CCP

CCP are delighted to partner with a growing successful company who specialise in Debt Recovery and are a leader within their market. We're currently supporting them to recruit new Customer Service Advisors for their expanding specialist department at their Head Office in Truro. These roles will be office-based. As a Customer Service Advisors, you will be responsible for providing exceptional service by building strong relationships with customers, understanding their needs, and maintaining clear communication. You'll work closely with internal teams to ensure queries are resolved efficiently, customers receive accurate information, and every interaction reflects the company's commitment to excellence. Salary: £30,030 Bonus: Uncapped commission Hours: 37.5 Hours Per Week Monday to Friday, 9am to 5.30pm & required to work 1 in 4 Saturdays 9am to 1pm Start Date: ASAP Benefits: Company Pension, performance bonus, yearly bonus, paid company events & incentives. What You'll Need: + Excellent professional communication skills with the ability to maintain customer relationships. + Strong personable skills for positive and successful outcomes. + Have attention to detail with updating customer records with an accurate details. + Confident and Resilient with handling empathic conversations. If you're looking for a role where you can help and guide your customers, your driven and can handle a busy working environment in a company with exciting growth plans , please apply today! This opportunity is being recruited for by CCP and is being managed by Dan Green. If this role is of interest and you feel you have the relevant experience, please apply online and we will aim to respond to your application within 72 hours.

Job Title: Customer Experience Manager Location: West Dorset Working Arrangements: Full-Time Office-Based - 5 days per week Hours: Monday-Friday 8:00-16:30 Salary: £35,000 - £40,000 CCP are proud to partner with a well-established, premium subscription-based business entering its next phase of growth. The company has developed a complete, fully documented Customer Experience Operating System, which the incoming Manager will inherit, implement and evolve. This structured framework underpins service delivery, team standards and customer lifecycle management, making this one of the most distinctive and strategically positioned CX leadership roles in the region. This is a senior, hands-on leadership role within a high-retention, relationship-led environment. The business is founder-led and has built its reputation through quality and long-term customer relationships. The Role Lead and develop a small team of Customer Experience Advisors Inherit, implement and continuously refine the documented Customer Experience Operating System Deliver structured training directly to the team, including service standards, communication frameworks and conflict resolution Oversee subscription lifecycle operations (billing, pauses, reactivations, retention) Refine CRM/ticketing workflows, reporting and automation Set communication standards across written and telephone channels Ensure high levels of telephone confidence and professionalism across the team Handle complex escalations and sensitive cases Act as the operational bridge between customers and senior leadership This role requires experience within a premium, relationship-led environment. Candidates whose background is exclusively within high-volume contact centres or transactional retail environments will not be shortlisted. This is not a volume call-centre environment. It is a precision-led, relationship-driven function where structure, standards and customer satisfaction take priority over speed metrics. About You 5+ years' customer service experience 2+ years in a team leadership or managerial role Strong subscription or e-commerce operational knowledge Confident using and improving CRM/customer service platforms High level of telephone confidence and ability to coach others in call handling Experience within a premium, relationship-led environment Calm, measured and highly professional under pressure Excellent written and verbal communication Comfortable working in a hands-on, office-based founder-led business Based within commutable distance of West Dorset Progression This position offers a clear progression pathway to Head of Customer Experience, with responsibility expanding into strategic CX ownership, cross-functional influence and long-term service design. If this role is of interest and you feel you have the relevant experience, please apply online and we'll aim to respond within 72 hours. Alternatively, if you have any questions, please email