Room At The Top Recruitment

Our client, a family-run business based near Ware, is seeking a Customer Service Advisor to join their energetic team. This is an exciting opportunity to become part of a growing company, ideal for someone with experience in a customer service environment. Our clients are committed to delivering the right product, on time, at the right price, while upholding their values: Putting the customer first, taking responsibility for outcomes, acting promptly and effectively, Being proactive and innovative This successful candidate will be required to work onsite 8am-5pm, Monday-Friday. This role is offering a competitive salary of 26,000- 28,000 depending on experience. Due to the location of our client, own transport is required. Role Involves: Provide an exceptional customer experience across multiple platforms Ensure all orders are processed daily Maintaining the customer database Explore customer needs and provide appropriate solutions Identify trends within the business to improve our overall customer experience Ensure that delivery is completed by the committed OTIF (On Time In Full) promise date. Skills: Verbal and written communication Reliable Flexible Attention to detail Computer literate Ability to prioritise workload Team player Benefits: 20 days holiday + your birthday off if it falls on a working day Free lunch every day Team bonus scheme Access to PerkBox for discounts, including mobile phone insurance and supermarket discounts Free parking Staff discount

We re thrilled to present a fantastic opportunity for a Fleet Admin Assistant to join our highly respected client based in Hoddesdon! As a key member of the fleet operations team, you ll play an important role in keeping the wheels turning supporting day-to-day operations, driving efficiency, and helping the department run like a well-oiled machine. This is a full-time, permanent position offering a competitive £30,000 salary. You ll enjoy a steady Monday Friday schedule, working 8am 5pm with a 30-minute break each day. If you re looking for stability, growth, and a chance to make an impact in a dynamic environment, this could be the perfect next step in your career! Duties include: Assisting with administration of a growing fleet of vehicles for a company operating nationwide. Adding documents, data and amendments to fleet management software - Fleet Check (training will be given) Processing invoices for maintenance & repairs and V5s, MOTs, service records etc Booking external appointments for maintenance and repairs Warranty Issues Liaising with clients to ensure appointments are met Fleet Breakdown: liaising with manufacturer breakdown Policy Fleet Livery. Arranging dates with suppliers and following through to completion Tracker Administration. Fitting, monitoring, stock of tracker, booking appointments through to installation (Tracker software training given) Raising maintenance and repairs purchase orders (Accounts software training given) Process of weekly fleet reports - mileages, safety check etc De-fleeting DVLA checks for fleet drivers Answering phone, responding to and processing emails Required Skills/ Qualifications: Flexible Proactive Good communication skills Driving licence (preferable) Benefits: 20 days holiday plus Bank Holidays, increasing to 22 days after 2 years employment Workplace pension on completion of probation period Employee Recognition Award Employee Referral Scheme