Are you passionate about developing high-performing sales teams? Do you thrive on the sales floor, coaching in the moment and helping people maximise every customer conversation? We are supporting a growing organisation looking for an experienced Performance Coach / Sales Coach to join their outbound sales operation. This is a hands-on coaching role focused on improving sales behaviours, increasing conversion rates and helping advisors achieve their full potential. Working closely with Sales Leadership, Operations and Team Leaders, you will play a key role in identifying performance opportunities, delivering targeted coaching and embedding a culture of continuous improvement. This is not a traditional classroom-based training position. You will be actively involved in the day-to-day sales environment, listening to calls, providing real-time feedback and coaching advisors to become confident, consultative sales professionals. The RoleReporting into the Sales Leadership team, you will be responsible for improving individual and team performance through structured coaching, call reviews and behavioural development. You will use performance data, quality insights and commercial results to create coaching plans that improve sales capability, customer engagement and revenue performance. Key Responsibilities Deliver regular one-to-one coaching sessions with sales advisors. Conduct live call listening and side-by-side coaching. Complete call quality reviews and provide constructive feedback. Coach advisors on questioning techniques, objection handling and closing skills. Develop consultative sales behaviours and customer engagement techniques. Support advisors in improving confidence, performance and consistency. Work closely with Team Leaders to identify development opportunities. Analyse performance metrics and translate insights into practical coaching. Deliver sales workshops, refresher sessions and behavioural training. Support new starter development and ongoing capability building. Identify trends across teams and recommend targeted improvement plans. Monitor coaching effectiveness through improvements in KPIs and sales results. Champion a positive, accountable and high-performance sales culture. What We're Looking ForWe are looking for someone who enjoys developing people, understands sales psychology and can coach effectively in a fast-paced commercial environment. Ideally, you will have: Experience coaching within a high-volume outbound sales or contact centre environment. Strong knowledge of consultative selling techniques. Proven experience improving sales performance through coaching. Excellent objection handling and closing skills. Confidence delivering live coaching and constructive feedback. Strong communication, influencing and relationship-building skills. A motivational coaching style with the ability to inspire others. Experience using performance data and KPIs to drive improvement. Desirable Experience B2B or B2C sales experience. Utilities, telecoms, financial services or regulated sales background. Experience working with outbound dialler environments. Understanding of quality frameworks and coaching methodologies. Experience supporting Team Leaders and Sales Managers with development plans. What You'll Receive 35,000 - 45,000 basic salary (NEG). Performance-related bonus scheme. Hybrid working. Career development opportunities. Opportunity to influence sales performance within a growing organisation. Supportive and collaborative working environment. Ongoing personal development and leadership opportunities. Why This Opportunity?This is an excellent opportunity for an experienced Sales Coach, Performance Coach, Sales Trainer or Contact Centre Coach who enjoys being close to the action and making a measurable difference. You will have the opportunity to shape sales behaviours, improve team capability and directly influence commercial success within a growing business. If you are passionate about developing people and driving performance, we would love to hear from you.
Jul 30, 2026
Full time
Are you passionate about developing high-performing sales teams? Do you thrive on the sales floor, coaching in the moment and helping people maximise every customer conversation? We are supporting a growing organisation looking for an experienced Performance Coach / Sales Coach to join their outbound sales operation. This is a hands-on coaching role focused on improving sales behaviours, increasing conversion rates and helping advisors achieve their full potential. Working closely with Sales Leadership, Operations and Team Leaders, you will play a key role in identifying performance opportunities, delivering targeted coaching and embedding a culture of continuous improvement. This is not a traditional classroom-based training position. You will be actively involved in the day-to-day sales environment, listening to calls, providing real-time feedback and coaching advisors to become confident, consultative sales professionals. The RoleReporting into the Sales Leadership team, you will be responsible for improving individual and team performance through structured coaching, call reviews and behavioural development. You will use performance data, quality insights and commercial results to create coaching plans that improve sales capability, customer engagement and revenue performance. Key Responsibilities Deliver regular one-to-one coaching sessions with sales advisors. Conduct live call listening and side-by-side coaching. Complete call quality reviews and provide constructive feedback. Coach advisors on questioning techniques, objection handling and closing skills. Develop consultative sales behaviours and customer engagement techniques. Support advisors in improving confidence, performance and consistency. Work closely with Team Leaders to identify development opportunities. Analyse performance metrics and translate insights into practical coaching. Deliver sales workshops, refresher sessions and behavioural training. Support new starter development and ongoing capability building. Identify trends across teams and recommend targeted improvement plans. Monitor coaching effectiveness through