Howells Solutions Limited

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary (around 4 weeks) Based in Hitchin £14 - £15 per hour, 37.5 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, work click apply for full job details

Position: Bid Administrator/Coordinator Location: North London Salary: up to £40k plus benefits The company Our client is part of a large group of companies that operate within the Energy market where they offer their services to Housing Associations and Local Authority's throughout the UK click apply for full job details

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas click apply for full job details

Position: Bid Administrator/Coordinator Location: North London Salary: up to 40k plus benefits The company Our client is part of a large group of companies that operate within the Energy market where they offer their services to Housing Associations and Local Authority's throughout the UK. Bid Coordinator Role The Bid Coordinator will play a key supporting role in the development and delivery of winning bids across the business. The Bid Coordinator will work closely with the Bid and Business development team to coordinate all administrative, logistical and document control aspects of the bid lifecycle, from opportunity tracking through to submission and post bid reviews. This is an exciting opportunity to join the business at a pivotal stage of growth. You will help to establish and embed our bid management processes, maintain the bid library and knowledge base, manage deadlines and ensure that every submission is well organised, compliant and professionally presented. Bid Coordinator Main Duties & responsibilities Support the Bid & Business Development team throughout the full bid lifecycle , from opportunity identification, qualification and document download to submission and post bid feedback Maintain the bid pipeline tracker, ensuring opportunities are logged, updated and monitored against deadlines Download, organise and maintain tender documentation from procurement portals, ensuring all relevant documents are available to the team Create and maintain bid folders, file structures and document naming conventions for each opportunity Support the completion of standard selection questionnaires, supplier registration forms and compliance documentation (e.g. Form of Tenders) Assist with formatting, proofreading and checking responses for accuracy, consistency and compliance Upload and submit final documents on e-tendering portals, ensuring all instructions, file limits and formatting requirements are followed precisely Manage the clarification process with the client including making sure the bid team are kept fully up to date with clarifications/document changes etc. Support teams to prepare for site visits and interviews including presentations and briefing on the team on the Bid Promises Manage any post submission correspondence with client team, through to conclusion Support the creation and maintenance of a central bid library, ensuring approved content (case studies, CVs, policies, templates and model responses) is current and accessible Maintain a register of mandatory company documents and certificates (e.g. insurance, accreditation's, ISO certificates, policies) and ensure they are always up to date for bid use. Bid Coordinator Skills & Knowledge Experience in a coordination, administration or support role, ideally within bidding environment Experience of using portals would be advantageous but is not essential. Excellent organisational skills, able to manage multiple deadlines, track progress and coordinate inputs from various stakeholders High attention to detail and accuracy, with strong document control and version management skills Strong written communication and proofreading ability, with good grammar and presentation Excellent working knowledge of Microsoft Office (Word, Excel, PowerPoint) and document formatting Familiarity with e-tendering portals and basic understanding of public sector procurement processes Proactive and solution-focused, with the ability to spot gaps or risks in documentation or process and raise them early Comfortable working under pressure and to tight deadlines. Please click apply to register your interest or contact Gary Sewell for more information (phone number removed) Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

Scheduling Team Leader - Social Housing Repairs & Maintenance Full time, permanent Based in Stratford 34,000 per annum Here at Howells, we are working with a leading property services contractor to recruit an experienced and driven Scheduling Team Leader to join their team. Our client is a well-established specialist delivering responsive repairs, planned works, refurbishments, and void services. With a strong workforce and long-standing industry experience, they are committed to keeping residents safe, properties well maintained, and clients fully compliant. The Role As Scheduling Team Leader, you will oversee the day-to-day scheduling and administration of reactive and/or planned repairs services, ensuring performance and customer service targets are consistently met. You will support the management of a team of planners and call handlers, driving efficient resource planning and delivering a high standard of customer service. Responsibilities Manage resource planning activities to maximise efficiency Support the team in achieving weekly KPI targets by ensuring jobs and appointments are met Monitor KPI performance and analyse service failures to drive continuous improvement Carry out regular audits of team performance and address any issues identified Ensure all reporting systems are accurately maintained and updated in a timely manner Deliver excellent customer service to residents and clients Handle resident queries, manage appointment changes, and arrange bookings Support customer satisfaction initiatives, including surveys where required Attend meetings and provide regular updates to the team Promote a positive team culture and maintain high standards Assist with people management responsibilities where required Ensure compliance with company policies, procedures, and environmental standards Collaborate with other departments to ensure smooth service delivery Key Criteria Experience within a scheduling or call centre environment Background in maintenance/repairs, ideally within social housing Strong customer service focus with an excellent telephone manner Good communication and organisational skills Ability to identify and resolve issues effectively Strong prioritisation skills and ability to meet deadlines Ability to work under pressure in a fast-paced environment High attention to detail Team player with supervisory or team leadership experience What's on Offer 25 days annual leave + bank holidays Long service awards Employee perks and discount scheme Paid volunteer day each year Ongoing training, support, and career progression opportunities Inclusive and supportive working environment This is a great opportunity for someone looking to step into or further develop their leadership career within the Social Housing sector, working with a reputable contractor delivering essential services. For more information and your chance of securing this role, please apply online!

