HEAD OF OPERATIONS SALARY: £55,000 - £60,000 LOCATION: BOURNEMOUTH The Head of Operations will play a central leadership role within an Authorised Corporate Director (ACD) business, overseeing all operational activity while contributing to the firm's growth through business development and marketing. The role requires a senior operations professional with experience in UK financial services, strong project management skills, and proven leadership capability. The successful candidate will take responsibility for the full operational lifecycle of the ACD business, ensuring robust fund oversight, resilient processes, and high quality service delivery. They will oversee the management of third party administrators, custodians and depositaries, support regulatory and governance requirements and uphold strong operational controls aligned with FCA regulations. They will lead the operational charge, including process improvement, systems implementation, new fund launches and broader cross functional projects, ensuring delivery to timelines and budgets, with clear communication to internal and external stakeholders. In this role, the individual will provide leadership and direction to a few teams, motivating and developing them, driving a high performance culture and ensuring effective performance management and succession planning. They will act as a senior escalation point for operational issues, working closely with the CEO, Compliance & Risk, Finance and external partners to maintain a high standard of operational integrity and client service. Alongside operational oversight, the position includes responsibility for driving business development and representing the company externally. The Head of Operations will build strong relationships with existing and prospective clients, identify commercial opportunities, participate in client meetings and industry events and support the wider leadership team in promoting the company's services. They will also contribute to marketing activity, helping shape the firm's brand presence, client communications, and positioning within the market. The role requires exceptional communication skills, the ability to influence at senior levels, strong analytical and organisational capability, and a strategic mindset with a proactive mindset. Experience of OEICs, NURS, AIFs is highly advantageous. The ideal candidate will combine operational discipline with commercial acumen, demonstrating resilience, integrity, sound judgement, and the ability to lead teams effectively while supporting the firm's growth strategy. Excellent Benefits 25 days holiday per annum plus bank holidays; 5% ER pension contribution (once completed probationary period, 3% up until then); Life assurance / death in service of 4 annual salary (immediately on commencement of employment); Private Medical Insurance with AXA PPP on a medical history disregarded basis (once completed probationary period); Healthcare Cash Plan with Bupa (once completed probationary period); Buying and Selling Holiday Scheme, allowing employees to increase their holiday entitlement to up to 30 days per annum (once completed probationary period); Flexible working/hybrid working available; Free office parking onsite. Skills & Experience Required - Essential Experience within UK financial services, ideally within an ACD, asset management, fund administration or a related FCA regulated environment; Proven operational leadership experience, managing and motivating multiple teams; Strong project management skills with experience delivering complex operational or regulatory projects; Direct experience in client engagement or business development within financial services; Exposure to marketing or brand building activities, ideally within a regulated firm; Exceptional communication, analytical and relationship building skills. Skills & Experience Required - Desirable Experience with authorised fund structures (OEICs, NURS, AIFs); Knowledge of operational resilience frameworks and fund oversight models; An understanding of ACD responsibilities, FCA regulations, operational risk and governance frameworks; Marketing or sales qualifications; Project management certifications (Prince2, Agile); IOC qualification (Investment Operations Certificate) or IMC qualification (Investment Management Certificate) - willing to obtain one of these if not already obtained. This is not just a "back office" role. It is a strategic senior leadership position at a firm with a broad and evolving fund offering, giving you the chance to shape how the business grows, behaves and succeeds in a regulated and competitive market. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non membership of a Trade Union.
