vertex-it-solutions

IT Administrator - Luxury Hospitality Full-time The Opportunity An opportunity has arisen for an IT Administrator to join a luxury hospitality estate. This is a hands-on role supporting day-to-day IT operations across a multi-site environment including hotel, spa, and guest-facing services. You will play a key role in ensuring the reliability and performance of IT systems across the estate, supporting both staff and guest technology in a fast-paced, service-driven environment. Key Responsibilities Provide first-line IT support across the business including hardware, software, Wi-Fi, POS systems and office applications Log, prioritise and resolve IT support tickets within agreed SLAs Support onboarding and offboarding processes including user accounts and equipment setup Maintain accurate records of IT assets, software licences and equipment Assist with hardware maintenance including laptops, desktops, printers and network devices Support network stability including Wi-Fi and internal systems Troubleshoot guest-facing technology issues Assist with system updates, patching and routine maintenance Support IT projects, upgrades and new system implementations Ensure adherence to cybersecurity and data protection protocols About You Previous experience in an IT support or IT Administrator role Experience within a hotel, resort or hospitality environment is essential Strong understanding of end-user support, Wi-Fi troubleshooting and POS systems Confident supporting non-technical users across multiple departments Hands-on, proactive and comfortable working in a fast-paced environment Flexible to work occasional weekends where required Full UK driving license Please feel free to apply if you meet the criteria.

Our client is a multi-award-winning organisation listed on the London Stock Exchange and recognised as one of the UK's top 25 managed service technology providers. With consistent year-on-year growth, they offer excellent career development opportunities within a forward-thinking, customer-focused environment. The role Our client is seeking an ambitious and customer-focused IT Service Technician to support their school customers. This is a fast-paced and varied position where the successful candidate will be embedded within schools, acting as the on-site IT Technician. The role involves visiting multiple school sites throughout the week, delivering both scheduled and reactive support. Flexibility is essential, as priorities may change at short notice to meet business and client needs. This opportunity is ideal for someone who enjoys problem-solving, working independently, and gaining exposure to a wide range of IT environments. Key responsibilities: Customer Support Attend school sites to provide on-site IT support Act as the primary IT Technician for assigned schools Troubleshoot and resolve issues raised both on-site and via support systems Contribute to project or support work when not engaged on-site Customer Satisfaction Take ownership of support issues from allocation through to resolution Maintain clear and regular communication with customers Ensure all work is completed to a high standard or provide clear next steps Documentation & Processes Maintain accurate and up-to-date documentation of systems and activities Record all work within the support system to ensure transparency Follow company and client processes to deliver a consistent, high-quality service Key duties include: Provide 1st line IT support to end users Set up, deploy, and re-image desktops and hardware Maintain antivirus protection and Microsoft security updates Install and configure software in line with licensing requirements Support networking infrastructure (LAN/WAN, DHCP, DNS, switches) Configure and maintain printers and peripheral devices Manage user accounts, permissions, and profiles (Active Directory) Maintain IT asset registers and inventory Support teaching staff with classroom technology Perform general maintenance, troubleshooting, and system housekeeping Liaise with 2nd line support on server-related issues Manage backups, licences, and network security Act as a liaison between school leadership and our client Identify opportunities for service improvements and additional services Essential skills and experience: Strong background in IT support Proven troubleshooting and problem-solving ability Experience with Microsoft Office (Access desirable) Knowledge of mobile technologies (Android & iOS) Networking fundamentals (LAN, WAN, DHCP, DNS, switching) Active Directory and Group Policy experience Experience supporting Windows operating systems and servers Understanding of filtering and safeguarding software Ability to diagnose hardware and software issues Strong communication and organisational skills Ability to prioritise workload effectively Must have prior education experience Desirable Skills Experience with Windows Server Knowledge of SQL Server (triggers, stored procedures) Experience with Cisco Meraki and WatchGuard Virtualisation technologies (VMware or Hyper-V) Backup solutions such as Veeam Requirements Full UK Driving Licence Enhanced DBS certification Feel free to apply if you meet the criteria

Procurement Administrator & Supply Chain Manager Location: North London (Hybrid: 3 days onsite, 2 remote) Reports to: Head of Procurement Company: We are a fast-growing Managed Service Provider delivering enterprise-grade IT support, security, and consulting to UK and global clients across sectors including property, retail, finance, and healthcare. With strong organic growth and ongoing acquisitions, this is an exciting time to join a dynamic and evolving business embracing automation and AI-driven tools. The Role We are looking for an experienced Procurement Administrator with Autotask experience to support the full commercial lifecycle-from quoting and procurement through to billing, provisioning, and audit readiness. This is a critical operational role ensuring accurate billing, effective vendor management, and strong commercial controls while supporting cross-functional teams across Sales, Finance, and Technical Delivery. Key Responsibilities Manage end-to-end Autotask administration , including opportunities, procurement, contracts, and billing Oversee monthly billing cycles and ensure revenue accuracy Raise purchase orders and coordinate hardware and service procurement Support telecoms provisioning , migrations, and vendor coordination Maintain accurate contract, subscription, and licensing records Provide procurement and commercial support to client projects Align billing data between commercial systems and finance Assist with equipment logistics and deployment coordination Essential Experience Proven experience in Procurement or Commercial Administration within an MSP or IT services environment Hands-on experience with Autotask Experience managing billing cycles, contracts, and vendor relationships Strong attention to detail and numerical accuracy Ability to collaborate across Sales, Finance, and Technical teams Desirable Skills Experience with NetSuite , Kaseya Quote Manager , or Office 365 NCE licensing Knowledge of telecoms provisioning (e.g., Gamma) About You Highly organised and able to manage multiple priorities Proactive problem-solver with a commercial mindset Strong communicator with excellent attention to detail Comfortable working in a fast-paced, growing environment

2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.

We are working with a Managed Service Provider who are running a deployment project for a governing body across multiple sites in the Hampshire areas They are looking for 4/6 more engineers to support the deployment and documentation of kit being distributed to the end users. The work is not technical, but you will need a good IT knowledge to test the kit to make sure its functional and general troubleshooting issues are delt with. Alongside this you will be updating and documenting the assets to a central system once they are assigned to the users. To be considered for this you must be either SC or NPPV cleared or if have been cleared recently but it has lapsed within the last 12 months. Must have access to your own transport as you will be visiting sites across the Hampshire area pending where you are based. They sites are located from Portsmouth up to Basingstoke. Please get intouch for full details