Join Blue Cross as a Customer Care Officer and play a pivotal role in providing essential support and information to our supporters, clients, and the public. As the compassionate first point of contact, you'll offer a listening ear, expert advice, and signposting services, ensuring that every interaction leaves a positive impact on those seeking assistance. This is a hybrid role with 2 days a week in our Burford office. More about the role In this role, you ll provide advice, reassurance, and assistance to those in need of our services, with a particular emphasis on complaint management. Whether by phone, email, or other channels, you will ensure their concerns are addressed with empathy and professionalism. Key responsibilities include: Handling complaints from service users with empathy, professionalism, and attention to detail. Documenting and investigating complaints and supporting timely resolutions. Responding in writing to enquiries and feedback across letters, email, and social media. Resolving enquiries and requests promptly, escalating complex issues where needed. Staying up to date with Blue Cross initiatives and campaigns to provide accurate information. Acting as a brand ambassador, promoting our mission and values in every interaction. Processing telephone donations accurately and compliantly. Supporting clients who may be distressed, both over the phone and face to face, with a calm, professional, and compassionate approach. This role is pivotal in ensuring every interaction with Blue Cross leaves a positive impression, even when addressing concerns or complaints, and contributes to our mission of providing compassionate care to animals and their owners. This role is a full-time position (35 hours per week), working Monday to Friday, 9am to 5pm. About you You ll bring excellent communication skills and the ability to engage with a wide variety of people in a busy environment. Resilient and adaptable, you ll be comfortable handling sensitive and emotionally charged conversations while maintaining professionalism and compassion. Knowledge, skills, and experience Customer service experience within a busy office or call centre environment The ability to multi-task and demonstrable experience of responding to a high volume of telephone and email enquiries A calm, confident telephone manner Demonstrable resilience and experience of dealing with distressed and angry enquirers Excellent keyboard skills, knowledge of Windows and MS Office and the ability to learn and navigate multiple IT systems Experience of handling complaints Excellent communication skills, both written and verbal The ability to self-manage while working collaboratively as part of a team The ability to demonstrate understand and apply our Blue Cross values Desirable knowledge, skills, and experience An understanding of basic animal welfare An understanding of confidentiality and the Data Protection Act Experience working with CRM or ticketing systems Previous experience of working in the charity/voluntary sector Blue Cross benefits Our people are the most important part of delivering our purpose. If it weren t for their amazing efforts and commitment, we wouldn t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can. With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment. Our generous benefits package includes: 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata. Pension scheme with enhanced employer contribution Life assurance Unlimited access to an employee assistance programme Programmes for physical and mental wellbeing support Free access to GP via MetLife Recognition scheme Annual volunteer days Claim for professional fees Charity worker discounts across a variety of retailers. We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.
Jan 30, 2026
Full time
Join Blue Cross as a Customer Care Officer and play a pivotal role in providing essential support and information to our supporters, clients, and the public. As the compassionate first point of contact, you'll offer a listening ear, expert advice, and signposting services, ensuring that every interaction leaves a positive impact on those seeking assistance. This is a hybrid role with 2 days a week in our Burford office. More about the role In this role, you ll provide advice, reassurance, and assistance to those in need of our services, with a particular emphasis on complaint management. Whether by phone, email, or other channels, you will ensure their concerns are addressed with empathy and professionalism. Key responsibilities include: Handling complaints from service users with empathy, professionalism, and attention to detail. Documenting and investigating complaints and supporting timely resolutions. Responding in writing to enquiries and feedback across letters, email, and social media. Resolving enquiries and requests promptly, escalating complex issues where needed. Staying up to date with Blue Cross initiatives and campaigns to provide accurate information. Acting as a brand ambassador, promoting our mission and values in every interaction. Processing telephone donations accurately and compliantly. Supporting clients who may be distressed, both over the phone and face to face, with a