Feb 05, 2026
Full time
HEAD OF OPERATIONS SALARY: £55,000 - £60,000 LOCATION: BOURNEMOUTH The Head of Operations will play a central leadership role within an Authorised Corporate Director (ACD) business, overseeing all operational activity while contributing to the firm's growth through business development and marketing. The role requires a senior operations professional with experience in UK financial services, strong project management skills, and proven leadership capability. The successful candidate will take responsibility for the full operational lifecycle of the ACD business, ensuring robust fund oversight, resilient processes, and high quality service delivery. They will oversee the management of third party administrators, custodians and depositaries, support regulatory and governance requirements and uphold strong operational controls aligned with FCA regulations. They will lead the operational charge, including process improvement, systems implementation, new fund launches and broader cross functional projects, ensuring delivery to timelines and budgets, with clear communication to internal and external stakeholders. In this role, the individual will provide leadership and direction to a few teams, motivating and developing them, driving a high performance culture and ensuring effective performance management and succession planning. They will act as a senior escalation point for operational issues, working closely with the CEO, Compliance & Risk, Finance and external partners to maintain a high standard of operational integrity and client service. Alongside operational oversight, the position includes responsibility for driving business development and representing the company externally. The Head of Operations will build strong relationships with existing and prospective clients, identify commercial opportunities, participate in client meetings and industry events and support the wider leadership team in promoting the company's services. They will also contribute to marketing activity, helping shape the firm's brand presence, client communications, and positioning within the market. The role requires exceptional communication skills, the ability to influence at senior levels, strong analytical and organisational capability, and a strategic mindset with a proactive mindset. Experience of OEICs, NURS, AIFs is highly advantageous. The ideal candidate will combine operational discipline with commercial acumen, demonstrating resilience, integrity, sound judgement, and the ability to lead teams effectively while supporting the firm's growth strategy. Excellent Benefits 25 days holiday per annum plus bank holidays; 5% ER pension contribution (once completed probationary period, 3% up until then); Life assurance / death in service of 4 annual salary (immediately on commencement of employment); Private Medical Insurance with AXA PPP on a medical history disregarded basis (once completed probationary period); Healthcare Cash Plan with Bupa (once completed probationary period); Buying and Selling Holiday Scheme, allowing employees to increase their holiday entitlement to up to 30 days per annum (once completed probationary period); Flexible working/hybrid working available; Free office parking onsite. Skills & Experience Required - Essential Experience within UK financial services, ideally within an ACD, asset management, fund administration or a related FCA regulated environment; Proven operational leadership experience, managing and motivating multiple teams; Strong project management skills with experience delivering complex operational or regulatory projects; Direct experience in client engagement or business development within financial services; Exposure to marketing or brand building activities, ideally within a regulated firm; Exceptional communication, analytical and relationship building skills. Skills & Experience Required - Desirable Experience with authorised fund structures (OEICs, NURS, AIFs); Knowledge of operational resilience frameworks and fund oversight models; An understanding of ACD responsibilities, FCA regulations, operational risk and governance frameworks; Marketing or sales qualifications; Project management certifications (Prince2, Agile); IOC qualification (Investment Operations Certificate) or IMC qualification (Investment Management Certificate) - willing to obtain one of these if not already obtained. This is not just a "back office" role. It is a strategic senior leadership position at a firm with a broad and evolving fund offering, giving you the chance to shape how the business grows, behaves and succeeds in a regulated and competitive market. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non membership of a Trade Union.
JOB: Housekeeping Supervisor Location: Bournemouth Salary: 27,123.2 for a 40 hour per week contract, overtime paid Benefits: A wide range of employee benefits and personalised training and development plans ensure that you feel valued and love where you work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more. Our client a beautiful 4 star hotel in Bournemouth has an opportunity for a Housekeeping Supervisor to join them. As a Housekeeping Supervisor you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are: Impact all assigned bedrooms, suites and public areas to ensure furnishings guest rooms/suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Provide mentoring coaching and regular feedback to help manage conflict and improve employee performance Ensure that all guest lost property is reported and recorded using the hotels specific procedures Routinely perform all housekeeping duties including making beds, vacuuming and cleaning guest bedroom/suites Public areas to ensure guest satisfaction. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Carry out special needs and requests of the guests VIP and repeat visitors. Assist in the controlling of all consumables ensuring sufficient stock to service the business when required. To have knowledge of ordering and controlling of all hotel and supplied linen stock. To be able to order all cleaning materials and chemicals for hotel keeping costs in line with the budget when required. Support day to day staffing requirements in the absence of the Housekeeping manager. As a housekeeping supervisor you play a pivotal role in ensuring the guests have a lovely stay and great experience. If you are a housekeeping supervisor or housekeeper who is looking for their next step then please get in touch as our client is offering immediate interviews. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union. From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
