Complex Repairs Officer Salary: £37,695 per annum, plus up to 5% Performance Related Pay Contract: permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced customer service officer to join our Repairs team and carry out a range of duties to support an effective repairs service to all Newlon residents. You will play a key role in ensuring effective case management and delivery of complex, high risk repairs, including damp and mould, disrepair, insurance claims and decant cases, and will act as the case manager, co-ordinating between residents, contractors, surveyors, legal teams and the service centre. You will also assist the senior repairs staff and have responsibility for overseeing work tasks within the Property Services Department, to ensure that any open jobs are completed within certain timeframes and to specified targets. With a proven background within a customer-led environment and experience in case management within the housing sector, you will have first class communication and customer service skills and an understanding of housing repairs processes and damp and mould issues. Experience in co-ordinating multiple stakeholders and monitoring the performance of contracted suppliers is also essential, along with knowledge of Awaab's Law requirements and/or HHSRS hazards and the ability to work well under pressure. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply please visit our website via the link. Closing date: Wednesday 12 th November 2025. Online assessments will be held Interviews will be held in person Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Nov 01, 2025
Full time
Complex Repairs Officer Salary: £37,695 per annum, plus up to 5% Performance Related Pay Contract: permanent Location: Hale Village, London, N17 Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. We have an opportunity for an experienced customer service officer to join our Repairs team and carry out a range of duties to support an effective repairs service to all Newlon residents. You will play a key role in ensuring effective case management and delivery of complex, high risk repairs, including damp and mould, disrepair, insurance claims and decant cases, and will act as the case manager, co-ordinating between residents, contractors, surveyors, legal teams and the service centre. You will also assist the senior repairs staff and have responsibility for overseeing work tasks within the Property Services Department, to ensure that any open jobs are completed within certain timeframes and to specified targets. With a proven background within a customer-led environment and experience in case management within the housing sector, you will have first class communication and customer service skills and an understanding of housing repairs processes and damp and mould issues. Experience in co-ordinating multiple stakeholders and monitoring the performance of contracted suppliers is also essential, along with knowledge of Awaab's Law requirements and/or HHSRS hazards and the ability to work well under pressure. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply please visit our website via the link. Closing date: Wednesday 12 th November 2025. Online assessments will be held Interviews will be held in person Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Working as part of the Building Safety Team, you will take responsibility for ensuring that Newlon meets it statutory landlord compliance obligations in relation to Fire Risk Assessments for all properties. You will deliver a high quality and robust compliance and responsive service, ensuring works and servicing programmes are delivered effectively, on time and required standards are met. Your duties will include monitoring reports, raising repairs and the allocation of identified Fire Risk Assessment tasks to relevant teams and specialist contractors, as well as other admin and database duties relating to building safety. Having previously worked in a similar role, you will have substantial compliance experience and will ideally be a member of a relevant body such has IOSH, RICS, CIOB, RIBA, CIBSE or IFSM. You will need to hold a health and safety qualification such as NEBOSH or IOSH. You will also need demonstrable experience and knowledge of current housing related legislation in relation to Fire/Structural Safety and Fire Risk Assessment work streams, as well as experience of managing Health and Safety with safety regulations. An excellent communicator with a focus on providing high quality customer service, you will be able to build rapport with residents and maintain effective working relationships. You will also need the flexibility to be able to travel from site to site, as and when required. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the button below. Closing date: 23:59 on Monday 6 October 2025 Interviews will be held at the Newlon Head Office on Wednesday 15 October 2025 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
Oct 04, 2025
Full time
Newlon Housing Trust is a successful charitable housing association and one of the major providers of new affordable housing in north and east London. Working as part of the Building Safety Team, you will take responsibility for ensuring that Newlon meets it statutory landlord compliance obligations in relation to Fire Risk Assessments for all properties. You will deliver a high quality and robust compliance and responsive service, ensuring works and servicing programmes are delivered effectively, on time and required standards are met. Your duties will include monitoring reports, raising repairs and the allocation of identified Fire Risk Assessment tasks to relevant teams and specialist contractors, as well as other admin and database duties relating to building safety. Having previously worked in a similar role, you will have substantial compliance experience and will ideally be a member of a relevant body such has IOSH, RICS, CIOB, RIBA, CIBSE or IFSM. You will need to hold a health and safety qualification such as NEBOSH or IOSH. You will also need demonstrable experience and knowledge of current housing related legislation in relation to Fire/Structural Safety and Fire Risk Assessment work streams, as well as experience of managing Health and Safety with safety regulations. An excellent communicator with a focus on providing high quality customer service, you will be able to build rapport with residents and maintain effective working relationships. You will also need the flexibility to be able to travel from site to site, as and when required. In return, you can expect 27 days holiday, a non-contributory pension, excellent benefits and a flexi scheme. You'll also be working out of purpose-built offices that form part of the award-winning Hale Village regeneration project, and are situated just two minutes' walk from the major transport interchange at Tottenham Hale. For further information and details of how to apply, please visit our website via the button below. Closing date: 23:59 on Monday 6 October 2025 Interviews will be held at the Newlon Head Office on Wednesday 15 October 2025 Newlon Housing Trust is a charitable housing association and a committed Equal Opportunities employer. Applicants must be eligible to work in the UK. No agencies please.
