Title: Health & Safety Advisor - Operations Contract Type: Permanent, Full-Time, 35 hours Salary : Starting from 42,149 per annum (London weighted salary) or 37,573 per annum (Regional salary), dependant on experience Grade: 8 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 28th September 2026 Interview Date : 6th October 2026 Please click here for the role profile - Health & Safety Advisor - Operations Role Profile.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Previous applicants need not apply if your application was regretted in the last 12 weeks. Join our Corporate Health & Safety Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. We're looking for a Health & Safety Advisor - Operations to join our experienced Corporate Health & Safety team. This role will focus on providing competent health and safety advice, guidance and assurance across operational activities, supporting compliance with health and safety legislation, L&Q procedures and internal health and safety management requirements. As part of the second line of defence, Corporate Health & Safety plays a key role in supporting effective risk management, operational assurance, audit activity, compliance monitoring and the promotion of consistent safety standards across L&Q. If this sounds like you, we would love for you to apply! Your impact in the role: In this role, you'll work closely with operational teams, managers and colleagues across L&Q to support the safe delivery of services and day-to-day activities. You'll provide practical health and safety advice, undertake assurance activity and help identify, escalate and support the resolution of risks, incidents and areas for improvement across a varied operational environment. Your key responsibilities will include: Providing competent health and safety advice, guidance and support to operational managers and teams Supporting compliance with health and safety legislation, L&Q policies, procedures and internal management system requirements Undertaking audits, inspections and assurance activity to monitor health and safety performance across operational areas Supporting incident reporting, investigation, learning and trend analysis through L&Q's internal systems Helping operational teams identify risks, agree proportionate corrective actions and track these through to completion Supporting the development and review of health and safety processes, templates, records and assurance evidence Promoting a positive safety culture through effective communication, collaboration and practical support What you'll bring: A NEBOSH General or Construction Certificate, or equivalent relevant health and safety qualification Strong knowledge of health and safety legislation, operational risk management and practical application of health and safety management systems Demonstrable experience supporting health and safety across operational, maintenance, property services or multi-site environments The ability to provide clear, pragmatic advice to managers and teams, supporting safe working practices and proportionate risk control Strong prioritisation and coordination skills, with the ability to manage competing deadlines in a fast-paced environment Good competency in Microsoft Office, including Word, Excel, PowerPoint and SharePoint, to support reporting, communication and assurance activity A full UK driving licence A CSCS card would be desirable where relevant to the operational areas supported We value your approach as much as your qualifications. You'll be proactive, collaborative and confident working with managers, colleagues and operational teams across L&Q. You'll bring a practical, solutions-focused approach to supporting compliance, improving health and safety performance and promoting a positive safety culture. If you thrive in a varied role and want to make a real difference to the safety and wellbeing of our staff, residents and communities, we'd love to hear from you. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Sep 16, 2026
Full time
Title: Health & Safety Advisor - Operations Contract Type: Permanent, Full-Time, 35 hours Salary : Starting from 42,149 per annum (London weighted salary) or 37,573 per annum (Regional salary), dependant on experience Grade: 8 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 28th September 2026 Interview Date : 6th October 2026 Please click here for the role profile - Health & Safety Advisor - Operations Role Profile.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Previous applicants need not apply if your application was regretted in the last 12 weeks. Join our Corporate Health & Safety Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. We're looking for a Health & Safety Advisor - Operations to join our experienced Corporate Health & Safety team. This role will focus on providing competent health and safety advice, guidance and assurance across operational activities, supporting compliance with health and safety legislation, L&Q procedures and internal health and safety management requirements. As part of the second line of defence, Corporate Health & Safety plays a key role in supporting effective risk management, operational assurance, audit activity, compliance monitoring and the promotion of consistent safety standards across L&Q. If this sounds like you, we would love for you to apply! Your impact in the role: In this role, you'll work closely with operational teams, managers and colleagues across L&Q to support the safe delivery of services and day-to-day activities. You'll provide practical health and safety advice, undertake assurance activity and help identify, escalate and support the resolution of risks, incidents and areas for improvement across a varied operational environment. Your key responsibilities will include: Providing competent health and safety advice, guidance and support to operational managers and teams Supporting compliance with health and safety legislation, L&Q policies, procedures and internal management system requirements Undertaking audits, inspections and assurance activity to monitor health and safety performance across operational areas Supporting incident reporting, investigation, learning and trend analysis through L&Q's internal systems Helping operational teams identify risks, agree proportionate corrective actions and track these through to completion Supporting the development and review of health and safety processes, templates, records and assurance evidence Promoting a positive safety culture through effective communication, collaboration and practical support What you'll bring: A NEBOSH General or Construction Certificate, or equivalent relevant health and safety qualification Strong knowledge of health and safety legislation, operational risk management and practical application of health and safety management systems Demonstrable experience supporting health and safety across operational, maintenance, property services or multi-site environments The ability to provide clear, pragmatic advice to managers and teams, supporting safe working practices and proportionate risk control Strong prioritisation and coordination skills, with the ability to manage competing deadlines in a fast-paced environment Good competency in Microsoft Office, including Word, Excel, PowerPoint and SharePoint, to support reporting, communication and assurance activity A full UK driving licence A CSCS card would be desirable where relevant to the operational areas supported We value your approach as much as your qualifications. You'll be proactive, collaborative and confident working with managers, colleagues and operational teams across L&Q. You'll bring a practical, solutions-focused approach to supporting compliance, improving health and safety performance and promoting a positive safety culture. If you thrive in a varied role and want to make a real difference to the safety and wellbeing of our staff, residents and communities, we'd love to hear from you. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Casework Officer (NB - Service Charge Tribunal Casework Officer) Contract Type : 12 Month Fixed Term Contract, Full Time - 35 Hours Salary: Starting from 31,955.00 per annum, depending on experience (London Weighted Salary) Grade: 5 Reporting Office: Stratford, London Working Location: West Ham Lane - FTT Court Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 21st September 2026 Interview Dates: Interviews will take place in-person (dates to be confirmed) Please click here for the role profile - Service Charge Tribunal Casework Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Rent & Service Charge Team at L&Q: We are looking for a highly organised and detail-oriented Service Charge Tribunal Casework Officer to join our Rent & Service Charge Team. This newly created role offers an exciting opportunity to support L&Q's representation at the First-tier Tribunal (Property Chamber), ensuring tribunal cases are managed efficiently, documentation is accurate and compliant, and key deadlines are met. Reporting to the Service Charge Team Leader , you will work closely with Service Charge Managers, Service Charge Specialists, Managing Agent Specialists, and wider teams across the business to coordinate tribunal casework and provide high-quality administrative support. Your Impact and responsibilities in the Role Provide casework and administrative support for service charge tribunal proceedings. Coordinate the preparation of tribunal bundles, witness statements, and supporting submissions. Maintain accurate case records, trackers, and document management systems. Monitor tribunal directions, deadlines, and key milestones to ensure compliance. Liaise with Legal, Property, Finance, and Service Charge teams to support robust case preparation. Attend tribunal hearings with members of the Management and Specialist Teams when required. Support the implementation of lessons learned and best practice arising from tribunal outcomes. Ensure all documentation is complete, accurate, and presented professionally. Through your work, you will help ensure L&Q delivers effective service charge representation while maintaining high standards of compliance, accuracy, and customer service. What you'll bring: Essential Experience providing administrative or casework support within a housing, legal, property, or service charge environment Experience maintaining accurate case files, document management systems, and trackers Experience working to strict deadlines, including managing competing priorities Strong working knowledge of Microsoft Office (Word, Excel, Outlook) Good understanding of service charge processes or similar financial/operational documentation (e.g. invoices, costs, contracts) Confidence supporting case preparation discussions with internal teams Desirable Strong attention to detail and commitment to accuracy Ability to process and structure large volumes of information clearly Effective written and verbal communication skills Ability to work collaboratively with operational and legal stakeholders This role would be ideal if you enjoy working with data, processes and legislation, with a keen eye for detail, taking pride in ensuring accuracy and compliance while delivering excellent service to colleagues and customers. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Sep 15, 2026
Full time
Title: Casework Officer (NB - Service Charge Tribunal Casework Officer) Contract Type : 12 Month Fixed Term Contract, Full Time - 35 Hours Salary: Starting from 31,955.00 per annum, depending on experience (London Weighted Salary) Grade: 5 Reporting Office: Stratford, London Working Location: West Ham Lane - FTT Court Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 21st September 2026 Interview Dates: Interviews will take place in-person (dates to be confirmed) Please click here for the role profile - Service Charge Tribunal Casework Officer Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Rent & Service Charge Team at L&Q: We are looking for a highly organised and detail-oriented Service Charge Tribunal Casework Officer to join our Rent & Service Charge Team. This newly created role offers an exciting opportunity to support L&Q's representation at the First-tier Tribunal (Property Chamber), ensuring tribunal cases are managed efficiently, documentation is accurate and compliant, and key deadlines are met. Reporting to the Service Charge Team Leader , you will work closely with Service Charge Managers, Service Charge Specialists, Managing Agent Specialists, and wider teams across the business to coordinate tribunal casework and provide high-quality administrative support. Your Impact and responsibilities in the Role Provide casework and administrative support for service charge tribunal proceedings. Coordinate the preparation of tribunal bundles, witness statements, and supporting submissions. Maintain accurate case records, trackers, and document management systems. Monitor tribunal directions, deadlines, and key milestones to ensure compliance. Liaise with Legal, Property, Finance, and Service Charge teams to support robust case preparation. Attend tribunal hearings with members of the Management and Specialist Teams when required. Support the implementation of lessons learned and best practice arising from tribunal outcomes. Ensure all documentation is complete, accurate, and presented professionally. Through your work, you will help ensure L&Q delivers effective service charge representation while maintaining high standards of compliance, accuracy, and customer service. What you'll bring: Essential Experience providing administrative or casework support within a housing, legal, property, or service charge environment Experience maintaining accurate case files, document management systems, and trackers Experience working to strict deadlines, including managing competing priorities Strong working knowledge of Microsoft Office (Word, Excel, Outlook) Good understanding of service charge processes or similar financial/operational documentation (e.g. invoices, costs, contracts) Confidence supporting case preparation discussions with internal teams Desirable Strong attention to detail and commitment to accuracy Ability to process and structure large volumes of information clearly Effective written and verbal communication skills Ability to work collaboratively with operational and legal stakeholders This role would be ideal if you enjoy working with data, processes and legislation, with a keen eye for detail, taking pride in ensuring accuracy and compliance while delivering excellent service to colleagues and customers. If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Technical Advisor Contract Type: Permanent, Full Time, 35 hours per week Salary: 37,451 per annum to 41,045 per annum (London weighted salary) dependant on experience. Plus Essential Car User Allowance 1,300 Grade: 7 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date:15th September 2026 at 11pm Interview Dates: 24th/25th September, face to face interviews at our Stratford, London office Please click here for the role profile - Technical Advisor.