Oct 08, 2025
Full time
JOB: Housekeeping Supervisor Location: Bournemouth Salary: 27,123.2 for a 40 hour per week contract, overtime paid Benefits: A wide range of employee benefits and personalised training and development plans ensure that you feel valued and love where you work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more. Our client a beautiful 4 star hotel in Bournemouth has an opportunity for a Housekeeping Supervisor to join them. As a Housekeeping Supervisor you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are: Impact all assigned bedrooms, suites and public areas to ensure furnishings guest rooms/suites, equipment, linens and public areas are clean and in good repair to meet guest satisfaction. Provide mentoring coaching and regular feedback to help manage conflict and improve employee performance Ensure that all guest lost property is reported and recorded using the hotels specific procedures Routinely perform all housekeeping duties including making beds, vacuuming and cleaning guest bedroom/suites Public areas to ensure guest satisfaction. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Carry out special needs and requests of the guests VIP and repeat visitors. Assist in the controlling of all consumables ensuring sufficient stock to service the business when required. To have knowledge of ordering and controlling of all hotel and supplied linen stock. To be able to order all cleaning materials and chemicals for hotel keeping costs in line with the budget when required. Support day to day staffing requirements in the absence of the Housekeeping manager. As a housekeeping supervisor you play a pivotal role in ensuring the guests have a lovely stay and great experience. If you are a housekeeping supervisor or housekeeper who is looking for their next step then please get in touch as our client is offering immediate interviews. Real Recruitment Solutions is committed to a policy of equal opportunities across all areas of our business and at all stages in the selection process. Acting in accordance with the Equality Act 2010 and guidelines given by the REC, we treat everyone equally irrespective of sex, sexual orientation, gender reassignment, marital status, age, disability, race, ethnic or national origin, religion, political beliefs or membership or non-membership of a Trade Union. From advertising vacancies, conducting candidate searches, selecting CVs, discussing vacancies and submitting details to clients through to interview preparation and at offer stage, Real Recruitment Solutions ensure that each candidate is assessed only in accordance with their merits, qualifications and ability to perform the relevant duties required by the particular vacancy. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations as laid out by the REC to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
This is an exciting opportunity to support our Commercial Property team as a legal assistant - commercial property. We d like to hear from you if you: Are motivated by a busy workload and relish keeping on track of a variety of important deadlines Are an experienced administrator with a flexible approach Are used to providing secretarial support in a professional services environment Have a good understanding of the importance of compliance processes and procedures Benefits 33 days holiday (including bank holidays, pro-rata for part-time staff) Contributory pension scheme with Royal London for eligible staff Annual salary reviews and promotion panels Occupational sick pay from day one, plus assessed Income Protection benefits for longer-term absences Free Specsavers eye tests and vouchers towards lenses for display screen equipment Employee assistance programme including counselling, 24/7 online GP services and wellbeing support Paid compassionate leave Access to the BUPA Menopause Plan under our menopause policy Discounts on legal services Paid professional memberships Active Social Committee organising annual events and activities Key Duties Include As a legal assistant for the commercial property team, you will: Respond efficiently to client queries as a first point of contact, ensuring a positive client experience and maintaining excellent ongoing relationships Undertake and effectively prioritise tasks on a daily basis, including creating emails and letters to clients and third parties, as well as drafting contracts and transfers Effectively manage numerous versions of large documents including contracts, leases, licences and mortgage deeds, ensuring accurate version control and use of tracked changes, consistently demonstrating attention to detail Work in a paper-light way, scanning documentation and ensuring that electronic files are maintained to a high standard on the case management system Maintain all case files to a high standard and in accordance with SRA requirements, the Law Society protocol, internal procedures, and the LEXCEL quality mark requirements Skills & Experience Exceptional organisation and communication skills Attention to detail and effective time management High degree of IT literacy, particularly familiarity with MS Office and ideally experience with electronic case management systems Regularly working with detailed legal documents, with proficiency in version control and use of track changes Experience in a similar role in a residential or commercial property legal team is a distinct advantage Basic accounting knowledge as it relates to property processes is also an advantage Legal secretarial qualification or business/administrative qualification to NVQ Level 3 or equivalent This role is ideal for a legal assistant in commercial property who thrives in a busy, detail-oriented environment and wants to grow their expertise in commercial property law. Joining our team as a legal assistant in commercial property provides exposure to complex property transactions and the opportunity to develop a deep understanding of compliance and property law processes. We are looking for a proactive and highly organised legal assistant to contribute to the ongoing success of our Commercial Property team.
