Stevenage Borough Council
Stevenage, Hertfordshire
Housing Officer 37 Hours per week £34,811 to £38,329 - pro rata for hours worked 9 Month Fixed Term Contract - Maternity Cover LOCATION Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Part of Housing and Investment, Resident and Estates Services is responsible for providing an end to end tenancy and leasehold management function. In addition, the team carries out statutory consultation, administers right to buy applications and processes other home ownership tasks. Our vision is to provide a 'Residents First' approach within a modern housing service. Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service. The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines. We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries. You will play a lead role in delivering the work of the Council s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures. You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service. Ensuring the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter. We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload. You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems. The successful candidate will: • convey messages effectively • demonstrate commitment to achieve high levels of resident satisfaction • demonstrate resilience to pressure • effectively manage own workload • establish clear targets and meets them • have an understanding of the local political objectives • maintain professionalism at all times • produce clear, succinct and well-structure written work • provide excellent customer service A full UK driving licence (with access to own vehicle) is desirable. This post is subject to a basic Disclosure and Barring Service (DBS) Clearance and a Value Based Interview. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 22 September 2026 Virtual Interviews will be held week commencing: WC 28 September 2026 Face to Face Interviews will be held week commencing: WC 5 October 2026
Sep 19, 2026
Contractor
Housing Officer 37 Hours per week £34,811 to £38,329 - pro rata for hours worked 9 Month Fixed Term Contract - Maternity Cover LOCATION Stevenage Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Part of Housing and Investment, Resident and Estates Services is responsible for providing an end to end tenancy and leasehold management function. In addition, the team carries out statutory consultation, administers right to buy applications and processes other home ownership tasks. Our vision is to provide a 'Residents First' approach within a modern housing service. Working from home, our office and within the community, we are looking for someone who wants to work in a customer-centred service. The role requires a working knowledge of housing management and practice, and the ability to interpret legislation into understandable guidelines. We are looking for a well organised officer with good attention to detail to help the team to effectively deal with a range of customer enquiries. You will play a lead role in delivering the work of the Council s housing services for a specific area of the borough and to effect the transformation and continuous improvement of frontline housing management across all housing tenures. You will work to achieve sustainable tenancies and communities as well as raising the level of customer satisfaction. You will provide a proactive and customer focused housing management service. Ensuring the Council fulfils its legal and contractual obligations to tenants and leaseholders. You will be a regular and visible presence on estates; ensure estates are safe and well maintained and provide advice, information and reports on any housing management matter. We are looking for someone who has experience of working in a fast paced and/or customer service environment with the ability to work under pressure and prioritise their workload. You will be able to make decisions and take effective action in dealing with challenging situations. You must be able to work collaboratively with your colleagues to identify genuine needs of residents and jointly develop effective solutions as well as using your own initiative to achieve positive outcomes to problems. The successful candidate will: • convey messages effectively • demonstrate commitment to achieve high levels of resident satisfaction • demonstrate resilience to pressure • effectively manage own workload • establish clear targets and meets them • have an understanding of the local political objectives • maintain professionalism at all times • produce clear, succinct and well-structure written work • provide excellent customer service A full UK driving licence (with access to own vehicle) is desirable. This post is subject to a basic Disclosure and Barring Service (DBS) Clearance and a Value Based Interview. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunism - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 22 September 2026 Virtual Interviews will be held week commencing: WC 28 September 2026 Face to Face Interviews will be held week commencing: WC 5 October 2026
Stevenage Borough Council
Stevenage, Hertfordshire
