitter vans to customers from across the music, comedy, events, theatre and TV production and sports industries. It is of vital importance that our fleet is maintained to the very highest standards as set by the company and the DVSA. We are a forward thinking employer who invests in our team through ongoing training and attention to maintaining a healthy work/ life balance. We have found that experienced HGV mechanics are an excellent fit for our team. Job Overview You will be joining our team of 5 full time mechanics maintaining and repairing our sleeper coach and splitter van fleet in our purpose built workshops, located at our Begbroke site (OX5 1RG). Duties will include Carrying out vehicle servicing in accordance with company policy Carrying out Periodic Maintenance Inspections and repair to both company and DVSA standards Preparing and presenting for MOTs Diagnosing vehicle faults and specifying the correct method of repair and warranty claims are in line with terms Ensuring correct paperwork is completed and accurate records maintained in a timely manner Adhering to good housekeeping practices including general tidiness in the workshop and return of all tools and equipment to their designated place Attending on-road vehicle breakdowns Carrying out vehicle road testing where necessary to determine specific vehicle defects or following remedial repair Complying with Health and Safety policy and guidance documents Adopting methods of safe working Experience and qualities Level 3 NVQ in HGV or PSV maintenance, repair and diagnostics or equivalent Minimum 5 years industry experience of both mechanical and electrical systems PSV licence would also be a bonus (not essential) Welding experience would also be desirable. Have proven knowledge of the Health and Safety at Work Act Ability to work effectively unsupervised, use own initiative and remain focused and consistent and a 'can do' attitude Remuneration and hours Full time position / 40 - 45 paid hours per week excluding breaks Overtime will be available when required during busy periods Very competitive rate of pay, in line with applicant's experience Further on-going training opportunities Job Type: Full-time Benefits: Company pension Schedule: Monday to Friday Work Location: In person Job Type: Full-time Benefits: Company pension Work Location: In person Reference ID: MechMay25
Dec 08, 2025
Full time
Full time experienced HGV Mechanic required for maintenance of our coach and light commercial van fleet About Vans For Bands Vans for Bands (VFB) is a leading supplier of sleeper coaches and splitter vans to customers from across the music, comedy, events, theatre and TV production and sports industries. It is of vital importance that our fleet is maintained to the very highest standards as set by the company and the DVSA. We are a forward thinking employer who invests in our team through ongoing training and attention to maintaining a healthy work/ life balance. We have found that experienced HGV mechanics are an excellent fit for our team. Job Overview You will be joining our team of 5 full time mechanics maintaining and repairing our sleeper coach and splitter van fleet in our purpose built workshops, located at our Begbroke site (OX5 1RG). Duties will include Carrying out vehicle servicing in accordance with company policy Carrying out Periodic Maintenance Inspections and repair to both company and DVSA standards Preparing and presenting for MOTs Diagnosing vehicle faults and specifying the correct method of repair and warranty claims are in line with terms Ensuring correct paperwork is completed and accurate records maintained in a timely manner Adhering to good housekeeping practices including general tidiness in the workshop and return of all tools and equipment to their designated place Attending on-road vehicle breakdowns Carrying out vehicle road testing where necessary to determine specific vehicle defects or following remedial repair Complying with Health and Safety policy and guidance documents Adopting methods of safe working Experience and qualities Level 3 NVQ in HGV or PSV maintenance, repair and diagnostics or equivalent Minimum 5 years industry experience of both mechanical and electrical systems PSV licence would also be a bonus (not essential) Welding experience would also be desirable. Have proven knowledge of the Health and Safety at Work Act Ability to work effectively unsupervised, use own initiative and remain focused and consistent and a 'can do' attitude Remuneration and hours Full time position / 40 - 45 paid hours per week excluding breaks Overtime will be available when required during busy periods Very competitive rate of pay, in line with applicant's experience Further on-going training opportunities Job Type: Full-time Benefits: Company pension Schedule: Monday to Friday Work Location: In person Job Type: Full-time Benefits: Company pension Work Location: In person Reference ID: MechMay25
Teleperformance
Customer Expert - Public Sector
Teleperformance Kilmarnock, Ayrshire
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Dec 08, 2025
Full time
We are an equal opportunities employer and we welcome applications from all suitably qualified persons Are you interested in joining our team as a Customer Expert? If you are looking for a place to start or build your career in Customer Services or develop your skills and experience in an exciting environment that encourages YOU to bring out your best then THIS is the place for you! Job Overview Start Date: 8 December 2025 Salary: £12.21 per hour (£25,396.80 per annum) Hours: 40 hours per week Site: Glasgow City Park, Alexandra Parade, Glasgow, G31 3AU - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME Shifts: 08:00-20:00 Mon-Fri. 0900-17.30 - Sat-Sun - some weekend working is a requirement. Training Duration: 8.5 days Contract: Permanent Required ID: For successful applicants, we will require documentation for Right to Work, Photo ID, Proof of Address and Proof of Permanent National Insurance Number. For a list of acceptable right to work documents can be found here Successful candidates will