Planned Supervisor - Planned & Maintenance Based in Barnet Temp to Perm £22.00 PAYE or £27.00 CIS per hour + van and fuel card We are currently recruiting for a Supervisor to join a leading social housing contractor based in Barnet. As a Social Housing Supervisor, you will play a pivotal role in ensuring the efficient and effective management of our social housing units click apply for full job details

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in West London and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in West London and surrounding areas click apply for full job details

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent 24,000 - 26,000 per annum plus car allowance and mileage Role will be based in Guildford, Camberley and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in Guildford, Camberley and surrounding areas. Driving license is essential for this role. You will be part of a team who carry out planned refurbishment works within Social Housing properties. You will shadow an experienced RLO learning on the job, acting as the face of the business and the customer service expert and point of liaison between tenants and site teams. Our client is looking for a candidate with great customer service skills and will consider candidates outside of the construction industry for this role. Main Responsibilities/Duties Include: Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades Liaise with site management staff to enable the flow of information between all parties Where appropriate, consult with resident representatives and groups, arranging meetings to communicate the programme, get feedback and discuss any other locally significant issues Arrange appointment for surveys and works Previous Experience and Qualifications: Previous customer service experience Excellent organisational skills Excellent communication skills Ability to work to tight deadlines Ability to work remotely as well as part of a team Professional attitude and approach to work Ability to competently operate MS office (Word & Excel) Current and Valid UK driving license Self-starter and highly motivated If you are interested please apply online now, or call Meg on (phone number removed) for more information.

Trainee Resident Liaison Officer / Customer Care Officer Full time, permanent £24,000 - £26,000 per annum plus car allowance and mileage Role will be based in North West London and surrounding areas We are working with a leading Social Housing contractor to recruit a Trainee Resident Liaison Officer to join their team covering projects in North West London and surrounding areas click apply for full job details

Senior Site Manager - New Build School 65K + Benefits Caerleon We are working with a leading Construction Contractor to recruit a proactive Senior Site Manager to deliver a new build education project in Caerleon. This is a client facing role, you will be liaising with architects and building control and will be responsible for delivering a new build construction project through effective management of your site team of Site Managers and Assistant Site Managers. You must have experience of delivering similar projects within commercial, residential or complex refurbishment, delivering projects on time and within budget, whilst ensuring health and safety standards are adhered to at all times. We are looking for a hands on Senior Site Manager, with a proven track record of driving sites through effective management and maintaining site presence. Senior Site Manager Duties: Controlling the overall direction and whilst maintaining financial control of the contract Work in partnership with the architects, building control and fire service, to ensure that a high quality service delivery is actually provided Cost control and subcontractor management Implementing the short, mid and long term programmes for the various work streams Carry out onsite inspections, undertake investigations, enquiries, prepare reports and offer solutions maintaining continuous improvement Health and safety on the site Management and control of the site administration and staff Scheduling and procurement of materials Chair sub-contractor progress meetings Liaising with Design Teams, Client Representatives and Consultants Programming works using MS Project You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a full time, permanent role for which you will receive a highly competitive salary of up to 65K + car / travel allowance + Benefits. For your chance of securing this role please apply online now or call Mia on (phone number removed).

