Cameo Consultancy

As Customer Service Administrator you will joining a small, busy service team. The role is based on site in Buckingham, is full time and permanent offering a salary of up to 26,000. Working for a highly successful business who have worked in the garage equipment sector for decades. Purpose of the role: Supporting the service team providing high levels of customer service, maintaining the database and administration. Key Accountabilities of the Customer Service Administrator : Be first point of contact for customers Providing high levels of customer care over the phone and via email Liaise with customers, resolving any queries quickly and efficiently Generate system based quotes and invoices Support with coordinating service administration Contact customers to confirm proposed dates and obtain order numbers for scheduled work Maintain database all customer records Skills Required for the Service Administrator: Confident customer services skills Methodical approach used to managing a busy workload Administration experience within an office environment Solid IT skills including MS Office Excellent communications skills Organised approach to work, able to work on multiple tasks at the same time High levels of accuracy and attention to detail Adaptable in a changing environment What's in it for you? A salary of up to 26,000 Monday to Thursday 8.30 am to 5.00 pm with an hour for lunch, Friday 8.30 - 4.30 with 30 min lunch 22 days hol +bank hols, increasing with service Training, support and development Working for a successful, established business Private healthcare for you and your family after six month probation

We're recruiting for a Workshop Service Technician to join a well-established and growing hire division within a global equipment business. This is a hands on workshop-based role focused on servicing, repairing, maintaining and preparing industrial cleaning equipment ready for hire and customer use. You'll play a key part in ensuring machines are turned around efficiently, safely and to a high standard. This role would suit someone general engineering background who enjoys fault finding, repairs and working as part of a close-knit technical team. The Role for the Workshop Service Technician Diagnose, service and repair a range of industrial cleaning equipment Carry out pre-delivery inspections and machine preparation Ensure machines are cleaned, tested and ready for customer hire Fault find across mechanical and electrical systems Replace components and complete repair records accurately Maintain high workshop standards, health & safety and organisation Work closely with the wider hire and service team to ensure turnaround times are achieved Support continuous improvement and maintain excellent service standards What We're Looking For Previous experience within a service, workshop or engineering environment Strong mechanical fault-finding skills Basic electrical diagnostic knowledge would be advantageous Organised and self-motivated approach Team player with good communication skills Comfortable using systems/tablets for job updates and reporting What's in it for you? Starting salary of 37,500 salary for the Workshop Service Technician Excellent company benefits package, including 25 days holiday + bank holidays + your birthday off, pension, health plan, sick pay & critical illness cover, end of year bonus, staff discounts and social events, ongoing training and career development Stable Monday-Friday workshop role Supportive team environment Long-term career opportunities within a growing business If you enjoy hands on engineering work, problem solving and being part of a busy workshop operation, we'd love to hear from you.

As Assistant Product Manager, you will be responsible for developing and leading a product category vision and planning, championing best in class category management against pre-agreed objectives that support the overall direction of the company. You will have ownership of product management and marketing for consumer business categories, from identifying the possible win, the formation of launch plans, product positioning, creation of engagement and relevant content, through to analysis competitor and category performance. This is fantastic opportunity for someone with a passion for product marketing, retail knowledge and a curious approach, to join a highly respected Banbury based organisation. This role is available on a full time, permanent basis. As Assistant Product Manager, you will be responsible for: Developing data and insight led 1, 3 & 5 year category strategy plans, in line with wider business and specific category objectives. Measuring and reporting performance to senior management, both in the UK and Internationally Creating comprehensive launch plans for all new product launches in the UK, leading cross departmental teams to guarantee successful market entry Developing product and price positioning, lead statements, KSP's, features & benefits, and point of difference for all existing and new products Supporting the Product Management Coordination, tracking and analysing sales performance of selected product categories, using data such as Sales-in, EPOS, GFK, ATV & margin to make product, promotion and marketing recommendations Carrying out annual category reviews ahead of updating and presenting new strategy and plans to key internal stakeholders in a timely manner Working closely with the Online and Retail sales teams to understand market and retailer opportunities & challenges. Being proactive with recommendations based on research and/or analysis as well as category plans Managing the creation of all copy and content for Consumer categories and products. Liaising with the wider Marketing teams to ensure the assets created support the relevant channels, and overall product strategy Documenting, and making decisions / recommendations from extensive competitor research. Supporting the wider Product and Marketing team with desktop, field and product test analysis. Reporting findings and recommendations to wider business and internationally. Overseeing and managing all product information creation and data entry relating to owned categories, supporting colleagues in other departments with such information where required. Being a product and category champion, available to deliver presentations, training and insight to internal and external stakeholders where required Liaising closely with Head Office colleagues, particularly Product Management, providing relevant feedback and building relationships to influence wider company decisions Working closely with the logistics and stock control team to manage shipping, stock and forecast requirements in line with category plans Proactively attending retailer and internal meetings to influence and support category performance objectives Skills / Experience required: Product and marketing experience within a fast-moving business Marketing or business qualification, desirable Experience of managing relationships with retailers or wholesalers Confident and strong communicator Planned and structured approach Methodical and adaptable character Driving licence essential (attending events, when required) What's in it for you: This is a great opportunity to join a well-respected local employer who offers not only an amazing culture and progression opportunities but also a very modern office with well-equipped facilities. The salary for this position is confidential and will be discussed on application. You will receive 32 days' holiday (including 8 bank holidays), a generous pension, life assurance, sick pay, healthcare and staff discounts. Please forward your CV for a quick response.