Job Title Health, Safety & Resilience Advisor 37 hours per week Salary Range £38,510 to £42,123 pa pro rata for hours worked Type Of Contract Fixed Term 12 Months Location Stevenage/Hybrid Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About the role This is an exciting opportunity for a motivated health, safety and/or resilience professional to join Stevenage Borough Council's Health, Safety and Resilience Team. You will play a key role in supporting managers and employees across the Council to maintain safe, healthy and legally compliant workplaces. Working across a diverse range of services, you will provide practical health and safety advice, undertake audits, inspections and investigations, and help promote a positive health, safety and wellbeing culture throughout the organisation. Reporting to the Health, Safety and Resilience Manager, you will support the delivery of the Council's health, safety, wellbeing and resilience programmes, ensuring that policies, procedures and safe systems of work remain effective and aligned with legislation and best practice. The role covers a broad range of service areas, including housing and property services, environmental and operational services, community services and office-based functions. You will work closely with managers and employees to identify risks, develop practical solutions and support continuous improvement in health and safety performance. You will also support the Council's wellbeing programme, helping to develop and promote initiatives that support employee health and wellbeing. In addition, you will provide support to the Council's resilience and emergency planning arrangements, contributing to business continuity activities and emergency preparedness work. This role offers an excellent opportunity for a developing health and safety or resilience professional to build experience across a wide range of services while making a meaningful contribution to the safety, wellbeing and resilience of the organisation. About you We are looking for someone with experience in a health and safety role, supported by relevant professional qualifications, including a minimum of a NEBOSH National General Certificate (or equivalent). You will have a sound understanding of health and safety legislation and be able to apply this knowledge in a practical way across a varied working environment. Experience of carrying out inspections, risk assessments, audits or workplace investigations would be advantageous. Strong communication and relationship-building skills are essential, enabling you to provide clear advice and guidance to managers and employees at all levels. You will be confident delivering training, promoting best practice and supporting positive behavioural change. You will be organised, proactive and able to manage competing priorities while maintaining excellent attention to detail. A collaborative approach and a genuine commitment to improving health, safety and wellbeing are key to success in this role. You will also be comfortable using IT systems to support monitoring, reporting and record-keeping activities. Our benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service) • Training: An extensive range of learning and development opportunities • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues • Travel: Season ticket loans and discounts for public transport • Cycling: Cycle to Work scheme • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC) • Wellbeing: Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 02 October 2026 Interviews will be held week commencing: 12 October 2026
Sep 18, 2026
Contractor
Job Title Health, Safety & Resilience Advisor 37 hours per week Salary Range £38,510 to £42,123 pa pro rata for hours worked Type Of Contract Fixed Term 12 Months Location Stevenage/Hybrid Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About the role This is an exciting opportunity for a motivated health, safety and/or resilience professional to join Stevenage Borough Council's Health, Safety and Resilience Team. You will play a key role in supporting managers and employees across the Council to maintain safe, healthy and legally compliant workplaces. Working across a diverse range of services, you will provide practical health and safety advice, undertake audits, inspections and investigations, and help promote a positive health, safety and wellbeing culture throughout the organisation. Reporting to the Health, Safety and Resilience Manager, you will support the delivery of the Council's health, safety, wellbeing and resilience programmes, ensuring that policies, procedures and safe systems of work remain effective and aligned with legislation and best practice. The role covers a broad range of service areas, including housing and property services, environmental and operational services, community services and office-based functions. You will work closely with managers and employees to identify risks, develop practical solutions and support continuous improvement in health and safety performance. You will also support the Council's wellbeing programme, helping to develop and promote initiatives that support employee health and wellbeing. In addition, you will provide support to the Council's resilience and emergency planning arrangements, contributing to business continuity activities and emergency preparedness work. This role offers an excellent opportunity for a developing health and safety or resilience professional to build experience across a wide range of services while making a meaningful contribution to the safety, wellbeing and resilience of the organisation. About you We are looking for someone with experience in a health and safety role, supported by relevant professional qualifications, including a minimum of a NEBOSH National General Certificate (or equivalent). You will have a sound understanding of health and safety legislation