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Heating & Hot Water Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of . We have an amazing opportunity for a Technical Advisor to join the Heating and Hot Water team on a permanent full time basis. The role will report into the Heating and Hot Water Operational Manager and will provide technical advice and support on breakdowns, procedure, legislation and gas compliance. You will work with a number of key stakeholders including residents following L&Q's procedures to ensure compliancy on all domestic or commercial gas and renewable heating systems providing full repairs service to our residents. The Technical Advisors work closely with our Gas Contractors to inspect quality of works undertaken in L&Q's voids and occupied properties, assisting with technical questions and issues. If this sounds like you, we would love for you to apply! Your impact in the role: You will have experience working with contractors, dispute resolution, looking at specifications, holding meetings, looking at performance and ensuring that KPIs and targets are set and met with L&Q's partners. It will be key to ensure that our contractors provide an outstanding service to our residents and that any issues are dealt with efficiently and are investigated as required in order to put any failures back on track. The post holder will need to have had experience working statutory authorities, suppliers and consultants promoting best practise and contributing towards L&Q's positive reputation within the industry. You will contribute legislation change and to promote the work of the trust. This means you will need to have an up to date CPD and will be committed to being knowledgeable about changes in legislation and compliance frameworks. The post holder will ensure H&S, regulatory & governance compliance for areas under the technical advisor's control. What you'll bring: Level 3 Gas Engineering or Level 2 plus experience Technical knowledge of Gas Compliance and knowledge of working across a varied housing stock Service background and quality assurance Commitment to delivery of good customer service Experience in a Customer facing role. Ability to work in harmony with a number of contractors. Performance Management skills Up to date legislation knowledge and commitment to CPD A good understanding of solid fuel, oil, LPG and renewables is advantages If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Sep 15, 2026
Full time
Title: Technical Advisor Contract Type: Permanent, Full Time, 35 hours per week Salary: 37,451 per annum to 41,045 per annum (London weighted salary) dependant on experience. Plus Essential Car User Allowance 1,300 Grade: 7 Reporting Office: London, Stratford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date:15th September 2026 at 11pm Interview Dates: 24th/25th September, face to face interviews at our Stratford, London office Please click here for the role profile - Technical Advisor.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Heating & Hot Water Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of . We have an amazing opportunity for a Technical Advisor to join the Heating and Hot Water team on a permanent full time basis. The role will report into the Heating and Hot Water Operational Manager and will provide technical advice and support on breakdowns, procedure, legislation and gas compliance. You will work with a number of key stakeholders including residents following L&Q's procedures to ensure compliancy on all domestic or commercial gas and renewable heating systems providing full repairs service to our residents. The Technical Advisors work closely with our Gas Contractors to inspect quality of works undertaken in L&Q's voids and occupied properties, assisting with technical questions and issues. If this sounds like you, we would love for you to apply! Your impact in the role: You will have experience working with contractors, dispute resolution, looking at specifications, holding meetings, looking at performance and ensuring that KPIs and targets are set and met with L&Q's partners. It will be key to ensure that our contractors provide an outstanding service to our residents and that any issues are dealt with efficiently and are investigated as required in order to put any failures back on track. The post holder will need to have had experience working statutory authorities, suppliers and consultants promoting best practise and contributing towards L&Q's positive reputation within the industry. You will contribute legislation change and to promote the work of the trust. This means you will need to have an up to date CPD and will be committed to being knowledgeable about changes in legislation and compliance frameworks. The post holder will ensure H&S, regulatory & governance compliance for areas under the technical advisor's control. What you'll bring: Level 3 Gas Engineering or Level 2 plus experience Technical knowledge of Gas Compliance and knowledge of working across a varied housing stock Service background and quality assurance Commitment to delivery of good customer service Experience in a Customer facing role. Ability to work in harmony with a number of contractors. Performance Management skills Up to date legislation knowledge and commitment to CPD A good understanding of solid fuel, oil, LPG and renewables is advantages If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Finance Graduate x 2 Contract Type: 3.5 years Fixed Term Contract 35 Hours per week Location: Stratford, London Persona: Agile Worker: Grade: Graduate Salary: 31,000 Closing Date: 23 rd September Assessment Centre: 7 th October Interview Dates: 14 th October Please click here for the role profile Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. NB: Successful applicants must have, and maintain, the right to work in the UK for the duration of the development programme. The L&Q Early Talent Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a values-led organisation that will support you to learn and develop throughout the programme and beyond. Join our Finance Team at L&Q: We are looking for two high calibre graduates to join our driven and supportive Finance Department to train as Chartered Accountants. We are looking for candidates with resilience, drive, enthusiasm and a passion to help people. You will study for your ACA accountancy qualification combining technical study and on-the-job practical experience to become an ICAEW Chartered Accountant. Whilst working in our Finance Department, you will complete rotations to various teams to develop the required professional skills and experience. You will be engaged in a challenging role from day one and be accountable for your area of responsibility whilst being supported by experienced managers and mentors, who will provide you with regular feedback and coaching throughout your development programme. What you'll bring: Independent, driven and dedicated, with a passion to learn Excellent communication and interpersonal skills Strong organisational skills and ability to effectively manage work Numerical and analytical skills. Accounting knowledge is desirable but not essential Be commercially minded and a strategic thinker Ability to multi-task and work to deadlines Good IT skills and understanding of Excel If this sounds like you, we would love for you to apply! Programme details: You can find out more about the ACA qualification on the ICAEW website: Discover the ACA ICAEW Entry requirements: Minimum of 5 GCSE's Grades A-C/Grades 9-4 or above, including English and Maths. DC1 • Minimum of 300 UCAS points achieved from your top 3 'A' Levels (or equivalent) at first attempt. (General Studies not accepted.) • 2.1- or first-class degree (or equivalent). DC1 including English and maths. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Great breadth and variety of experiences through a structured development programme. You will have access to outstanding training offered internally. You will be supported throughout the programme by an experienced line manager and mentor. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Sep 15, 2026
Full time