improvements in KPIs and sales results. Champion a positive, accountable and high-performance sales culture. What We're Looking ForWe are looking for someone who enjoys developing people, understands sales psychology and can coach effectively in a fast-paced commercial environment. Ideally, you will have: Experience coaching within a high-volume outbound sales or contact centre environment. Strong knowledge of consultative selling techniques. Proven experience improving sales performance through coaching. Excellent objection handling and closing skills. Confidence delivering live coaching and constructive feedback. Strong communication, influencing and relationship-building skills. A motivational coaching style with the ability to inspire others. Experience using performance data and KPIs to drive improvement. Desirable Experience B2B or B2C sales experience. Utilities, telecoms, financial services or regulated sales background. Experience working with outbound dialler environments. Understanding of quality frameworks and coaching methodologies. Experience supporting Team Leaders and Sales Managers with development plans. What You'll Receive 35,000 - 45,000 basic salary (NEG). Performance-related bonus scheme. Hybrid working. Career development opportunities. Opportunity to influence sales performance within a growing organisation. Supportive and collaborative working environment. Ongoing personal development and leadership opportunities. Why This Opportunity?This is an excellent opportunity for an experienced Sales Coach, Performance Coach, Sales Trainer or Contact Centre Coach who enjoys being close to the action and making a measurable difference. You will have the opportunity to shape sales behaviours, improve team capability and directly influence commercial success within a growing business. If you are passionate about developing people and driving performance, we would love to hear from you.
Are you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation. As Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making. Key Responsibilities Manage and optimise outbound dialler campaigns across multiple sales teams. Own dialler strategy including pacing, call allocation, routing and campaign setup. Monitor campaign performance, contact rates, conversion and advisor productivity. Analyse dialler data and provide actionable insights to Sales and Operations teams. Create and maintain performance reporting and dashboards. Support lead management, campaign uploads and data processes. Work closely with sales teams to improve contact strategies and maximise opportunities. Ensure campaigns remain compliant with regulatory requirements and internal policies. Troubleshoot dialler issues quickly to minimise operational disruption. Support forecasting, capacity planning and resource optimisation. Identify continuous improvement opportunities across dialler performance. Provide recommendations to improve efficiency, customer contact and commercial outcomes. We are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have: Previous experience managing outbound dialler activity within a contact centre or sales environment. Strong understanding of outbound sales operations. Experience optimising campaigns to improve productivity and conversion. Ability to interpret performance data and create meaningful insights. Strong Excel and reporting skills. Excellent organisational skills with strong attention to detail. A proactive approach with the ability to identify and resolve issues. Strong communication skills with the ability to work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within outbound sales. Experience supporting forecasting and workforce planning activity. What You'll Receive 33,000 - 50,000 OTE package. Performance-related bonus scheme. Private medical insurance. Company pension and life insurance. Free onsite parking. Modern working environment. Team incentives and company events. Career progression opportunities within a growing organisation. Supportive and collaborative culture.
Jul 30, 2026
Full time
Are you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation. As Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making. Key Responsibilities Manage and optimise outbound dialler campaigns across multiple sales teams. Own dialler strategy including pacing, call allocation, routing and campaign setup. Monitor campaign performance, contact rates, conversion and advisor productivity. Analyse dialler data and provide actionable insights to Sales and Operations teams. Create and maintain performance reporting and dashboards. Support lead management, campaign uploads and data processes. Work closely with sales teams to improve contact strategies and maximise opportunities. Ensure campaigns remain compliant with regulatory requirements and internal policies. Troubleshoot dialler issues quickly to minimise operational disruption. Support forecasting, capacity planning and resource optimisation. Identify continuous improvement opportunities across dialler performance. Provide recommendations to improve efficiency, customer contact and commercial outcomes. We are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have: Previous experience managing outbound dialler activity within a contact centre or sales environment. Strong understanding of outbound sales operations. Experience optimising campaigns to improve productivity and conversion. Ability to interpret performance data and create meaningful insights. Strong Excel and reporting skills. Excellent organisational skills with strong attention to detail. A proactive approach with the ability to identify and resolve issues. Strong communication skills with the ability to work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within outbound sales. Experience supporting forecasting and workforce planning activity. What You'll Receive 33,000 - 50,000 OTE package. Performance-related bonus scheme. Private medical insurance. Company pension and life insurance. Free onsite parking. Modern working environment. Team incentives and company events. Career progression opportunities within a growing organisation. Supportive and collaborative culture.
