Job Title: Sales Manager Location: Hawarden Salary: £(phone number removed) Description: Our client is a market leading company who are proud of the fact that world-class service is at the core of all they do. They are based in Hawarden, proving exceptional service to customers UK-wide. They are professional, supportive and client-focused. They are seeking a Sales Manager to join their Head Office team and lead the telephone-based onboarding team. This role is critical in driving revenue growth by managing and developing a team focused on onboarding new contractors and closing sales opportunities with high efficiency and conversion rates. The ideal candidate will have a proven track record in telesales or inside sales management and a passion for motivating teams to exceed targets. Work Pattern: Monday to Friday 8:30am-5:00pm OR 9:00am-5:30pm Office based, 5 days per week. No hybrid or remote working available in this position. Salary & Benefits Package: Basic salary: £30,000 £35,000 (£35k for industry experience) Commission: Team-performance based commission structure The Sales Manager will be responsible for: -Managing and supporting a team of onboarding sales advisors, ensuring high levels of engagement, performance, and professional development. -Drive team performance to achieve and exceed monthly sales targets and KPIs, including call conversion rates. -Oversee the end-to-end onboarding process for new customers, ensuring a smooth transition from lead to active user or client. -Continually assess and improve onboarding scripts, sales techniques, and workflows to maximise team efficiency and close rates. -Provide regular training, feedback, and coaching to the team, including call reviews and performance assessments. -Monitor and report on individual and team performance metrics, using data to drive informed decisions and improvements. -Work closely with Marketing, Compliance, and Field Sales teams to ensure alignment and seamless contractor experiences. -Ensure accurate and timely data entry in CRM systems, maintaining high standards of lead and contractor record integrity. Skills and Experience Required: • Proven experience in an internal sales or telesales management role, ideally within a fast-paced or high-volume environment. • Strong leadership skills with the ability to inspire and drive performance in a team. • Demonstrable success in managing onboarding or inside sales teams with high closing percentages. • Excellent communication, interpersonal, and motivational skills. • Data-driven mindset with experience in using CRM and sales analytics tools. • Organised, detail-oriented, and able to thrive under pressure. • Knowledge of onboarding best practices and customer journey management is a plus. • Experience working within a regulatory framework would be advantageous Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Oct 17, 2025
Full time
Job Title: Sales Manager Location: Hawarden Salary: £(phone number removed) Description: Our client is a market leading company who are proud of the fact that world-class service is at the core of all they do. They are based in Hawarden, proving exceptional service to customers UK-wide. They are professional, supportive and client-focused. They are seeking a Sales Manager to join their Head Office team and lead the telephone-based onboarding team. This role is critical in driving revenue growth by managing and developing a team focused on onboarding new contractors and closing sales opportunities with high efficiency and conversion rates. The ideal candidate will have a proven track record in telesales or inside sales management and a passion for motivating teams to exceed targets. Work Pattern: Monday to Friday 8:30am-5:00pm OR 9:00am-5:30pm Office based, 5 days per week. No hybrid or remote working available in this position. Salary & Benefits Package: Basic salary: £30,000 £35,000 (£35k for industry experience) Commission: Team-performance based commission structure The Sales Manager will be responsible for: -Managing and supporting a team of onboarding sales advisors, ensuring high levels of engagement, performance, and professional development. -Drive team performance to achieve and exceed monthly sales targets and KPIs, including call conversion rates. -Oversee the end-to-end onboarding process for new customers, ensuring a smooth transition from lead to active user or client. -Continually assess and improve onboarding scripts, sales techniques, and workflows to maximise team efficiency and close rates. -Provide regular training, feedback, and coaching to the team, including call reviews and performance assessments. -Monitor and report on individual and team performance metrics, using data to drive informed decisions and improvements. -Work closely with Marketing, Compliance, and Field Sales teams to ensure alignment and seamless contractor experiences. -Ensure accurate and