Title: Finance Graduate x 2 Contract Type: 3.5 years Fixed Term Contract 35 Hours per week Location: Stratford, London Persona: Agile Worker: Grade: Graduate Salary: 31,000 Closing Date: 23 rd September Assessment Centre: 7 th October Interview Dates: 14 th October Please click here for the role profile Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. NB: Successful applicants must have, and maintain, the right to work in the UK for the duration of the development programme. The L&Q Early Talent Programme has been designed to help you get the career you have always wanted. This role provides the opportunity to start a new career path with a values-led organisation that will support you to learn and develop throughout the programme and beyond. Join our Finance Team at L&Q: We are looking for two high calibre graduates to join our driven and supportive Finance Department to train as Chartered Accountants. We are looking for candidates with resilience, drive, enthusiasm and a passion to help people. You will study for your ACA accountancy qualification combining technical study and on-the-job practical experience to become an ICAEW Chartered Accountant. Whilst working in our Finance Department, you will complete rotations to various teams to develop the required professional skills and experience. You will be engaged in a challenging role from day one and be accountable for your area of responsibility whilst being supported by experienced managers and mentors, who will provide you with regular feedback and coaching throughout your development programme. What you'll bring: Independent, driven and dedicated, with a passion to learn Excellent communication and interpersonal skills Strong organisational skills and ability to effectively manage work Numerical and analytical skills. Accounting knowledge is desirable but not essential Be commercially minded and a strategic thinker Ability to multi-task and work to deadlines Good IT skills and understanding of Excel If this sounds like you, we would love for you to apply! Programme details: You can find out more about the ACA qualification on the ICAEW website: Discover the ACA ICAEW Entry requirements: Minimum of 5 GCSE's Grades A-C/Grades 9-4 or above, including English and Maths. DC1 • Minimum of 300 UCAS points achieved from your top 3 'A' Levels (or equivalent) at first attempt. (General Studies not accepted.) • 2.1- or first-class degree (or equivalent). DC1 including English and maths. Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Great breadth and variety of experiences through a structured development programme. You will have access to outstanding training offered internally. You will be supported throughout the programme by an experienced line manager and mentor. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Design & Technical Manager - preconstruction and construction phases, site office based in North Greenwich moving to Knights Road, Silvertown. Contract Type: 12 Months Fixed Term Contract Persona: Persona: Project located at Knights Road, Silvertown, London. Preconstruction and construction phase site office based in North Greenwich moving to Knights Road, Silvertown. Head office at West Ham Lane, subject to change as and when a dedicated project office is available. Salary: Starting from 76,383 per annum dependent on experience Reporting Office: West Ham Lane, Stratford, London. Closing Date: 28 /09/2026 Interview Dates: TBC in person interviews Please click here for the role profile - Design & Technical Manager RP.docx Benefits include: 24 days Annual Leave rising to 28 days with length of service + Bank Holidays, excellent Pension scheme, non-contributory life assurance, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close this advert and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months Join our Design & Technical Team at L&Q: L&Q have a new opportunity for a Design & Technical Manager to work at Beaulieu in Chelmsford. This position requires a manager who is delivery and action focused, proactive and able to work independently, who can identify risks and deliver effective solutions to ensure on-time delivery in a fast-paced, demanding environment. You will join an existing technical team reporting to a Senior Design and Technical Manager, taking full responsibility for allocated duties covering information production for a BSR Gateway 2 submission and tender & construction stage information production and third party approvals, typically covering RIBA Stages 4 & 5. The successful candidate will be expected to work independently to meet the program deadlines and provide accurate progress reporting, displaying the standard for excellent customer service in line with L&Q values. If this sounds like you, we would love for you to apply! Your impact in the role: • Lead and manage your day-to-day activities, motivating the team and the wider consultant and subcontractor designers teams • Lead and audit design for compliance and co-ordination from inception through to completion • Manage information delivery against performance targets - cost, quality and time - and advise on build design through to project completion • Manage the design production for trade packages from tender to record drawings, and manage the third-party approval process • Work collaboratively with Land, Commercial and Construction/Site teams, supporting the team's due diligence process to mitigate risk • Develop, maintain and influence relationships with consultants, contractors and other key external stakeholders • Contribute towards the control of budgets within the design and technical function and support the divisional business plan • Lead project team reviews of your allocated packages to provide consolidated comments and manage the process of addressing these to mee the program requirements • Lead the collation of the tender package information with support from the multi discipline project team, • Populating and maintaining trackers for your allocated tasks What you'll bring: • Experience of RC frame construction of mansion and tower block residential schemes • Strong financial and commercial acumen, including contract management skills • Knowledge and working experience of Asite for managing design information • Excellent problem solving, communication, analytical and presentation skills • Strong project co-ordination skills, with the ability to multi-task and meet deadlines • Strong experience of managing information production and mainlining associated management tools • A high level of computer literacy, including good working knowledge of MS Project or Asta • Experience of unitised fa ade construction, BIM and CAD packages is an advantage • Degree level in a relevant discipline and/or working towards a professional qualification such as CIOB or RIBA is desirable If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Sep 15, 2026
Full time
Title: Design & Technical Manager - preconstruction and construction phases, site office based in North Greenwich moving to Knights Road, Silvertown. Contract Type: 12 Months Fixed Term Contract Persona: Persona: Project located at Knights Road, Silvertown, London. Preconstruction and construction phase site office based in North Greenwich moving to Knights Road, Silvertown. Head office at West Ham Lane, subject to change as and when a dedicated project office is available. Salary: Starting from 76,383 per annum dependent on experience Reporting Office: West Ham Lane, Stratford, London. Closing Date: 28 /09/2026 Interview Dates: TBC in person interviews Please click here for the role profile - Design & Technical Manager RP.docx Benefits include: 24 days Annual Leave rising to 28 days with length of service + Bank Holidays, excellent Pension scheme, non-contributory life assurance, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close this advert and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months Join our Design & Technical Team at L&Q: L&Q have a new opportunity for a Design & Technical Manager to work at Beaulieu in Chelmsford. This position requires a manager who is delivery and action focused, proactive and able to work independently, who can identify risks and deliver effective solutions to ensure on-time delivery in