Customer Service Advisor 5 days in the office Mon-Fri 8:30am-5pm Role Purpose Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics. Main Accountabilities: Manage and proactively monitor the status of ongoing business from assigned customer accounts. Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation. Liaise directly with the Sales Department providing additional support with customers and briefs. Raise production job tickets through the sites MIS system. Work with other internal departments with a positive approach to answer any related queries. Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders. Proactively manage customer accounts from concept through to completed product to ensure total satisfaction and delivery performance. Take ownership of any customer queries or complaints and proactively follow through to resolution. Develop self and always maintain knowledge in relevant fields. Attend team meetings. Support other Customer Service Staff with holiday cover and workload peaks. Monitor project costs and ensure all relevant charges are maintained ready for invoicing. To deliver work on time and to a high standard as agreed. Working with employees and line managers to help maintain a positive culture Build relationships across the Company with all levels of staff To understand and adhere to the Company work processes, procedures, and policies Flexible approach to work to meet deadlines Ability to work calmly and effectively when under pressure of tight deadlines Deliver ad-hoc duties as reasonably required by line manager Adhere to Health and Safety regulations Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Mar 20, 2026
Full time
Customer Service Advisor 5 days in the office Mon-Fri 8:30am-5pm Role Purpose Reporting to the Customer Services Manager, this role is responsible for the day to day running of assigned Customer Accounts for Service Graphics. Main Accountabilities: Manage and proactively monitor the status of ongoing business from assigned customer accounts. Working directly with the client, provide assistance with ongoing projects whilst offering solutions and ideas when needed. Make recommendations for improvements, cost savings and innovation. Liaise directly with the Sales Department providing additional support with customers and briefs. Raise production job tickets through the sites MIS system. Work with other internal departments with a positive approach to answer any related queries. Liaise with other divisional and group sites when required, either by submitting or receiving production briefs and orders. Proactively manage customer accounts from concept through to completed product to ensure total satisfaction and delivery performance. Take ownership of any customer queries or complaints and proactively follow through to resolution. Develop self and always maintain knowledge in relevant fields. Attend team meetings. Support other Customer Service Staff with holiday cover and workload peaks. Monitor project costs and ensure all relevant charges are maintained ready for invoicing. To deliver work on time and to a high standard as agreed. Working with employees and line managers to help maintain a positive culture Build relationships across the Company with all levels of staff To understand and adhere to the Company work processes, procedures, and policies Flexible approach to work to meet deadlines Ability to work calmly and effectively when under pressure of tight deadlines Deliver ad-hoc duties as reasonably required by line manager Adhere to Health and Safety regulations Please note that due to the high volume of responses we receive, only successful applicants will be contacted. We are an equal opportunity employer, and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation, or marital status.
Job Title: Account Manager Location: Worcestershire fully office based Salary: 25,000 - 30,000 (dependent on experience) Exciting opportunity for experienced Account Manager to join a team of account managers within a busy and growing organisation. To provide support for clients and manage their work through the complete production process. Provide support to the Site Director and Sales and Client Services Director as necessary. The role encompasses: Liaising with the client and the necessary internal departments (IT, Print, Finishing) to prepare timely and accurate works instructions. Assisting in hosting client visits and DR tests and ensuring the completion and maintenance of subsequent reports and certifications and any resulting corrective action. Submitting accurate, timely and descriptive reports and invoices. Maintaining regular contact with customers to build trusted relationships. Providing high levels of written and verbal communication skills internally and externally. Effectively managing client expectations through regular updates. Support all colleagues as necessary. Always ensuring a positive customer experience. Being well-presented, professional, and representing the company in a professional manner. Other duties and Projects as instructed, from time to time by the Site Director and/or Sales and Client Services Director 2. PRINCIPAL REQUIRMENTS Confident and comfortable communicator who can use varied methods and communicate with people at all levels. Client-focused and able to understand and recognise key client deadlines and schedules Possess a good working knowledge of Microsoft applications (Word, Excel, PowerPoint) Highly self motivated and organised, with a proactive and flexible work attitude Ability to multitask and simultaneously manage multiple jobs. To remain calm under pressure and skilled at multi-tasking
Mar 17, 2026
Full time
