Cameo Consultancy

We're recruiting for a Service Coordinator to join a busy service department within a well-established, global organisation based in Banbury. This is a fantastic opportunity to join a supportive team environment where customer experience is at the heart of everything they do. If you love organisation, enjoy speaking to customers, and thrive in a fast-paced role where no two days are the same this could be perfect for you. The role As Service Coordinator, you'll play a key role in keeping the service operation running smoothly. You'll act as the link between customers, engineers and internal teams ensuring work is scheduled efficiently, queries are resolved quickly and customers feel genuinely looked after. This role sits within a busy service team supporting field engineers across the UK, so juggling priorities and staying calm under pressure is essential. What you'll be doing Acting as a key point of contact for customer enquiries via phone and email Scheduling work for Field Service Engineers to meet response times and service agreements Providing proactive updates to customers on service progress and planned work Creating and managing cost estimates within the CRM system Processing spare parts orders for approved work Monitoring open orders, WIP jobs and delivery notes to ensure smooth completion Investigating invoice queries and raising credit paperwork where needed Following up outstanding purchase orders and open cost estimations Producing customer reports and supporting service contract administration Working closely with internal departments and the wider service team What we're looking for This role would suit someone from a customer service, service coordination, scheduling or busy administration background. We're particularly looking for someone who: Is highly organised and thrives when juggling multiple priorities Stays calm and professional under pressure Enjoys speaking with customers and building relationships Has strong attention to detail and accuracy Is confident using Microsoft Office and CRM systems Works well as part of a collaborative team Brings positive energy and enjoys being part of a supportive culture The team & culture You'll be joining a friendly and collaborative service department led by an experienced and supportive manager who truly champions customer service. The team environment is calm, positive and team focused, and they're keen to welcome someone who brings energy, personality and a great customer mindset. Full training will be provided, with great onboarding and opportunities to grow and develop within the business. What's in it for you? Starting salary of 27,000 + annual bonus Profit share scheme 25 days holiday + bank holidays + your Birthday off Hybrid working (2 days from home after probation) Pension scheme Life assurance Sick pay Staff discounts Excellent progression opportunities

Every spring, customer demand ramps up and we support Karcher by bringing in experienced, resilient Customer Care Agents who can hit the ground running and deliver great outcomes under pressure. We've placed 4 new starters and we need 2 more! This is not a new team. You'll be joining an established, high performing Customer Care department of 14 experienced colleagues, providing additional support during Karcher's busiest period of the year. This role is offered on an initial 6 month contract starting March/April. While it's contract, Karcher is a progressive employer and permanent opportunities may arise for strong performers, subject to business needs. What you'll be doing This is a fast paced, high volume customer environment, where quality and output both matter Handling inbound customer queries by phone and email across pre and after-sales Accurately processing orders, payments, returns and repair requests Managing pricing, product information, stock and delivery queries Owning complaints end-to-end- resolving issues with accountability and empathy Liaising with logistics providers and internal teams to ensure timely resolutions Raising credit notes, arranging repairs and handling warranty queries Keeping systems updated and working to clear SLAs and KPIs You'll be trusted to manage your time well, stay calm under pressure, and see issues through properly even when customers are frustrated or demanding. What we're really looking for This role suits someone who isn't fazed by challenge. Confident, clear communicator with strong customer service experience Resilient and emotionally intelligent able to handle difficult conversations Comfortable working at pace with a strong focus on output and accuracy Organised, detail-driven and able to juggle multiple priorities Confident using IT systems (SAP / Google Workspace experience is useful but not essential) If you've worked in contact centres, customer service, retail support or service operations, and you know what it's like to perform when the pressure is on, you'll feel at home here. What's in it for you Starting Salary: 25,000 Contract: 6 months (starting asap ideally March/April) Hours: Monday-Friday, 8:30am-5pm Holidays: 32 days (including bank holidays) Hybrid working: 2 days per week once fully trained Training: Structured onboarding programme Benefits: Pension, health plan, critical illness cover, sick pay, staff discounts Workplace: Modern offices, strong culture, respected brand, supportive team