a fast-paced, demanding environment. You will join an existing technical team reporting to a Senior Design and Technical Manager, taking full responsibility for allocated duties covering information production for a BSR Gateway 2 submission and tender & construction stage information production and third party approvals, typically covering RIBA Stages 4 & 5. The successful candidate will be expected to work independently to meet the program deadlines and provide accurate progress reporting, displaying the standard for excellent customer service in line with L&Q values. If this sounds like you, we would love for you to apply! Your impact in the role: • Lead and manage your day-to-day activities, motivating the team and the wider consultant and subcontractor designers teams • Lead and audit design for compliance and co-ordination from inception through to completion • Manage information delivery against performance targets - cost, quality and time - and advise on build design through to project completion • Manage the design production for trade packages from tender to record drawings, and manage the third-party approval process • Work collaboratively with Land, Commercial and Construction/Site teams, supporting the team's due diligence process to mitigate risk • Develop, maintain and influence relationships with consultants, contractors and other key external stakeholders • Contribute towards the control of budgets within the design and technical function and support the divisional business plan • Lead project team reviews of your allocated packages to provide consolidated comments and manage the process of addressing these to mee the program requirements • Lead the collation of the tender package information with support from the multi discipline project team, • Populating and maintaining trackers for your allocated tasks What you'll bring: • Experience of RC frame construction of mansion and tower block residential schemes • Strong financial and commercial acumen, including contract management skills • Knowledge and working experience of Asite for managing design information • Excellent problem solving, communication, analytical and presentation skills • Strong project co-ordination skills, with the ability to multi-task and meet deadlines • Strong experience of managing information production and mainlining associated management tools • A high level of computer literacy, including good working knowledge of MS Project or Asta • Experience of unitised fa ade construction, BIM and CAD packages is an advantage • Degree level in a relevant discipline and/or working towards a professional qualification such as CIOB or RIBA is desirable If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more. At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Title: Portfolio Manager Contract Type: Permanent, Full-Time, 35 hours Salary : Starting from 57,094 per annum (London weighted salary) or 49,502 per annum (Regional salary), dependant on experience Grade: 10 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 27th September 2026 Interview Dates : 5th-6th October 2026 Please note that in person interviews will be held for at least one of the interview stages for this role. Please click here for the role profile - Portfolio Manager Role Profile.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Planning and Portfolio Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. This is a key role within L&Q's Transformation & Change Portfolio, helping to strengthen how we plan, manage, govern and report across a complex, multi-programme transformation environment. We are looking for a Portfolio Manager to provide dedicated analytical and operational support to the Planning and Portfolio Team, with a particular focus on centralised resource management across the Transformation & Change Portfolio. This includes resource data quality, reporting, dashboards, utilisation and capacity management, forecasting, and the insight needed to support effective portfolio-level planning and decision-making. The role will suit someone who has worked in a transformation, change, technology, PMO, portfolio management, resource management or analytical environment, and who is confident working with project teams, resource owners, delivery leads and enabling functions to collect, validate and improve management information. To be successful in this role, you will bring rigour, structure and a proactive, relationship-based approach to resource management. This is a highly hands-on role that requires you to work closely with colleagues across our Delivery teams, actively building networks, seeking out information and driving engagement to ensure decisions are informed by accurate and timely insight. We are looking for someone with energy, determination and initiative who takes ownership, works collaboratively and is comfortable leading conversations rather than waiting for others to do so. If this sounds like you, we would love for you to apply! Your impact in the role: You will help maintain a clear and reliable view of resource demand, supply, allocation, utilisation, capacity, constraints and emerging resource risks across the portfolio, ensuring information is accurate , consistent and presented in a way that supports senior decision-making. Whilst resource management will be the primary focus of the role, we are looking for someone with broader portfolio management and PMO experience who can contribute across the full range of services provided by the team. This is an opportunity to shape and embed portfolio management capability across a major transformation portfolio, working closely with Heads of Delivery, Programme Managers, Project Managers, Technology teams, Finance, business leads and senior stakeholders across the organisation. Key areas of responsibility: Resource Management and Reporting Supporting the operation and continuous improvement of centralised resource management processes across the Transformation and Change portfolio. Maintaining, validating and improving resource data received from projects, programme teams and resource owners to support clearer visibility of capacity, allocation and utilisation. Portfolio Data and Insight Producing and maintaining resource dashboards, MI and reporting packs covering utilisation, allocation, capacity, constraints and forecasting. Helping ensure portfolio leaders have clear, timely and reliable information to support planning, mobilisation and delivery decisions. Reporting Cycles and Governance Support Supporting regular resource reporting cycles, including data collection, follow-up, quality checks and preparation of outputs for leadership forums. Helping identify resource gaps, delivery pinch-points, emerging capacity risks and data inconsistencies so they can be surfaced through the right governance routes. Process Improvement and Tooling Supporting reporting automation, dashboard development, PMO tooling implementation and ongoing process improvement. Helping maintain portfolio controls, templates, logs and ways of working linked to resource management, planning and reporting. Working Across the Portfolio Working collaboratively with Project Managers, Programme Managers, resource owners and delivery teams to improve the quality and consistency of resource information. Building effective working relationships across Transformation and Change, Technology, Finance, Strategy, business teams and other key stakeholders. Impact and Contribution Contributing directly to better resource visibility, stronger data quality, more reliable reporting and improved confidence in portfolio planning and delivery decisions. What you'll bring: Strong analytical capability, good attention to detail and the ability to support a developing portfolio resource management function Experience in an analyst, PMO, portfolio manager, project support, resource