Howells Solutions Limited

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, 6 month fixed term contract 32,000 - 34,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames on a 6 month FTC. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now.

Job Title: Contract Manager - Passive Fire Location: North London Salary: > 65,000 + Package We are pleased to be working with a leading specialist manufacturer & contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship. Duties/Responsibilities: Manage multiple passive fire protection (PFP) projects from inception to completion, ensuring delivery on time, within budget, and to specification. Oversee both direct labour teams and subcontractors, maintaining high standards of safety, quality, and performance. Ensure compliance with all fire safety regulations, company procedures, and relevant standards (BS EN 1634, BS 8214, BS 9999). Maintain strong commercial awareness-monitoring budgets, costs, and project profitability. Act as the key point of contact for clients, suppliers, and internal stakeholders. Produce and manage project documentation, programmes, and progress reports. Implement and monitor quality assurance processes, including Property Quality Plans (PQP) and Inspection and Test Plans (ITP), to ensure first-pass compliance and regulator-ready audit trails. Drive continuous improvement by identifying process efficiencies, value engineering opportunities, and cost-saving initiatives without compromising safety or compliance. Ensure subcontractors and operatives are suitably qualified, trained, and using accredited materials and products. Conduct site inspections, monitor defect resolution, and ensure all installations are recorded and traceable via Shellen's digital systems (Golden Thread). Liaise with design teams, clients, and third-party auditors to resolve technical issues and maintain programme momentum. Promote a culture of safety, compliance, and excellence across all project teams. Experience: Proven experience as a Contracts Manager within the fire protection, construction, or fire & security industries. Strong understanding of fire stopping, fire doors, compartmentation, and containment. Experience managing large-scale projects ( 2-4 million). Excellent communication, leadership, and organisational skills. Stakeholder engagement Commercially astute with the ability to manage budgets and contractual obligations. Full UK driving licence. Salary and Benefits: Company car, laptop and mobile phone. Annual holiday allowance of 21 days plus Bank Holidays Rising with an additional day for each year of service (to a maximum of 3 additional days) Pension plan Free parking on site Inclusion to company fun days

Job Title: Site Manager - Passive Fire Location: West London Salary: > 50,000 + Package We are pleased to be working with a leading specialist manufacturer & contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects. With a strong reputation for safety, compliance, and excellence, they pride themselves on their commitment to protecting lives and property through superior workmanship. Duties/Responsibilities: Manage multiple passive fire protection (PFP) projects from inception to completion, ensuring delivery on time, within budget, and to specification. Supervise and coordinate daily site activities for fire safety and remedial works (FRA projects). Oversee both direct labour teams and subcontractors, maintaining high standards of safety, quality, and performance. Oversee the installation, inspection, and maintenance of fire doors, fire stopping, compartmentation, and containment works. Conduct site inductions, toolbox talks, and quality/safety checks. Maintain accurate site records, progress reports, and photographic evidence using digital tools. Liaise with clients, residents, and internal teams to ensure smooth project delivery in live social housing environments. Ensure compliance with all fire safety regulations, company procedures, and relevant standards (BS EN 1634, BS 8214, BS 9999). Maintain strong commercial awareness-monitoring budgets, costs, and project profitability. Act as the key point of site contact for clients, suppliers, and internal stakeholders. Produce and manage project documentation, programmes, and progress reports. Implement and monitor quality assurance processes, including Property Quality Plans (PQP) and Inspection and Test Plans (ITP), to ensure first-pass compliance and regulator-ready audit trails. Drive continuous improvement by identifying process efficiencies, value engineering opportunities, and cost-saving initiatives without compromising safety or compliance. Ensure subcontractors and operatives are suitably qualified, trained, and using accredited materials and products. Conduct site inspections, monitor defect resolution, and ensure all installations are recorded and traceable via Shellen's digital systems (Golden Thread). Liaise with design teams, clients, and third-party auditors to resolve technical issues and maintain programme momentum. Promote a culture of safety, compliance, and excellence across all project teams. Experience: Proven experience as a Site Manager within the fire protection, construction, or fire & security industries. Relevant Trade / PFP Qualifications and Certifications Desirable to have recent experience of working in the Social Housing sector. Strong understanding of fire-stopping, fire doors, compartmentation, and containment. Experience managing large-scale projects ( 2-4 million). Sound knowledge of fire regulations, FRA requirements, and passive fire protection systems. Experience managing direct labour, agency and sub-contractors. Excellent communication and organisational skills. Stakeholder engagement Commercially aware with the ability to manage budgets and contractual obligations. Desirable to have a carpentry background, ideally with hands-on experience in fire door installation or remedial works. Confident using IT systems, digital reporting tools, and mobile site applications. Full UK driving licence (no more than 6 points). Salary and Benefits: Company vehicle, laptop and mobile phone. Annual holiday allowance of 21 days plus Bank Holidays Rising with an additional day for each year of service (to a maximum of 3 additional days) Pension plan Inclusion to company fun days

