CCP

Job Title: Customer Experience Manager Location: West Dorset Working Arrangements: Full-Time Office-Based - 5 days per week Hours: Monday-Friday 8:00-16:30 Salary: £35,000 - £40,000 CCP are proud to partner with a well-established, premium subscription-based business entering its next phase of growth. The company has developed a complete, fully documented Customer Experience Operating System, which the incoming Manager will inherit, implement and evolve. This structured framework underpins service delivery, team standards and customer lifecycle management, making this one of the most distinctive and strategically positioned CX leadership roles in the region. This is a senior, hands-on leadership role within a high-retention, relationship-led environment. The business is founder-led and has built its reputation through quality and long-term customer relationships. The Role Lead and develop a small team of Customer Experience Advisors Inherit, implement and continuously refine the documented Customer Experience Operating System Deliver structured training directly to the team, including service standards, communication frameworks and conflict resolution Oversee subscription lifecycle operations (billing, pauses, reactivations, retention) Refine CRM/ticketing workflows, reporting and automation Set communication standards across written and telephone channels Ensure high levels of telephone confidence and professionalism across the team Handle complex escalations and sensitive cases Act as the operational bridge between customers and senior leadership This role requires experience within a premium, relationship-led environment. Candidates whose background is exclusively within high-volume contact centres or transactional retail environments will not be shortlisted. This is not a volume call-centre environment. It is a precision-led, relationship-driven function where structure, standards and customer satisfaction take priority over speed metrics. About You 5+ years' customer service experience 2+ years in a team leadership or managerial role Strong subscription or e-commerce operational knowledge Confident using and improving CRM/customer service platforms High level of telephone confidence and ability to coach others in call handling Experience within a premium, relationship-led environment Calm, measured and highly professional under pressure Excellent written and verbal communication Comfortable working in a hands-on, office-based founder-led business Based within commutable distance of West Dorset Progression This position offers a clear progression pathway to Head of Customer Experience, with responsibility expanding into strategic CX ownership, cross-functional influence and long-term service design. If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond within 72 hours. Alternatively, if you have any questions, please email

£26,000 - £30,000 - plus bonus scheme up to 30%Full Hybrid Working After Probation St Albans Based Office CCP has been asked by an established and unique betting brand to assist them with the appointment of a Compliance Administrator (Safer Gambling) to join their dynamic team on a full-time basis.The successful Compliance Administrator (Safer Gambling) will undertake interactions via various channels with customers with higher levels of spend and are showing potential signs of gambling related harm. You will document the conversation, assess the level of risk and log any necessary action. Midweek shifts will be from 9am to 5:30pm, apart from a later finish of 7pm once a week. A weekend shift (Saturday or Sunday) would be expected twice a month, between 10am to 4:30pm. Responsibilities could also include (but not limited to) checking for signs of financial vulnerability, reviewing declared financial circumstances for obvious signs of inaccuracy, assess customers with similar details across brands, responding to or escalating ad-hoc business and customer enquiries, undertaking PEP and Sanction checks, review advertising platforms. The modern office is in Central Hertfordshire, with onsite parking available and easy commutes from nearby stations. This is a hybrid working opportunity (post probation) offering you the chance to split your time working from home and in the well-equipped and vibrant office after probation. To be considered for the Compliance Safer Gambling Agent role you will: Be curious and have confidence with your ability to follow compliance concerns. Be sensitive, professional and resilient when dealing with customers. Have excellent attention to detail, with strong written and oral communication. Proven ability to work under pressure and prioritise a demanding workload. Develop good relationships with other departments and clients. Flexibility to regularly work evenings and weekends. Exposure and understanding of compliance within the gambling industry would be beneficial but not essential. Benefits: Competitive salary and bonus scheme. 25 days holiday, increasing to 30 after 2 years. Enhanced parental leave. Pension scheme. Private medical insurance scheme. Various discounts for gyms, travel and cinema tickets. Sabbatical after 10 years of service. Apply today to be considered for this exciting role as a Compliance Administrator (Safer Gambling). This is an exciting opportunity to work with a growing organisation that prioritises, culture, staff and customers. Contact Tim Campion on (Monday to Friday, 9am - 5:30pm) or email for more information. CCP are proud to support many of the world's best brands, helping them source talent, embrace diversity and build inclusive workplaces. To be considered for this role please apply using the link below, suitable candidates will be contacted in due course.