management, planning, transformation, change or technology delivery environment Experience producing management information, dashboards, reports, trackers or data analysis to support decision-making Strong analytical skills, with the ability to interpret data, spot inconsistencies and turn information into clear insight Good Excel, reporting and data management skills, with experience maintaining accurate information across multiple inputs or stakeholders Experience supporting governance, reporting cycles, action tracking, escalation routes or operational portfolio processes Ability to work with Project Managers, Programme Managers, resource owners and enabling teams to gather, validate and improve information Confidence following up on missing, incomplete or inconsistent data and helping improve reporting quality Good organisational skills, with the ability to manage regular reporting deadlines, competing requests and detailed information Clear written and verbal communication skills, with the ability to produce structured, professional outputs for management and leadership audiences A practical improvement mindset, with an interest in improving processes, controls, templates, dashboards and ways of working over time If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Sep 15, 2026
Full time
Title: Portfolio Manager Contract Type: Permanent, Full-Time, 35 hours Salary : Starting from 57,094 per annum (London weighted salary) or 49,502 per annum (Regional salary), dependant on experience Grade: 10 Reporting Office: London, Stratford or Manchester, Trafford Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 27th September 2026 Interview Dates : 5th-6th October 2026 Please note that in person interviews will be held for at least one of the interview stages for this role. Please click here for the role profile - Portfolio Manager Role Profile.docx Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. Join our Planning and Portfolio Team at L&Q: L&Q is one of the UK's largest housing associations and providers of social and affordable homes. We house around 250,000 people primarily across Greater London and Greater Manchester. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. This is a key role within L&Q's Transformation & Change Portfolio, helping to strengthen how we plan, manage, govern and report across a complex, multi-programme transformation environment. We are looking for a Portfolio Manager to provide dedicated analytical and operational support to the Planning and Portfolio Team, with a particular focus on centralised resource management across the Transformation & Change Portfolio. This includes resource data quality, reporting, dashboards, utilisation and capacity management, forecasting, and the insight needed to support effective portfolio-level planning and decision-making. The role will suit someone who has worked in a transformation, change, technology, PMO, portfolio management, resource management or analytical environment, and who is confident working with project teams, resource owners, delivery leads and enabling functions to collect, validate and improve management information. To be successful in this role, you will bring rigour, structure and a proactive, relationship-based approach to resource management. This is a highly hands-on role that requires you to work closely with colleagues across our Delivery teams, actively building networks, seeking out information and driving engagement to ensure decisions are informed by accurate and timely insight. We are looking for someone with energy, determination and initiative who takes ownership, works collaboratively and is comfortable leading conversations rather than waiting for others to do so. If this sounds like you, we would love for you to apply! Your impact in the role: You will help maintain a clear and reliable view of resource demand, supply, allocation, utilisation, capacity, constraints and emerging resource risks across the portfolio, ensuring information is accurate , consistent and presented in a way that supports senior decision-making. Whilst resource management will be the primary focus of the role, we are looking for someone with broader portfolio management and PMO experience who can contribute across the full range of services provided by the team. This is an opportunity to shape and embed portfolio management capability across a major transformation portfolio, working closely with Heads of Delivery, Programme Managers, Project Managers, Technology teams, Finance, business leads and senior stakeholders across the organisation. Key areas of responsibility: Resource Management and Reporting Supporting the operation and continuous improvement of centralised resource management processes across the Transformation and Change portfolio. Maintaining, validating and improving resource data received from projects, programme teams and resource owners to support clearer visibility of capacity, allocation and utilisation. Portfolio Data and Insight Producing and maintaining resource dashboards, MI and reporting packs covering utilisation, allocation, capacity, constraints and forecasting. Helping ensure portfolio leaders have clear, timely and reliable information to support planning, mobilisation and delivery decisions. Reporting Cycles and Governance Support Supporting regular resource reporting cycles, including data collection, follow-up, quality checks and preparation of outputs for leadership forums. Helping identify resource gaps, delivery pinch-points, emerging capacity risks and data inconsistencies so they can be surfaced through the right governance routes. Process Improvement and Tooling Supporting reporting automation, dashboard development, PMO tooling implementation and ongoing process improvement. Helping maintain portfolio controls, templates, logs and ways of working linked to resource management, planning and reporting. Working Across the Portfolio Working collaboratively with Project Managers, Programme Managers, resource owners and delivery teams to improve the quality and consistency of resource information. Building effective working relationships across Transformation and Change, Technology, Finance, Strategy, business teams and other key stakeholders. Impact and Contribution Contributing directly to better resource visibility, stronger data quality, more reliable reporting and improved confidence in portfolio planning and delivery decisions. What you'll bring: Strong analytical capability, good attention to detail and the ability to support a developing portfolio resource management function Experience in an analyst, PMO, portfolio manager, project support, resource management, planning, transformation, change or technology delivery environment Experience producing management information, dashboards, reports, trackers or data analysis to support decision-making Strong analytical skills, with the ability to interpret data, spot inconsistencies and turn information into clear insight Good Excel, reporting and data management skills, with experience maintaining accurate information across multiple inputs or stakeholders Experience supporting governance, reporting cycles, action tracking, escalation routes or operational portfolio processes Ability to work with Project Managers, Programme Managers, resource owners and enabling teams to gather, validate and improve information Confidence following up on missing, incomplete or inconsistent data and helping improve reporting quality Good organisational skills, with the ability to manage regular reporting deadlines, competing requests and detailed information Clear written and verbal communication skills, with the ability to produce structured, professional outputs for management and leadership audiences A practical improvement mindset, with an interest in improving processes, controls, templates, dashboards and ways of working over time