timely data entry in CRM systems, maintaining high standards of lead and contractor record integrity. Skills and Experience Required: • Proven experience in an internal sales or telesales management role, ideally within a fast-paced or high-volume environment. • Strong leadership skills with the ability to inspire and drive performance in a team. • Demonstrable success in managing onboarding or inside sales teams with high closing percentages. • Excellent communication, interpersonal, and motivational skills. • Data-driven mindset with experience in using CRM and sales analytics tools. • Organised, detail-oriented, and able to thrive under pressure. • Knowledge of onboarding best practices and customer journey management is a plus. • Experience working within a regulatory framework would be advantageous Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
CREDIT CONTROLLER CREDIT CONTROLLER'S MAIN PURPOSE OF THE ROLE: To provide Credit Control services and oversee the administration of the Sales Ledgers for the organisation. CREDIT CONTROLLER'S MAIN RESPONSIBILITIES: Proactively chase domestic and export debts using telephone, email, and letters to meet collection targets. Resolve account queries, reconcile accounts, and liaise with other departments and Business Development Managers as required. Post sterling and foreign currency receipts onto the accounts system and manage the banking of cheque payments. Prepare documentation for the Senior Credit Controller to initiate legal proceedings when necessary. Assist with setting up new customer accounts, obtaining and analysing credit reports, and issuing/reviewing credit limits in line with company policy. Monitor sales orders and liaise with customer care and dispatch teams to ensure smooth operations. Perform month-end procedures, including reconciliations, generating reports, and sending statements. CREDIT CONTROLLER'S ADDITIONAL DUTIES: Reconcile petty cash and foreign currency accounts. Maintain filing systems for easy access and record-keeping. Provide weekly updates to the Senior Credit Controller on progress towards collection targets. Support limited purchase ledger tasks as holiday or sickness cover. CREDIT CONTROLLER'S SKILLS AND EXPERIENCE: GCSEs in Maths and English (or equivalent). Prior experience in Credit Control or Debt Collection (comprehensive training will be provided). Proficient in Microsoft Excel and Word (basic to intermediate level). Strong written and verbal communication skills. CREDIT CONTROLLER'S BENEFITS Salary: up to 26k (DOE) Days only Mon to Fri 830AM to 5PM 23 days holidays plus BH EAP Life Assurance Pension PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Oct 16, 2025
Full time
CREDIT CONTROLLER CREDIT CONTROLLER'S MAIN PURPOSE OF THE ROLE: To provide Credit Control services and oversee the administration of the Sales Ledgers for the organisation. CREDIT CONTROLLER'S MAIN RESPONSIBILITIES: Proactively chase domestic and export debts using telephone, email, and letters to meet collection targets. Resolve account queries, reconcile accounts, and liaise with other departments and Business Development Managers as required. Post sterling and foreign currency receipts onto the accounts system and manage the banking of cheque payments. Prepare documentation for the Senior Credit Controller to initiate legal proceedings when necessary. Assist with setting up new customer accounts, obtaining and analysing credit reports, and issuing/reviewing credit limits in line with company policy. Monitor sales orders and liaise with customer care and dispatch teams to ensure smooth operations. Perform month-end procedures, including reconciliations, generating reports, and sending statements. CREDIT CONTROLLER'S ADDITIONAL DUTIES: Reconcile petty cash and foreign currency accounts. Maintain filing systems for easy access and record-keeping. Provide weekly updates to the Senior Credit Controller on progress towards collection targets. Support limited purchase ledger tasks as holiday or sickness cover. CREDIT CONTROLLER'S SKILLS AND EXPERIENCE: GCSEs in Maths and English (or equivalent). Prior experience in Credit Control or Debt Collection (comprehensive training will be provided). Proficient in Microsoft Excel and Word (basic to intermediate level). Strong written and verbal communication skills. CREDIT CONTROLLER'S BENEFITS Salary: up to 26k (DOE) Days only Mon to Fri 830AM to 5PM 23 days holidays plus BH EAP Life Assurance Pension PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Oct 15, 2025
Full time
Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Test Engineer We are currently seeking a Test Engineer to join our Documentation Department in Basildon, Essex. This role involves executing comprehensive test protocols as part of the commissioning process for aerosol production lines assembled at our facility, prior to formal customer acceptance testing. The technician will ensure equipment functions as designed by following a detailed set of mandated tests, reporting results for project team review, and supporting Project Managers and Engineering Technicians. Test Engineer's Key Responsibilities: Execute established test protocols Complete all relevant test documentation Report incidents, deviations, or failures identified during test execution Provide detailed feedback on executed tests and outcomes Identify improvements to test processes to enhance efficiency Liaise with customer validation teams during Factory Acceptance and on-site testing Maintain and calibrate test equipment as required Test Engineer's Requirements: Formal engineering qualification Proficiency in MS Office, including MS Word and Excel A solid understanding of automated equipment and machinery Previous experience in formal testing processes Test Engineer's Benefits Working hours: Total weekly working hours: 37 - 09:00-12:30 and 14:00-16:00 23 days + 2 discretionary days + Bank Holidays, 3 + discretionary to be saved for Xmas. Bonus - a Christmas bonus and a profit-related bonus. Life Cover - Immediate life and accident cover. Pension - automatically enrolled at 4% employer and 5% employee, which is the statutory minimum for our scheme. (After 2 years, the employer will contribute 8.5% as long as the employee contributes 4%) Private Healthcare (After two years, they can join the private healthcare scheme) Disability Cover (After four years, get disability coverage.) Free onsite parking Café Cycle to work scheme eligibility dependant on length of service Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. Please note this is not a sponsored job. Candidates must have full rights to work in the UK without sponsorship requirements at any point
Oct 14, 2025
Full time
Test Engineer We are currently seeking a Test Engineer to join our Documentation Department in Basildon, Essex. This role involves executing comprehensive test protocols as part of the commissioning process for aerosol production lines assembled at our facility, prior to formal customer acceptance testing. The technician will ensure equipment functions as designed by following a detailed set of mandated tests, reporting results for project team review, and supporting Project Managers and Engineering Technicians. Test Engineer's Key Responsibilities: Execute established test protocols Complete all relevant test documentation Report incidents, deviations, or failures identified during test execution Provide detailed feedback on executed tests and outcomes Identify improvements to test processes to enhance efficiency Liaise with customer validation teams during Factory Acceptance and on-site testing Maintain and calibrate test equipment as required Test Engineer's Requirements: Formal engineering qualification Proficiency in MS Office, including MS Word and Excel A solid understanding of automated equipment and machinery Previous experience in formal testing processes Test Engineer's Benefits Working hours: Total weekly working hours: 37 - 09:00-12:30 and 14:00-16:00 23 days + 2 discretionary days + Bank Holidays, 3 + discretionary to be saved for Xmas. Bonus - a Christmas bonus and a profit-related bonus. Life Cover - Immediate life and accident cover. Pension - automatically enrolled at 4% employer and 5% employee, which is the statutory minimum for our scheme. (After 2 years, the employer will contribute 8.5% as long as the employee contributes 4%) Private Healthcare (After two years, they can join the private healthcare scheme) Disability Cover (After four years, get disability coverage.) Free onsite parking Café Cycle to work scheme eligibility dependant on length of service Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. Please note this is not a sponsored job. Candidates must have full rights to work in the UK without sponsorship requirements at any point
Test Engineer We are currently seeking a Test Engineer to join our Documentation Department in Basildon, Essex. This role involves executing comprehensive test protocols as part of the commissioning process for aerosol production lines assembled at our facility, prior to formal customer acceptance testing. The technician will ensure equipment functions as designed by following a detailed set of mandated tests, reporting results for project team review, and supporting Project Managers and Engineering Technicians. Test Engineer's Key Responsibilities: Execute established test protocols Complete all relevant test documentation Report incidents, deviations, or failures identified during test execution Provide detailed feedback on executed tests and outcomes Identify improvements to test processes to enhance efficiency Liaise with customer validation teams during Factory Acceptance and on-site testing Maintain and calibrate test equipment as required Test Engineer's Requirements: Formal