Recruit Mint Ltd

Job Description: Job: Customer Service Specialist Location: Bar Hill Salary 27,000 Monday to Friday Tempt to perm We are seeking a positive, enthusiastic individual to join our clients Customer Service team in a fast-paced manufacturing environment. This role is ideal for someone with strong communication skills who enjoys working with both internal teams and external customers, and who takes pride in delivering a high level of service.Key Responsibilities Build and maintain strong relationships with customers via phone and email, developing a clear understanding of their business needs Respond to customer enquiries, liaising with internal departments as required and providing timely updates Process customer orders, including PO changes, rescheduling, rework, returns and repairs Collaborate closely with Production and Purchasing teams to meet delivery commitments, managing shortages and escalations Communicate and agree order changes internally and externally Raise credit and debit notes Maintain accurate system data, including price lists, quotes, RFQs, customer details, BOMs and drawings Review and manage the customer order book, communicating changes as required Support quotations, sales forecasting and job costings Attend and contribute to production meetings Identify potential issues and escalate appropriately Support stock takes and audits Complete additional tasks as requested by your line manager Skills & Experience Highly organised with strong attention to detail Previous experience in a customer service or sales support role Advanced Microsoft Excel skills (essential) Ability to understand technical drawings (desirable) Experience in a manufacturing environment (desirable) SAP experience (desirable) Benefits 25 days annual leave plus bank holidays (increasing to 30 days with long service) Early finish at 12:30pm every Friday Private healthcare and dental cover Income protection and 4x life assurance Profit share bonus and annual merit salary review Enhanced family leave Employee assistance programme Discount platform Company events