Navitas
Plymouth, Devon
The University of Plymouth international College (UPIC) is looking for a Student Experience Officer to join its community on the campus of the University of Plymouth. Hours: Full Time 37.5 per week Fixed-Term for 9 months with possible extension UPIC is an associate college of the University of Plymouth managed by Navitas, an international education provider. The college welcomes three to four hundred international students each year, aged from 16 years upwards and studying pathway programmes to access undergraduate or post graduate study at the University of Plymouth. The college has a strong and well-established student experience team achieving some of the highest outcomes for student satisfaction, academic outcomes and student support in the Navitas Europe network. The Student Experience Officer supports the college s operational delivery including student services & finances, academic provision and compliance with visa expectations. You may have worked in a school, college or university environment in a student facing role. You will have an understanding of student needs, ideally (but not exclusively) with international students. You will enjoy contributing to an exceptional student experience in a welcoming and dynamic team. Student Experience Officer Duties: Administration of teaching staff and involvement in the enrolment, induction, finance and orientation of new students Work in support of the delivery of an outstanding student experience which meets the learning, wellbeing, welfare and safeguarding requirements of our undergraduate and postgraduate students. Support the Student Enrichment and Enhancement Activities within the college, such as planning and attending student events, and involvement in the Student Council, to support the student voice and continually look for ways to enhance the overall student experience. Involved in supporting new and existing projects and processes directly related to the student experience. Preparation of administration of student related paperwork such as examination board administration, results release, timetabling and examination/invigilation planning Under the direction of the Student Experience Manager review, conduct and improve business processes through analysis of data and will maintain a continued focus on supporting outputs, successful operational and project delivery The Student Experience Officer will be working in a dynamic and rapidly evolving environment. They will be expected to show flexibility and adaptability in meeting the developing needs of the College Student Experience Officer Requirements: Excellent verbal and written English language communication skills Excellent attention to detail Excellent interpersonal skills and cultural sensitivity with a local and international stakeholder groups Confident digital literacy skills Experience in a customer service or student focused environment Tertiary qualifications, or possess related sector qualifications/training Proven ability as a team player Proven ability to organise own workload and to cope with a variety of demands Flexible attitude to work including a willingness to work occasional weekends and evenings in support of student and administrative activities Commitment to self-improvement Desirable: Experience of working in a multi-cultural and/or international environment Experience related to UKVI sponsorship requirements Experience in an education setting Experience in international education Experience of working informed by safeguarding policies and procedures First Aid qualification Knowledge of use of spreadsheets, data analysis and file management About the Company: Navitas is one of the world s largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughout the world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented and motivated people. Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. UPIC is a safeguarding employer, and the successful applicant will be required to undergo an enhanced DBS check Applications close on Monday 17th August at 5pm Interviews have been provisionally scheduled for Wednesday 26th August If you think that you are suitable for this Student Experience Officer role, please apply now!