also be required to undertake a Baseline Personnel Security Standard (BPSS) check. This will involve an ID Check, Criminal Records Check and 3 Year Employment Evidence. PLEASE NOTE THAT NO HOLIDAYS OR TIME OFF CAN BE APPROVED WITHIN THE FIRST 8 WEEKS OF YOUR START DATE Who are we? We are the voice of our clients. We are a global outsourcing Contact Centre with a number of UK sites, all with a reputation for hard work, outstanding results, and for simply being "a great place to work". What do we do? We provide fantastic service and great careers. We interact with customers on behalf of our clients, helping to solve their queries. Basically, looking after them in the way they deserve, the only way! We develop our teams and provide some fantastic opportunities for progression. What role is available? Teleperformance is currently hiring on a permanent full-time contract to work for a reputed public sector client. You will handle inbound customer service calls regarding general queries, advice and progress checks on applications, appointment booking and payment calls. The role is very process driven and in line with various policies and procedures that we are governed by. This involves a great deal of data capture therefore attention to details is essential. The Role Working as part of a team you will work in a busy fast paced environment, be proactive and have a resolution driven approach. Our callers want to talk to people with personality. People who'll listen, ask the right questions and offer the solutions that leave them smiling. That's why we'll encourage you to be yourself in our fast-moving, fast-growing business. We have a wide range of customer service advisor roles available. We need great people with customer service experience and good computer skills to fill them. Bring your experience and enthusiasm and you'll have the chance to support some of the world's leading brands. Comprehensive training, opportunities to progress, recognition schemes and discounts on top retail brands are just a few of the benefits on offer. For contact centre roles with the human touch, apply today and find out about the things that make Teleperformance a great place to work. Please note, as part of your ongoing employment we will need to conduct a right to work verification call. Values we look for you to have: Process Excellence - Doing things well means something to you and you will always strive to improve on your work. Collaboration - You enjoy working with others and you like working as a team player. Communication - You can speak and write clearly and in a confident manner. Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others. Open-Mindedness - You are able to be open to different ways of thinking and new ideas. Critical Thinking - You are able to think logically when making decisions. Solution Orientation - Having a forward thinking mindset focused on resolving challenges. Entrepreneurship - Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset. What does an average day look like? Now there's a question! A typical day will see you working in a lively & vibrant contact centre environment. You will start your day signing into your systems to make sure you are ready to take your first call of the day. You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be frustrated and may want to challenge the process. Some days will be quiet with rest periods between calls, and other days could be busy with everyone wanting your help at once. What do we need from you? People skills and confidence in your PC skills! A good attitude and the ability to interact with lots of different people. The ability to handle challenging calls with resilience and determination. Basic computer skills such as navigating between systems and switching between different applications. Flexibility, great attendance and good time keeping to make sure your available for our customers. What will we give you? Well there's plenty, where do we start? Paid training and additional support in a dedicated area that we call "Nesting". This is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don't worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help. The chance to showcase your skills and fast track your career through our internal progression path. Skills needed to be a Customer Expert We are looking for the following skills and attributes: Strong verbal and written skills with the ability to show attention to detail Ability to establish collaborative customer relationships in a fast-paced environment. A good attitude and the ability to interact with lots of different people. Professional and friendly telephone manner Customer Service experience Experience of working in a target driven environment to a high standard. PC skills, and the ability to navigate multiple systems competently, with ease. A good consistent typing speed Take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence. Able to work within a fast paced, engaging environment Benefits of being a Customer Service Specialist On-line recruitment process, with potential job offer within 24 hours and fully paid training 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary Lifestyle Benefits programme - featuring thousands of discounts, special offers and exclusive employee deals from many retailer partners and also free wellness, kids, and learning classes through our own Community Online Academy . Refer & Earn Scheme Employee welfare support with free access to our Mental Health Employee Assistance programme, available 24 hours/365 days' year and our Interactive Health and Wellbeing Hub Life Assurance Cover & Pension Scheme Length of Service and monthly recognition awards Opportunities for career development and progression Anything else that we have to offer? Always, and just to name a few Cineworld tickets - Up to 55% off Virgin Trains - 20% off Virgin Experience Days - 20% off 25% off O2 and 20% of EE Mobile Contracts Sony - 20% off Mobile Phones Ray-Ban - 20% off Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or talent.icims email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.