Oct 02, 2025
Full time
This is an exciting opportunity to support our Commercial Property team as a legal assistant - commercial property. We d like to hear from you if you: Are motivated by a busy workload and relish keeping on track of a variety of important deadlines Are an experienced administrator with a flexible approach Are used to providing secretarial support in a professional services environment Have a good understanding of the importance of compliance processes and procedures Benefits 33 days holiday (including bank holidays, pro-rata for part-time staff) Contributory pension scheme with Royal London for eligible staff Annual salary reviews and promotion panels Occupational sick pay from day one, plus assessed Income Protection benefits for longer-term absences Free Specsavers eye tests and vouchers towards lenses for display screen equipment Employee assistance programme including counselling, 24/7 online GP services and wellbeing support Paid compassionate leave Access to the BUPA Menopause Plan under our menopause policy Discounts on legal services Paid professional memberships Active Social Committee organising annual events and activities Key Duties Include As a legal assistant for the commercial property team, you will: Respond efficiently to client queries as a first point of contact, ensuring a positive client experience and maintaining excellent ongoing relationships Undertake and effectively prioritise tasks on a daily basis, including creating emails and letters to clients and third parties, as well as drafting contracts and transfers Effectively manage numerous versions of large documents including contracts, leases, licences and mortgage deeds, ensuring accurate version control and use of tracked changes, consistently demonstrating attention to detail Work in a paper-light way, scanning documentation and ensuring that electronic files are maintained to a high standard on the case management system Maintain all case files to a high standard and in accordance with SRA requirements, the Law Society protocol, internal procedures, and the LEXCEL quality mark requirements Skills & Experience Exceptional organisation and communication skills Attention to detail and effective time management High degree of IT literacy, particularly familiarity with MS Office and ideally experience with electronic case management systems Regularly working with detailed legal documents, with proficiency in version control and use of track changes Experience in a similar role in a residential or commercial property legal team is a distinct advantage Basic accounting knowledge as it relates to property processes is also an advantage Legal secretarial qualification or business/administrative qualification to NVQ Level 3 or equivalent This role is ideal for a legal assistant in commercial property who thrives in a busy, detail-oriented environment and wants to grow their expertise in commercial property law. Joining our team as a legal assistant in commercial property provides exposure to complex property transactions and the opportunity to develop a deep understanding of compliance and property law processes. We are looking for a proactive and highly organised legal assistant to contribute to the ongoing success of our Commercial Property team.