Money Adviser (Welfare Rights Officer) Based in Bedford / Hybrid Full time, permanent 32,000 - 34,000 per annum, plus 2,000 car allowance Are you an experienced Money Adviser with a passion for helping people improve their financial wellbeing? Do you have strong customer service skills alongside expert knowledge of welfare benefits and debt advice? If so, we may be able to help you! Here at Howells, we are working with a respected housing provider to find a dedicated and proactive Money Adviser to join their team. This role focuses on supporting residents with financial challenges, providing vital advice on benefits, debt management, and income maximisation. Working within the social housing sector, you will have the opportunity to make a real difference by supporting residents at risk of financial hardship, particularly during the early stages of their tenancy. You will manage a varied caseload, deliver tailored advice, and work collaboratively with internal teams and external partners to sustain tenancies and reduce arrears. As a Money Adviser, you will support the organisation with a variety of specialist duties, including delivering one-to-one guidance, negotiating repayment plans, promoting financial capability, and contributing to wider community initiatives. Essential Criteria: Excellent communication skills (both written and verbal) Strong customer service and interpersonal skills Good numeracy and attention to detail Proven experience providing welfare benefits and debt advice Up-to-date knowledge of benefit legislation and debt management Ability to manage a varied caseload and work independently Experience working in a customer-focused environment Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint) Experience using case management systems or specialist advice software Strong organisational and time management skills Knowledge of Financial Conduct Authority (FCA) standards Experience working with external partners and stakeholders Desirable: NVQ Level 4 in Advice and Guidance (or equivalent) Certificate in Money Advice Practice Experience delivering training or workshops Membership of the Institute of Money Advisers Authorised Debt Relief Order (DRO) Intermediary status Analytical and reporting skills You will be working for a forward-thinking organisation that values the skills, experience, and dedication of its people. Their strong focus on teamwork, empathy, and continuous improvement makes this an excellent opportunity for someone looking to make a meaningful impact. For your chance of securing this fantastic role, please apply online now!

Customer Service Manager - Social Housing Repairs & Maintenance Based in Hemel Hempstead Full-Time, Permanent position Salary: 42K + car allowance We are working with a leading Social Housing contractor to recruit a proactive and experienced Customer Service Manager to join their team based in Hemel Hempstead. This is a full time, permanent role, ideal for somebody who is looking to develop their career with a market leading contractor. As the Customer Service Manager, you will oversee the full customer service function for the Repairs & Maintenance Contractor, including planning / scheduling, customer care, and complaint handling. You will manage a team of Customer Service Advisors and Planners, to ensure customers are in receipt of a satisfactory level of customer service exceeding customers' expectations. Key Criteria: Previous experience in Social Housing repairs and maintenance Experience managing a planning function for a mobile workforce, ideally within the Social Housing / Facilities Management sector although all sector backgrounds will be considered Experience driving customer service best practice and complaint resolution Strong people management skills Advanced IT Skills including planning software Ability to lead, influence and direct a team Ability to build and nurture strong working relationships with colleagues based at other sites/offices This is an ideal role for somebody looking to further their career in the Social Housing sector, working with a market leading contractor to support the business in providing an exceptional standard of service to their customers. For more information, please apply online or call Meg on (phone number removed)!

Pre-Construction Co-ordinator - Fire Door Manufacturer Based in Erith Full time, permanent 28,000 - 30,000 per annum Are you an organised and detail-focused Administrator looking for your next opportunity within the construction or fire protection sector? If you enjoy coordinating projects, managing information and working with multiple teams to keep things running smoothly, this could be the role for you. The Role: We are working with a well-established fire door manufacturer who are looking to appoint a Pre-Construction Co-ordinator to support their operations team based in Erith. This role will involve working closely with the Pre-Construction Manager as well as Surveyors, Site Managers and Production teams to ensure project information is accurately processed and prepared ahead of the manufacturing phase. This position is ideal for someone with strong administrative or project coordination experience who is comfortable managing multiple tasks in a busy environment and communicating with a range of internal and external stakeholders. Key Responsibilities: Review and organise survey and project information ahead of the production planning stage Prepare and distribute documentation required during the pre-construction phase Support internal teams and clients by providing clear updates and project information Maintain accurate records, trackers, and reporting systems Identify potential issues within project data and escalate where necessary to avoid delays or errors Act as a central point of contact for pre-construction queries from colleagues and stakeholders Ensure documentation and processes align with relevant industry standards and regulations Provide general administrative support to the operations team as required Essential Skills & Experience: Previous experience in project administration, coordination, or order processing within construction, fire protection, or a related industry Experience working with Housing Associations, Social Housing providers, or Local Authority contracts is advantageous Strong IT skills including Microsoft Office (Outlook, Excel and Word) and experience using project tracking systems or databases Excellent communication skills with the ability to liaise confidently with a range of stakeholders Highly organised with strong attention to detail and the ability to manage competing priorities A proactive and dependable approach with the ability to work both independently and as part of a team You will be joining a well-regarded organisation within the fire safety sector that prides itself on quality, compliance, and delivering reliable solutions to its clients. This is a great opportunity for someone looking to develop their career in a growing and specialist area of the construction industry. For your chance to secure this role, please apply online now.