calm, professional, and compassionate approach. This role is pivotal in ensuring every interaction with Blue Cross leaves a positive impression, even when addressing concerns or complaints, and contributes to our mission of providing compassionate care to animals and their owners. This role is a full-time position (35 hours per week), working Monday to Friday, 9am to 5pm. About you You ll bring excellent communication skills and the ability to engage with a wide variety of people in a busy environment. Resilient and adaptable, you ll be comfortable handling sensitive and emotionally charged conversations while maintaining professionalism and compassion. Knowledge, skills, and experience Customer service experience within a busy office or call centre environment The ability to multi-task and demonstrable experience of responding to a high volume of telephone and email enquiries A calm, confident telephone manner Demonstrable resilience and experience of dealing with distressed and angry enquirers Excellent keyboard skills, knowledge of Windows and MS Office and the ability to learn and navigate multiple IT systems Experience of handling complaints Excellent communication skills, both written and verbal The ability to self-manage while working collaboratively as part of a team The ability to demonstrate understand and apply our Blue Cross values Desirable knowledge, skills, and experience An understanding of basic animal welfare An understanding of confidentiality and the Data Protection Act Experience working with CRM or ticketing systems Previous experience of working in the charity/voluntary sector Blue Cross benefits Our people are the most important part of delivering our purpose. If it weren t for their amazing efforts and commitment, we wouldn t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can. With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll thrive in a supportive and rewarding environment. Our generous benefits package includes: 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata. Pension scheme with enhanced employer contribution Life assurance Unlimited access to an employee assistance programme Programmes for physical and mental wellbeing support Free access to GP via MetLife Recognition scheme Annual volunteer days Claim for professional fees Charity worker discounts across a variety of retailers. We want you to feel valued and supported throughout your career with us. For more details on our benefits and to see how we invest in our team, visit the 'Why Work for Us' page on our website.
Description Contract: Zero Hours Contract Salary: £13.69 p/hour Location: Fleet, Hampshire Closing date: Sunday 8th February 2026 Interview date: 11th and 12th February 2026 Charity shops are the in-place to shop and in 2026 and we want you to join us at our store in Fleet, Hampshire! By joining our team, you will be a part of establishing this shop within the local community and keeping people and their pets at the heart of everything that we do. More about the role Our shops are buzzing hubs in the heart of their communities loved by our fantastic customers and supported by generous donations. Every purchase helps us continue our vital work, caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes. As a Standby Shop Assistant, you will step in to provide essential support to our instore teams, ensuring we have enough cover to keep our shop running smoothly. You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful. This is a zero-hours, which means your hours will vary based on the shop s needs. We are committed to paying the Real Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay. If you are excited about making a difference in a busy, supportive environment, we would love to hear from you! Internally, this role is known as a Standby Shop Cover Supervisor. About you We are looking for someone who: Has previous experience working in a retail environment. Is proficient in cash handling and reconciliation. Has supervisory experience. Thrives in a customer-facing environment. Possesses computer literacy and administration skills. It would also be great if you have experience: Managing volunteers. How to apply Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Jan 28, 2026
Seasonal
Description Contract: Zero Hours Contract Salary: £13.69 p/hour Location: Fleet, Hampshire Closing date: Sunday 8th February 2026 Interview date: 11th and 12th February 2026 Charity shops are the in-place to shop and in 2026 and we want you to join us at our store in Fleet, Hampshire! By joining our team, you will be a part of establishing this shop within the local community and keeping people and their pets at the heart of everything that we do. More about the role Our shops are buzzing hubs in the heart of their communities loved by our fantastic customers and supported by generous donations. Every purchase helps us continue our vital work, caring for over 40,000 animals each year through our rehoming, veterinary, and education programmes. As a Standby Shop Assistant, you will step in to provide essential support to our instore teams, ensuring we have enough cover to keep our shop running smoothly. You will assist with customer service, stock management, and