engineering qualification Proficiency in MS Office, including MS Word and Excel A solid understanding of automated equipment and machinery Previous experience in formal testing processes Test Engineer's Benefits Working hours: Total weekly working hours: 37 - 09:00-12:30 and 14:00-16:00 23 days + 2 discretionary days + Bank Holidays, 3 + discretionary to be saved for Xmas. Bonus - a Christmas bonus and a profit-related bonus. Life Cover - Immediate life and accident cover. Pension - automatically enrolled at 4% employer and 5% employee, which is the statutory minimum for our scheme. (After 2 years, the employer will contribute 8.5% as long as the employee contributes 4%) Private Healthcare (After two years, they can join the private healthcare scheme) Disability Cover (After four years, get disability coverage.) Free onsite parking Café Cycle to work scheme eligibility dependant on length of service Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. Please note this is not a sponsored job. Candidates must have full rights to work in the UK without sponsorship requirements at any point
Oct 07, 2025
Full time
Test Engineer We are currently seeking a Test Engineer to join our Documentation Department in Basildon, Essex. This role involves executing comprehensive test protocols as part of the commissioning process for aerosol production lines assembled at our facility, prior to formal customer acceptance testing. The technician will ensure equipment functions as designed by following a detailed set of mandated tests, reporting results for project team review, and supporting Project Managers and Engineering Technicians. Test Engineer's Key Responsibilities: Execute established test protocols Complete all relevant test documentation Report incidents, deviations, or failures identified during test execution Provide detailed feedback on executed tests and outcomes Identify improvements to test processes to enhance efficiency Liaise with customer validation teams during Factory Acceptance and on-site testing Maintain and calibrate test equipment as required Test Engineer's Requirements: Formal engineering qualification Proficiency in MS Office, including MS Word and Excel A solid understanding of automated equipment and machinery Previous experience in formal testing processes Test Engineer's Benefits Working hours: Total weekly working hours: 37 - 09:00-12:30 and 14:00-16:00 23 days + 2 discretionary days + Bank Holidays, 3 + discretionary to be saved for Xmas. Bonus - a Christmas bonus and a profit-related bonus. Life Cover - Immediate life and accident cover. Pension - automatically enrolled at 4% employer and 5% employee, which is the statutory minimum for our scheme. (After 2 years, the employer will contribute 8.5% as long as the employee contributes 4%) Private Healthcare (After two years, they can join the private healthcare scheme) Disability Cover (After four years, get disability coverage.) Free onsite parking Café Cycle to work scheme eligibility dependant on length of service Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy. Please note this is not a sponsored job. Candidates must have full rights to work in the UK without sponsorship requirements at any point
Warehouse Operatives / Parcel Sorters Location: Warrington Pay Rate: £12.21 £12.69 per hour Shifts: Monday to Sunday, 5 days per week (including weekends), various start times Immediate Starts Available CSP Recruitment are currently recruiting Warehouse Operatives / Parcel Sorters to join a busy logistics site in Warrington. This is a great opportunity to secure long-term, ongoing work with the possibility of a permanent contract. We are looking for hardworking, reliable, and motivated individuals who are comfortable in a fast-paced warehouse environment. Key Responsibilities: Sorting parcels and placing them into correct postcode areas Using scanning devices to track and label parcels Loading and unloading vehicles safely and efficiently Maintaining organisation and cleanliness of the warehouse General warehouse operative duties as required Working as part of a team to meet deadlines and targets Requirements: Previous experience as a Warehouse Operative, Parcel Sorter, Picker/Packer, Loader, or similar role is an advantage Manual handling involved Ability to work under pressure in a fast-moving environment Strong communication skills and ability to follow instructions Flexibility regarding shifts and start times Reliable, punctual, and committed to long-term work What We Offer: Competitive pay rates: £12.21 £12.69 per hour Weekly pay, every Friday Temporary to permanent opportunities Ongoing training and support Friendly, supportive team environment Career development within the company Apply Now! If you are interested in this Warehouse Operative / Parcel Sorter role in Warrington, click Apply Today and one of our recruitment consultants will contact you.