The University of Plymouth international College (UPIC) is looking for a Student Experience Officer to join its community on the campus of the University of Plymouth. Hours: Full Time 37.5 per week Fixed-Term for 9 months with possible extension UPIC is an associate college of the University of Plymouth managed by Navitas, an international education provider. The college welcomes three to four hundred international students each year, aged from 16 years upwards and studying pathway programmes to access undergraduate or post graduate study at the University of Plymouth. The college has a strong and well-established student experience team achieving some of the highest outcomes for student satisfaction, academic outcomes and student support in the Navitas Europe network. The Student Experience Officer supports the college s operational delivery including student services & finances, academic provision and compliance with visa expectations. You may have worked in a school, college or university environment in a student facing role. You will have an understanding of student needs, ideally (but not exclusively) with international students. You will enjoy contributing to an exceptional student experience in a welcoming and dynamic team. Student Experience Officer Duties: Administration of teaching staff and involvement in the enrolment, induction, finance and orientation of new students Work in support of the delivery of an outstanding student experience which meets the learning, wellbeing, welfare and safeguarding requirements of our undergraduate and postgraduate students. Support the Student Enrichment and Enhancement Activities within the college, such as planning and attending student events, and involvement in the Student Council, to support the student voice and continually look for ways to enhance the overall student experience. Involved in supporting new and existing projects and processes directly related to the student experience. Preparation of administration of student related paperwork such as examination board administration, results release, timetabling and examination/invigilation planning Under the direction of the Student Experience Manager review, conduct and improve business processes through analysis of data and will maintain a continued focus on supporting outputs, successful operational and project delivery The Student Experience Officer will be working in a dynamic and rapidly evolving environment. They will be expected to show flexibility and adaptability in meeting the developing needs of the College Student Experience Officer Requirements: Excellent verbal and written English language communication skills Excellent attention to detail Excellent interpersonal skills and cultural sensitivity with a local and international stakeholder groups Confident digital literacy skills Experience in a customer service or student focused environment Tertiary qualifications, or possess related sector qualifications/training Proven ability as a team player Proven ability to organise own workload and to cope with a variety of demands Flexible attitude to work including a willingness to work occasional weekends and evenings in support of student and administrative activities Commitment to self-improvement Desirable: Experience of working in a multi-cultural and/or international environment Experience related to UKVI sponsorship requirements Experience in an education setting Experience in international education Experience of working informed by safeguarding policies and procedures First Aid qualification Knowledge of use of spreadsheets, data analysis and file management About the Company: Navitas is one of the world s largest and most successful education providers, offering life-changing study opportunities to tens of thousands of students and professionals every year. With 120 institutions in 31 countries and thousands of staff based throughout the world, Navitas is a truly global entity and provides outstanding career opportunities to ambitious, talented and motivated people. Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. UPIC is a safeguarding employer, and the successful applicant will be required to undergo an enhanced DBS check Applications close on Monday 17th August at 5pm Interviews have been provisionally scheduled for Wednesday 26th August If you think that you are suitable for this Student Experience Officer role, please apply now!
Navitas
Plymouth, Devon
Are you passionate about creating life-changing student experiences? Do you thrive in a fast-paced environment where every day brings new opportunities? Are you ready to make a real difference in the lives of international students and help shape their journey? If so, we have the perfect role for you! We are currently looking for a Student Experience Manager to join our vibrant and dynamic team at our innovative college in Plymouth (Plymouth, England). This is your chance to be part of a forward-thinking organisation that values passion, dedication, and the drive to deliver exceptional student outcomes. Hours of Work: full time The Student Experience Manager will oversee all aspects of the student journey, ensuring the highest quality experience from pre-departure to graduation. Your role will include organising student events, managing student records, supporting visa and safeguarding compliance, and developing strong relationships with students, staff, and external partners. You will lead a dedicated team, coordinate various student services, and work closely with stakeholders to continually enhance the student experience. Duties: Coordinate and implement engaging student events, activities, and transition programmes to foster a vibrant college community Ensure effective election and support of Student Representatives and Presidents Develop and manage efficient onboarding and orientation processes for new students each semester Oversee the college's Compass Programme, including attendance monitoring and welfare support Manage student communication channels, including reception areas, noticeboards, and classroom-based communications Provide high-quality frontline services to support students' needs Lead the Operational Advisory Group to ensure continuous improvement Liaise with parents and guardians to meet requirements for under 18s students Ensure compliance with safeguarding, Prevent, HSM, and other regulatory standards Maintain and update student records to ensure accuracy and compliance with university and external stakeholder expectations Support student financial administration, including fee processing and debt management Requirements: Recent experience (within the past five years) working in a school, college, or university environment, with a focus on student services or support Proven line management experience with the ability to motivate and lead a team Excellent organisation skills and the ability to manage multiple priorities effectively Strong communication skills, confident engaging with students, staff, parents, and external partners Benefits: Salary ranging from £35,000 - £40,000 per annum. The final offer will be determined based on experience, skills and suitability for the role. Permanent, full-time role with career development opportunities Working in a forward-thinking international educational environment Supportive team culture with opportunities for professional growth Chance to make a genuine impact on students' lives and their educational journey Meet the Organisation: Who We Are and What We Do The University of Plymouth international College (UPIC) is a renowned associate college of the University of Plymouth, managed by Navitas. We welcome three to four hundred international students each year, providing pathway programmes that lead to undergraduate and postgraduate study at the university. Our college prides itself on delivering outstanding student support, academic achievement, and a memorable student experience, making us a leader within the Navitas Europe network. The Student Experience Manager role is central to maintaining our exceptional standards. You will coordinate student services, manage finances, ensure compliance with visa regulations, and champion safeguarding. You will work with a diverse community of students, staff, and partners, all committed to enriching the student journey in an inclusive and vibrant environment. If you believe you have the passion, experience, and enthusiasm to excel as our Student Experience Manager, THE TIME IS NOW! Apply today and take the next step in your career in international education. Please note: This is an onsite college based role and applicants must have the right to work in the UK Interviews for shortlisted candidates will take place on Tuesday 18th November.