Senior Quantity Surveyor Birmingham based Up to £65K+ package We are looking for a Senior Quantity Surveyor to join a leading contractor based in the West Midlands, working on planned maintenance projects within Social Housing, on behalf of Local Authority and Housing Association clients click apply for full job details

Sales Manager - Financial Services Based in Orpington (hybrid working) Full-time, Permanent position Salary: Competitive We are working with a leading savings and investment specialist to recruit a skilled and experienced Sales Manager to join their team in Orpington. It will be your job to lead and manage the sales team to deliver strategic objectives of achieving targeted business levels as well as drive the delivery of the client's education and enrichment activities. Duties: Scheduling and monitoring sales team marketing activities and events to ensure financial and educational targets are met Line manage sales team and sales Team Coordinator Ensure Sales Team activity is recorded correctly Build relationships with key stakeholders in identified forces, scheduling catch up meetings as appropriate to meet specific commercial and educational targets. Create and report key performance indicators for event delivery requirements including commercial and educational targets. Create a positive and innovative atmosphere which encourages people to commit themselves to the task in hand and where necessary, go beyond the call of duty in order to achieve their key objectives. Essential and Desirable Criteria: You will be a highly engaging leader within financial services who can influence, motivate and build positive relationships. Line management experience of a sales focussed team. Knowledge and experience of working in the financial services industry and/or a highly regulated industry is required The ability to remain calm under pressure and prioritise work when time is limited, as well as having an empathetic approach to staff and good, active listening skills. Maintain highly motivated, focused and adequately skilled team that are fully abreast of relevant events and activities within their own area of business focus. Knowledge of the structure and key stakeholders within UK Policing would be useful, but not essential. Salary & Benefits: You will be working for a modern, forward thinking business; that believes the strengths, skills and personalities of their people are the key to the groups success. This is a permanent, full time role for which you will receive a highly competitive salary + Benefits. If you are interested, please apply online now.

Job Title: Contract Manager - Passive Fire Location: Northamptonshire Salary: >£65,000 + Package We are pleased to be working with a leading specialist manufacturer & contractor in passive fire protection, delivering high-quality fire stopping, fire doors, and compartmentation works across a wide range of sectors including residential, healthcare, education, and commercial projects click apply for full job details

Insurance Member Services Executive Salary: 45-55k Based in Central London (Hybrid availability) Full-Time, Permanent Position We are working with a well-established organisation within the insurance sector, looking to recruit an experienced Marketing & PR Manager to join their team. Reporting into the Executive Team, you will be responsible for driving marketing, communications and PR activity, helping to raise the organisation's profile, increase member engagement and support key events and partnerships. Key Responsibilities: Develop and deliver marketing, communications and PR campaigns aligned to business objectives. Manage digital channels including website content, social media and email marketing. Create engaging content for members, events, sponsorships and industry communications. Lead PR activity, including media relations, press releases and brand awareness initiatives. Promote events and partnerships through targeted multi-channel campaigns. Monitor campaign performance and marketing KPIs, providing insight and recommendations for improvement. Work closely with senior stakeholders, members and external suppliers to deliver successful marketing initiatives. About You: Proven experience in a Marketing, PR or Communications role. Strong understanding of digital marketing, content creation and brand management. Excellent written and verbal communication skills. Experience managing websites, social media and email marketing campaigns. Ability to analyse data and measure campaign performance. Strong stakeholder management and relationship-building skills. Highly organised with the ability to manage multiple projects and deadlines. Experience within insurance, financial services, membership organisations or trade associations would be advantageous. If this role is of interest please apply online now.

