SM Recruitment

We re looking for a driven, personable sales professional to join a fast-paced hospitality business with a culture built on teamwork, professionalism, and genuine care for guests and colleagues alike. This is a varied role combining responding to sales enquiries and relationship building with social media marketing to drive brand awareness and bookings. Sales Activity Proactive business development activities through responding to sales enquiries through the website Updating the company s website with available stock. Posting sales stock on external partner websites. Demonstrating the features and benefits and highlighting what makes the offering unique. Customer Relationship Management Building a presence and become known as a point of contact for sales and upgrades. Deal directly with customer enquiries and sales face-to-face, over the telephone, social media and by email. Posting in and responding to customer queries in owner s groups on Facebook etc. Building and maintaining strong customer relationships for now and the future. Confidently and professionally respond to customer concerns or objections. Ensuring that all communication is professional and in keeping with the values of the business. CRM Management/Administration Updating the CRM with customers information, leads, sales documentation and more. Extracting leads from the CRM each day, to create appointments etc. Accurate sales documentation completed in the required timescales. Develop an understanding of the management software, used for existing owners. Person Specification Experience in sales or a customer-focused environment Confident generating new business and converting enquiries into bookings Experience managing social media platforms for business purposes Creative mindset with the ability to produce engaging content Well organised with good time management skills Professional, personable, and passionate about delivering great customer experiences