and be able to apply this knowledge in a practical way across a varied working environment. Experience of carrying out inspections, risk assessments, audits or workplace investigations would be advantageous. Strong communication and relationship-building skills are essential, enabling you to provide clear advice and guidance to managers and employees at all levels. You will be confident delivering training, promoting best practice and supporting positive behavioural change. You will be organised, proactive and able to manage competing priorities while maintaining excellent attention to detail. A collaborative approach and a genuine commitment to improving health, safety and wellbeing are key to success in this role. You will also be comfortable using IT systems to support monitoring, reporting and record-keeping activities. Our benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service) • Training: An extensive range of learning and development opportunities • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues • Travel: Season ticket loans and discounts for public transport • Cycling: Cycle to Work scheme • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC) • Wellbeing: Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: 02 October 2026 Interviews will be held week commencing: 12 October 2026
Stevenage Borough Council
Stevenage, Hertfordshire
Senior Trainer Microsoft 365 37 hours per week Salary Range £47,665 to £50,908 pa pro rata for hours worked Contact Type 1 Year Fixed Term Contract Location Stevenage / Hertford / Remote Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About the role We are looking for a dynamic and experienced Senior Microsoft 365 (M365) Trainer to lead the delivery of our M365 Awareness and Training Programme across Stevenage and East Herts Councils. This is a pivotal role focused on driving Microsoft 365 adoption, enabling behavioural change, and building digital capability across the organisation. You will help staff and elected Members confidently embrace modern ways of working while ensuring they have the skills and support needed to make the most of Microsoft 365 tools. As the Senior M365 Trainer, you will lead and manage a team of trainers and be responsible for developing and delivering a high-quality blended learning programme that supports consistent and effective use of Microsoft 365 across both councils. What You'll Be Doing In this role, you will: • Identify learning and development needs and create a blended learning approach, including face-to-face training, virtual sessions, and self-service resources. • Design and deliver engaging, role-specific training aligned with programme objectives and organisational priorities. • Create accessible, inclusive learning materials, guidance documents, and support resources. • Work collaboratively with Communications teams to develop engagement materials, including FAQs, case studies, and awareness campaigns. • Monitor, evaluate, and report on training effectiveness, using data and feedback to support continuous improvement and programme KPIs. • Lead and develop an M365 Champions Network to encourage knowledge sharing and embed new ways of working across the organisation. • Manage and recommend external learning providers where specialist training is required • Promote a culture of continuous learning, innovation, and digital confidence across the councils. About you What We're Looking For We are seeking a confident leader, skilled trainer, and passionate advocate for digital transformation who can inspire others to embrace new technologies and ways of working. You will have: • Proven experience delivering Microsoft 365 training and driving user adoption within organisations. • Strong leadership and communication skills, with experience managing, coaching, or mentoring training teams. • Experience designing and delivering engaging blended learning programmes for a range of audiences and digital skill levels. • Experience measuring learning outcomes and using data to improve training effectiveness. • A collaborative approach and the ability to build and sustain networks, such as champions communities and user groups. You'll also be someone who: • Is passionate about helping others develop confidence and capability in digital tools. • Leads by example and champions innovation, learning, and continuous improvement. • Is highly organised, proactive, and comfortable managing competing priorities. • Enjoys working collaboratively with a wide range of stakeholders and teams. Why Join Us This is an exciting opportunity to play a leading role in a major digital transformation programme that will shape how our councils work in the future. You'll have the chance to: • Make a real impact on the digital skills and confidence of our workforce. • Lead a talented team and influence the adoption of modern workplace technologies. • Work closely with a broad range of stakeholders across two councils. • Help create a culture of innovation, collaboration, and continuous learning. • Contribute to improving services and outcomes for colleagues, Members, and residents through effective digital enablement. If you are passionate about learning, digital transformation, and empowering others to succeed, we'd love to hear from you. Our benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service) • Training: An extensive range of learning and development opportunities • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues • Travel: Season ticket loans and discounts for public transport • Cycling: Cycle to Work scheme • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC) • Wellbeing: Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: Sunday 20 September 2026 Interviews will be held week commencing: Monday 05 October 2026
