AXA

hackajob is collaborating with AXA to connect them with exceptional professionals for this role. AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: We're seeking a proactive, strategic Product Manager with extensive insurance claims experience, familiarity with Guidewire and strong expertise in data and digital products. You'll lead the end-to-end product strategy, roadmap and delivery for our Claims Handler experience, working closely with claims teams, stakeholders and technical partners. Leading multiple squads and Product Owners, your focus will be on driving operational excellence, process improvements, automation and customer satisfaction through discovery, innovation and continuous value delivery. You'll also oversee the development and evolution of data-driven products, ensuring scalability, security and alignment with AXA's broader transformation goals. Key responsibilities: Define and communicate a compelling product vision aligned with business goals, customer needs and strategic priorities across claims, data, and digital initiatives. Lead discovery efforts by analysing workflows, engaging with claims teams, design, engineering and data specialists to identify automation, process redesign and digital opportunities. Develop and oversee product roadmaps for claims handling, data products and digital solutions, translating strategic intent into tangible outcomes throughout the entire product lifecycle. Shape demand and manage investment cases, prioritising initiatives based on impact, ROI and strategic fit, while acting as the primary decision-maker on scope, trade-offs and investments. Lead, mentor and coordinate cross-functional teams of Product Owners and squads, fostering a collaborative culture of continuous value delivery, backlog grooming and stakeholder engagement. Partner with design, engineering, architecture and third-party vendors (including SaaS providers like Guidewire) to ensure products are scalable, secure, user-centric and innovative. Monitor KPIs, success metrics and adoption rates to evaluate impact, drive continuous improvement and demonstrate value, while managing risks and dependencies across delivery landscapes. Drive initiatives to enhance claims customer experience, operational efficiency and cost management through automation, process redesign and digital transformation, ensuring compliance within regulated environments. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. Your skills & experience: Experience managing insurance claims platforms, with specific expertise in Guidewire or similar systems, including configuration, integration, automation and digital capabilities. Strong ability to lead discovery efforts through stakeholder collaboration, workflow analysis and data-driven insights, uncovering operational pain points and innovative opportunities. Strategic thinker with a strong grasp of how claims operations impact overall business performance, customer satisfaction and cost management. Demonstrated success in leading cross-functional teams, including product, engineering, design and operations, fostering a collaborative and discovery-driven culture. Expertise in agile practices, customer-centric design and delivering iterative value at scale. Effective communicator and influencer, capable of engaging senior executives, translating complex concepts into clear strategies and driving organisational change. Experience navigating regulated environments such as financial services or insurance. Certifications such as SAFe, AIPMM and Pragmatic with a commitment to continuous learning and industry thought leadership. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

hackajob is collaborating with AXA to connect them with exceptional professionals for this role. About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Retail helps people get back to the good stuff with quick, fuss-free home and car insurance and brilliant customer service. Job overview: We're looking for a proactive and talented Pricing Delivery Manager to join our team. You'll be responsible for organising and leading a dedicated team to deliver python pricing and underwriting rating deployments. These deployments will not only be high quality and timely but also aligned with our pricing and analytics strategy and emerging business needs. You'll play a key part in delivering a roadmap of new engines and engine enhancements. We have ambitions to continuously refine and improve our delivery processes to ensure we stay ahead in a fast-paced environment. Key responsibilities: Lead Engineers on the delivery of the python rating engines, ensuring their reliability and performance. Embed high standards in the development and operation of rating engines, overseeing both your team's work and developments by Pricing Analysts to ensure rigour and maturity. Organise and lead a team of Engineers, balancing immediate business priorities with the long-term strategic vision through effective stakeholder engagement. Deliver a comprehensive roadmap of new engines and engine enhancements in collaboration with both technical and non-technical teams. Drive continuous improvement across tools, processes, and ways of working to optimise efficiency and quality. Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience: Proven experience leading a team in a fast-paced environment with competing priorities. Strong ability to maintain alignment and effective communication between technical and non-technical teams. Experience developing and delivering change roadmaps within financial services. Understanding of Python would be preferable. Agile principles, CICD pipelines, and cloud deployments such as AzureML would be advantageous. Prior experience in Insurance, in particular, Pricing is desirable. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. How to apply: To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . We encourage you to apply for this opportunity as soon as possible, as we may close this advert earlier than the listed closing date.