Job Title: Account Manager Location: Worcestershire fully office based Salary: 25,000 - 30,000 (dependent on experience) Exciting opportunity for experienced Account Manager to join a team of account managers within a busy and growing organisation. To provide support for clients and manage their work through the complete production process. Provide support to the Site Director and Sales and Client Services Director as necessary. The role encompasses: Liaising with the client and the necessary internal departments (IT, Print, Finishing) to prepare timely and accurate works instructions. Assisting in hosting client visits and DR tests and ensuring the completion and maintenance of subsequent reports and certifications and any resulting corrective action. Submitting accurate, timely and descriptive reports and invoices. Maintaining regular contact with customers to build trusted relationships. Providing high levels of written and verbal communication skills internally and externally. Effectively managing client expectations through regular updates. Support all colleagues as necessary. Always ensuring a positive customer experience. Being well-presented, professional, and representing the company in a professional manner. Other duties and Projects as instructed, from time to time by the Site Director and/or Sales and Client Services Director 2. PRINCIPAL REQUIRMENTS Confident and comfortable communicator who can use varied methods and communicate with people at all levels. Client-focused and able to understand and recognise key client deadlines and schedules Possess a good working knowledge of Microsoft applications (Word, Excel, PowerPoint) Highly self motivated and organised, with a proactive and flexible work attitude Ability to multitask and simultaneously manage multiple jobs. To remain calm under pressure and skilled at multi-tasking
Shift Pattern: Monday to Friday (09 00) The Role We are seeking a reliable and detail-oriented Hand Enclosing Operative to join our production team. This role plays a crucial part in the final stages of the print and mailing process, where accuracy, quality, and efficiency are essential. Working as part of the enclosing team, you will be responsible for the manual collation, assembly, and packaging of printed materials to meet client specifications and business standards. Key Responsibilities Material Preparation & Assembly Receive and verify printed materials against job specifications. Organise, sort, and prepare items for hand enclosing, ensuring correct sequencing. Assemble and collate printed pieces manually, following job orders and production guidelines. Insert, fold, and prepare items to required quality standards. Quality Control Carry out visual checks to ensure accuracy and consistency. Identify and correct any defects or discrepancies in assembled materials. Report quality issues or deviations promptly to the Enclosing Manager. Maintain accurate records of completed jobs, output volumes, and any issues encountered. Packaging & Dispatch Package finished products securely and efficiently to avoid damage. Label all items accurately for identification and distribution. Work to production schedules and meet agreed deadlines. Equipment & Safety Operate and maintain basic hand tools and equipment used during enclosing. Perform minor troubleshooting and routine upkeep of tools when required. Keep the work area clean, organised, and compliant with health & safety standards. Adhere to company policies, quality procedures, and safe working practices at all times. Teamwork & Continuous Improvement Collaborate with colleagues to ensure smooth workflow across the enclosing department. Provide feedback on processes to support efficiency and continuous improvement. Be flexible to take on reasonable ad hoc duties in line with business needs. Skills & Requirements Strong attention to detail and manual dexterity. Ability to follow job sheets and interpret specifications accurately. Good communication skills in English and ability to work effectively within a team. Physically able to carry out the role, including standing or sitting for extended periods, lifting, and repetitive hand movements. Previous experience in a print, mailing, or production environment desirable but not essential (full training provided).
Oct 09, 2025
Full time
Shift Pattern: Monday to Friday (09 00) The Role We are seeking a reliable and detail-oriented Hand Enclosing Operative to join our production team. This role plays a crucial part in the final stages of the print and mailing process, where accuracy, quality, and efficiency are essential. Working as part of the enclosing team, you will be responsible for the manual collation, assembly, and packaging of printed materials to meet client specifications and business standards. Key Responsibilities Material Preparation & Assembly Receive and verify printed materials against job specifications. Organise, sort, and prepare items for hand enclosing, ensuring correct sequencing. Assemble and collate printed pieces manually, following job orders and production guidelines. Insert, fold, and prepare items to required quality standards. Quality Control Carry out visual checks to ensure accuracy and consistency. Identify and correct any defects or discrepancies in assembled materials. Report quality issues or deviations promptly to the Enclosing Manager. Maintain accurate records of completed jobs, output volumes, and any issues encountered. Packaging & Dispatch Package finished products securely and efficiently to avoid damage. Label all items accurately for identification and distribution. Work to production schedules and meet agreed deadlines. Equipment & Safety Operate and maintain basic hand tools and equipment used during enclosing. Perform minor troubleshooting and routine upkeep of tools when required. Keep the work area clean, organised, and compliant with health & safety standards. Adhere to company policies, quality procedures, and safe working practices at all times. Teamwork & Continuous Improvement Collaborate with colleagues to ensure smooth workflow across the enclosing department. Provide feedback on processes to support efficiency and continuous improvement. Be flexible to take on reasonable ad hoc duties in line with business needs. Skills & Requirements Strong attention to detail and manual dexterity. Ability to follow job sheets and interpret specifications accurately. Good communication skills in English and ability to work effectively within a team. Physically able to carry out the role, including standing or sitting for extended periods, lifting, and repetitive hand movements. Previous experience in a print, mailing, or production environment desirable but not essential (full training provided).