Customer Liaison Officer - Social Housing Planned Works Covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool (Travel away from home is necessary) Full time, temporary (6 months) 15.00 - 18.00 per hour (37.5 hour week) We are working with a leading main contractor to find a successful and proactive Customer Liaison Officer to join their team delivering planned works within Social Housing properties covering Yorkshire, Sheffield, Hull, Rotherham, Northumberland and Liverpool. It will be your responsibility to develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will prevent and limit dissatisfaction, resolve complaints and queries quickly and efficiently. This scheme is working closely with a public sector client so previous experience working for a main contractor on similar projects is ideal but not required as training given on the job. Key Responsibilities include: Working on planned maintenance projects Decent Homes programme experience Full clean driving licence with own vehicle Pre-entry visits and company inductions Collect tenancy agreement/approval forms Visiting tenants in their homes and advising them on when and what work is being carried out Act as the main point of contact and deal with any problems/queries that the tenant may have Contacting neighbourhood housing associations and establishing working relations with them Visiting properties that are being refurbished with potential tenants and advising them on completion dates Attending and chairing tenant forum meetings to advise tenants of works being carried out You will be working for a modern, forward-thinking business; that believes the strengths, skills and personalities of their people are the key to the group's success. Please apply online now, or call Meg on (phone number removed)!

Complaints Team Leader - Social Housing Repairs & Maintenance Based in Billericay Permanent, full time position 34,500 per annum Here at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre. This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints. Role Responsibilities Overseeing the daily administration of complaints and dissatisfaction surveys received via email, website, live chat, and Trustpilot. Ensuring all complaints are processed in line with internal procedures, including investigation by the appropriate management teams. Accurately monitoring and recording all complaints to ensure deadlines are met and progress is tracked. Providing guidance and support to operational staff, especially in handling complex or sensitive cases. Maintaining up-to-date records for Stage 1, Stage 2, Ombudsman, Aftercare issues, and dissatisfaction surveys. Supporting the development of a central feedback system for complaint tracking and ISO-compliant reporting. Liaising with staff and managers to gather information, clarify procedures, and ensure thorough investigations. Assisting with the coordination of training, such as virtual sessions and customer care workshops. Working alongside the client team to support complaint responses and case reviews. Producing reports and data insights for the Senior Management Team and Board as required. Analysing customer feedback to identify service trends and propose improvements. Creating case studies to support internal training and new starter inductions. Promoting positive customer experiences and encouraging proactive feedback handling. Recognising strong performance through the company's internal recognition platforms. Candidate Profile The ideal candidate will be experienced in complaints handling within a customer service or contact centre environment - preferably in the social housing or maintenance sector. This role requires strong leadership skills, an analytical mindset, and the ability to foster a positive and efficient working culture. Essential Skills & Experience: Strong people management and interpersonal skills Proven experience in complaints handling or customer service operations Excellent written and verbal communication Strong analytical, IT, and project management skills Ability to support and motivate a team in a fast-paced environment What's in It for You? You'll be joining a modern, people-focused business that recognises the value of its team. In return, you'll receive: A competitive salary of 34,500 per annum 26 days annual leave plus bank holidays Enhanced pension plan Enhanced Maternity & Paternity Pay If you're interested in this role, please apply online or call (phone number removed) for more information!

Role: Bid Coordinator Location: Office Based (Hybrid Working Available) Salary: 30,000 - 55,000 Job Type: Permanent, Full-Time Are you an organised Bid Coordinator looking to join a growing business where you'll play a key role in securing exciting construction and refurbishment projects? We're recruiting for a Bid Coordinator to join a successful contractor delivering refurbishment, planned maintenance and specialist construction projects across the UK. Working within an established Bid Team, you'll support the full bid lifecycle, ensuring high-quality submissions are delivered accurately and on time. This is an excellent opportunity for someone with bid coordination experience who enjoys working in a fast-paced environment and wants to develop their career within a supportive and collaborative team. Bid Coordinator Role As Bid Coordinator, you'll be responsible for coordinating and supporting the preparation of PQQs, SQs and tender submissions, working closely with Bid Writers, Estimators and Operational teams. Your responsibilities will include: Coordinating the Bid/No Bid process. Supporting the preparation and submission of PQQs, SQs and ITTs. Managing bid programmes and submission deadlines. Organising bid launch meetings and coordinating actions. Maintaining the bid library, reporting systems and tender database. Liaising with clients regarding tender clarifications. Uploading submissions via procurement portals. Managing company accreditations and procurement portal information. Producing case studies, corporate CVs and tender presentation material. Coordinating information from operational teams to support submissions. Reviewing unsuccessful bids and helping implement continuous improvements. Supporting wider business development and social value activities where required. About You We're looking for someone who is highly organised, proactive and enjoys managing multiple priorities. Essential: At least 1 year's experience in a Bid Coordinator or similar role. Excellent written and verbal communication skills. Strong organisational and project coordination abilities. Experience managing tender documentation and submission deadlines. Strong Microsoft Office skills, particularly Excel and PowerPoint. High attention to detail. Desirable: Experience within construction, refurbishment or property services. Experience working for a main contractor. Knowledge of procurement portals. Microsoft Project experience. Adobe InDesign experience. What's on Offer Competitive salary of 30,000- 55,000 depending on experience. Hybrid working. Private medical cover. Electric vehicle scheme. Excellent training and career development. Supportive team environment. Increasing annual leave with length of service. Opportunity to work on a varied portfolio of construction and refurbishment projects. If you're an experienced Bid Coordinator looking for your next challenge with a growing contractor, we'd love to hear from you. Apply today for a confidential discussion. Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

