TURNERFOX RECRUITMENT

Role: Technical Support Engineer Location: Mansfield Negotiable dept on exp We're looking for a talented Technical Support Engineer to join our busy support team in Mansfield. You'll deliver high-quality technical support to a variety of customers. This is an exciting opportunity for someone who enjoys troubleshooting, problem-solving, and helping people get the best out of their technology. Key Responsibilities for the role of Technical Support Engineer: First-line support for all clients Answer incoming calls and emails, accurately recording issues within our ticketing system Perform basic diagnostics across multiple internal systems, escalating issues internally where required, adhering to defined processes and policies. Manage and maintain tickets across various workflows, taking ownership of issues, providing regular communication to end users, identifying appropriate solutions, and ensuring all tickets are progressed or resolved within agreed SLAs Engage with 3rd parties where applicable to arrange engineer visits. Generate quotes for replacement hardware where applicable Support with the identification and creation/updating of knowledge articles. Provide feedback for, and contribute to, continuous improvement within the team. The ideal candidate for the role of Technical Support Engineer Excellent customer service skills Previous experience within a technical support role A keen interest in developing skills within IT/Technicalindustry Good communication skills, both written and verbal Ability to work on their own, as part of a team, and under pressure Good time management and ability to prioritise Initiative to diagnose problems Interested? send your CV to TurnerFox Recruitment or call on (phone number removed)

IT Support Technician - Temporary - possible perm opportunity 16.00 - 17.00 p.h. Mansfield On-site Full-time, Temporary - March 2026 possible per opportunity Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Administer Windows and iOS devices using SCCM and Intune for updates, patching, configuration, and deployments. Support risk-based patching, mitigate vulnerabilities, and maintain high standards of infrastructure integrity and availability. Handle support and change requests, prioritising based on business impact and maintaining clear communication with users. Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Collaborate with internal teams and third-party providers, contributing to continuous improvement initiatives. What We're Looking For Strong technical support background within a professional IT environment Hands-on experience with Windows 11 deployment Proficiency with AD, Azure/Entra ID, M365, Teams, SharePoint Solid understanding of SCCM, Intune, and device management best practices Excellent communication and customer service skills Ability to work effectively as part of a team in a fast-paced environment Must be available on a temporary basis Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team

HR and Payroll Administrator - Office based role Sutton in Ashfield c 29,400.00+ Pay award pending 37.5 Hrs p.w. flexible working pattern We have a fantastic opportunity for an experience HR / Payroll administrator to work for our great client base join a highly successful organisation in Nottinghamshire. They offer a great working environment, friendly team and flexible working pattern. Working as part of a great friendly team the role of HR / Payroll Administrator will involve: Produce offer letters and employment contracts for new starters. Setting up new starter records and on-boarding of employees - right to work checks, processing new starter paperwork, issue of ID Cards, completing reference checks. Creating new starter packs and delivering inductions Ensuring HR records kept accurate and up to date with promotions, transfers, pay changes, job titles, processing leaver documentation. Updating trackers including new starters, recruitment and absence management. Assisting with payroll administration as required - checking and calculating weekly timesheets Assist the HR Manager with ad-hoc projects Other HR and Payroll duties as required The skills and experience requirements for the role of HR / Payroll Administrator: Previous experience within an HR admin role and payroll administration Experience of using Sage is ideal although this is not essential High attention to detail with good numerical skills and the ability to manage own workload. Grade C or above in Maths and English Good use of MS Office including Excel The ability to work within the office full time Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team

Senior Desktop Support Technician - Temporary Contract until March 2026 c .00 per day Mansfield On-site Full-time, Temporary - March 2026 Are you an experienced IT Support professional looking for a hands-on technical role within a busy IT environment? We're looking for two highly skilled IT Support Technicians to join our client on a fixed-term basis, supporting a major programme of work through to March 2026. These roles are ideal for proactive, customer-focused technicians with strong end-user support experience and solid knowledge across Windows, M365, device management, and enterprise infrastructure. Key Responsibilities End User Device Troubleshooting: Provide responsive support across desktops, laptops, tablets, and smartphones, resolving incidents within agreed SLAs. Windows 11 Deployment: Support large-scale Windows 11 rollouts, including imaging, data migration, configuration, and post-deployment assistance. Active Directory & M365: Manage Azure/Entra ID and on-prem Active Directory, Microsoft 365, Teams, SharePoint, and Windows OS environments. Device & Systems Management: Administer Windows and iOS devices using SCCM and Intune for updates, patching, configuration, and deployments. Infrastructure Security: Support risk-based patching, mitigate vulnerabilities, and maintain high standards of infrastructure integrity and availability. Incident & Change Management: Handle support and change requests, prioritising based on business impact and maintaining clear communication with users. Knowledge Base & Documentation: Create and maintain accurate technical documentation to support efficient first- and second-line fix capabilities. Compliance & Best Practice: Work in line with IT compliance standards, BCP/DR principles, and industry best practices. Customer Service & Communication: Deliver excellent support to users of varying technical ability, communicating clearly and professionally. Stakeholder and Supplier Management: Collaborate with internal teams and third-party providers, contributing to continuous improvement initiatives. What We're Looking For Demonstrable experience in resolving technical support issues across desktop, laptop, tablet, and smartphone hardware and applications, ensuring service level agreements (SLAs) are met. Hands-on experience in deploying Windows 11 in an enterprise environment, including migration from Windows 10, device imaging, user data transfer, and post-deployment support. Strong background in Entra/Active Directory (on-premise and Azure), Microsoft 365, Teams, SharePoint, and Windows desktop/server operating systems. Advanced skills in managing and administering Windows and iOS devices, including deployment, patching, upgrades, and configuration via Microsoft SCCM and Intune. Proven ability to maintain the confidentiality, integrity, and availability (CIA) of IT infrastructure, including risk-based patching and mitigation of vulnerabilities. Experience managing support and change tickets, prioritising incidents by business impact, escalating as necessary, and maintaining clear communication with users. Ability to author, maintain, and review technical knowledge articles and support documentation to maximise first- and second-line fix rates. Familiarity with IT compliance standards, business continuity planning (BCP), disaster recovery (DR), and industry best practices. Must be available on a temporary basis Don't miss out apply today Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team Key words for this role: Desktop Support Technician / IT Support Technician / 1st Line Support Engineer / 2nd Line Support Engineer / IT Service Desk Analyst / Technical Support Analyst / Onsite Support Technician / Field Support Engineer / End User Support Technician / EUC Support Engineer / IT Technician / ICT Technician / Support Desk Engineer