Sep 14, 2026
Contractor
Senior Trainer Microsoft 365 37 hours per week Salary Range £47,665 to £50,908 pa pro rata for hours worked Contact Type 1 Year Fixed Term Contract Location Stevenage / Hertford / Remote Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. About the role We are looking for a dynamic and experienced Senior Microsoft 365 (M365) Trainer to lead the delivery of our M365 Awareness and Training Programme across Stevenage and East Herts Councils. This is a pivotal role focused on driving Microsoft 365 adoption, enabling behavioural change, and building digital capability across the organisation. You will help staff and elected Members confidently embrace modern ways of working while ensuring they have the skills and support needed to make the most of Microsoft 365 tools. As the Senior M365 Trainer, you will lead and manage a team of trainers and be responsible for developing and delivering a high-quality blended learning programme that supports consistent and effective use of Microsoft 365 across both councils. What You'll Be Doing In this role, you will: • Identify learning and development needs and create a blended learning approach, including face-to-face training, virtual sessions, and self-service resources. • Design and deliver engaging, role-specific training aligned with programme objectives and organisational priorities. • Create accessible, inclusive learning materials, guidance documents, and support resources. • Work collaboratively with Communications teams to develop engagement materials, including FAQs, case studies, and awareness campaigns. • Monitor, evaluate, and report on training effectiveness, using data and feedback to support continuous improvement and programme KPIs. • Lead and develop an M365 Champions Network to encourage knowledge sharing and embed new ways of working across the organisation. • Manage and recommend external learning providers where specialist training is required • Promote a culture of continuous learning, innovation, and digital confidence across the councils. About you What We're Looking For We are seeking a confident leader, skilled trainer, and passionate advocate for digital transformation who can inspire others to embrace new technologies and ways of working. You will have: • Proven experience delivering Microsoft 365 training and driving user adoption within organisations. • Strong leadership and communication skills, with experience managing, coaching, or mentoring training teams. • Experience designing and delivering engaging blended learning programmes for a range of audiences and digital skill levels. • Experience measuring learning outcomes and using data to improve training effectiveness. • A collaborative approach and the ability to build and sustain networks, such as champions communities and user groups. You'll also be someone who: • Is passionate about helping others develop confidence and capability in digital tools. • Leads by example and champions innovation, learning, and continuous improvement. • Is highly organised, proactive, and comfortable managing competing priorities. • Enjoys working collaboratively with a wide range of stakeholders and teams. Why Join Us This is an exciting opportunity to play a leading role in a major digital transformation programme that will shape how our councils work in the future. You'll have the chance to: • Make a real impact on the digital skills and confidence of our workforce. • Lead a talented team and influence the adoption of modern workplace technologies. • Work closely with a broad range of stakeholders across two councils. • Help create a culture of innovation, collaboration, and continuous learning. • Contribute to improving services and outcomes for colleagues, Members, and residents through effective digital enablement. If you are passionate about learning, digital transformation, and empowering others to succeed, we'd love to hear from you. Our benefits • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: Available upon request, subject to operational requirements. • Part time and Job share opportunities: All our full-time vacancies are open to job share unless otherwise stated. • Leave: A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • Holidays: 25 days holiday rising to 31 days (depending on Local Government service) • Training: An extensive range of learning and development opportunities • Employee Assistance Programme: 24/7 Confidential advice and support on personal, work, family and relationship issues • Travel: Season ticket loans and discounts for public transport • Cycling: Cycle to Work scheme • Stevenage Credit Union: Secure savings, free life insurance and access to cheap loans. • Employee Discounts: Via monthly paid membership of the Civil Service Sports Council (CSSC) • Wellbeing: Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: Sunday 20 September 2026 Interviews will be held week commencing: Monday 05 October 2026
Stevenage Borough Council
Stevenage, Hertfordshire