Zachary Daniels
Assistant Manager
Zachary Daniels Chelmsford, Essex
Assistant Manager Cambridge New Store Opening Lifestyle Retail £28,000 Are you an experienced Retail Assistant Manager looking for an exciting new challenge? Do you thrive in a fast-paced environment where you can lead a team, drive sales, and deliver exceptional customer service? This is a fantastic opportunity to join a brand-new store opening in Cambridge and make your mark from day one click apply for full job details
Dec 08, 2025
Full time
Assistant Manager Cambridge New Store Opening Lifestyle Retail £28,000 Are you an experienced Retail Assistant Manager looking for an exciting new challenge? Do you thrive in a fast-paced environment where you can lead a team, drive sales, and deliver exceptional customer service? This is a fantastic opportunity to join a brand-new store opening in Cambridge and make your mark from day one click apply for full job details
Morson Edge
Equipment Consultant
Morson Edge Stevenage, Hertfordshire
Job Title: Government Furnished Equipment (GFE) Specialist Consultant Location: Stevenage (with occasional travel to Bolton and Bristol) Security Clearance: SC required to start Contract Details: Duration: 12 months (likely to be extended/ perm) Work Pattern: Monday Friday Typically hybrid (12 days onsite per week) Flexibility required for increased onsite presence at the start Pay Rate: £55£60 per hour (d click apply for full job details
Dec 08, 2025
Contractor
Job Title: Government Furnished Equipment (GFE) Specialist Consultant Location: Stevenage (with occasional travel to Bolton and Bristol) Security Clearance: SC required to start Contract Details: Duration: 12 months (likely to be extended/ perm) Work Pattern: Monday Friday Typically hybrid (12 days onsite per week) Flexibility required for increased onsite presence at the start Pay Rate: £55£60 per hour (d click apply for full job details
Store Manager
Iceland Food Group Cheltenham, Gloucestershire
Store Manager Here at Iceland and The Food Warehouse, we pride ourselves on being an innovative, fast-paced, family-orientated Retailer. We are the fastest growing multi-channel Retailer in the UK and as one of the Sunday Times Best Placesto Work 2025, we believe that there is no better place to excel in your career as a Store Manager click apply for full job details
Dec 08, 2025
Full time
Store Manager Here at Iceland and The Food Warehouse, we pride ourselves on being an innovative, fast-paced, family-orientated Retailer. We are the fastest growing multi-channel Retailer in the UK and as one of the Sunday Times Best Placesto Work 2025, we believe that there is no better place to excel in your career as a Store Manager click apply for full job details
Zachary Daniels
Store Manager
Zachary Daniels
Store Manager Shetland Retail Salary £33,000 - £35,000 + Benefits Zachary Daniels Retail Recruitment are currently recruiting for a Store Manager for a well-established and expanding retail business in Lerwick. We are looking for a Store Manager who is passionate about retail, customer service and team development click apply for full job details
Dec 08, 2025
Full time
Store Manager Shetland Retail Salary £33,000 - £35,000 + Benefits Zachary Daniels Retail Recruitment are currently recruiting for a Store Manager for a well-established and expanding retail business in Lerwick. We are looking for a Store Manager who is passionate about retail, customer service and team development click apply for full job details
BDO
Strategic Resource Solutions Consultant
BDO
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them click apply for full job details
Dec 08, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them click apply for full job details
Industrial Relations Manager
Recruit4Staff (Wrexham) Ltd. Seascale, Cumbria
Recruit4staff are representing a well-established civil engineering business in their search for a Industrial Relations Manager to work in West Cumbria Job Details: Pay: £35,000 - £40,000 (Car allowance £5,060) Hours of Work: Monday to Friday, Days, Full Time (45 hours) Duration: Permanent Benefits: Car allowance, 8% employer pension contribution, 25 days holiday plus bank holidays Job Role: As Indust click apply for full job details
Dec 08, 2025
Full time
Recruit4staff are representing a well-established civil engineering business in their search for a Industrial Relations Manager to work in West Cumbria Job Details: Pay: £35,000 - £40,000 (Car allowance £5,060) Hours of Work: Monday to Friday, Days, Full Time (45 hours) Duration: Permanent Benefits: Car allowance, 8% employer pension contribution, 25 days holiday plus bank holidays Job Role: As Indust click apply for full job details
Biology Graduate
Ribbons and Reeves Limited
Biology Graduate Waltham Forest Immediate Start Ribbons & Reeves are looking for a determined Biology Graduate to support a supportive secondary school in Waltham Forest as a Science TA, beginning immediately. This exciting role is designed specifically for Biology graduates who are passionate about teaching and eager to gain practical experience in the classroom as part of their teacher train click apply for full job details
Dec 08, 2025
Contractor
Biology Graduate Waltham Forest Immediate Start Ribbons & Reeves are looking for a determined Biology Graduate to support a supportive secondary school in Waltham Forest as a Science TA, beginning immediately. This exciting role is designed specifically for Biology graduates who are passionate about teaching and eager to gain practical experience in the classroom as part of their teacher train click apply for full job details
Staffline
Security Officer
Staffline Stanwix, Cumbria
Great opportunity to work as a Security Officer in Carlisle at a national infrastructure location for a world leading security company with career progression opportunities available. G4S are recruiting for a Security Officer to work in Carlisle The rate of pay is £12.41 per hour. This is a full-time role, averaging 42 hours per week, working 4 nights, 4 off, 4 nights, 4 off etc Must be flexible and be able to cover day shifts where required You must hold a full UK driving licence and have your own transport for this role ! Please note you must be over the age of 18 to apply for this role Your Time at Work As a Security Officer, you are more than a Security Guard. You'll ensure the safety of our customers staff, their buildings and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. It's a varied role that includes greeting staff and visitors and ensuring they adhere to the required security protocols, conducting searches where required, patrolling the premises, and dealing with security incidents. You'll ensure visitors and staff are in a safe environment by de-escalating situations in a firm but respectful manner. With a keen eye and a brilliant way with people, you could look forward to an interesting role where no two days are the same with exciting career opportunities Our Perfect Worker Our perfect worker will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. It would be a benefit to have some security experience and your SIA licence, however it's not essential as we provide full SIA (Security Industry Authority) licence training. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free parking in most locations - Free uniform provided Job Ref: 1G4S (G311) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Dec 08, 2025
