TURNERFOX RECRUITMENT

Customer Support Advisor Location: Mansfield Salary: Competitive, depending on experience Hours: Monday-Friday (rotating shifts: 8:00am-4:30pm / 9:00am-5:30pm) + 1 in 8 weekend cover (rota basis) Are you passionate about delivering excellent customer service and solving problems? We're looking for a Technical Customer Support Advisor to join our growing support team in Mansfield. This role is ideal for someone who enjoys helping customers, has a logical approach to troubleshooting, and is interested in developing a career in IT or technical support. What you'll be doing: Acting as the first point of contact for customers via phone and email Logging and managing support requests using a ticketing system Diagnosing and troubleshooting basic technical issues across multiple systems Taking full ownership of tickets, ensuring timely updates and resolution within SLAs Escalating more complex issues to internal teams when required Liaising with third-party providers to arrange engineer visits Preparing quotes for replacement hardware where needed Creating and updating knowledge base articles Contributing ideas to improve processes and customer experience What we're looking for: Proven customer service experience (office, call centre, retail, or similar) Strong communication skills (both written and verbal) Good problem-solving ability and attention to detail Ability to prioritise workload and manage time effectively Comfortable working independently and as part of a team A proactive attitude and willingness to learn Interest in IT or technical support (experience beneficial but not essential) Why apply? Opportunity to build a career in IT / technical support Supportive team environment with ongoing training Varied role with real responsibility and customer impact Interested? Send your CV to TurnerFox Recruitment or call (phone number removed) for more information.

Role: Sales Administrator Salary:28-33K Dept on exp Location:Mansfield We are looking for a Sales Administrator to act as a pivotal point of support for a busy sales and projects team. The role of Sales Administrator will involve coordinating and tracking the progress of projects and acting as the first point of contact for clients. Working on project support from the initial brief through to completion Act as a main point of contact for all business customers, updating on project timescales and dealing with queries Coordinate with relevant internal departments including, projects, engineering, design and sales teams Updating the in-house systems and maintaining project files Respond to customer quotation requests, prepare new quotations, and revise existing quotations where needed. The ideal candidate will have experience within a B2B Customer Service and Administration role, as well as: Ability to work within a fast-paced environment Experience of communicating across various areas and departments within the business Strong customer service skills Experience with in a Technical or construction environment would be advantageous Ability to manage own workload and multiple projects Interested? Call TurnerFox Recruitment or email your CV Thank you for applying with us. TurnerFox Recruitment Team

Payroll Assistant Sutton in Ashfield c 30,500 + depending on expereince TurnerFox Recruitment is working with a well-established local business to recruit a Payroll Assistant to support their busy payroll function during a period of expansion. This is a great opportunity for someone with payroll administration experience who enjoys working in a fast-paced environment and has excellent attention to detail. The Role of Payroll Assistant Working alongside the payroll and finance team, you'll provide administrative support across the payroll process. Your duties are likely to include: Assisting with the preparation and processing of weekly payroll Processing new starters, leavers and employee changes Maintaining accurate payroll and employee records Checking timesheets, overtime, deductions and other payroll information Updating payroll systems with employee information Assisting with holiday, sickness and absence calculations Responding to employee payroll queries professionally and confidentially Supporting with payroll reports and reconciliations Ensuring payroll information is accurate and processed within deadlines General payroll and administration duties as required For the role of Payroll Assistant, we're looking for someone with: Previous experience within payroll or payroll administration Strong administration skills with excellent attention to detail Confident using Microsoft Office, particularly Excel and Outlook Experience of Sage Payroll would be an advantage but is not essential Good understanding of payroll processes Highly organised with the ability to meet tight deadlines Comfortable handling confidential and sensitive information Able to prioritise a busy workload Friendly, professional and a strong team player If you have previous payroll experience, we'd love to hear from you. Apply today with your CV. Unfortunately, due to the volume of applications received we are unable to provide individual feedback to all applicants. If you have not heard from us within 3 working days, please assume your application has been unsuccessful on this occasion.

Role: Client Campaign Coordinator Hours:(phone number removed)pm Mon-Fri Location: Mansfield We are recruiting for a Client Campaign Coordinator responsible for the smooth delivery of high-profile, multi-channel campaigns for some of the UK's most desirable brands. In this role, you will act as the pivotal point of contact for a key client, overseeing the coordination of campaigns from initial brief through to final delivery. You will manage timelines, liaise with internal teams, and ensure that every campaign is delivered on time, within budget, and to an exceptional standard. The of Client Campaign Coordinator role will involve: Taking detailed briefs in relation to new product launches Providing quotations, managing SLA and budgets Responsible for managing the fulfilment and distribution of products to companies and influencers Providing outstanding customer service, updating, and dealing with client's queries, regular teams meetings Liaising and briefing internal departments and 3rd parties including warehousing and logistics. Updating CRM systems Managing multiple projects to tight timescales The ideal candidate for the Client Campaign Coordinator will have: Worked within a fast-paced service delivery environment Customer service experience within a B2B environment Experience with Logistics or Distribution would be advantageous The ability to pick up systems that are new to you with great attention to detail An interest in health and beauty and brand launches would be advantageous Interested? Please call TurnerFox Recruitment or email your CV

Temporary Principal Programme Manager 9 months FTC Mansfield / Hybrid c 56,361- 62,623 An exciting opportunity has arisen for an experienced and strategic Principal Programme Manager to lead the delivery of a large-scale, government-funded environmental remediation programme. This senior-level position involves managing cross-sector collaboration, driving delivery across multiple complex projects, and ensuring strong governance, assurance, and stakeholder engagement. You'll play a key role in leading internal project teams, supporting senior leadership, and ensuring the successful delivery of a nationally significant programme. If you're motivated by environmental outcomes, complex programme delivery, and leadership in a high-impact setting - this role is for you. The role of Principal Programme Manager will involve Act as the senior delivery lead for a major environmental programme, representing the internal delivery body at programme boards and senior stakeholder meetings. Lead programme-level planning, strategy development, and budget management. Ensure delivery of projects to time, cost, and quality through oversight, leadership, and assurance. Line manage internal project managers and team leads, supporting performance and development. Develop and maintain strong working relationships with government departments, delivery partners, and internal stakeholders. Coordinate with internal functions including technical, property, safety, health, environment, and operations teams to ensure successful project delivery. Monitor programme risks, track progress, and lead on financial reporting. Identify resource gaps and skills development needs across the programme team. Promote a culture of continuous improvement by sharing lessons learned and best practices across delivery areas. The ideal candidate for the role Principal Programme Manager: We're looking for someone who brings a blend of strategic thinking, operational leadership, and stakeholder engagement. The ideal candidate will be: An experienced programme or project manager with a track record of delivering large-scale, multi-stakeholder programmes in the public or environmental sector. Skilled in governance, reporting, and financial management of complex programmes. Comfortable leading teams, influencing at senior levels, and working across organisational boundaries. Organised, outcome-focused, and able to drive performance across a wide portfolio of projects. Relevant qualifications (e.g., PRINCE2, MSP, APM PMQ). Experience working in an environmental, infrastructure, or remediation context. Familiarity with government-funded project delivery or working with public bodies. Interested? Please send your CV to TurnerFox Recruitment or call us on (phone number removed) for more information. Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team