If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Customer Service Team Leader Title: Customer Service Team Leader Contract Type: 6 month fixed term contract, Full time, 35 hours Salary starting : 42,149 per annum to 46,410 per annum (London weighted salary) or 37,573 per annum to 41,541per annum (Regional salary), (Dependant on experience) Grade : 8 Reporting Office: London, Stratford or Manchester, Trafford Persona: Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required. Working Pattern: Monday to Friday, shifts been 8:00am - 6:15pm Closing Date: 25 th September 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. (remove if internal only) Please click here for the role profile - Customer Service Team Leader.docx Join our award-winning Customer Service Centre at L&Q! At L&Q, we're passionate about delivering outstanding customer experiences and inspiring teams to achieve excellence. That's why we're looking for a dynamic leader to join us and make a real impact in our fast-paced inbound customer service centre. As a Customer Service Team Leader, you'll lead and motivate a large team of up to 17 people, driving performance and ensuring first-class service for our residents. You'll bring proven experience in managing high-volume customer service environments and a talent for coaching and developing people to reach their full potential. If this sounds like you, we would love for you to apply! Your Impact in the Role: Leading from the front, setting the standard for excellence and stepping in to support your team when needed. Driving performance to meet and exceed KPIs while fostering a culture of accountability and success. Acting as a confident and effective coach, inspiring and developing your team to deliver exceptional customer service. Promoting collaboration across teams and championing a right-first-time approach for every customer interaction. Playing a key role in leading change initiatives, ensuring processes are efficient and customer experiences are consistently outstanding. What You'll Bring: To excel in this role, you'll bring together strong leadership, adaptability, and a genuine passion for delivering outstanding customer service. Have a proven track record of coaching and developing team members while achieving departmental goals and managing a remote team. A proactive, hands-on approach-leading by example and stepping in to handle customers enquires at peak times. Exceptional communication skills with the ability to promote collaboration across teams, with excellent stakeholder management. Self-driven and resilient, with a creative, solution-oriented mindset. Analytical and detail-oriented, you identify issues in data, systems, and reporting, driving creative, solution-focused outcomes. Results-driven, consistently aiming to meet and exceed KPIs, while thriving in a fast-paced, dynamic environment. Proven experience in leading a team to manage digital platforms and communication with customers. Homebased roles: We'll provide you with all the equipment you need to get started, including a laptop, monitor, keyboard, mouse and headset. These items can be collected from one of our offices either in Stratford, London, or Trafford, Manchester. As this is a home-based role, you'll need a quiet and suitable workspace with a desk and chair where you can work comfortably. You'll also be responsible for having a reliable broadband connection with a minimum speed of 30Mbps download and 10Mbps upload. If you're successful, we'll ask you to provide evidence of your broadband speed and a photo of your home workspace as part of the onboarding process. If you're ready to make a meaningful impact, drive performance, and keep customers at the heart of everything you do-apply today! If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us.
Sep 12, 2026
Full time
Customer Service Team Leader Title: Customer Service Team Leader Contract Type: 6 month fixed term contract, Full time, 35 hours Salary starting : 42,149 per annum to 46,410 per annum (London weighted salary) or 37,573 per annum to 41,541per annum (Regional salary), (Dependant on experience) Grade : 8 Reporting Office: London, Stratford or Manchester, Trafford Persona: Homebased Worker: Contractual hours to be worked on a remote basis, with ad hoc office attendance as required. Working Pattern: Monday to Friday, shifts been 8:00am - 6:15pm Closing Date: 25 th September 2026 Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months. (remove if internal only) Please click here for the role profile - Customer Service Team Leader.docx Join our award-winning Customer Service Centre at L&Q! At L&Q, we're passionate about delivering outstanding customer experiences and inspiring teams to achieve excellence. That's why we're looking for a dynamic leader to join us and make a real impact in our fast-paced inbound customer service centre. As a Customer Service Team Leader, you'll lead and motivate a large team of up to 17 people, driving performance and ensuring first-class service for our residents. You'll bring proven experience in managing high-volume customer service environments and a talent for coaching and developing people to reach their full potential. If this sounds like you, we would love for you to apply! Your Impact in the Role: Leading from the front, setting the standard for excellence and stepping in to support your team when needed. Driving performance to meet and exceed KPIs while fostering a culture of accountability and success. Acting as a confident and effective coach, inspiring and developing your team to deliver exceptional customer service. Promoting collaboration across teams and championing a right-first-time approach for every customer interaction. Playing a key role in leading change initiatives, ensuring processes are efficient and customer experiences are consistently outstanding. What You'll Bring: To excel in this role, you'll bring together strong leadership, adaptability, and a genuine passion for delivering outstanding customer service. Have a proven track record of coaching and developing team members while achieving departmental goals and managing a remote team. A proactive, hands-on approach-leading by example and stepping in to handle customers enquires at peak times. Exceptional communication skills with the ability to promote collaboration across teams, with excellent stakeholder management. Self-driven and resilient, with a creative, solution-oriented mindset. Analytical and detail-oriented, you identify issues in data, systems, and reporting, driving creative, solution-focused outcomes. Results-driven, consistently aiming to meet and exceed KPIs, while thriving in a fast-paced, dynamic environment. Proven experience in leading a team to manage digital platforms and communication with customers. Homebased roles: We'll provide you with all the equipment you need to get started, including a laptop, monitor, keyboard, mouse and headset. These items can be collected from one of our offices either in Stratford, London, or Trafford, Manchester. As this is a home-based role, you'll need a quiet and suitable workspace with a desk and chair where you can work comfortably. You'll also be responsible for having a reliable broadband connection with a minimum speed of 30Mbps download and 10Mbps upload. If you're successful, we'll ask you to provide evidence of your broadband speed and a photo of your home workspace as part of the onboarding process. If you're ready to make a meaningful impact, drive performance, and keep customers at the heart of everything you do-apply today! If you require any reasonable adjustments at any stage during this process, including application stage, please email (url removed) About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life. 250,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome - Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us.
