Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Dec 02, 2025
Full time
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Dec 02, 2025
Full time
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Dec 02, 2025
Full time
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Dec 02, 2025
Full time
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Dec 02, 2025
Full time
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Senior Sous Chef to join our unique team at our beautiful Flagship store in Piccadilly at our afternoon Tea Restaurant of the Diamond Jubliee Tea Salon . Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Working with the Senior Team to ensure the food is delivered to the highest standard in the section of responsibility Coach and develop CDP'S and Commis Chefs to ensure their skills are being enhanced, leading by example Check the Section for standards regularly ensuring that all audits and temperature checks are completed Take ownership of the stocktake and feedback any key indicators to the Head chef Pre-empt any pinch points within the kitchen, and highlight them to your line manager Work with the Senior Chefs to help produce monthly reporting for the Kitchen Work closely with the Restaurant team to ensure a collaborative partnership between front and back of house Communicate effectively ensuring that the teams are aware of the menu Demonstrate high levels of planning, organising, and time management to drive the operational execution across the section Ensure adherence to company policies, controls and standards (e.g. due diligence, cleanliness, and HSE) Monitor and maintain inventory, ensuring these are highlighted to the Senior Chefs What We're Looking For: Experience as a Senior Sous Chef within a quality restaurant. Willing to learn and grow as well as teach Passionate about food Have excellent longevity with your past employers Maintaining Food Safety standards We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our Parlour Resturant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Run and maintain the appearance of your station and section to the highest degree Adhere to the agreed standards of table lay-up and MEP Set all tables in accordance with the standards provided Take instruction from head waiter, anticipate their requirements Provide attentive and prompt service React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant's ethos Create and deliver an extraordinary customer experience, meeting all targets set What We're Looking For: Experience within Afternoon Tea/High Tea/Private Dining Demonstrate an authentic and passionate understanding of brand, menus and restaurant service Build up strong relationship with customers in order to encourage repeated visits Ability to multitask, prioritize and manage time effectively Solid interpersonal and communication skills We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Oct 07, 2025
Full time
Join the Fortnum & Mason Team! Are you passionate about delivering great service and eager to share your knowledge with others? Do you have a flair for customer service and a love for artisanal products? If so, we have the perfect opportunity for you! Fortnum & Mason are looking for an exceptional Waiters/Waitress to join our unique team at our beautiful Flagship store in Piccadilly at our Parlour Resturant. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff restaurant using Fortnum's ingredients 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party and incredible gifts after 5 years What You'll Do: Run and maintain the appearance of your station and section to the highest degree Adhere to the agreed standards of table lay-up and MEP Set all tables in accordance with the standards provided Take instruction from head waiter, anticipate their requirements Provide attentive and prompt service React and deal with issues, complaints, breakages, spillages in a manner befitting the restaurant's ethos Create and deliver an extraordinary customer experience, meeting all targets set What We're Looking For: Experience within Afternoon Tea/High Tea/Private Dining Demonstrate an authentic and passionate understanding of brand, menus and restaurant service Build up strong relationship with customers in order to encourage repeated visits Ability to multitask, prioritize and manage time effectively Solid interpersonal and communication skills We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards
Assistant Store Manager - Heathrow Terminal 4 - 40 Hrs - London Join the Fortnum & Mason Heathrow - T4 Team! Join our beautiful Heathrow Terminal 4 pop up store till Jan 2027, the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum's food, drink and gifts to our international travellers - from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone. Fortnum & Mason are looking for an exceptional Assistant Store Manager to join our unique Heathrow - T4 pop store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Deputy Store and Store Manager, our Assistant Store Manager will lead and inspire to provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff meal scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party subject to terms and conditions What You'll Do: Drive High-Volume Sales : We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings. Lead & Develop Large Teams : Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership. Deliver Exceptional Service : Join a business that proudly offers loose-leaf teas and distinctive coffees-your passion for service will help elevate the customer experience. Ensure Operational Standards : Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas. What We're Looking For: Experience in a fast paced environment in a similar role Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends, early shifts and late finishes Outstanding communication skills This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Oct 06, 2025
Full time
Assistant Store Manager - Heathrow Terminal 4 - 40 Hrs - London Join the Fortnum & Mason Heathrow - T4 Team! Join our beautiful Heathrow Terminal 4 pop up store till Jan 2027, the perfect place to pick up a taste of home, or a little gift to take away. We offer the best of Fortnum's food, drink and gifts to our international travellers - from our iconic hampers to our popular range of teas, preserves and confectionery, there is something for everyone. Fortnum & Mason are looking for an exceptional Assistant Store Manager to join our unique Heathrow - T4 pop store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Deputy Store and Store Manager, our Assistant Store Manager will lead and inspire to provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI's are reached through both individual excellence and teamwork. All potential employees will undergo a 5 year reference check covering your employment and/or education up to the present day. This is requirement for all employees working at Heathrow. Why Work For Us: Competitive hourly rate + paid overtime Discretionary annual bonus (up to 5% of salary) Up to 40% store and restaurant discounts Subsidised staff meal scheme 28 days holiday + a day off for your birthday and 5 extra wellbeing days off Matched pension scheme and career development opportunities Annual staff party subject to terms and conditions What You'll Do: Drive High-Volume Sales : We're seeking a commercially focused leader with a strong track record of increasing sales in busy retail settings. Lead & Develop Large Teams : Proven ability to manage and grow high-performing teams, bringing out the best in people through coaching and leadership. Deliver Exceptional Service : Join a business that proudly offers loose-leaf teas and distinctive coffees-your passion for service will help elevate the customer experience. Ensure Operational Standards : Confidently manage hygiene protocols and audit compliance to maintain excellence across all areas. What We're Looking For: Experience in a fast paced environment in a similar role Proven ability to deliver excellent customer service A friendly warm approach with great people skills Flexibility to work various shifts, including weekends, early shifts and late finishes Outstanding communication skills This is a great opportunity to demonstrate a genuine passion in delivering a memorable experience to all our customers, as well as developing your skillset within a luxury setting. We are committed to developing your career and nurturing your talent, regardless of age; disability; gender reassignment; marriage and civil partnership; pregnancy and maternity; race; religion or belief; sex; sexual orientation. We respect and embrace each other's differences, to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.
Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. We are currently looking for an experienced Senior Chef de Partie to join our restaurants across Fortnum and Mason click apply for full job details
Sep 24, 2025
Full time
Located in the heart of Piccadilly in our beautiful flagship store. This central London location, offers so much to explore including restaurants, bars, cultural sites, shopping and more, and only a short walk from the Green Park Tube Station and plenty of bus stops. We are currently looking for an experienced Senior Chef de Partie to join our restaurants across Fortnum and Mason click apply for full job details
