SVB Solutions

Administrator GAP Claims Assessment Location: Warwick, Warwickshire Hybrid (1 day working from home) Monday to Friday, 8:30 am 5:00 pm. Salary: £26,450 per annum + excellent benefits We are recruiting on behalf of a well-established insurance solutions provider that partners with many of the UK's leading automotive dealer groups to provide GAP insurance. Key Responsibilities of the Administrator GAP Claims Assessment Manage a portfolio of GAP insurance claims, ensuring cases progress efficiently from start to finish. Review, verify and validate claim documentation to ensure accuracy and completeness. Research vehicle valuations and liaise with motor insurers to support fair and accurate claim settlements. Communicate with customers throughout the claims process, providing clear explanations, regular updates and reassurance. Maintain accurate customer records, claim documentation and case information using internal systems and CRM platforms. Investigate claim-related information, assess documentation and support informed decision-making. Coordinate with colleagues and external stakeholders to resolve queries and progress claims within required timescales. Deliver a professional, empathetic and customer-focused service while maintaining confidentiality and accuracy. Organise and prioritise workloads effectively, managing multiple cases and meeting deadlines. Essential experience needed to be an Administrator GAP Claims Assessment Administration, customer service or ideally claims-handling experience. Excellent written and verbal communication skills. Strong attention to detail and document-checking abilities. Effective research, problem-solving and decision-making skills. Good organisational skills and the ability to manage an individual workload. Confidence using Microsoft Office, CRM systems and digital record-management platforms. A proactive, professional and customer-focused approach. Insurance administration or claims assessment would be advantageous. Motor insurance, automotive retail or vehicle valuation would be useful. Benefits Full training, ongoing development and genuine career progression BUPA healthcare Life insurance and critical illness cover Employee Assistance Programme Staff discounts and regular company social events Modern offices with free on-site parking Excellent transport links, close to the A46, Warwick town centre and within walking distance of Warwick Parkway Station

Private Client Solicitor / Legal Executive Location: Bedford (Office-Based / Hybrid Working Available) Salary: £40,000 £60,000 per annum + Bonus + Excellent Benefits You must have the right to work in the UK for this role and no visa/sponsorships can be offered Our client, an award-winning and nationally recognised law firm, is looking to recruit a talented Private Client Solicitor or Legal Executive to join its expanding team in Bedford. You will manage a varied Private Client caseload, with a particular emphasis on probate and estate administration, covering both taxable and non-taxable estates. You will join an experienced and supportive team, working alongside specialists with STEP, TALL and ACTAPS qualifications, as well as a Court of Protection Panel Deputy. They may offer support with professional development including STEP funding for the right candidate. Key Responsibilities of the Private Client Solicitor / Legal Executive Manage a caseload of Private Client matters, primarily probate and estate administration. Handle both taxable and non-taxable estates. Advise clients on wills, lasting powers of attorney, trusts, taxation and estate planning. Deliver excellent client care while building and maintaining strong client relationships. Work collaboratively with colleagues to support departmental development and business growth. Ensure compliance with relevant legislation, professional regulations and internal procedures. Supervise and support junior team members where appropriate. The Ideal Candidate for the role of Private Client Solicitor / Legal Executive Solicitor or Legal Executive qualification. A minimum of 2 years' post-qualification experience (PQE) Strong experience in probate, estate administration and Private Client matters. Excellent communication and client-facing skills. A proactive, commercially aware approach to managing a caseload. The ability to work independently while contributing positively to a collaborative team. Why Consider This Opportunity? This is an excellent opportunity to join a growing, nationally recognised law firm that values its people and offers genuine opportunities for professional development. Whether you are looking to broaden your Private Client experience, develop specialist probate expertise or take the next step towards a senior position, this role offers the support, flexibility and career prospects to help you achieve your ambitions.

Customer Complaints Handler Location: Warwick, Warwickshire option to work from home on Mondays after training Salary: £30,308 + Excellent Benefits Job Type: Full-time or part-time considered for exceptional candidate Are you an experienced Customer Complaints Handler looking for your next career move? Do you have a strong background in investigating complex complaints and delivering fair customer outcomes? We re recruiting for an experienced Customer Complaints Handler to join a supportive team in Warwick. You ll take ownership of complex and escalated complaints from initial investigation through to final resolution, ensuring each case is handled professionally, fairly and in line with FCA regulations. This is an excellent opportunity for someone with strong investigative skills, sound judgement and experience writing high-quality final response letters. What s on Offer for the successful Customer Complaints Handler? BUPA private medical cover, Medicash, Critical illness cover and death-in-service benefits Employee Assistance Programme, Long Service Awards, Employee Appreciation Day Staff discounts and company funded social events Free on-site parking and convenient access to the A46 and Warwick Parkway station Ongoing training and career development opportunities Key Responsibilities of the Customer Complaints Handler Investigate and resolve complex and escalated customer complaints. Manage cases from initial investigation through to final outcome. Prepare clear, accurate and well-reasoned final response letters in line with FCA requirements. Assess evidence, identify root causes and make fair, informed decisions. Monitor complaint trends and highlight opportunities to improve processes and customer service. Maintain accurate records and ensure all cases are handled to a high standard. What We re Looking For in a Customer Complaints Handler Previous experience handling customer complaints, ideally within a regulated or financial services environment. Proven experience investigating complex complaints and drafting final response letters. Good knowledge of FCA complaint-handling requirements. Strong analytical, investigative and problem-solving skills. Excellent written and verbal communication skills. A customer-focused approach with a commitment to fair outcomes. Excellent attention to detail and the ability to manage cases independently. Apply Today If you re an experienced complaints professional who can confidently investigate complex cases, write effective final responses and deliver fair customer outcomes, we d like to hear from you.