Resolution Delivery Coordinator Full-time, fixed-term contract until March 2027 Starting salary is £33,000 per annum, increasing in increments to £42,275 per annum once agreed performance targets have been met. Plus opportunity to earn up to 5% performance related pay Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. At Newlon we want to deliver great services. Sometimes things go wrong and we want to provide a quick, reliable and transparent complaint resolution service. Your role will be to ensure speedy and effective resolutions are delivered in repair related complaints, reducing the need for complaints to escalate and ensuring promises made with regard to the complaint are delivered. This is a customer focused role and you will be the point of contact for residents who have raised a complaint, so communicating clearly, empathetically and in a timely way will be a key to your success. With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction. Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and effective service to our customers. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date: Sunday 19 July 2026 Online assessments will be held between Tuesday 21 and Thursday 23 July 2026 Interviews will be held in person at our offices in Hale Village on Wednesday 29 July 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
Jul 17, 2026
Contractor
Resolution Delivery Coordinator Full-time, fixed-term contract until March 2027 Starting salary is £33,000 per annum, increasing in increments to £42,275 per annum once agreed performance targets have been met. Plus opportunity to earn up to 5% performance related pay Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. At Newlon we want to deliver great services. Sometimes things go wrong and we want to provide a quick, reliable and transparent complaint resolution service. Your role will be to ensure speedy and effective resolutions are delivered in repair related complaints, reducing the need for complaints to escalate and ensuring promises made with regard to the complaint are delivered. This is a customer focused role and you will be the point of contact for residents who have raised a complaint, so communicating clearly, empathetically and in a timely way will be a key to your success. With a background in service delivery and proven experience and success in a problem solving, you will be customer focused and be committed to resolving issues effectively and to a very high standard of customer satisfaction. Confident when working with a range of IT systems and specialist packages, you will be an excellent communicator who is able to work collaboratively with a wide range of people providing a supportive and effective service to our customers. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits, and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website. Closing date: Sunday 19 July 2026 Online assessments will be held between Tuesday 21 and Thursday 23 July 2026 Interviews will be held in person at our offices in Hale Village on Wednesday 29 July 2026 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. No agencies please.
Please apply online via the link provided. Office Facilities Assistant Full-time, fixed-term contract until April 2027 Salary: £29,864 per annum plus opportunity to earn up to 5% performance related pay Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Working in our Head Office, you will assist and support the Office Facilities Manager and Facilities Officer in maintaining and managing high quality office facilities, as well as providing an efficient, friendly and customer-focused reception service to all users of the building. Your role will involve processing payments, managing administrative records and internal post, and organising deliveries, couriers and taxis. You will also be required to take on some manual handling activities, such as distributing and storing deliveries and keeping areas of the building tidy. In addition, you will help ensure that all callers and visitors are handled efficiently, in a courteous and friendly manner, together with the maintenance of the reception area and interview rooms. You will already have a proven track record of working in a customer service delivery role, combined with the ability You will be able to problem solve and achieve results, ensuring you meet Newlon Service Standards. Your exceptional communication skills and sound judgement will enable you to meet both customer and company standards, and your natural empathy and willingness to help will give customers confidence that you are committed to providing a great service. Good numeracy and organisational skills, as well as the ability to cope with ever changing priorities. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. This role is non-hybrid and you will be expected to attend the office 5-days a week. You'll be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website: Closing date: Wednesday 5 August 2026. Online assessments will be held between Monday 10 and Wednesday 12 August 2026. Interviews will be held in person at our offices in Hale Village on Thursday 20 August 2026. No agencies please. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.
Jul 16, 2026
Full time
Please apply online via the link provided. Office Facilities Assistant Full-time, fixed-term contract until April 2027 Salary: £29,864 per annum plus opportunity to earn up to 5% performance related pay Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Working in our Head Office, you will assist and support the Office Facilities Manager and Facilities Officer in maintaining and managing high quality office facilities, as well as providing an efficient, friendly and customer-focused reception service to all users of the building. Your role will involve processing payments, managing administrative records and internal post, and organising deliveries, couriers and taxis. You will also be required to take on some manual handling activities, such as distributing and storing deliveries and keeping areas of the building tidy. In addition, you will help ensure that all callers and visitors are handled efficiently, in a courteous and friendly manner, together with the maintenance of the reception area and interview rooms. You will already have a proven track record of working in a customer service delivery role, combined with the ability You will be able to problem solve and achieve results, ensuring you meet Newlon Service Standards. Your exceptional communication skills and sound judgement will enable you to meet both customer and company standards, and your natural empathy and willingness to help will give customers confidence that you are committed to providing a great service. Good numeracy and organisational skills, as well as the ability to cope with ever changing priorities. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. This role is non-hybrid and you will be expected to attend the office 5-days a week. You'll be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website: Closing date: Wednesday 5 August 2026. Online assessments will be held between Monday 10 and Wednesday 12 August 2026. Interviews will be held in person at our offices in Hale Village on Thursday 20 August 2026. No agencies please. Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. We are committed to learning and development for our staff.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Working as part of the Building Safety Team, you will take responsibility for ensuring that Newlon meets it statutory landlord compliance obligations in relation to Fire Risk Assessments for all properties. You will deliver a high quality and robust compliance and responsive service, ensuring works and servicing programmes are delivered effectively, on time and required standards are met. Your duties will include monitoring reports, raising repairs and the allocation of identified Fire Risk Assessment tasks to relevant teams and specialist contractors, as well as other admin and database duties relating to building safety. Having previously worked in a similar role, you will have substantial compliance experience and will ideally be a member of a relevant body such has IOSH, RICS, CIOB, RIBA, CIBSE or IFSM. You will need to hold a health and safety qualification such as NEBOSH or IOSH. You will also need demonstrable experience and knowledge of current housing related legislation in relation to Fire/Structural Safety and Fire Risk Assessment work streams, as well as experience of managing Health and Safety with safety regulations. An excellent communicator with a focus on providing high quality customer service, you will be able to build rapport with residents and maintain effective working relationships. You will also need the flexibility to be able to travel from site to site, as and when required. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the button below. Closing date: 23:59 on Monday 6 October 2025 Interviews will be held at the Newlon Head Office on Wednesday 15 October 2025 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Oct 04, 2025
Full time
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Working as part of the Building Safety Team, you will take responsibility for ensuring that Newlon meets it statutory landlord compliance obligations in relation to Fire Risk Assessments for all properties. You will deliver a high quality and robust compliance and responsive service, ensuring works and servicing programmes are delivered effectively, on time and required standards are met. Your duties will include monitoring reports, raising repairs and the allocation of identified Fire Risk Assessment tasks to relevant teams and specialist contractors, as well as other admin and database duties relating to building safety. Having previously worked in a similar role, you will have substantial compliance experience and will ideally be a member of a relevant body such has IOSH, RICS, CIOB, RIBA, CIBSE or IFSM. You will need to hold a health and safety qualification such as NEBOSH or IOSH. You will also need demonstrable experience and knowledge of current housing related legislation in relation to Fire/Structural Safety and Fire Risk Assessment work streams, as well as experience of managing Health and Safety with safety regulations. An excellent communicator with a focus on providing high quality customer service, you will be able to build rapport with residents and maintain effective working relationships. You will also need the flexibility to be able to travel from site to site, as and when required. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the button below. Closing date: 23:59 on Monday 6 October 2025 Interviews will be held at the Newlon Head Office on Wednesday 15 October 2025 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