hackajob is collaborating with AXA to connect them with exceptional professionals for this role. We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office). The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions. This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery. What you'll be doing: Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels. Providing and analysing short-term trends and service level impact from deviations to plan on hours Proactively challenging agent working activities to better meet department targets. Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc) Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change. Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration What you'll bring: Minimum of 2 years in a similar role Ability to analyze, present, and manage information accurately Experience in managing service levels and targets in a contact center Customer-focused with strong verbal and written communication skills Excellent organizational, prioritization, and time management abilities Proficient with IT tools, including call, workforce management software, and Microsoft Office Knowledge of WFM systems and telephony is a plus Proactive, autonomous, and capable of challenging and improving processes Adaptable to a fast-paced, demanding environment Positive attitude with attention to detail and a drive for excellence As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive Salary 25 days rising to a maximum of 27 days (based on a 5 day week) Retail Discounts Company Shareplan /Scheme & Loan Cycle2Work Scheme Discounted Home Insurance Employee Assistance Scheme Discounted Gym Membership Free Financial Education/Pension Seminars To apply, click on the 'apply' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

hackajob is collaborating with AXA to connect them with exceptional professionals for this role. We are looking for an Operational Resilience and Readiness Manager M/F to join the Operations Departement of AXA Partners (3 days of work per week at the Redhill office). This role will be responsible for developing, maintaining, and testing our operational resilience framework, ensuring business continuity and readiness across all functions, and managing physical security measures to safeguard our personnel, assets, and information. This role is critical to ensuring our firm remains operationally resilient, compliant with FCA expectations and appropriately prepared for any operational disruptions. What you'll be doing: Operational Resilience Develop, implement, and continually improve the firm's Operational Resilience framework in line with FCA regulations and industry best practices. Oversee the design, maintenance, and testing of business continuity and disaster recovery plans to ensure rapid recovery from disruptions Maintain up-to-date knowledge of FCA regulatory requirements related to operational resilience and security Prepare and present reports to senior management and regulators on resilience, security incidents, and improvement initiatives. Foster a culture of resilience and security awareness across the organization through training and ongoing communication. Chair Operational resilience working group meetings Complete the annual Operational Resilience Assessment Keep updated with system changes to understand any impact to Operational resilience planning Arrange and coordinate technical recovery exercise at least annually Business Continuity/ Readiness Conduct risk assessments and impact analyses to identify critical functions, dependencies, and potential vulnerabilities. Coordinate and lead regular business continuity exercises, ensuring staff are trained and prepared. Physical Security Manage physical security protocols, including access controls, CCTV, security personnel, and emergency response procedures. Liaise with external security providers, emergency services, and regulatory bodies to ensure compliance and effective incident response. Monitor emerging threats and vulnerabilities, recommending enhancements to security and resilience measures. Governance Ensure all resilience and security practices comply with relevant legislation, FCA rules, and internal policies. Provide and regularly review all documentation relating to business continuity, Crisis management and Physical security management Maintain full governance and documentation for relevant processes Represent the business at internal and external audits for operational resilience and physical security topics Respond to tender RFI regarding our operational resilience, physical security and third party outsourcing arrangements. Knowledge Ensure knowledge is kept up to date including attending group led training sessions Run annual awareness programme & lead on staff training on BCP Operational Resilience and Physical security External Providers Ensure all outsourcing activity is in full adherence to AXA standards. Ensure appropriate audit and control activity is applied working with appropriate stakeholders in the business according to the outsourcing activity. What you'll bring: Subject matter expertise and experience in resilience disciplines including business continuity, and operational resilience specifically within in an FCA regulated environment. Demonstrates a solid understanding of operational resilience and business continuity principles with aptitude and experience of communicating this to educate and engage staff across the business. Able to translate complex regulatory language to build firm wide understanding to enable the delivery of practical, actionable controls and processes across the business. Exceptional communication skills with demonstrable experience of formal report writing and the creation of process documentation. Strong leadership, influencing, and stakeholder management skills, with the ability to adapt to changing requirements Excellent analytical, problem-solving, and decision-making abilities. Business acumen: Familiar with P&C Insurance desirable As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive Salary 25 days rising to a maximum of 27 days (based on a 5 day week) Retail Discounts Company Shareplan /Scheme & Loan Cycle2Work Scheme Discounted Home Insurance Employee Assistance Scheme Discounted Gym Membership Free Financial Education/Pension Seminars To apply, click on the 'apply' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - Who we are: We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