Are you passionate about creating life-changing student experiences? Do you thrive in a fast-paced environment where every day brings new opportunities? Are you ready to make a real difference in the lives of international students and help shape their journey? If so, we have the perfect role for you! We are currently looking for a Student Experience Manager to join our vibrant and dynamic team at our innovative college in Plymouth (Plymouth, England). This is your chance to be part of a forward-thinking organisation that values passion, dedication, and the drive to deliver exceptional student outcomes. Hours of Work: full time The Student Experience Manager will oversee all aspects of the student journey, ensuring the highest quality experience from pre-departure to graduation. Your role will include organising student events, managing student records, supporting visa and safeguarding compliance, and developing strong relationships with students, staff, and external partners. You will lead a dedicated team, coordinate various student services, and work closely with stakeholders to continually enhance the student experience. Duties: Coordinate and implement engaging student events, activities, and transition programmes to foster a vibrant college community Ensure effective election and support of Student Representatives and Presidents Develop and manage efficient onboarding and orientation processes for new students each semester Oversee the college's Compass Programme, including attendance monitoring and welfare support Manage student communication channels, including reception areas, noticeboards, and classroom-based communications Provide high-quality frontline services to support students' needs Lead the Operational Advisory Group to ensure continuous improvement Liaise with parents and guardians to meet requirements for under 18s students Ensure compliance with safeguarding, Prevent, HSM, and other regulatory standards Maintain and update student records to ensure accuracy and compliance with university and external stakeholder expectations Support student financial administration, including fee processing and debt management Requirements: Recent experience (within the past five years) working in a school, college, or university environment, with a focus on student services or support Proven line management experience with the ability to motivate and lead a team Excellent organisation skills and the ability to manage multiple priorities effectively Strong communication skills, confident engaging with students, staff, parents, and external partners Benefits: Salary ranging from £35,000 - £40,000 per annum. The final offer will be determined based on experience, skills and suitability for the role. Permanent, full-time role with career development opportunities Working in a forward-thinking international educational environment Supportive team culture with opportunities for professional growth Chance to make a genuine impact on students' lives and their educational journey Meet the Organisation: Who We Are and What We Do The University of Plymouth international College (UPIC) is a renowned associate college of the University of Plymouth, managed by Navitas. We welcome three to four hundred international students each year, providing pathway programmes that lead to undergraduate and postgraduate study at the university. Our college prides itself on delivering outstanding student support, academic achievement, and a memorable student experience, making us a leader within the Navitas Europe network. The Student Experience Manager role is central to maintaining our exceptional standards. You will coordinate student services, manage finances, ensure compliance with visa regulations, and champion safeguarding. You will work with a diverse community of students, staff, and partners, all committed to enriching the student journey in an inclusive and vibrant environment. If you believe you have the passion, experience, and enthusiasm to excel as our Student Experience Manager, THE TIME IS NOW! Apply today and take the next step in your career in international education. Please note: This is an onsite college based role and applicants must have the right to work in the UK Interviews for shortlisted candidates will take place on Tuesday 18th November.
