vertex-it-solutions

Title: VMWare Specialist vRealize Automation Location: Hybrid (Edinburgh or London) Duration: 6 months Start date: Immediately Scope : VRA role, to be part of a pair programming working with existing teams and VMware to refactor the existing code backlog. Additionally, they will need to support; Unit testing & workflow documentation (Confluence), Onboarding documentation for new joiners. Location either Edinburgh or London, mainly remote but will require some office visits.

Title: VRA / vRealize Automation Specialist Location: Hybrid Edinburgh or London Duration: 6 months Start date: Immediately Day Rate: £500 - Inside IR35 via an Umbrella Company Scope : VRA role, to be part of a pair programming working with existing teams and VMware to refactor the existing code backlog. Additionally, they will need to support; Unit testing & workflow documentation (Confluence), Onboarding documentation for new joiners. Location either Edinburgh or London, mainly remote but will require some office visits. Please get intouch for more details

We are working with an IT Services client on a Installation and deployment project for a Local Authority covering multiple sites around the High Wycombe / Aylesbury areas. It is not a full IT technical role, but candidates will need to have onsite IT and customer support experience. You will be working on a project to install and deploy new equipment, help set up or troubleshoot the product and ensure the end user know how it works before is released. Full product training will be provided To be considered for the position you must have previously been Security Cleared or NPPV cleared as you will need to be put through a clearance to get on site Must have a car to get to sites Please get intouch for more details

Position: Service Desk Analyst (1st Line) Reporting to: Service Desk Team Leader Our client proudly holds a place among the top 10 Managed Service Providers globally. They have consistently delivered premium managed IT services, establishing themselves as a key IT partner for businesses across diverse industries. This award winning MSP takes the time to understand their clients' organisations, customising their expert services to suit their clients' unique needs. We're looking for a Service Desk Analyst to join this dynamic team and help them deliver their promise to their clients. Role: As a Service Desk Analyst, you will be an integral part of this great Service Delivery Team, acting as the first point of contact for their clients' IT requests and issues. Key responsibilities: Act as the first point of contact for our clients' IT requests and issues via phone, ticketing system and email Diagnose and resolve 1st line assigned tickets within target resolution times Accurately classify and log tickets, keeping detailed ticket notes throughout the lifecycle of a ticket Provide excellent customer service and an excellent customer experience at all times Conduct personal queue and ticket triage to prioritise and manage your workload, escalating as and when required using internal processes Liaise with partners and third-party vendors to resolve customer issues When allocated, perform the dispatch role, allocating inbound emails requests and balancing the workloads of other technicians Key Requirements Superb customer service, telephone and client facing skills Previous experience providing IT support Strong skills in troubleshooting and resolving Windows OS & Microsoft Office issues Some experience of administering and supporting Active Directory, Group Policy, DNS, Office 365 and SharePoint An understanding of and keen interest in networking technologies The ability to build, configure, administer and support Windows devices (laptops, desktops etc) Excellent verbal and written communication and the ability to communicate with others to determine their needs and explain complex issues to differing skill levels Being able to demonstrate a passion and commitment to learning new technologies either by ongoing certifications or personal interest projects Excellent team player but with the capacity to be strongly self-motivated Ability to deal with difficult or demanding situations in a calm and professional manner

2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.

Our client are a UK based managed services business who are looking to add a IT Support contractor on site for three months at their government customer site in Lytham St Annes. This role will be based Mon - Fri on site support to be part of the service team supporting multiple users on Active Directory Administration, User & Group Management , Windows , MS Products and Network Connectivity. Updating new Kit and swapping out. There is also occasional out of hours support required. To qualify: Must have 2+ years experience in IT support roles Must have excellent communication skills Must be able to commute to Lytham five days per week Must have a valid SC (Security clearance) Please feel free to apply if you meet the criteria.

We are working with an IT Services client on a Installation and deployment project for a Local Authority covering multiple sites around the Oxford area. It is not a full IT technical role, but candidates will need to have onsite IT and customer support experience. You will be working on a project to install and deploy new equipment, help set up or troubleshoot the product and ensure the end user know how it works before is released. Full product training will be provided To be considered for the position you must have previously been Security Cleared or NPPV cleared as you will need to be put through a clearance to get on site Must have a car to get to sites Please get intouch for more details

2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.

We are working with a Managed Service Provider who are running a deployment project for a governing body across multiple sites in the Hampshire areas They are looking for 4/6 more engineers to support the deployment and documentation of kit being distributed to the end users. The work is not technical, but you will need a good IT knowledge to test the kit to make sure its functional and general troubleshooting issues are delt with. Alongside this you will be updating and documenting the assets to a central system once they are assigned to the users. To be considered for this you must be either SC or NPPV cleared or if have been cleared recently but it has lapsed within the last 12 months. Must have access to your own transport as you will be visiting sites across the Hampshire area pending where you are based. They sites are located from Portsmouth up to Basingstoke. Please get intouch for full details