This is an exciting opportunity to support our busy Residential Property team as a legal assistant - residential property. We d love to hear from you if you re highly organised, enjoy managing a varied workload, and thrive on meeting important deadlines. You ll be an experienced administrator with a flexible approach, strong secretarial skills, and a solid understanding of compliance processes and procedures within a professional services environment. This role is ideal for a legal assistant in residential property who wants to develop their expertise in property law. Benefits 33 days holiday (including bank holidays and pro-rata for part-time staff) Contributory pension scheme with Royal London for eligible staff Annual salary reviews and promotion panels Occupational sick pay from day one, plus assessed Income Protection benefits for eligible longer-term absences Free Specsavers eye tests and vouchers towards lenses for display screen equipment Employee assistance programme including counselling, 24/7 online GP services, and a range of health and wellbeing support Paid compassionate leave Access to the BUPA Menopause Plan under our menopause policy Discounts on legal services Access to financial support services Paid professional memberships Introduce a Friend scheme Active Social Committee arranging annual events and a wide range of other activities Key Responsibilities As a legal assistant - residential property , you will: Act as the first point of contact for client queries, ensuring a positive experience and building strong, ongoing relationships Manage daily tasks efficiently, including drafting emails, letters, contracts, and property-related documents such as transfers Handle multiple versions of large documents (contracts, leases, licences, mortgage deeds), ensuring accurate version control and correct use of tracked changes Maintain a paper-light approach: scan documents and keep electronic files to a high standard within the case management system Ensure all case files are managed in line with SRA requirements, Law Society protocols, internal procedures, and the LEXCEL quality mark Skills & Experience Demonstrate exceptional organisation and communication skills, with meticulous attention to detail Strong time management, able to prioritise effectively in a busy environment High IT literacy: proficient in MS Office, with experience using electronic case management systems Skilled at working with detailed legal documents, with proven proficiency in version control and tracked changes Experience in a residential or commercial property legal team is an advantage Basic accounting knowledge relating to property processes is desirable A legal secretarial qualification or NVQ Level 3 (or equivalent) in business/administration is advantageous Joining our team as a legal assistant for the residential property team which offers excellent opportunities to gain hands-on experience in property transactions. This position allows a legal assistant for residential property to contribute to a high-performing team while developing skills in compliance, document management, and client support. We are looking for a proactive and highly organised legal assistant in residential property to play a key role in the ongoing success of our Residential Property team.
Oct 02, 2025
Full time
This is an exciting opportunity to support our busy Residential Property team as a legal assistant - residential property. We d love to hear from you if you re highly organised, enjoy managing a varied workload, and thrive on meeting important deadlines. You ll be an experienced administrator with a flexible approach, strong secretarial skills, and a solid understanding of compliance processes and procedures within a professional services environment. This role is ideal for a legal assistant in residential property who wants to develop their expertise in property law. Benefits 33 days holiday (including bank holidays and pro-rata for part-time staff) Contributory pension scheme with Royal London for eligible staff Annual salary reviews and promotion panels Occupational sick pay from day one, plus assessed Income Protection benefits for eligible longer-term absences Free Specsavers eye tests and vouchers towards lenses for display screen equipment Employee assistance programme including counselling, 24/7 online GP services, and a range of health and wellbeing support Paid compassionate leave Access to the BUPA Menopause Plan under our menopause policy Discounts on legal services Access to financial support services Paid professional memberships Introduce a Friend scheme Active Social Committee arranging annual events and a wide range of other activities Key Responsibilities As a legal assistant - residential property , you will: Act as the first point of contact for client queries, ensuring a positive experience and building strong, ongoing relationships Manage daily tasks efficiently, including drafting emails, letters, contracts, and property-related documents such as transfers Handle multiple versions of large documents (contracts, leases, licences, mortgage deeds), ensuring accurate version control and correct use of tracked changes Maintain a paper-light approach: scan documents and keep electronic files to a high standard within the case management system Ensure all case files are managed in line with SRA requirements, Law Society protocols, internal procedures, and the LEXCEL quality mark Skills & Experience Demonstrate exceptional organisation and communication skills, with meticulous attention to detail Strong time management, able to prioritise effectively in a busy environment High IT literacy: proficient in MS Office, with experience using electronic case management systems Skilled at working with detailed legal documents, with proven proficiency in version control and tracked changes Experience in a residential or commercial property legal team is an advantage Basic accounting knowledge relating to property processes is desirable A legal secretarial qualification or NVQ Level 3 (or equivalent) in business/administration is advantageous Joining our team as a legal assistant for the residential property team which offers excellent opportunities to gain hands-on experience in property transactions. This position allows a legal assistant for residential property to contribute to a high-performing team while developing skills in compliance, document management, and client support. We are looking for a proactive and highly organised legal assistant in residential property to play a key role in the ongoing success of our Residential Property team.