hackajob is collaborating with AXA to connect them with exceptional professionals for this role. About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA UK Support Functions look after our three customer-facing business units, providing the infrastructure and expertise to make sure we can be there for our customers. Job overview: We have a new opportunity for a Platform Operations Lead to join us, ensuring the stability, performance and effective delivery of platform services. This role is focused on service management, operational coordination and stakeholder alignment acting as a deputy to the Platform Operations Manager. Key responsibilities: Support day-to-day operations to ensure platform stability and performance Lead incident, problem, and change management coordination Act as incident lead during major outages, ensuring structured response and communication Lead the operational onboarding of new services, features, and capabilities into BAU Ensure all services meet operational readiness criteria (documentation, monitoring, support model, SLAs) Drive initiatives to improve operational efficiency, reduce manual effort, and implement sustainable solutions Act as a stand-in for the Operations Manager, ensuring continuity of operations Represent operations in governance forums and stakeholder discussions Track service performance (e.g., incidents, recurring issues, service stability, tracking consumption-based items) Ensure that comprehensive documentation and knowledge management artefacts (playbooks, runbooks) are in place and kept up to date Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience: Proven experience in IT service Management, Service Operations, or Platform Operations Experience managing incident, problem, change and major incident processes in a production environment Ability to work with third party suppliers and managed service providers Proficiency coordinating operational readiness and service transition for new platform capabilities Strong knowledge of ITIL service management practices e.g. Incident, Problem, Change, Major Incident and Service Transition) Expertise in leading stakeholder management across business and technology teams Strong troubleshooting, analytical and documentation skills Experience supporting enterprise SaaS platforms with Salesforce experience highly desirable How to apply: To apply, click on the 'apply now' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to .

hackajob is collaborating with AXA to connect them with exceptional professionals for this role. About the job Job purpose As a Local Security Expert, your main objective is to work closely with the Local Operations Security team, assisting with daily security activities across several Cyber Defense products, supporting the implementation of security measures and GO Cyber Defense products across the local entity(ies). Under supervision, you will contribute to maintaining information security standards and gaining practical experience in security operations Main missions Your responsibilities include: Assist in operating and maintaining vulnerability management scanning tools. Support the team in identifying vulnerabilities and tracking remediation actions. Help evaluate security threats, risks, and vulnerabilities by following established procedures. Provide support in advising on vulnerability remediation and security hardening measures. Assist in defining system security standards and supporting their implementation. Conduct password strength checks and assist with security assessments for projects and applications. Communicate security policies and procedures clearly to team members and other stakeholders. Support documentation and reporting related to security activities. Expected skills & experience We are looking for someone with the following experience and skills: Experience Interest or experience in technical security, systems, network, or application security is a plus. Basic understanding of information security concepts and practices. Technical skills A degree in computer science, information security, or related field, or equivalent relevant experience. Eagerness to learn about security standards such as ISO/IEC 27017, CISSP, CEH, or similar. Soft skills / transversal skills Strong problem-solving attitude and willingness to develop technical skills. Good communication skills and ability to work collaboratively within a team. Organized, proactive, and eager to take on new challenges. Fluent in English. What we offer We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.