Dialler ManagerAre you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation. The RoleAs Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making. Key Responsibilities Manage and optimise outbound dialler campaigns across multiple sales teams. Own dialler strategy including pacing, call allocation, routing and campaign setup. Monitor campaign performance, contact rates, conversion and advisor productivity. Analyse dialler data and provide actionable insights to Sales and Operations teams. Create and maintain performance reporting and dashboards. Support lead management, campaign uploads and data processes. Work closely with sales teams to improve contact strategies and maximise opportunities. Ensure campaigns remain compliant with regulatory requirements and internal policies. Troubleshoot dialler issues quickly to minimise operational disruption. Support forecasting, capacity planning and resource optimisation. Identify continuous improvement opportunities across dialler performance. Provide recommendations to improve efficiency, customer contact and commercial outcomes. What We're Looking ForWe are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have: Previous experience managing outbound dialler activity within a contact centre or sales environment. Strong understanding of outbound sales operations. Experience optimising campaigns to improve productivity and conversion. Ability to interpret performance data and create meaningful insights. Strong Excel and reporting skills. Excellent organisational skills with strong attention to detail. A proactive approach with the ability to identify and resolve issues. Strong communication skills with the ability to work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within outbound sales. Experience supporting forecasting and workforce planning activity. What You'll Receive 33,000 - 50,000 OTE package. Performance-related bonus scheme. Private medical insurance. Company pension and life insurance. Free onsite parking. Modern working environment. Team incentives and company events. Career progression opportunities within a growing organisation. Supportive and collaborative culture. Why Consider This Opportunity?This is an excellent opportunity for an experienced Dialler Manager, Dialler Analyst, Sales Operations Specialist or Contact Centre Performance Manager who enjoys using data and technology to improve sales performance. You will have the opportunity to take ownership of dialler strategy, influence operational performance and make a direct impact within a growing commercial environment. If you are passionate about optimisation, analytics and helping sales teams perform at their best, we would love to hear from you.
Jul 30, 2026
Full time
Dialler ManagerAre you an experienced Dialler Manager looking for an opportunity to optimise sales performance within a growing contact centre environment? We are supporting a fast-growing organisation looking for a talented Dialler Manager to take ownership of outbound campaign performance, dialler optimisation and operational efficiency. This is a key role within the business, working closely with Sales Leadership, Operations and Data teams to maximise contact rates, improve productivity and ensure campaigns deliver against commercial targets. You will play a crucial role in managing outbound strategies, analysing performance data and driving continuous improvement across a high-performing sales operation. The RoleAs Dialler Manager, you will be responsible for managing and optimising outbound campaigns, ensuring the dialler strategy supports revenue growth, advisor productivity and customer engagement. You will use data, reporting and insight to identify opportunities, improve campaign performance and support operational decision-making. Key Responsibilities Manage and optimise outbound dialler campaigns across multiple sales teams. Own dialler strategy including pacing, call allocation, routing and campaign setup. Monitor campaign performance, contact rates, conversion and advisor productivity. Analyse dialler data and provide actionable insights to Sales and Operations teams. Create and maintain performance reporting and dashboards. Support lead management, campaign uploads and data processes. Work closely with sales teams to improve contact strategies and maximise opportunities. Ensure campaigns remain compliant with regulatory requirements and internal policies. Troubleshoot dialler issues quickly to minimise operational disruption. Support forecasting, capacity planning and resource optimisation. Identify continuous improvement opportunities across dialler performance. Provide recommendations to improve efficiency, customer contact and commercial outcomes. What We're Looking ForWe are looking for an analytical and commercially focused Dialler Manager who understands how technology, data and sales performance work together. You will ideally have: Previous experience managing outbound dialler activity within a contact centre or sales environment. Strong understanding of outbound sales operations. Experience optimising campaigns to improve productivity and conversion. Ability to interpret performance data and create meaningful insights. Strong Excel and reporting skills. Excellent organisational skills with strong attention to detail. A proactive approach with the ability to identify and resolve issues. Strong communication skills with the ability to work with Sales, Operations and technical teams. Experience working within a fast-paced, target-driven environment. Desirable Experience Experience using MaxContact, Connex One, Genesys, Avaya or similar dialler platforms. Background within B2B sales, lead generation or high-volume outbound environments. Experience managing multiple campaigns simultaneously. Knowledge of compliance requirements within outbound sales. Experience supporting forecasting and workforce planning activity. What You'll Receive 33,000 - 50,000 OTE package. Performance-related bonus scheme. Private medical insurance. Company pension and life insurance. Free onsite parking. Modern working environment. Team incentives and company events. Career progression opportunities within a growing organisation. Supportive and collaborative culture. Why Consider This Opportunity?This is an excellent opportunity for an experienced Dialler Manager, Dialler Analyst, Sales Operations Specialist or Contact Centre Performance Manager who enjoys using data and technology to improve sales performance. You will have the opportunity to take ownership of dialler strategy, influence operational performance and make a direct impact within a growing commercial environment. If you are passionate about optimisation, analytics and helping sales teams perform at their best, we would love to hear from you.