Job: Senior IT Technician Location: Bournemouth Salary: £32,000 - £35,000 Working hours Permanent, term time only plus 8 weeks as agreed, Mon - Fri 37.5 hours per week 8.00 am - 4.30 pm with 1 hour for lunch Purpose: As the Senior IT Technician you will form part of the team which provides an outstanding support provision in the usage of ICT equipment and services to enable outstanding teaching and learning as well as school administration. To promote the effective use of ICT across the school in coordination with the Headteacher , ICT & E-Learning Team and the Teaching Staff. Duties and Responsibilities of the Senior IT Technician Line manage the IT Technician, providing guidance, support, and inspiration; lead performance through regular supervision and annual appraisals, fostering professional development and engagement. Manage the asset management system for ICT resource, including maintaining an accurate inventory of equipment. Add and remove items when needed. Manage the School's management information system (iSams) including user permissions, training and support Manage access to the School's ICT network, creating user accounts and ensuring appropriate access rights in line with the School's policies Liase with the external support regarding management of school systems, hardware and software. Work with the external support to implement new projects to improve ICT provision in the school. Providing 1st and 2nd line IT support to users who have raised tickets through the IT helpdesk, via telephone or face to face - and ensuring personnel are kept regularly updated on the progress of their issue. Creating, maintaining and disabling various user accounts for multiple systems for staff and pupils. Replacing projector lamps, cleaning filters and supporting users with Promethean Activpanels. Creating various guides to assist users with setting up and/or using systems/equipment. To replace consumables and replace/upgrade hardware. Installation and maintenance of IT and Networking Hardware such as Projectors, Interactive Whiteboards, Promethean screens, Wi-Fi APs, Switches, Telephones, Desktops & Laptops and Peripherals etc. Liaising with the Events Co-ordinator weekly to know what events are taking place, and supporting those events (including supporting staff, pupils and external visitors in the use of IT and AV equipment). Please note: some events occasionally fall outside of normal working hours and will occur in the evenings or at the weekend. Working with unique equipment in our STEAM hub, incorporating interactive wall, interactive floor, projectors, PCs, hologram boxes, sound and lighting systems. Software deployment & regular updates/upgrades Working closely with the external escalation IT company to support projects and future development. Duties and Responsibilities - E-learning To possess a good understanding of iOS software and relevant apps To assist in the management of the Mobile Device Management System (JAMF Pro) To carry out initial setup of iPads and Apple IDs (for pupils joining within the School year) and reissuing leavers' iPads. To follow the process required for broken/lost/malfunctioning devices To check, install, update and remove apps as and when necessary Assist in supporting teachers, pupils and other staff in their use of iPads Assist in providing front line support for users through the ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of Microsoft Office, Office 365 and Google Docs, Sheets and Slides. Experience of hardware upgrades / removals. Understanding of Audio/Visual equipment (such as Projectors and Speakers). A calm, polite and professional etiquette alongside great communication skills. Be a quick learner and be able to apply knowledge in new situations. Be able to work with a wide variety of people, of different ages and technical ability. Be prepared to seek support when an unknown situation arises to ensure good service is provided to all users. Possess a polite and approachable manner, and to have good self-management and timekeeping skills, as well as a proactive attitude. Be prepared to respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP/Aruba Switches and Unifi WiFi Comptia A+ Certification Previous use of creating custom Windows images/cloning and deployment. Knowledge of the use of iPads as teaching and learning devices Previous experience of working in an educational environment would be an advantage. Understand the need to complete a task to ensure that all users are fully supported. Are you an experienced Senior IT Technician looking for your next role and a lovely working environment, then get in touch as immediate interviews are being offered. We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
Sep 24, 2025
Full time
