2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.
Sep 26, 2025
Full time
2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.
We are working with a Managed Service Provider who are running a deployment project for a governing body across multiple sites in the Hampshire areas They are looking for 4/6 more engineers to support the deployment and documentation of kit being distributed to the end users. The work is not technical, but you will need a good IT knowledge to test the kit to make sure its functional and general troubleshooting issues are delt with. Alongside this you will be updating and documenting the assets to a central system once they are assigned to the users. To be considered for this you must be either SC or NPPV cleared or if have been cleared recently but it has lapsed within the last 12 months. Must have access to your own transport as you will be visiting sites across the Hampshire area pending where you are based. They sites are located from Portsmouth up to Basingstoke. Please get intouch for full details
Sep 24, 2025
Full time
We are working with a Managed Service Provider who are running a deployment project for a governing body across multiple sites in the Hampshire areas They are looking for 4/6 more engineers to support the deployment and documentation of kit being distributed to the end users. The work is not technical, but you will need a good IT knowledge to test the kit to make sure its functional and general troubleshooting issues are delt with. Alongside this you will be updating and documenting the assets to a central system once they are assigned to the users. To be considered for this you must be either SC or NPPV cleared or if have been cleared recently but it has lapsed within the last 12 months. Must have access to your own transport as you will be visiting sites across the Hampshire area pending where you are based. They sites are located from Portsmouth up to Basingstoke. Please get intouch for full details