general shop duties. With our shops open Monday to Saturday from 09:00 to 17:00 and you will help us maintain high standards of service and presentation. You will work alongside a dedicated team of staff and volunteers in a role that is both flexible and impactful. This is a zero-hours, which means your hours will vary based on the shop s needs. We are committed to paying the Real Living Wage, which is currently £12.21 per hour. For this role, the total hourly rate is £13.69, including additional elements like holiday pay. If you are excited about making a difference in a busy, supportive environment, we would love to hear from you! Internally, this role is known as a Standby Shop Cover Supervisor. About you We are looking for someone who: Has previous experience working in a retail environment. Is proficient in cash handling and reconciliation. Has supervisory experience. Thrives in a customer-facing environment. Possesses computer literacy and administration skills. It would also be great if you have experience: Managing volunteers. How to apply Click the apply button below and complete the online application process before the closing date. Applications will be reviewed as we receive them and interviews arranged accordingly. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Description Contract: Permanent, 37.5 hours per week Salary: £23,993 - £25,080 Location: Hitchin SG4 8EU Closing date: Monday 2nd February 2026 Interview date: W/C 9th February 2026 We re recruiting an Admissions Coordinator to join our team at our Hertfordshire rehoming centre. The Admissions Coordinator plays a key role in our mission by efficiently coordinating the intake of pets into our centres or home-based services, ensuring a smooth and speedy admissions process that maximises available spaces and helps more pets find homes faster! More about the role As the Admissions Coordinator, you'll be responsible for meeting pet intake goals at your assigned centre, working closely with other Admissions and Adoption Coordinators to maximise efficiency and make the best use of available homes and space. This means getting pets into home-based services or on-site accommodation as quickly as possible. Day to day, you'll manage the planning and practical steps of admitting pets, making decisions based on priority and available homes. You'll assess each pet, collaborating with behavioural and vet teams if needed, to fully understand their needs. You will be working closely with both the onsite and offsite team, helping to fill onsite and foster spaces. You'll also ensure we have pets to fill any open spots, allowing us to help as many as possible. This will involve working closely with both the onsite and offsite team, helping to fill onsite and foster spaces. This includes working with partner organisations and building relationships to support our service agreements. Providing great rehoming services is key but so is making sure every client interaction is excellent. Your role is crucial in helping us achieve our goals and ultimately, help more pets at Blue Cross. This is a permanent role working Monday to Friday and every third weekend. If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let s work together to see if this is the role for you. About you You ll be a strong communicator with experience in a client-facing, animal-related role and a solid understanding of pet welfare. You ll be skilled in hands-on pet assessments, quickly gathering and recording information while engaging with clients and stakeholders. With a pet and client-focused approach, you ll make decisions under pressure, sometimes independently, while following processes and embracing new ways of working. Your problem-solving mindset will help you find practical solutions and prioritise effectively, especially when admitting pets. You will be a dynamic individual who brings fresh perspectives and isn't afraid to ask, 'Why don't we try this?'. You ll thrive in an emotionally charged environment, showing resilience, empathy, and support for both clients and colleagues. Knowledge, skills, and experience Demonstrable experience of carrying out cat and dog assessments. Experience working or volunteering in a pet welfare role. Demonstrable understanding of admission considerations for pets and the places available Significant experience in delivering high level customer service in a fast paced and often emotional environment. Proven decision-making ability. Strong administration skills, including the use of computerised systems. Current full driving licence. The ability to demonstrate, understand and apply our Blue Cross values Although not essential, it would be great if you also had: Working knowledge of cat, dog, and small animal behaviour. Client relationship management experience. Understanding of safeguarding issues. How to apply Click the apply button below and complete the online application process before the closing date on Monday 2nd February 2026 . We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Jan 28, 2026
Full time