We are seeking a Senior IT Engineer to join our clients dynamic and fast-paced team.This is a hands-on role requiring deep technical expertise, strategic thinking, and strong problem-solving skills.As a Senior IT Engineer, you will provide support to our clients customers via, phone email and remote support tools. You will be responsible for investigating and resolving customer IT related queries. Occasionally you will be required to visit customers sites for troubleshooting, project-related work, and onboarding. Responsibilities: Provide remote support to investigate and resolve customer technical issues. Assist with IT infrastructure projects, including cloud migrations and network upgrades. Maintain and troubleshoot core infrastructure components such as servers, firewalls, and networking equipment. Support and manage Microsoft 365 and Azure environments, including security policies, data management, and user administration. Configure, maintain, and troubleshoot backup solutions. Conduct site visits for onboarding, troubleshooting, and project-related work. Document processes and solutions clearly and accurately. Proactively monitor systems and perform regular health checks to ensure the stability of client environments. Stay up-to-date with new technologies and provide recommendations to improve IT systems and workflows. Skills & Qualifications: 5+ years' experience in a senior IT engineering or infrastructure role. Strong knowledge of network infrastructure, Windows environments, virtualization, and cloud technologies. Extensive knowledge of Azure environments Experience with tools such as Active Directory, Office 365, Exchange, Azure/AWS, VMware/Hyper-V. Networking technologies (e.g., Wireshark, routers, firewalls and switches) Proven ability to lead projects and solve complex technical challenges. Excellent communication, documentation, and interpersonal skills. Relevant certifications (e.g., Microsoft, Cisco, AWS, CompTIA) are desirable. SharePoint
Oct 08, 2025
Full time
We are seeking a Senior IT Engineer to join our clients dynamic and fast-paced team.This is a hands-on role requiring deep technical expertise, strategic thinking, and strong problem-solving skills.As a Senior IT Engineer, you will provide support to our clients customers via, phone email and remote support tools. You will be responsible for investigating and resolving customer IT related queries. Occasionally you will be required to visit customers sites for troubleshooting, project-related work, and onboarding. Responsibilities: Provide remote support to investigate and resolve customer technical issues. Assist with IT infrastructure projects, including cloud migrations and network upgrades. Maintain and troubleshoot core infrastructure components such as servers, firewalls, and networking equipment. Support and manage Microsoft 365 and Azure environments, including security policies, data management, and user administration. Configure, maintain, and troubleshoot backup solutions. Conduct site visits for onboarding, troubleshooting, and project-related work. Document processes and solutions clearly and accurately. Proactively monitor systems and perform regular health checks to ensure the stability of client environments. Stay up-to-date with new technologies and provide recommendations to improve IT systems and workflows. Skills & Qualifications: 5+ years' experience in a senior IT engineering or infrastructure role. Strong knowledge of network infrastructure, Windows environments, virtualization, and cloud technologies. Extensive knowledge of Azure environments Experience with tools such as Active Directory, Office 365, Exchange, Azure/AWS, VMware/Hyper-V. Networking technologies (e.g., Wireshark, routers, firewalls and switches) Proven ability to lead projects and solve complex technical challenges. Excellent communication, documentation, and interpersonal skills. Relevant certifications (e.g., Microsoft, Cisco, AWS, CompTIA) are desirable. SharePoint