Oct 06, 2025
Full time
Warehouse Operatives / Parcel Sorters Location: Warrington Pay Rate: £12.21 £12.69 per hour Shifts: Monday to Sunday, 5 days per week (including weekends), various start times Immediate Starts Available CSP Recruitment are currently recruiting Warehouse Operatives / Parcel Sorters to join a busy logistics site in Warrington. This is a great opportunity to secure long-term, ongoing work with the possibility of a permanent contract. We are looking for hardworking, reliable, and motivated individuals who are comfortable in a fast-paced warehouse environment. Key Responsibilities: Sorting parcels and placing them into correct postcode areas Using scanning devices to track and label parcels Loading and unloading vehicles safely and efficiently Maintaining organisation and cleanliness of the warehouse General warehouse operative duties as required Working as part of a team to meet deadlines and targets Requirements: Previous experience as a Warehouse Operative, Parcel Sorter, Picker/Packer, Loader, or similar role is an advantage Manual handling involved Ability to work under pressure in a fast-moving environment Strong communication skills and ability to follow instructions Flexibility regarding shifts and start times Reliable, punctual, and committed to long-term work What We Offer: Competitive pay rates: £12.21 £12.69 per hour Weekly pay, every Friday Temporary to permanent opportunities Ongoing training and support Friendly, supportive team environment Career development within the company Apply Now! If you are interested in this Warehouse Operative / Parcel Sorter role in Warrington, click Apply Today and one of our recruitment consultants will contact you.
Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
Sep 24, 2025
Full time
Customer Support Executive As a Customer Support Executive, you will act as a key point of contact between customers and internal teams, ensuring a smooth and positive customer experience. You will oversee the end-to-end order process and provide timely, accurate responses to customer enquiries. This role requires excellent communication skills, strong attention to detail, and a collaborative approach to support internal departments and maintain high standards of service. Customer Support Executive Key Responsibilities Coordinate with international customer service teams across different time zones (e.g. US, UK, Germany) to deliver seamless support and consistent communication for global customers. Accurately process and enter customer orders into the ERP system, ensuring correct pricing, lead times, and terms. Issue order acknowledgements within agreed service levels and proactively update customers on order status, maintain accurate and up-to-date customer information within the ERP system (Business Central preferred) and record and track customer interactions, open issues, and follow-ups within the CRM system to support sales and service strategies. Provide professional and prompt support via email, telephone, and online chat, from quotation through to post-shipment assistance. Prepare spare parts quotations and conduct timely follow-ups to secure sales opportunities. Work closely with Regional Sales Managers to share updates, escalate issues, and align on customer needs. Collaborate with Application Engineers to verify technical specifications and finalise order documentation. Coordinate with Operations (Planning, Production, and Logistics teams) to monitor stock levels, manage lead times, and ensure on-time delivery. Liaise with the Engineering team to ensure new items are correctly set up and orders are technically accurate for release. Generate internal status reports and contribute to continuous improvement of customer service processes. Log customer claims in line with the established claims process, ensuring accurate documentation and timely resolution. Undertake additional responsibilities and provide cross-functional support as required. Customer Support Executive Preferred Qualifications & Requirements Bachelor s degree or equivalent work experience preferred. Minimum of 2 years experience in a customer service or sales support role, ideally within a technical or manufacturing environment. Proficiency with MS Office Suite; ERP system experience essential, with CRM knowledge (Business Central / Dynamics 365 preferred). Excellent telephone and email etiquette. Strong verbal and written communication skills with a customer-first approach. Detail-oriented with the ability to manage multiple priorities under tight deadlines. Team-focused, proactive, and able to work independently. Strong problem-solving ability and adaptability in a fast-paced environment. Customer Support Executive Benefits & Hours of Work Salary: up to £30k - £35k (DOE), Hours of work: Mon to Fri 830AM to 430PM, Free onsite parking, Life Assurance & Employee engagement events, Health Cash Plan, Salary sacrifice and Pension - employer contribution 4% PLEASE NOTE THIS IS NOT A SPONSORED JOB, CANDIDATES REQUIRING SPONSORSHIP OR ON A PSW VISA WILL NOT BE CONSIDERED Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy.