As Customer Service Administrator you will be working as part of a supportive team who deliver first class service to their customers. The role is full time and permanent working onsite in their Brackley office. The company have been established since 2010 and has grown to over 300 locations. Hours are Monday to Friday 8.30 am to 5.00 pm and offering a starting salary of up to 26,500. This role will suit a customer service professional who wants to grow with the business. Purpose of the role: To deliver high levels of customer service working with major corporate accounts. The role is busy and varied and involves interacting with customers on a daily basis. Key Accountabilities for The Customer Service Administrator: Creating job records, maintaining the database Responding to customer queries Dealing with any queries, customer complaints Dealing with contract renewals Managing purchase orders Scheduling invoices Processing and uploading orders Liaising with customers daily basis regarding quotes, work orders, providing updates Portal management Organising quotes Scheduling invoices Uploading and processing orders Liaising with internal teams including business development managers Credit control for key accounts Key Skills Required for the Customer Service Administrator: High levels of customer service over the phone and by email Solid administration skills Highly organised with excellent levels of attention to detail Adaptable in a changing environment Credit control experience would be ab advantage Strong IT skills What's in it for you? A starting salary of up to 26,500 Based onsite Mon - Fri 8.30 - 5.00 pm (30 mins lunch and two 10 min breaks) 23 days hol + bank hols (you can also buy and sell hols days) Birthday day off (after one year service) Training, development and progression Annual performance and company related bonus Associate days, socials Associate equity program Plenty of free parking

We are delighted to be recruiting for a Service Administrator to join a successful, well-established family-run business within the agricultural sector based in Southam. This is a fantastic opportunity for an organised and customer-focused individual who enjoys variety and thrives in a busy, hands-on environment. As Service Administrator, you will be responsible for: Playing a key role in supporting the day-to-day running of the office and service department Managing reception and providing a professional meet & greet service Handling incoming calls and customer enquiries Supporting the Finance Manager with invoicing and administration Diary management and scheduling Liaising with customers, the warehouse, and the workshop team Maintaining office supplies and general office administration This is a varied position where you'll work with autonomy and be trusted to keep things running smoothly. As Service Administrator, you must be/have: Strong administrative and organisational skills Confident using IT systems and Microsoft Office Customer-focused and professional at all times Able to manage multiple tasks in a fast-paced, ever-changing environment Proactive, reliable, and able to use their own initiative Working Hours & Salary Monday to Friday, 8:30am - 5:00pm Saturday mornings, 8:00am - 12:00noon (With half a day off during the week) 27,000- 29,000 depending on experience If you're looking for a stable, long-term opportunity within a supportive and friendly team where your contribution truly matters, we would love to hear from you.

As Assistant Product Manager, you will be responsible for developing and leading a product category vision and planning, championing best in class category management against pre-agreed objectives that support the overall direction of the company. You will have ownership of product management and marketing for consumer business categories, from identifying the possible win, the formation of launch plans, product positioning, creation of engagement and relevant content, through to analysis competitor and category performance. This is fantastic opportunity for someone with a passion for product marketing, retail knowledge and a curious approach, to join a highly respected Banbury based organisation. This role is available on a full time, permanent basis. As Assistant Product Manager, you will be responsible for: Developing data and insight led 1, 3 & 5 year category strategy plans, in line with wider business and specific category objectives. Measuring and reporting performance to senior management, both in the UK and Internationally Creating comprehensive launch plans for all new product launches in the UK, leading cross departmental teams to guarantee successful market entry Developing product and price positioning, lead statements, KSP's, features & benefits, and point of difference for all existing and new products Supporting the Product Management Coordination, tracking and analysing sales performance of selected product categories, using data such as Sales-in, EPOS, GFK, ATV & margin to make product, promotion and marketing recommendations Carrying out annual category reviews ahead of updating and presenting new strategy and plans to key internal stakeholders in a timely manner Working closely with the Online and Retail sales teams to understand market and retailer opportunities & challenges. Being proactive with recommendations based on research and/or analysis as well as category plans Managing the creation of all copy and content for Consumer categories and products. Liaising with the wider Marketing teams to ensure the assets created support the relevant channels, and overall product strategy Documenting, and making decisions / recommendations from extensive competitor research. Supporting the wider Product and Marketing team with desktop, field and product test analysis. Reporting findings and recommendations to wider business and internationally. Overseeing and managing all product information creation and data entry relating to owned categories, supporting colleagues in other departments with such information where required. Being a product and category champion, available to deliver presentations, training and insight to internal and external stakeholders where required Liaising closely with Head Office colleagues, particularly Product Management, providing relevant feedback and building relationships to influence wider company decisions Working closely with the logistics and stock control team to manage shipping, stock and forecast requirements in line with category plans Proactively attending retailer and internal meetings to influence and support category performance objectives Skills / Experience required: Product and marketing experience within a fast-moving business Marketing or business qualification, desirable Experience of managing relationships with retailers or wholesalers Confident and strong communicator Planned and structured approach Methodical and adaptable character Driving licence essential (attending events, when required) What's in it for you: This is a great opportunity to join a well-respected local employer who offers not only an amazing culture and progression opportunities but also a very modern office with well-equipped facilities. The salary for this position is confidential and will be discussed on application. You will receive 32 days' holiday (including 8 bank holidays), a generous pension, life assurance, sick pay, healthcare and staff discounts. Please forward your CV for a quick response.