Description Contract: Permanent, 37.5 hours per week Salary: £23,993 - £25,080 Location: Hitchin SG4 8EU Closing date: Monday 2nd February 2026 Interview date: W/C 9th February 2026 We re recruiting an Admissions Coordinator to join our team at our Hertfordshire rehoming centre. The Admissions Coordinator plays a key role in our mission by efficiently coordinating the intake of pets into our centres or home-based services, ensuring a smooth and speedy admissions process that maximises available spaces and helps more pets find homes faster! More about the role As the Admissions Coordinator, you'll be responsible for meeting pet intake goals at your assigned centre, working closely with other Admissions and Adoption Coordinators to maximise efficiency and make the best use of available homes and space. This means getting pets into home-based services or on-site accommodation as quickly as possible. Day to day, you'll manage the planning and practical steps of admitting pets, making decisions based on priority and available homes. You'll assess each pet, collaborating with behavioural and vet teams if needed, to fully understand their needs. You will be working closely with both the onsite and offsite team, helping to fill onsite and foster spaces. You'll also ensure we have pets to fill any open spots, allowing us to help as many as possible. This will involve working closely with both the onsite and offsite team, helping to fill onsite and foster spaces. This includes working with partner organisations and building relationships to support our service agreements. Providing great rehoming services is key but so is making sure every client interaction is excellent. Your role is crucial in helping us achieve our goals and ultimately, help more pets at Blue Cross. This is a permanent role working Monday to Friday and every third weekend. If you excel in an environment where you can see the difference you make every day, then this is the role for you. Interested? Then apply and let s work together to see if this is the role for you. About you You ll be a strong communicator with experience in a client-facing, animal-related role and a solid understanding of pet welfare. You ll be skilled in hands-on pet assessments, quickly gathering and recording information while engaging with clients and stakeholders. With a pet and client-focused approach, you ll make decisions under pressure, sometimes independently, while following processes and embracing new ways of working. Your problem-solving mindset will help you find practical solutions and prioritise effectively, especially when admitting pets. You will be a dynamic individual who brings fresh perspectives and isn't afraid to ask, 'Why don't we try this?'. You ll thrive in an emotionally charged environment, showing resilience, empathy, and support for both clients and colleagues. Knowledge, skills, and experience Demonstrable experience of carrying out cat and dog assessments. Experience working or volunteering in a pet welfare role. Demonstrable understanding of admission considerations for pets and the places available Significant experience in delivering high level customer service in a fast paced and often emotional environment. Proven decision-making ability. Strong administration skills, including the use of computerised systems. Current full driving licence. The ability to demonstrate, understand and apply our Blue Cross values Although not essential, it would be great if you also had: Working knowledge of cat, dog, and small animal behaviour. Client relationship management experience. Understanding of safeguarding issues. How to apply Click the apply button below and complete the online application process before the closing date on Monday 2nd February 2026 . We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers To read more about the benefits Blue Cross has to offer, please visit the 'why work for us' page on our website.
Contract: Permanent, full time (40 hours p/week on a rolling rota) Salary: £59,850 - £68,229 per annum Location: Grimsby animal hospital, DN32 7SH Closing date: Sunday 1st February 2026 Interview date: Interviews will be arranged as applications are received Are you a Senior Veterinary Surgeon looking for a change of pace? Or maybe you are a Veterinary Surgeon and are looking for the opportunity to develop your management and leadership skills? More about the role Blue Cross hospitals provide veterinary treatment for animals belonging to those people whose financial circumstances do not allow them to afford private veterinary care. Our Grimsby Hospital provides a high-quality working environment with extensive onsite facilities with dedicated theatre space including a dental suite with dental x-ray, a lovely Mindray Vetus 50 ultrasound, and endoscopy. We are a busy hospital providing 24/7 care, 365 days a year, providing all emergency care in house. We re looking for a vet with a warm, caring approach to both animals and their owners who can communicate clearly and kindly with colleagues and clients alike. You ll help lead and support our veterinary team through recruitment, regular 1:1s and performance reviews. As a Senior Vet, you ll keep an eye on team capacity, help manage diaries so everyone s time is used well and be a steady, supportive presence during times of change. Your role will include participation in our weekend rota with time worked