vertex-it-solutions

SC CLEARED IT ENGINEER 5 days on site in West Kilbride, Ayrshire Provide IT hardware and software end user support. Day to Day Duties Re- imaging of laptop with a standard build Provide assistance for new starters on their first day to make sure they can logon, access the applications and demonstrate how to use Teams Provide a "Laptop Health Check" service where customers can schedule time to have their laptop checked to proactively avoid any issues Provide printer support and advice ,Microsoft Suite and basic training to users Integrating hardware replacement requests into the standard replacement process Assisting with iPad use/issues Windows 10 tablets support Mobile phones: Demonstration of functionality of handset to the users SharePoint Support Video Conferencing (VC) and Meeting Room: basic support and room checks Arranging special events, e.g. Board Meetings etc (off site support) Providing remote support for tickets where users not at the base location Skills and Experience Customer liaison skills Windows OS literate knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls Experience with Active Directory Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives Experience with network fault troubleshooting ,Network builds Experience with network printer installs and configuration Experience with Microsoft O365 ,VPN and remote work on machines ,Microsoft Office 365 and Azure administration

Identity and Access Management (IAM) Technical Operations Engineer Job Description Identity and Access Management (IAM) Technical Engineer One of our clients within the financial sector is looking to us to provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. They need a talented Identity and Access Management (IAM) Operations Engineer with CyberArk and Delinea experience or the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user community Contract Term Twelve Months FTC based in London Salary: 60k - 65k Responsibilities and Duties Serve as a multifaceted Operations Engineer for the global IAM department Provide implementation and ongoing support of net-new or enhancements to existing IAM platforms and services Manage daily IAM fulfillment requests and provide consulting services to project initiatives on IAM best practices, processes, and support Participate in the global support of the enterprise IAM services ensuring the required resiliency and service level agreements are met Drive IAM compliance by conducting certifications, audits, and on-going review of operational reporting Identify, manage and escalate, as appropriate, project risks, issues, and roadblocks to timely delivery Contribute to the development and maintenance of IAM strategy and associated roadmaps Qualifications/Experience Required 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms CyberArk and Delinea. Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites & Services, Access Control Lists Security Concepts: Least Privileged, Zero Trust, Phishing Resistant Authentication ITSM: Incident Management, Change Management, Problem Management Scripting and automation leveraging tools such as PowerShell or Python Ability to manage priorities and report progress on required basis

2nd Line IT Engineer We're looking for an engineer with a good level of previous experience to support our helpdesk and project teams. ABOUT THE ROLE As a 2nd Line IT Engineer, you will: Be an experienced member of the technical team and your technical aptitude will add value in this multi-faceted role. Perform duties that include ticket support on Service Desk, and hardware maintenance. Attend client sites as and when required to fulfil the requirements of proactive and reactive troubleshooting. Have a diligent approach that achieves a long term and cost-effective result for our clients. Thrive on imparting your technical knowledge to others and will relish the opportunity to mentor junior engineers. Demonstrate a professional, respectful, and proactive approach to customer service. Have the technical knowledge to make recommendations to clients, suggesting genuine system improvements and upgrades. Bring an in-depth knowledge of Windows technologies, such as Windows Server and Desktop operating systems. Demonstrate a logical and methodical approach to troubleshooting, thinking outside the box to reach the best resolution. CORE SKILLS Windows Server Windows Desktop 7-11 Hosted Desktop and Terminal server farm setups Office 365 tenant setup and administration VMWare/Hyper-V administration Strong networking capabilities (DNS, routing, switching etc) VoIP knowledge, preferably 3CX DESIRABLE SKILLS AND EXPERIENCE Exposure to Cisco/Draytek firewalls and routers Apple products and support Group Policy administration Azure AD, Intune and Defender knowledge Exposure to Ubiquiti / Cisco Wireless Previous MSP experience Recognised accreditations (CompTIA, Apple, Microsoft) PERSON SPECIFICATION The successful candidate will demonstrate: A logical, methodical approach to the task at hand A willingness to learn and teach Excellent documentation and communication skills High standards of customer service A personable nature A keen level of attention to detail A history of being a proven self-starter Please note: This role is based in Kent. Applicants must hold a full valid driving licence and be able to commute to the Kent office daily.

We are working with a Managed Service Provider who are running a deployment project for a governing body across multiple sites in the Hampshire areas They are looking for 4/6 more engineers to support the deployment and documentation of kit being distributed to the end users. The work is not technical, but you will need a good IT knowledge to test the kit to make sure its functional and general troubleshooting issues are delt with. Alongside this you will be updating and documenting the assets to a central system once they are assigned to the users. To be considered for this you must be either SC or NPPV cleared or if have been cleared recently but it has lapsed within the last 12 months. Must have access to your own transport as you will be visiting sites across the Hampshire area pending where you are based. They sites are located from Portsmouth up to Basingstoke. Please get intouch for full details