Title: Senior Analysis & Efficiency Manager Contract Type: Permanent 35 hours per week Salary: 58,000 per annum to 70,000 per annum (London weighted salary) or 50,000 per annum to 60,000 per annum (Regional salary), dependant on experience Grade: 10 Reporting Office: London, Stratford or Manchester Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 16 th September Interview Dates:29 th September please note that in person interviews will be held for at least one of the interview stages for this role Please click here for the role profile Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months Join our Supply Chain Management Hub at L&Q: L&Q is creating a new Supply Chain Centre of Excellence, bringing together the insight, expertise and capability that will help shape how we manage our supply chain in the future. As our new Senior Analysis & Efficiency Manager, you'll join a small team at the very beginning of that journey. You'll have the opportunity to build our analytics and efficiency capability from the ground up shaping the data, reporting, dashboards and ways of working that will enable better commercial decisions and deliver measurable value across L&Q. There's real scope to make this role your own. Rather than stepping into an established function, you'll help create it working across Supply Chain, Procurement and the wider business to turn data into meaningful insight, identify opportunities for improvement and establish an approach that will have a lasting impact. If this sounds like you, we would love for you to apply! Your impact in the role: Lead the development of our new supply chain analytics and efficiency capability, creating the insight and tools that help us make better commercial decisions. Build and develop KPIs, dashboards and performance reporting across Supply Chain. Turn spend, supplier and operational data into clear, actionable insight. Identify and track opportunities for savings, efficiencies, process improvement and automation. Strengthen data quality, compliance, governance and assurance across the function. Work across Procurement, Finance, Technology and operational teams to turn insight into action and embed better ways of working. What you'll bring: CIPS qualified (essential) Substantial experience of building supply chain or procurement analytics and reporting from the ground up, including KPIs, dashboards and performance insight. Strong technical capability across Excel and analytics tools such as Power BI or Tableau, with experience of e-buying/procurement systems. A track record of using data to identify efficiencies, improve processes and turn complex information into clear, commercially focused recommendations. Strong stakeholder management and influencing skills, with the confidence to present insight and recommendations to colleagues and senior leaders. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 2 50,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
Sep 10, 2026
Full time
Title: Senior Analysis & Efficiency Manager Contract Type: Permanent 35 hours per week Salary: 58,000 per annum to 70,000 per annum (London weighted salary) or 50,000 per annum to 60,000 per annum (Regional salary), dependant on experience Grade: 10 Reporting Office: London, Stratford or Manchester Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working) Closing Date: 16 th September Interview Dates:29 th September please note that in person interviews will be held for at least one of the interview stages for this role Please click here for the role profile Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months Join our Supply Chain Management Hub at L&Q: L&Q is creating a new Supply Chain Centre of Excellence, bringing together the insight, expertise and capability that will help shape how we manage our supply chain in the future. As our new Senior Analysis & Efficiency Manager, you'll join a small team at the very beginning of that journey. You'll have the opportunity to build our analytics and efficiency capability from the ground up shaping the data, reporting, dashboards and ways of working that will enable better commercial decisions and deliver measurable value across L&Q. There's real scope to make this role your own. Rather than stepping into an established function, you'll help create it working across Supply Chain, Procurement and the wider business to turn data into meaningful insight, identify opportunities for improvement and establish an approach that will have a lasting impact. If this sounds like you, we would love for you to apply! Your impact in the role: Lead the development of our new supply chain analytics and efficiency capability, creating the insight and tools that help us make better commercial decisions. Build and develop KPIs, dashboards and performance reporting across Supply Chain. Turn spend, supplier and operational data into clear, actionable insight. Identify and track opportunities for savings, efficiencies, process improvement and automation. Strengthen data quality, compliance, governance and assurance across the function. Work across Procurement, Finance, Technology and operational teams to turn insight into action and embed better ways of working. What you'll bring: CIPS qualified (essential) Substantial experience of building supply chain or procurement analytics and reporting from the ground up, including KPIs, dashboards and performance insight. Strong technical capability across Excel and analytics tools such as Power BI or Tableau, with experience of e-buying/procurement systems. A track record of using data to identify efficiencies, improve processes and turn complex information into clear, commercially focused recommendations. Strong stakeholder management and influencing skills, with the confidence to present insight and recommendations to colleagues and senior leaders. About L&Q: We're one of the UK's leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people's health, happiness and security. Our purpose is simple - to provide social homes and landlord services that everyone can be proud of. 2 50,000 people call our properties 'home', and we're proud to serve diverse communities across London, the South East and North West of England. People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q - click here to read more. At L&Q, we know that diversity and inclusion make us stronger - and they're at the heart of everything we do. When we recruit, we look at what really matters: your skills, experience, and potential. We're proud to be recognised for creating an inclusive workplace. We're a Disability Confident Leader (Level 3) and we've introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It's all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here . Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK's largest housing associations. Click here to find out more about L&Q and why you should join us!