Repairs Planner / Scheduler - Social Housing Repairs & Maintenance Full-Time, temporary (around 4 weeks) Based in Hitchin 14 - 15 per hour, 37.5 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! Here at Howells, we are working with a leading, UK contractor to find an experienced and proactive Repairs Planner / Scheduler to join their team, working on repairs and maintenance within social housing. This roles is a full time, ongoing temporary position (around 4 weeks), based in Hitchin. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. If you are interested please apply online now or call Lucy on (phone number removed)!

Money Adviser (Welfare Rights Officer) Based in Bedford / Hybrid Full time, permanent £32,000 - £34,000 per annum, plus £2,000 car allowance Are you an experienced Money Adviser with a passion for helping people improve their financial wellbeing? Do you have strong customer service skills alongside expert knowledge of welfare benefits and debt advice? If so, we may be able to help you! Here at Howells, click apply for full job details

Job Title: Electrician (must have 18th edition and NVQ 3) Location: South Birmingham Temp to Perm 20.00 - 25.00 per hour plus van and fuel card We are working with a leading Repairs and Maintenance Contractor within the Social Housing sector to recruit an Electrician to join their team covering South of Birmingham . As an operative within the Social Housing sector, you will play a crucial role in the maintenance and improvement of properties, ensuring all work is completed to a high-quality and in compliance with H&S and relevant regulations. Your role will focus on carrying out routine property maintenance, completing multiple jobs per day, ensuring a best in class standard of customer service is provided to the residents and their homes in which you're working. Qualifications/Experience Required: Proven experience as a Multi Trader in social housing or similar environment. Must have 18th edition and NVQ level 3 CSCS card and Asbestos Awareness cert Gold card required also Knowledge of health and safety regulations and compliance. Experience using a PDA, good IT skills with experience using job scheduling software Willingness to undertake a DBS check - with no unspent criminal convictions Full, UK, manual driving license What's on offer: Long term, permanent opportunity Paid holiday Employer pension contributions Company van and fuel card provided (business use only) Progression opportunities on offer for supervisor and management roles, with funding and support available for additional qualifications & training Company events and charity events to get involved in If you are interested please call Julianne (phone number removed)

Assistant Finance Manager - Electrical Contractor Based in Maldon, Essex Full time, permanent £40,000 - £45,000 per annum We are working with a successful and growing electrical contractor to find a proactive Assistant Finance Manager to join their team in Maldon click apply for full job details

The successful candidate will be involved in a mix of contentious and non-contentious matters and will work closely with experienced Partners in a collaborative and supportive environment. The role offers strong career development prospects and the chance to contribute to high-profile cases in a key practice area. Key Responsibilities Advising insurers, reinsurers, brokers, and corporate clients on click apply for full job details

Site Manager - Social Housing Planned works Salary: £46,000 + car allowance or company vehicle Full-time, permanent Based in Oldbury We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a planned works project for Social Housing in Oldbury click apply for full job details

Job title: Carpenter multi trader Location: Stratford-upon-Avon Pay: 18 - 22ph Job type: temp - perm Overview: We are seeking a skilled and versatile Social Housing Joiner with multi-skills to join our dynamic team. As a crucial member of our construction and maintenance division, you will play a key role in ensuring the upkeep, improvement, and safety of social housing units. Key Responsibilities: Execute high-quality joinery work in social housing units. Perform multi-skilled tasks, including but not limited to plumbing, electrical, and general maintenance. Assess and repair various components within social housing units. Collaborate with the team to ensure projects are completed efficiently and to the highest standards. Adhere to safety protocols and regulations at all times. Communicate effectively with residents and colleagues, maintaining a professional and courteous demeanor. Qualifications: Proven experience as a joiner with multi-skilled capabilities. Must have relevant certifications in joinery and/or multi-skilled trades. Knowledge of health and safety regulations in construction and maintenance. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Competitive salary. Opportunities for professional development. Positive and inclusive work environment. Van and fuel card provided If you are interested please call Sommer on (phone number removed).