Full time
Great opportunity to work as a Security Officer in Carlisle at a national infrastructure location for a world leading security company with career progression opportunities available. G4S are recruiting for a Security Officer to work in Carlisle The rate of pay is £12.41 per hour. This is a full-time role, averaging 42 hours per week, working 4 nights, 4 off, 4 nights, 4 off etc Must be flexible and be able to cover day shifts where required You must hold a full UK driving licence and have your own transport for this role ! Please note you must be over the age of 18 to apply for this role Your Time at Work As a Security Officer, you are more than a Security Guard. You'll ensure the safety of our customers staff, their buildings and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. It's a varied role that includes greeting staff and visitors and ensuring they adhere to the required security protocols, conducting searches where required, patrolling the premises, and dealing with security incidents. You'll ensure visitors and staff are in a safe environment by de-escalating situations in a firm but respectful manner. With a keen eye and a brilliant way with people, you could look forward to an interesting role where no two days are the same with exciting career opportunities Our Perfect Worker Our perfect worker will need to be aged 18 or over, a confident communicator who is a team player with the drive to provide a friendly and professional service at all times. Good IT knowledge is also key. It would be a benefit to have some security experience and your SIA licence, however it's not essential as we provide full SIA (Security Industry Authority) licence training. Key Information and Benefits - 5.6 weeks paid holiday (8 of these will be in lieu of bank holidays - subject to shift pattern and accrual) - Workplace pension scheme - Life assurance benefit - Financial support for SIA Licence & renewal - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Progression, training & development opportunities - Refer a friend scheme - Free parking in most locations - Free uniform provided Job Ref: 1G4S (G311) G4S are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Facilities Maintenance Engineer
L M Healthcare
L&M Healthcare provide expert care in a luxurious home from home environment. We are looking for an experienced facilities management engineer to come and work in our Darnton House Care Residence and be part of a team that cares for one another, and works together to give our residents the best standard of care. As a facilities management engineer, you will provide generalist maintenance support and click apply for full job details
Dec 08, 2025
Full time
L&M Healthcare provide expert care in a luxurious home from home environment. We are looking for an experienced facilities management engineer to come and work in our Darnton House Care Residence and be part of a team that cares for one another, and works together to give our residents the best standard of care. As a facilities management engineer, you will provide generalist maintenance support and click apply for full job details
Zachary Daniels
E-commerce Trading Manager
Zachary Daniels Peterborough, Cambridgeshire
E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to £45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and delivering high-impact trading results, this Ecommerce Trading Manager plays a central role in accelerating g click apply for full job details
Dec 08, 2025
Full time
E-commerce Trading Manager - Peterborough - Multichannel Retail - Salary up to £45k + Bonus, 25 Days Holiday A commercially sharp, data-led E-commerce Trading Manager who drives performance across product, digital, and customer touchpoints. Known for uniting teams, owning key decisions, and delivering high-impact trading results, this Ecommerce Trading Manager plays a central role in accelerating g click apply for full job details
Eclipse IT Recruitment
Software Development Team Leader
Eclipse IT Recruitment City, York
We are looking for a dynamic individual to spearhead our brilliant team. Embarking on an exhilarating journey as a software development team lead you will be crafting and delivering mind-blowing solutions for our clients. You won't just be a leader; you'll be a trailblazer, blending hands-on development with inspiring leadership to create an environment that's both collaborative and cutting-edge. Role Overview: Leadership: Infuse our workspace with a culture of creativity, collaboration, and knowledge sharing. Become the guiding light for our software development team, providing mentorship and supervision that propels them to new heights. Conduct symphonies of professional growth through regular code reviews and hands-on inspiration. Technical: Juggle leadership responsibilities with hands-on web development magic using JavaScript, PHP & React. Stay on the pulse of industry trends, weaving in new technologies like a tech sorcerer. Conquer technical challenges with flair, championing a culture of perpetual improvement. Client: Forge unbreakable bonds with our clients, understanding their needs and proposing solutions that leave them awestruck. Unearth opportunities for upselling, and showcasing your technical wizardry to maximize client satisfaction. Make commercially savvy decisions that align technical solutions with the business objectives of our clients. Collaboration and Communication: Team up with HR and senior leaders to orchestrate recruitment, onboarding, and development processes. Communicate with the finesse of a maestro, ensuring harmony with internal and external stakeholders. Qualifications: Prove your mettle with hands-on web development feats using JavaScript, PHP & React. Lead from the front with previous experience mentoring or conducting symphonies for software development teams. Master the art of git version control. Dance effortlessly between Waterfall and Agile methodologies. Solve problems with the finesse of a seasoned performer. Weave spells with excellent written and verbal communication skills. Juggle multiple projects and clients simultaneously like a seasoned circus performer. Bonus points for having played in the consultancy sandbox. Levitate higher with knowledge of/experience with cloud environments, especially the mystical realm of AWS. Ready to lead, inspire, and create tech wonders? Apply now