Customer Service Agent - Social Housing Repairs & Maintenance Full-Time, temporary 3-6 months Based in Kingston 12.50 - 13.00 per hour, 40 hour week Are you an experienced Planner and Customer Service Provider? If so, we may be able to help you! We are working with a leading, UK contractor to find an experienced and proactive Customer Service Agent to join their team, working on repairs and maintenance within social housing. This roles is a full time, temporary position, based in Kingston. For this role, you must have experience as a Planner / Scheduler working on a Social Housing contract, either for a main contractor or RSL (Social Landlord), along with excellent time management and communication skills. You will also have experience of using a repairs and maintenance software. Planner / Scheduler Responsibilities: Managing calls on system Managing operatives diaries General administration Planning repairs and maintenance requests to the relevant operative Ensure trade skill sets and location parameters are working effectively Liaising with operatives, tenants and the Client Document Control - Ensure worksheets are received and checked Work towards individual and client KPI's Deal with council and private housing contracts, planning and scheduling routine, essential and emergency property maintenance works Tracking and monitoring to completion Liaison with in-house and 3rd party engineers and tradesmen and council operatives to plan appointments, materials and logistics and reorganising of schedules Organisation of external supply companies Ensuring all trades are readied and present on-site and works completed in-line with committed client completion dates Be able to work in a fast paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades For your chance of securing this fantastic role please apply online now, or call Meg on (phone number removed) for more information.

Job Title: Electrician (must have 18th edition and NVQ 3) Location: South Birmingham Temp to Perm 20.00 - 25.00 per hour plus van and fuel card We are working with a leading Repairs and Maintenance Contractor within the Social Housing sector to recruit an Electrician to join their team covering South of Birmingham . As an operative within the Social Housing sector, you will play a crucial role in the maintenance and improvement of properties, ensuring all work is completed to a high-quality and in compliance with H&S and relevant regulations. Your role will focus on carrying out routine property maintenance, completing multiple jobs per day, ensuring a best in class standard of customer service is provided to the residents and their homes in which you're working. Qualifications/Experience Required: Proven experience as a Multi Trader in social housing or similar environment. Must have 18th edition and NVQ level 3 CSCS card and Asbestos Awareness cert Gold card required also Knowledge of health and safety regulations and compliance. Experience using a PDA, good IT skills with experience using job scheduling software Willingness to undertake a DBS check - with no unspent criminal convictions Full, UK, manual driving license What's on offer: Long term, permanent opportunity Paid holiday Employer pension contributions Company van and fuel card provided (business use only) Progression opportunities on offer for supervisor and management roles, with funding and support available for additional qualifications & training Company events and charity events to get involved in If you are interested please call Julianne (phone number removed)

Assistant Finance Manager - Electrical Contractor Based in Maldon, Essex Full time, permanent £40,000 - £45,000 per annum We are working with a successful and growing electrical contractor to find a proactive Assistant Finance Manager to join their team in Maldon click apply for full job details

The successful candidate will be involved in a mix of contentious and non-contentious matters and will work closely with experienced Partners in a collaborative and supportive environment. The role offers strong career development prospects and the chance to contribute to high-profile cases in a key practice area. Key Responsibilities Advising insurers, reinsurers, brokers, and corporate clients on click apply for full job details

Site Manager - Social Housing Planned works Salary: £46,000 + car allowance or company vehicle Full-time, permanent Based in Oldbury We are working with a leading Social Housing Contractor to recruit a proactive Site Manager to deliver a planned works project for Social Housing in Oldbury click apply for full job details

