Prize Placements

Sales Support Administrator / Tadworth (Surrey) / KT15 Prize Placements are looking for an organised and customer-focused Sales Support Administrator to join our key client based in Tadworth, KT15, walking distance from the train station. The ideal Administrator will provide administrative support to the sales function, ensuring excellent customer service and the efficient processing of orders. The ideal Administrator / Sales Support Administrator will be responsible with the following: Respond to customer enquiries via telephone and email. Prepare quotations and support Account Managers with customer requirements. Process customer and supplier orders using the CRM system. Liaise with suppliers and internal teams to ensure on-time deliveries. Organising, filing paperwork and ensuring files are kept up to date Providing RAMS and using in-house systems (training will be provided) Skills & Experience Previous experience in sales support, sales administration or customer service. Strong communication and organisational skills. Experience using CRM systems and Microsoft Office, particularly Word and Excel. Ability to manage multiple tasks, work accurately and provide excellent customer service. This is a great opportunity to join a supportive team within a stable and reputable business, gaining valuable experience in a fast-moving environment. If this sounds of interest, apply now!

My client are seeking a Sales Administrator to join their team initially on a 1 year FTC basis. To be suitable you will need to have Administration & Customer Service experience, a good telephone manner and be confident dealing with customers at all levels. Duties will include: Processing orders Dealing with telephone enquiries Resolving Customer Service problems Support Sales Manager as required Putting together accurate quotes Working as part of a team Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client.

My client is seeking a Customer Experience Specialist to join their team on a permanent basis. As a Customer Experience Specialist you will play a crucial role in enhancing the service experience of our customers. You will become an important part of our Customer Care Team where the emphasis is placed on delivering exceptional service, timely responses, and robust solutions. This position is not simply about addressing inquiries but is instead focused on creating a friendly, trustworthy, and customer-centric environment. 37.5 per week/ 7.5 hours per day - 8.30am 5pm Hybrid (3x days office, 2x days home) RESPONSIBILITES: • Be the central contact for our customers, taking ownership of their needs and delivering an exceptional customer experience. • Responding promptly, and professionally to customer enquiries for support and information requests for contracts via both inbound customer calls and service emails. • Provide knowledgeable assistance to customers in order to resolve queries accurately and efficiently ensuring quality standards are in place. • Maintains a solutions-oriented approach to challenges, ensuring efficient and effective problem resolution. • Route calls through to specific departments where queries are outside of the teams responsibilities. • To collaborate with other internal departments or external customers to action customer requests successfully. • Processing of administration tasks and management of the customer portal. • Escalate customer issues to the appropriate department or management team as appropriate. • Provide feedback to management on customer issues, concerns and trends. EXPERIENCE AND SKILLS: • Previous experience delivering customer support via phone, ensuring high levels of satisfaction through clear communication. • A strong communicator who is confident engaging with customers over the phone and able to build rapport quickly and professionally. • Basic knowledge of financial sector area. • Passion for customer service and driven to achieve first contact resolution by putting the customer first. • Demonstrate exceptional organisational skills and the ability to handle multiple responsibilities with efficiency and accuracy. • Excellent written and verbal communication skills. • Take pro-active ownership of a customer query through to resolution. • Problem solving mentality with attention to detail. • IT literate with a good knowledge of Microsoft Office products. Prize Placements is acting as an employment business for temporary positions and an employment agency for permanent positions. We regret that we are unable to respond to all applications. If you have not heard from us within 7 days please consider that on this occasion your CV has not been selected for our client