ICT Senior Network and Telephony Engineer 37 hours per week £43,149 to £46,579 pa pro rata for hours worked Permanent Stevenage / Hertford / Hybrid Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. ABOUT THE ROLE We are excited to offer a rewarding opportunity to join our ICT Network and Telephony team, as an ICT Senior Network and Telephony Engineer. This role ensures the smooth operation and reliability of the council's network which underpins the ICT infrastructure, systems, and applications we deliver. You will work closely with the Network and Telephony Manager, project managers, third-party experts, suppliers, and other key stakeholders. A key part of the role will be resolving complex issues escalated by other ICT support teams and designing, implementing, and maintaining robust Network and Telephony solutions that align with the council s strategic goals. This includes proactive monitoring, capacity planning, and ensuring systems meet evolving business requirements. Your role as ICT Senior Network and Telephony Engineer will include collaborating with project managers to ensure successful project delivery in both the network and telephony arena. You will play an important part in helping ensure that the Council s buildings remain connected and staff are able to communicate via voice and other channels. If you have an eye for detail, a proactive approach, and a passion for supporting people as well as network technology, we d love to hear from you. ABOUT YOU The successful candidate will be proactive, detail-focused, and comfortable working with both technology and people. You will also: - Bring technical proficiency, with expertise in one or more specialisations, including Network and Telephony products. - Demonstrate a proven track record in applying tools and procedures to deliver high-quality services. - Show strong analytical and planning skills, with the ability to assess risks, document processes, and manage workloads to meet deadlines while resolving conflicts. - Adopt a customer-focused mindset, using feedback to enhance service delivery and consistently advocating for excellent customer care. - Communicate effectively, conveying complex or technical information clearly and making sound decisions even in uncertain situations. - Contribute to a team-oriented culture, sharing knowledge, motivating peers, and promoting team success both internally and externally. - Embrace adaptability and resilience, responding to change and challenges while maintaining professionalism in dynamic environments. - Commit to continuous learning, fostering growth for yourself, your team, and the wider organisation. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: Friday 25 September Interviews will be held week commencing: Monday 19 October
Sep 14, 2026
Full time
ICT Senior Network and Telephony Engineer 37 hours per week £43,149 to £46,579 pa pro rata for hours worked Permanent Stevenage / Hertford / Hybrid Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. ABOUT THE ROLE We are excited to offer a rewarding opportunity to join our ICT Network and Telephony team, as an ICT Senior Network and Telephony Engineer. This role ensures the smooth operation and reliability of the council's network which underpins the ICT infrastructure, systems, and applications we deliver. You will work closely with the Network and Telephony Manager, project managers, third-party experts, suppliers, and other key stakeholders. A key part of the role will be resolving complex issues escalated by other ICT support teams and designing, implementing, and maintaining robust Network and Telephony solutions that align with the council s strategic goals. This includes proactive monitoring, capacity planning, and ensuring systems meet evolving business requirements. Your role as ICT Senior Network and Telephony Engineer will include collaborating with project managers to ensure successful project delivery in both the network and telephony arena. You will play an important part in helping ensure that the Council s buildings remain connected and staff are able to communicate via voice and other channels. If you have an eye for detail, a proactive approach, and a passion for supporting people as well as network technology, we d love to hear from you. ABOUT YOU The successful candidate will be proactive, detail-focused, and comfortable working with both technology and people. You will also: - Bring technical proficiency, with expertise in one or more specialisations, including Network and Telephony products. - Demonstrate a proven track record in applying tools and procedures to deliver high-quality services. - Show strong analytical and planning skills, with the ability to assess risks, document processes, and manage workloads to meet deadlines while resolving conflicts. - Adopt a customer-focused mindset, using feedback to enhance service delivery and consistently advocating for excellent customer care. - Communicate effectively, conveying complex or technical information clearly and making sound decisions even in uncertain situations. - Contribute to a team-oriented culture, sharing knowledge, motivating peers, and promoting team success both internally and externally. - Embrace adaptability and resilience, responding to change and challenges while maintaining professionalism in dynamic environments. - Commit to continuous learning, fostering growth for yourself, your team, and the wider organisation. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note: It is essential that you continue your application on our Stevenage Borough Council Careers Page, otherwise the hiring manager will not be able to see your CV when shortlisting. Closing date for receipt of applications: Friday 25 September Interviews will be held week commencing: Monday 19 October