Dec 08, 2025
Full time
We are looking for a dynamic individual to spearhead our brilliant team. Embarking on an exhilarating journey as a software development team lead you will be crafting and delivering mind-blowing solutions for our clients. You won't just be a leader; you'll be a trailblazer, blending hands-on development with inspiring leadership to create an environment that's both collaborative and cutting-edge. Role Overview: Leadership: Infuse our workspace with a culture of creativity, collaboration, and knowledge sharing. Become the guiding light for our software development team, providing mentorship and supervision that propels them to new heights. Conduct symphonies of professional growth through regular code reviews and hands-on inspiration. Technical: Juggle leadership responsibilities with hands-on web development magic using JavaScript, PHP & React. Stay on the pulse of industry trends, weaving in new technologies like a tech sorcerer. Conquer technical challenges with flair, championing a culture of perpetual improvement. Client: Forge unbreakable bonds with our clients, understanding their needs and proposing solutions that leave them awestruck. Unearth opportunities for upselling, and showcasing your technical wizardry to maximize client satisfaction. Make commercially savvy decisions that align technical solutions with the business objectives of our clients. Collaboration and Communication: Team up with HR and senior leaders to orchestrate recruitment, onboarding, and development processes. Communicate with the finesse of a maestro, ensuring harmony with internal and external stakeholders. Qualifications: Prove your mettle with hands-on web development feats using JavaScript, PHP & React. Lead from the front with previous experience mentoring or conducting symphonies for software development teams. Master the art of git version control. Dance effortlessly between Waterfall and Agile methodologies. Solve problems with the finesse of a seasoned performer. Weave spells with excellent written and verbal communication skills. Juggle multiple projects and clients simultaneously like a seasoned circus performer. Bonus points for having played in the consultancy sandbox. Levitate higher with knowledge of/experience with cloud environments, especially the mystical realm of AWS. Ready to lead, inspire, and create tech wonders? Apply now
This is Prime
Graduate Sales Executive
This is Prime
Want to join an Award-Winning FinTech and Earn Up to £55K in Your First Year? Want to join a B Corp-certified company that's been named one of the UK's Best Companies to Work For? Want to step into a closing sales role with NO cold calling ? Why You'll Love Working Here click apply for full job details
Dec 08, 2025
Full time
Want to join an Award-Winning FinTech and Earn Up to £55K in Your First Year? Want to join a B Corp-certified company that's been named one of the UK's Best Companies to Work For? Want to step into a closing sales role with NO cold calling ? Why You'll Love Working Here click apply for full job details
Adecco
Lead Solution Architect - Wembley
Adecco Wembley, Middlesex
Lead Solution Architect - Enterprise & Cloud Integration Location: London - 5 days on-site Salary: 78,000 - 87,000 per annum Type: Permanent My client is looking to recruit an accomplished Lead Solution Architect to drive a pivotal transformation in their technology organisation. This is a strategic and highly influential role, where you will define the architectural vision, enable product teams, and bridge modern cloud-native platforms with core enterprise systems The Role: As Lead Solution Architect, you will shape the organisation's technical strategy, mentor architects and engineers, and influence decision-making across technology and business domains. You will lead the transition from a technology stack-oriented delivery model to a product-centric, outcome-driven architecture, ensuring scalability, resilience, and alignment with business objectives. Key Responsibilities: Define and drive the enterprise-wide architecture strategy supporting the transition from stack-centric IT to product-led, outcome-focused delivery. Establish an architectural vision aligned with commercial objectives, customer experience goals, and operational scalability. Design and govern integration patterns between modern cloud platforms, distributed retail/wholesale sites. Champion modernisation of Legacy environments, enabling core enterprise capabilities (pricing, inventory, fulfilment) to be consumed via APIs and event-driven interfaces. Act as a trusted advisor to senior technology and business leaders, shaping product strategy through architecture. Define and embed architecture principles, standards, and guardrails to support autonomous product teams. Lead initiatives to transition delivery teams to product-aligned operating models, creating scalable architectural patterns and platforms that accelerate delivery. Ensure non-functional requirements-including security, observability, resilience, and performance-are Embedded in product and platform design. Oversee architectural governance in a way that enables delivery rather than constrains it. Mentor and coach solution architects and senior engineers, raising the overall architectural maturity. Play a leading role in architecture forums, communities of practice, and design reviews. Candidate Profile: Extensive experience as a Lead Solution Architect, Principal Architect, or similar senior architecture leadership role. Proven track record of driving architectural transformation, ideally moving from stack- or project-centric models to product- and outcome-driven architectures. Deep expertise in enterprise integration and hybrid architecture. Strong understanding of modern architectural paradigms: domain-driven design, event-driven architecture, microservices, API-first. Experience shaping and scaling architectures on Azure AND AWS. Exceptional communication and influencing skills with C-level, business stakeholders, and engineering teams. Strong leadership experience guiding teams through large-scale technical and organisational change. Exposure to platform engineering, DevOps, or data architecture.