Job title: Carpenter multi trader Location: Stratford-upon-Avon Pay: 18 - 22ph Job type: temp - perm Overview: We are seeking a skilled and versatile Social Housing Joiner with multi-skills to join our dynamic team. As a crucial member of our construction and maintenance division, you will play a key role in ensuring the upkeep, improvement, and safety of social housing units. Key Responsibilities: Execute high-quality joinery work in social housing units. Perform multi-skilled tasks, including but not limited to plumbing, electrical, and general maintenance. Assess and repair various components within social housing units. Collaborate with the team to ensure projects are completed efficiently and to the highest standards. Adhere to safety protocols and regulations at all times. Communicate effectively with residents and colleagues, maintaining a professional and courteous demeanor. Qualifications: Proven experience as a joiner with multi-skilled capabilities. Must have relevant certifications in joinery and/or multi-skilled trades. Knowledge of health and safety regulations in construction and maintenance. Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Benefits: Competitive salary. Opportunities for professional development. Positive and inclusive work environment. Van and fuel card provided If you are interested please call Sommer on (phone number removed).

Job Title: Lead Technical Business Development Manager - Passive Fire Location: Flexible Salary: Competitive plus commission and package Our client is the UK's leading passive fire protection specialist, supplying a comprehensive range of third-party accredited survey, installation and compliance services to public and private sector organisations across the country. Responsibilities: Lead sales within your division. Achieve and report yours and team targets and objectives to the Divisional Director. Working nationally Drive profitable sales expansion with a focus on acquiring new accounts Identify opportunities early in the sales cycle to ensure maximum share of wallet within Checkmate Fire related opportunities. Deliver business development related presentations, negotiate, and close business with nominated accounts, working in coordination with location business development resources Follow up in a timely manner on quotations for the assigned customer base Achieve sales goals by converting, retaining and penetrating accounts Manage incoming enquiries through effective customer relations Lead access and persuasion steps in sales process, including qualifying, relationship building, needs evaluation, solution development/presentation and closing Actively utilise Company CRM Systems to record activities and follow the Checkmate Way of doing things Actively participate in regular pipeline reviews, ensuring all CRM records are up to date and critical success factors are identified for key opportunities Build and maintain a working knowledge of our service offerings; participate in training/coaching opportunities Experience: Experience selling and/or estimating passive fire services Ideally have in-depth knowledge of the passive fire protection market, applications, products and systems. ASFP IFE Level 1, 2 & 3 Qualifications desirable. Someone with the ability to develop technical knowledge of products quickly. Should have solution-based sales approach, positive, professional and customer service orientated Excellent interpersonal and communication skills. Salary and Benefits: 25 days holiday (plus bank holidays) + Paid Christmas Shutdown Company car / allowance 5% employer pension contribution

Role: Senior Bid Writer Location: Home based Salary: up to £50k plus benefits (listed below) Our clients mission is simple yet powerful: to elevate the quality of life in the communities we serve by innovating and improving the spaces where people reside, work, and gather click apply for full job details

Position: Bid Writer Location: Essex Salary: up to 80k plus package Howells are working on an exciting Bid Writer opportunity on behalf of a family run roofing contrtactor that are looking to expand their work winnign team. Purpose of Bid Writer role: We are seeking a skilled Bid Writer to support refurbishment projects by producing compelling, high-quality tender submissions. You will work closely with technical teams to translate complex information into clear, client-focused proposals that help us win new contracts. Bid Writer Key Responsibilities Write and edit responses for PQQs, ITTs, and tender documents. Work with project managers and subject matter experts to gather content. Ensure submissions are accurate, compliant, and delivered on time. Maintain a library of standard responses and case studies. Contribute to improving bid quality and win rates. Bid Writer Skills & Experience Excellent writing, editing, and communication skills. Strong organisation and ability to meet deadlines. Experience in bid writing, ideally in construction or related sectors. Knowledge of the tendering process and procurement frameworks. Proficiency in Microsoft Office; bid management tools a plus. Bid Writer Personal Attributes Detail-focused, proactive, and able to work under pressure. Team player with strong interpersonal skills. Creative yet structured approach to problem-solving. If your skills & experience match the above please click to apply bitton to register your application or for more details contact Gary Sewell on (phone number removed) Applications If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV. Alternatively contact us on (phone number removed). Howells are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence. Howells acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies.

Site Manager - Social Housing Planned Maintenance Location: Stevenage Contract: Full time, permanent Salary: £40,000 - £50,000 DOE + car allowance & mileage The Opportunity We are partnering with a leading Social Housing Contractor to recruit a proactive Site Manager to oversee planned maintenance projects on void and major void properties across the Stevenage area click apply for full job details