Stevenage Borough Council

Senior Planner 37 hours per week Salary Range £31,015 to £33,673 pa pro rata for hours worked Permanent Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About the role As Senior Planner within Stevenage Borough Council s Repairs Service, you will play a key role in organising repairs and ensuring residents receive a timely, reliable and customer-focused service. You will coordinate day-to-day scheduling, balance workloads and respond to changing priorities, working closely with planners, trade operatives and managers to keep repairs progressing from appointment through to completion. About you The successful candidate will have • Strong knowledge of DRS / NEC and repairs and maintenance / social housing background • Strong line management focus • Strong data control (creating reports and identifying out of target jobs / trends) Our benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service) • Training: An extensive range of learning and development opportunities • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues • Travel: Season ticket loans and discounts for public transport • Cycling: Cycle to Work scheme • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC) • Wellbeing: Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 28 November 2026

Employee Relations Partner 37 hours per week £38,510 to £42,123 pa pro rata for hours worked Fixed Term Contract to 31 March 2027 Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About The Role • Review and update policies making sure the organisation is legally compliant, liaising with unions and managers in the implementation of any changes. • You will be advising and supporting line managers on employee relations issue including disciplinary (capability/conduct), grievance, appeals, flexible working requests, advising on risk and supporting with formal investigations and hearings. • Advise on the application and interpretation of people policies and procedures to ensure accuracy and best practice. • Support managers in proactively manage sickness absence and colleague wellbeing in collaboration with managers and progress occupational health referrals and recommendations. • Provide and analyse reports to identify patterns and suggest management aids. About You The successful candidate will: • Be a people orientated person who is able to advise on positive resolutions for individuals and the organisation. • Have an ability to engage with a variety of stakeholders to ensure consistent implementation of policies across the organisation. • Have working knowledge of employment law and be able to communicate this to a variety of demographics. • Be open to innovative ideas and driving forward new practices inline with the law. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 23 November 2026

Customer Service Team Leader Part-time, 22.5 hours per week £34,811 to £38,329 - pro rata for hours worked Permanent Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About The Role Are you passionate about delivering excellent customer service and helping teams thrive? We have an exciting opportunity for a highly motivated Team Leader to join our Customer Service Management Team. As a Team Leader, you will support customers to access Council services and help your team deliver excellent service and first-contact resolution. You'll also play a key role in the day-to-day management of the service, driving performance, developing people, and supporting continuous improvement. About You • Experience of leading, coaching and developing teams, including performance management and one-to-ones. • Able to create a positive, inclusive and collaborative team culture. • Passionate about delivering an excellent customer experience. • Driven to identify and implement service improvements. • Customer-focused, putting residents at the heart of everything you do. • Strong communication and relationship-building skills. • Flexible, proactive and able to adapt to changing priorities. Our Benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 22 November 2026