Digital Service Manager - Interim role until March 2026 Mansfield Full Time Contract - March 2026 TurnerFox are recruiting for an experienced Interim Digital Service Manager to join a forward-thinking Digital team. If you're confident managing suppliers, improving services and keeping things running smoothly, this could be a great fit! The Role of Digital Service Manager Assist with developing, managing and scheduling Changes with the business and technical teams. Programming Requests for changes from the business in ITSM tool. Developing, documenting and updating processes and procedures Helping to develop and populate our Service Catalogue. Working with the Service Desk on initiatives, Ensuring Digital services are operating to expected levels, develop the Service Desk and boost first-time fix rates Assist knowledge transfer to the Service Coordinator Supporting with the implementation of a new ITAM system to improve management of end of life / support milestones for our systems. What We Need for the role of Digital Service Manager Strong Digital Service Management experience Degree in IT / Business or suitably qualified by experience Great communicator with solid problem-solving skills Understanding of software development/testing (Scrum) Experience managing Contracts & SLAs Knowledge of TOPdesk, JIRA or similar tools ITIL Foundation (essential) ITIL Lifecycle course / ITIL Expert (an advantage) PRINCE2 or project experience Public sector experience would be an advantage Must be available on an interim basis If you're ready for your next step and want to join a supportive, proactive team, apply now! Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team

Role: Client Campaign Coordinator Hours:(phone number removed)pm Mon-Fri Location: Mansfield We are recruiting for a Client Campaign Coordinator responsible for the smooth delivery of high-profile, multi-channel campaigns for some of the UK's most desirable brands. In this role, you will act as the pivotal point of contact for a key client, overseeing the coordination of campaigns from initial brief through to final delivery. You will manage timelines, liaise with internal teams, and ensure that every campaign is delivered on time, within budget, and to an exceptional standard. The of Client Campaign Coordinator role will involve: Taking detailed briefs in relation to new product launches Providing quotations, managing SLA and budgets Responsible for managing the fulfilment and distribution of products to companies and influencers Providing outstanding customer service, updating, and dealing with client's queries, regular teams meetings Liaising and briefing internal departments and 3rd parties including warehousing and logistics. Updating CRM systems Managing multiple projects to tight timescales The ideal candidate for the Client Campaign Coordinator will have: Worked within a fast-paced service delivery environment Customer service experience within a B2B environment Experience with Logistics or Distribution would be advantageous The ability to pick up systems that are new to you with great attention to detail An interest in health and beauty and brand launches would be advantageous Interested? Please call TurnerFox Recruitment or email your CV

Temporary Principal Programme Manager 9 months FTC Mansfield / Hybrid c 56,361- 62,623 An exciting opportunity has arisen for an experienced and strategic Principal Programme Manager to lead the delivery of a large-scale, government-funded environmental remediation programme. This senior-level position involves managing cross-sector collaboration, driving delivery across multiple complex projects, and ensuring strong governance, assurance, and stakeholder engagement. You'll play a key role in leading internal project teams, supporting senior leadership, and ensuring the successful delivery of a nationally significant programme. If you're motivated by environmental outcomes, complex programme delivery, and leadership in a high-impact setting - this role is for you. The role of Principal Programme Manager will involve Act as the senior delivery lead for a major environmental programme, representing the internal delivery body at programme boards and senior stakeholder meetings. Lead programme-level planning, strategy development, and budget management. Ensure delivery of projects to time, cost, and quality through oversight, leadership, and assurance. Line manage internal project managers and team leads, supporting performance and development. Develop and maintain strong working relationships with government departments, delivery partners, and internal stakeholders. Coordinate with internal functions including technical, property, safety, health, environment, and operations teams to ensure successful project delivery. Monitor programme risks, track progress, and lead on financial reporting. Identify resource gaps and skills development needs across the programme team. Promote a culture of continuous improvement by sharing lessons learned and best practices across delivery areas. The ideal candidate for the role Principal Programme Manager: We're looking for someone who brings a blend of strategic thinking, operational leadership, and stakeholder engagement. The ideal candidate will be: An experienced programme or project manager with a track record of delivering large-scale, multi-stakeholder programmes in the public or environmental sector. Skilled in governance, reporting, and financial management of complex programmes. Comfortable leading teams, influencing at senior levels, and working across organisational boundaries. Organised, outcome-focused, and able to drive performance across a wide portfolio of projects. Relevant qualifications (e.g., PRINCE2, MSP, APM PMQ). Experience working in an environmental, infrastructure, or remediation context. Familiarity with government-funded project delivery or working with public bodies. Interested? Please send your CV to TurnerFox Recruitment or call us on (phone number removed) for more information. Unfortunately, due to the volume of applications received we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume that your application has been unsuccessful on this occasion. Thank you for applying with us. TurnerFox Recruitment Team