Job: Senior IT Technician Location: Bournemouth Salary: £32,000 - £35,000 Working hours Permanent, term time only plus 8 weeks as agreed, Mon - Fri 37.5 hours per week 8.00 am - 4.30 pm with 1 hour for lunch Purpose: As the Senior IT Technician you will form part of the team which provides an outstanding support provision in the usage of ICT equipment and services to enable outstanding teaching and learning as well as school administration. To promote the effective use of ICT across the school in coordination with the Headteacher , ICT & E-Learning Team and the Teaching Staff. Duties and Responsibilities of the Senior IT Technician Line manage the IT Technician, providing guidance, support, and inspiration; lead performance through regular supervision and annual appraisals, fostering professional development and engagement. Manage the asset management system for ICT resource, including maintaining an accurate inventory of equipment. Add and remove items when needed. Manage the School's management information system (iSams) including user permissions, training and support Manage access to the School's ICT network, creating user accounts and ensuring appropriate access rights in line with the School's policies Liase with the external support regarding management of school systems, hardware and software. Work with the external support to implement new projects to improve ICT provision in the school. Providing 1st and 2nd line IT support to users who have raised tickets through the IT helpdesk, via telephone or face to face - and ensuring personnel are kept regularly updated on the progress of their issue. Creating, maintaining and disabling various user accounts for multiple systems for staff and pupils. Replacing projector lamps, cleaning filters and supporting users with Promethean Activpanels. Creating various guides to assist users with setting up and/or using systems/equipment. To replace consumables and replace/upgrade hardware. Installation and maintenance of IT and Networking Hardware such as Projectors, Interactive Whiteboards, Promethean screens, Wi-Fi APs, Switches, Telephones, Desktops & Laptops and Peripherals etc. Liaising with the Events Co-ordinator weekly to know what events are taking place, and supporting those events (including supporting staff, pupils and external visitors in the use of IT and AV equipment). Please note: some events occasionally fall outside of normal working hours and will occur in the evenings or at the weekend. Working with unique equipment in our STEAM hub, incorporating interactive wall, interactive floor, projectors, PCs, hologram boxes, sound and lighting systems. Software deployment & regular updates/upgrades Working closely with the external escalation IT company to support projects and future development. Duties and Responsibilities - E-learning To possess a good understanding of iOS software and relevant apps To assist in the management of the Mobile Device Management System (JAMF Pro) To carry out initial setup of iPads and Apple IDs (for pupils joining within the School year) and reissuing leavers' iPads. To follow the process required for broken/lost/malfunctioning devices To check, install, update and remove apps as and when necessary Assist in supporting teachers, pupils and other staff in their use of iPads Assist in providing front line support for users through the ticketing system Keep auditing information and associated records up to date and accurate Essential qualities and skills to apply for the role of Senior IT Technician Detailed knowledge of Microsoft Windows 10 & 11, Windows Server 2019 & 2022 and Apple MacOS Ventura Operating Systems. Experience of Microsoft Office, Office 365 and Google Docs, Sheets and Slides. Experience of hardware upgrades / removals. Understanding of Audio/Visual equipment (such as Projectors and Speakers). A calm, polite and professional etiquette alongside great communication skills. Be a quick learner and be able to apply knowledge in new situations. Be able to work with a wide variety of people, of different ages and technical ability. Be prepared to seek support when an unknown situation arises to ensure good service is provided to all users. Possess a polite and approachable manner, and to have good self-management and timekeeping skills, as well as a proactive attitude. Be prepared to respond to helpdesk tickets by visiting the customer and providing them face to face support. Experience with Google Workspace and Apps such as Gmail, Calendar, Drive etc. Experience with Microsoft 365 Experience with Microsoft Azure Experience with Microsoft Hyper-V The ability to change a projector/projector components Previous use of network equipment such as HP/Aruba Switches and Unifi WiFi Comptia A+ Certification Previous use of creating custom Windows images/cloning and deployment. Knowledge of the use of iPads as teaching and learning devices Previous experience of working in an educational environment would be an advantage. Understand the need to complete a task to ensure that all users are fully supported. Are you an experienced Senior IT Technician looking for your next role and a lovely working environment, then get in touch as immediate interviews are being offered. We receive a high number of applications on a daily basis so we can only respond to successful applications. If you do not hear from us within 3 working days please assume your application has not been taken forward on this occasion. We may contact you in the future about other suitable positions. Real Recruitment Solutions place an obligation upon all staff to respect and act in accordance with this policy and consistently review regulations to ensure our policy is updated and relevant across all aspects of recruitment in order to avoid unlawful or undesirable discrimination.