Dec 08, 2025
Full time
Lead Solution Architect - Enterprise & Cloud Integration Location: London - 5 days on-site Salary: 78,000 - 87,000 per annum Type: Permanent My client is looking to recruit an accomplished Lead Solution Architect to drive a pivotal transformation in their technology organisation. This is a strategic and highly influential role, where you will define the architectural vision, enable product teams, and bridge modern cloud-native platforms with core enterprise systems The Role: As Lead Solution Architect, you will shape the organisation's technical strategy, mentor architects and engineers, and influence decision-making across technology and business domains. You will lead the transition from a technology stack-oriented delivery model to a product-centric, outcome-driven architecture, ensuring scalability, resilience, and alignment with business objectives. Key Responsibilities: Define and drive the enterprise-wide architecture strategy supporting the transition from stack-centric IT to product-led, outcome-focused delivery. Establish an architectural vision aligned with commercial objectives, customer experience goals, and operational scalability. Design and govern integration patterns between modern cloud platforms, distributed retail/wholesale sites. Champion modernisation of Legacy environments, enabling core enterprise capabilities (pricing, inventory, fulfilment) to be consumed via APIs and event-driven interfaces. Act as a trusted advisor to senior technology and business leaders, shaping product strategy through architecture. Define and embed architecture principles, standards, and guardrails to support autonomous product teams. Lead initiatives to transition delivery teams to product-aligned operating models, creating scalable architectural patterns and platforms that accelerate delivery. Ensure non-functional requirements-including security, observability, resilience, and performance-are Embedded in product and platform design. Oversee architectural governance in a way that enables delivery rather than constrains it. Mentor and coach solution architects and senior engineers, raising the overall architectural maturity. Play a leading role in architecture forums, communities of practice, and design reviews. Candidate Profile: Extensive experience as a Lead Solution Architect, Principal Architect, or similar senior architecture leadership role. Proven track record of driving architectural transformation, ideally moving from stack- or project-centric models to product- and outcome-driven architectures. Deep expertise in enterprise integration and hybrid architecture. Strong understanding of modern architectural paradigms: domain-driven design, event-driven architecture, microservices, API-first. Experience shaping and scaling architectures on Azure AND AWS. Exceptional communication and influencing skills with C-level, business stakeholders, and engineering teams. Strong leadership experience guiding teams through large-scale technical and organisational change. Exposure to platform engineering, DevOps, or data architecture.
Team Manager
Turning Point Watford, Hertfordshire
Job Introduction At Turning Point, we support people with learning disabilities across England. As a Team Manager, you'll make a real difference to the lives of the people we support as you provide high quality services that support each of our service users to achieve their full potential. Passionate about people, you'll enjoy the scope and support to enhance your own life too, as you make the role your own and lead by example. Our Parkview service in Watford, is a 24 hour, residential care home, where we support 6 residents with mild, moderate and profound LD and complex needs to live independently. People that we support here have a mixture of communication, mobility and health need. We tailor our services to enable people to be as independent as possible. We endeavor to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centered way which includes various activities, shopping, managing own budgets and cooking. Raising the bar for person-centered care, you'll provide support, which means not only putting their well-being first, but building and maintaining relationships with their families and friends. Role Responsibility You and your team will develop flexible and realistic support plans and risk assessments with the individuals you support and in collaboration with family members and other professionals, ensuring that the support plans reflect each person's needs, goals and aspirations. Part of the role will include reviewing support plans and risk assessments, liaising with health professionals, chairing a variety of meetings, completing Mental Capacity Assessments, holding Best Interest meetings and completing DoLS applications. The Ideal Candidate We are looking for Team managers who can quickly adapt within busy and changeable environments. Not only will you need the ability to lead a team of Support Workers on a shift, allocate work and delegate tasks, you will be expected to directly line manage a team of support staff. This will include managing and overseeing the rota, sickness, supervisions and appraisals, managing performance issues, coaching and mentoring. We expect our Team Managers to bring the strong communication skills needed to tailor their message to a variety of audiences. You should be a team player with some experience gained in the care sector - preferably a working knowledge of supporting individuals who have a learning disabilities, Physical disabilities and health issues. About us What benefits will I receive? As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year increasing to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents Team Manager Role Profile and Job expectations (1).pdf Apply
Dec 08, 2025
Full time