compensated with lieu. We have a dedicated Night Vet team so there are no planned night duties. You ll be joining a warm, collaborative team that values your ideas and input. We ll support you with the flexibility you need for a healthy work life balance, along with plenty of opportunities to learn, grow and thrive. For Veterinary Surgeons joining us at our Grimsby Animal Hospital, we offer a one-off £2,500 Recruitment & Retention Allowance, £1,250 included in the first, monthly salary payment and £1,250 on successful completion of probation. If you need visa sponsorship to work in the UK, please don t hesitate to apply we re happy to explore sponsorship for the right person. About you We d love to find someone who s proactive, positive and easy to talk to. Strong organisational skills, friendly communication and the ability to balance multiple priorities while staying calm are all important qualities in our ideal Senior Veterinary Surgeon. Knowledge, skills, and experience: Veterinary Degree and Member of Royal College of Veterinary Surgeons Significant experience in small animal practice Excellent written and verbal communication skills in English The ability to demonstrate, understand and apply our Blue Cross values Although not essential, it would be great if you also had: Previous experience in managing people and performance Experience of veterinary practice administration How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers
Jan 24, 2026
Full time
Contract: Permanent, full time (40 hours p/week on a rolling rota) Salary: £59,850 - £68,229 per annum Location: Grimsby animal hospital, DN32 7SH Closing date: Sunday 1st February 2026 Interview date: Interviews will be arranged as applications are received Are you a Senior Veterinary Surgeon looking for a change of pace? Or maybe you are a Veterinary Surgeon and are looking for the opportunity to develop your management and leadership skills? More about the role Blue Cross hospitals provide veterinary treatment for animals belonging to those people whose financial circumstances do not allow them to afford private veterinary care. Our Grimsby Hospital provides a high-quality working environment with extensive onsite facilities with dedicated theatre space including a dental suite with dental x-ray, a lovely Mindray Vetus 50 ultrasound, and endoscopy. We are a busy hospital providing 24/7 care, 365 days a year, providing all emergency care in house. We re looking for a vet with a warm, caring approach to both animals and their owners who can communicate clearly and kindly with colleagues and clients alike. You ll help lead and support our veterinary team through recruitment, regular 1:1s and performance reviews. As a Senior Vet, you ll keep an eye on team capacity, help manage diaries so everyone s time is used well and be a steady, supportive presence during times of change. Your role will include participation in our weekend rota with time worked compensated with lieu. We have a dedicated Night Vet team so there are no planned night duties. You ll be joining a warm, collaborative team that values your ideas and input. We ll support you with the flexibility you need for a healthy work life balance, along with plenty of opportunities to learn, grow and thrive. For Veterinary Surgeons joining us at our Grimsby Animal Hospital, we offer a one-off £2,500 Recruitment & Retention Allowance, £1,250 included in the first, monthly salary payment and £1,250 on successful completion of probation. If you need visa sponsorship to work in the UK, please don t hesitate to apply we re happy to explore sponsorship for the right person. About you We d love to find someone who s proactive, positive and easy to talk to. Strong organisational skills, friendly communication and the ability to balance multiple priorities while staying calm are all important qualities in our ideal Senior Veterinary Surgeon. Knowledge, skills, and experience: Veterinary Degree and Member of Royal College of Veterinary Surgeons Significant experience in small animal practice Excellent written and verbal communication skills in English The ability to demonstrate, understand and apply our Blue Cross values Although not essential, it would be great if you also had: Previous experience in managing people and performance Experience of veterinary practice administration How to apply Click the apply button below and complete the online application process before the closing date. We reserve the right to close this vacancy early should we receive an overwhelming response. Blue Cross benefits Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are. Our generous benefits package includes: Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays) Programmes for physical and mental wellbeing support Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family Health cash plan Unlimited access to an employee assistance programme Pension scheme with enhanced employer contribution Professional fees paid with Continuing Professional Development and personal development support. Life assurance 20% discount on Pet Plan pet insurance Enhanced family friendly policies Recognition scheme Annual volunteer days Charity worker discounts across a variety of retailers