Basic Information Department : Production Finishing Reporting to : Night Operations Manager Location : Dagenham Shift Pattern : 3-on, 2-off / 2-on, 3-off / 2-on, 2-off / 3-on, 3-off Hours : 42 hours per week (18:00pm 06:00am) The Role We are looking for a skilled Digital Print Finisher to join our busy production finishing department on the night shift. You will be responsible for operating a range of digital finishing equipment to produce high-quality printed materials, ensuring all jobs are completed to specification, on time, and to the highest standard. This role requires excellent attention to detail, technical knowledge of finishing processes, and the ability to work efficiently in a fast-paced print production environment. Key Responsibilities Operate finishing equipment such as cutters, folders, laminators, binders. Ensure all jobs are completed to the correct specification, quality checked and dispatched on time. Maintain a high level of accuracy and consistency in all work produced. Follow all health and safety procedures and keep the work area clean and organised. Support workflow efficiency by preparing materials and setting up machines for upcoming jobs. Report machine issues promptly and assist with routine maintenance as required. Work closely with colleagues and supervisors to prioritise tasks and meet daily production schedules. Adhere to company processes and contribute to reducing waste and errors. Support cross-training within the team to build flexibility and skills. Skills & Experience Previous experience in a print finishing or production environment (digital print experience preferred). Hands-on knowledge of finishing equipment (e.g. guillotines, laminators, binders, folders). Strong attention to detail with a commitment to quality. Ability to work under pressure and meet tight deadlines. Good communication and teamwork skills. Flexibility to adapt to changing priorities in a fast-moving environment. Rewards and Benefits Competitive salary with overtime opportunities. Free on-site car parking. Health benefits including Bupa cash plan, free eye tests, and contribution towards glasses for VDU users. £500 Refer a Friend reward scheme. Free fresh fruit and refreshments provided daily. Employee recognition awards. Wellbeing support including Employee Assistance Programme and accredited Mental Health First Aiders on-site.
Oct 09, 2025
Full time
Basic Information Department : Production Finishing Reporting to : Night Operations Manager Location : Dagenham Shift Pattern : 3-on, 2-off / 2-on, 3-off / 2-on, 2-off / 3-on, 3-off Hours : 42 hours per week (18:00pm 06:00am) The Role We are looking for a skilled Digital Print Finisher to join our busy production finishing department on the night shift. You will be responsible for operating a range of digital finishing equipment to produce high-quality printed materials, ensuring all jobs are completed to specification, on time, and to the highest standard. This role requires excellent attention to detail, technical knowledge of finishing processes, and the ability to work efficiently in a fast-paced print production environment. Key Responsibilities Operate finishing equipment such as cutters, folders, laminators, binders. Ensure all jobs are completed to the correct specification, quality checked and dispatched on time. Maintain a high level of accuracy and consistency in all work produced. Follow all health and safety procedures and keep the work area clean and organised. Support workflow efficiency by preparing materials and setting up machines for upcoming jobs. Report machine issues promptly and assist with routine maintenance as required. Work closely with colleagues and supervisors to prioritise tasks and meet daily production schedules. Adhere to company processes and contribute to reducing waste and errors. Support cross-training within the team to build flexibility and skills. Skills & Experience Previous experience in a print finishing or production environment (digital print experience preferred). Hands-on knowledge of finishing equipment (e.g. guillotines, laminators, binders, folders). Strong attention to detail with a commitment to quality. Ability to work under pressure and meet tight deadlines. Good communication and teamwork skills. Flexibility to adapt to changing priorities in a fast-moving environment. Rewards and Benefits Competitive salary with overtime opportunities. Free on-site car parking. Health benefits including Bupa cash plan, free eye tests, and contribution towards glasses for VDU users. £500 Refer a Friend reward scheme. Free fresh fruit and refreshments provided daily. Employee recognition awards. Wellbeing support including Employee Assistance Programme and accredited Mental Health First Aiders on-site.