Job Introduction At Turning Point, we support people with learning disabilities across England. As a Team Manager, you'll make a real difference to the lives of the people we support as you provide high quality services that support each of our service users to achieve their full potential. Passionate about people, you'll enjoy the scope and support to enhance your own life too, as you make the role your own and lead by example. Our Parkview service in Watford, is a 24 hour, residential care home, where we support 6 residents with mild, moderate and profound LD and complex needs to live independently. People that we support here have a mixture of communication, mobility and health need. We tailor our services to enable people to be as independent as possible. We endeavor to create positive family relationships offering a good circle of support. There is a strong focus on supporting individuals' lives in a person centered way which includes various activities, shopping, managing own budgets and cooking. Raising the bar for person-centered care, you'll provide support, which means not only putting their well-being first, but building and maintaining relationships with their families and friends. Role Responsibility You and your team will develop flexible and realistic support plans and risk assessments with the individuals you support and in collaboration with family members and other professionals, ensuring that the support plans reflect each person's needs, goals and aspirations. Part of the role will include reviewing support plans and risk assessments, liaising with health professionals, chairing a variety of meetings, completing Mental Capacity Assessments, holding Best Interest meetings and completing DoLS applications. The Ideal Candidate We are looking for Team managers who can quickly adapt within busy and changeable environments. Not only will you need the ability to lead a team of Support Workers on a shift, allocate work and delegate tasks, you will be expected to directly line manage a team of support staff. This will include managing and overseeing the rota, sickness, supervisions and appraisals, managing performance issues, coaching and mentoring. We expect our Team Managers to bring the strong communication skills needed to tailor their message to a variety of audiences. You should be a team player with some experience gained in the care sector - preferably a working knowledge of supporting individuals who have a learning disabilities, Physical disabilities and health issues. About us What benefits will I receive? As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support. What Benefits Will I Receive? We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package. You will get 32 days' paid holiday a year increasing to 34 days. Plus the option to buy additional holidays and spread the cost. Join our team and discover the comprehensive benefits we offer by following this link to explore all the exciting perks available to our employees. Turning Point Benefits Turning Point Attached documents Team Manager Role Profile and Job expectations (1).pdf Apply
BDO UK
Audit Stream Learning & Development - Business Partnering Senior Manager
BDO UK Ipswich, Suffolk
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. Key responsibilities The BP team works with the Audit Stream to identify learning needs and develop an appropriate response to these needs, drives the L&D agenda and coordinates with the business on various people-related activities. It also supports the analysis of learning data / evaluation of our programmes. Acting as the business voice within L&D, the team provides oversight and challenge internally as the wider L&D team works to develop and implement solutions that met the needs scoped. Similar, the team is the face of L&D in the Stream providing useful guidance and insight as the business explores how to best support our people's ongoing learning and development. The Business Partnering Senior Manager will work directly with stakeholders in the business to identify specific needs applicable to their areas of responsibility; these are expected to include our Audit Connect programme, the main component of our Post-qualified curriculum. Using their understanding of business priorities, developed through active engagement with the Stream, they will join up activities across our L&D offering and wider centralised programmes, ensuring our response to the Stream is aligned and meets ongoing needs. They will coordinate with other stakeholder groups as needed and work collaboratively with the other BP team members to ensure that the learning needs analysis is coordinated and complete, and to share best practice. As a member of the BP team, they work with the Learning Development team to ensure that the business objectives for any particular learning need are understood and translated into key learning objectives and oversee that design learning interventions meet these needs effectively. They will support the Learning Implementation team as needed to ensure that developed content in implemented as planned and work with the Monitoring, Reporting & Compliance team to ensure appropriate review of learning effectiveness is performed. It is also expected that the BP team will support programme delivery through onsite programme management and facilitation where appropriate. Supports the scoping, development, implementation and evaluation of learning, ensuring this directly addresses business needs and provides relevant, timely and tailored learning Advocate and supports business needs within L&D ensuring responses are focused on business objectives and support achievement of wider organisational goals whilst remaining commercially productive and effective Act as a subject matter expert on all aspects of L&D, able to advise and consult with business leaders to help them find lasting solutions to issues as they arise Responsible for reporting back to the business on progress against agreed plans Provide objective challenge to the business on learning needs and act as a sounding board in respect of planned responses - to help the business determine the right course of action Advocate L&D activities in the business as appropriate to support effective learning culture in the stream Support the delivery of an effective Audit L&D curriculum across the Audit Stream Develop successful, long-term, strategic relationships with the Audit Stream and wider business to support the L&D agenda, respond effectively to business needs and align with overall strategy and wider organisational goals (helping to bring together the activities of the various central support teams in respect to key projects) Participate in the coordination and conduct of the learning needs analysis with stakeholders and oversee the development of the curriculum plan to respond to the agreed needs - working in collaboration with the wider L&D team Support onsite delivery of programmes where appropriate - onsite operational support and facilitation (as agreed as part of the wider programme / curriculum plan) Provide insights into the latest thinking, innovation and best practice in L&D, using this to make sensible recommendations to the business around L&D strategy Required skills and experience Experienced Senior Manager (or equivalent) Strong understanding of Audit including the regulatory environment Previous L&D experience is preferred Ability to build and maintain strong working relationships with senior stakeholders Proven ability to influence stakeholders, build consensus and drive forward strategic projects in partnership with the Audit Stream Strong project management skills including a demonstrated ability to manage multiple projects and deliver these to time and expected quality standards Previous experience in facilitation of programmes would be beneficial but is not essential Focus on generating commercially viable solutions - proven ability in problem-solving balancing the various demands of stakeholders to generate an effective response Strong teamworking and collaboration skills alongside an ability to coach, develop and inspire people to reach their potential Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence, quality and outputs We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Dec 08, 2025
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams leading them. We'll broaden your horizons Learning and Development (L&D) is a key enabler of our strategy as an Audit Stream and critical to our success. It supports our ability to attract, develop and retain talented people who take pride in their work and successfully deliver for our business. Effective L&D underpins quality and productivity by supporting our people to develop the necessary knowledge and skills to perform their work, helping them reach their personal and professional potential. Effective L&D does not happen by chance. It requires specialist resources who partner with the Audit Stream to identify training needs and appropriately respond to them. Careful planning and project management are necessary, as are a critical-thinking and commercial mindset, and an understanding of regulatory requirements. Effective L&D needs consideration of the latest innovation, tools and technology to lead the development of personal and professional learning that is tailored, relevant and timely for our people. Key responsibilities The BP team works with the Audit Stream to identify learning needs and develop an appropriate response to these needs, drives the L&D agenda and coordinates with the business on various people-related activities. It also supports the analysis of learning data / evaluation of our programmes. Acting as the business voice within L&D, the team provides oversight and challenge internally as the wider L&D team works to develop and implement solutions that met the needs scoped. Similar, the team is the face of L&D in the Stream providing useful guidance and insight as the business explores how to best support our people's ongoing learning and development. The Business Partnering Senior Manager will work directly with stakeholders in the business to identify specific needs applicable to their areas of responsibility; these are expected to include our Audit Connect programme, the main component of our Post-qualified curriculum. Using their understanding of business priorities, developed through active engagement with the Stream, they will join up activities across our L&D offering and wider centralised programmes, ensuring our response to the Stream is aligned and meets ongoing needs. They will coordinate with other stakeholder groups as needed and work collaboratively with the other BP team members to ensure that the learning needs analysis is coordinated and complete, and to share best practice. As a member of the BP team, they work with the Learning Development team to ensure that the business objectives for any particular learning need are understood and translated into key learning objectives and oversee that design learning interventions meet these needs effectively. They will support the Learning Implementation team as needed to ensure that developed content in implemented as planned and work with the Monitoring, Reporting & Compliance team to ensure appropriate review of learning effectiveness is performed. It is also expected that the BP team will support programme delivery through onsite programme management and facilitation where appropriate. Supports the scoping, development, implementation and evaluation of learning, ensuring this directly addresses business needs and provides relevant, timely and tailored learning Advocate and supports business needs within L&D ensuring responses are focused on business objectives and support achievement of wider organisational goals whilst remaining commercially productive and effective Act as a subject matter expert on all aspects of L&D, able to advise and consult with business leaders to help them find lasting solutions to issues as they arise Responsible for reporting back to the business on progress against agreed plans Provide objective challenge to the business on learning needs and act as a sounding board in respect of planned responses - to help the business determine the right course of action Advocate L&D activities in the business as appropriate to support effective learning culture in the stream Support the delivery of an effective Audit L&D curriculum across the Audit Stream Develop successful, long-term, strategic relationships with the Audit Stream and wider business to support the L&D agenda, respond effectively to business needs and align with overall strategy and wider organisational goals (helping to bring together the activities of the various central support teams in respect to key projects) Participate in the coordination and conduct of the learning needs analysis with stakeholders and oversee the development of the curriculum plan to respond to the agreed needs - working in collaboration with the wider L&D team Support onsite delivery of programmes where appropriate - onsite operational support and facilitation (as agreed as part of the wider programme / curriculum plan) Provide insights into the latest thinking, innovation and best practice in L&D, using this to make sensible recommendations to the business around L&D strategy Required skills and experience Experienced Senior Manager (or equivalent) Strong understanding of Audit including the regulatory environment Previous L&D experience is preferred Ability to build and maintain strong working relationships with senior stakeholders Proven ability to influence stakeholders, build consensus and drive forward strategic projects in partnership with the Audit Stream Strong project management skills including a demonstrated ability to manage multiple projects and deliver these to time and expected quality standards Previous experience in facilitation of programmes would be beneficial but is not essential Focus on generating commercially viable solutions - proven ability in problem-solving balancing the various demands of stakeholders to generate an effective response Strong teamworking and collaboration skills alongside an ability to coach, develop and inspire people to reach their potential Excellent analytical, interpersonal and communication skills, both written and verbal Understanding of business strategy and goals and a focus on delivering effectively against these Focus on operational excellence, quality and outputs We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.

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