Proftech Talent

Customer Service Manager Our Tamworth based client is seeking an experienced and driven Customer Service Manager to lead a high performing Customer Service function. This is a key leadership role focused on delivering operational excellence, developing teams, and ensuring a consistently outstanding customer experience. Working closely with senior leadership, the successful candidate will play a pivotal role in shaping service delivery, driving continuous improvement, and enhancing overall performance across the department. This is an excellent opportunity for a proactive and customer focused leader who thrives in a fast paced environment and is passionate about making a tangible impact. As a Customer Service Manager, you will need to have/be: Proven experience managing high-performing customer service teams Strong leadership, coaching, and people development capability Experience managing escalations and resolving complex customer issues Ability to analyse performance data and drive KPI/SLA improvements Excellent communication and stakeholder management skills Strong decision-making ability with a proactive, solutions-focused approach Highly organised with the ability to manage multiple priorities Resilient and calm under pressure Experience with CRM, ERP, or order processing systems Background working with Supply Chain, Warehouse, Technical, or Sales teams GCSE Maths and English (Grade C/4 or above or equivalent) Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) Details: Salary : 33, 000 - 38, 000 Working Hours : Full time, Monday - Friday, 37.5 hours per week Location : Tamworth (on site) Duration : Permanent Role of Customer Service Manager: Lead the day to day operations of the Customer Service function, ensuring efficiency, quality, and high service standards Manage, motivate, and develop Team Leaders and Customer Service staff, driving a high performance, customer focused culture Oversee performance management, coaching, and succession planning across the team Ensure delivery against KPIs and SLAs, maintaining consistent service excellence Manage end to end customer service operations including order processing, workflow, and issue resolution Handle and resolve complex escalations relating to logistics, stock, and customer complaints Review and improve internal processes to enhance efficiency, accuracy, and customer satisfaction Analyse data and performance metrics to identify trends, risks, and improvement opportunities Act as a key liaison between Customer Service and internal departments (Operations, Supply Chain, Sales, Technical, Purchasing) Support key accounts through proactive communication, reporting, and service alignment Represent Customer Service in senior meetings, providing insights and recommendations Drive continuous improvement initiatives across service delivery and processes Support senior leadership in developing and executing departmental strategy Benefits of working as a Customer Service Manager: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Training Coordinator We are looking for a proactive and experienced Training Coordinator on behalf of our Workington based client for a period of 6 months. In this role, you will design, develop, and deliver engaging training materials that support the learning needs across all areas of the business. You will play a key role in enabling effective knowledge transfer, coaching colleagues, and ensuring training programs are delivered to the highest standards. If you have a strong background in creating learning solutions and are confident using digital learning platforms, this is an excellent opportunity to make a real impact. As a Training Coordinator, you will have/be: Experience in training design and content development, with the ability to analyse learning needs, design effective learning solutions, and create engaging training materials using recognised methodologies. Competent use of digital systems, including Learning Management Systems and other organisational platforms. Details: Working Hours : Full time, Monday - Friday Location : Workington, Cumbria Duration : 6 month contract Role of Training Coordinator: Enable Training and Development work across all business areas. Analyse, design, develop, and implement fit-for-purpose training materials in accordance with organisational procedures and within agreed deadlines. Meet programme requirements for local areas or projects, as defined in project schedules. Adjust training schedules and packages as needed to accommodate project or area changes, ensuring work is replaced like-for-like in line with business priorities. Conduct pilot sessions as required. Deliver courses developed by self or other training team members when needed. Carry out post-training evaluations and respond to feedback. Participate in audits, evaluations, and reviews as required by projects or areas. Hand over and coach relevant subject matter experts in the use and delivery of developed materials to support effective implementation. Share knowledge and coach team members on training practices and methodologies. Attend and contribute to peer reviews and team meetings in a way that adds value to the business. Participate in required training courses and specific events necessary for the role. Maintain required technical and behavioural standards.

Customer Service Team Leader Our Tamworth based client is looking for a Customer Service Team Leader to join their team. Your role will be to lead and support a team within Customer Service to deliver exceptional service to customers. The Team Leader will ensure that service standards are met, operations are efficient and accurate, team performance is optimised, and customer satisfaction is consistently high. As a Customer Service Team Leader, you will need to have/be: Demonstrable experience within a customer service and/or administrative environment. Previous experience in a supervisory or team leader capacity, with responsibility for guiding team performance. Excellent communication and interpersonal skills, with the ability to build strong working relationships at all levels. Proven ability to motivate, engage, and inspire team members to achieve targets and deliver high standards. Strong problem-solving skills with the confidence to make effective and timely decisions. Proficient in the use of customer service systems and Microsoft Office applications. Highly organised, with the ability to plan, coordinate, and monitor multiple workstreams to ensure timely delivery. Maintains a calm, professional, and customer-focused approach in all situations. Good understanding of HR policies and procedures, with the ability to apply them appropriately. Competent in data analysis and the use of reporting tools to track performance and inform decision-making. Details: Salary : 28, 000 - 30, 000 Working Hours : Full time, Monday - Friday Location : Tamworth (on site) Duration : Permanent Role of Customer Service Team Leader: Lead by example to inspire, motivate, and develop a high performing Customer Service team, consistently delivering against SLAs and departmental KPIs. Foster a positive, inclusive, and collaborative team culture that promotes engagement, wellbeing, and high performance. Take full ownership of daily operations, actively contributing to task completion and ensuring smooth, efficient workflows. Monitor team performance through KPIs and metrics, providing regular coaching, constructive feedback, and structured one-to-one sessions. Conduct performance appraisals, identifying development needs and implementing effective training and support plans. Manage escalated customer queries and complaints with professionalism, ensuring timely and satisfactory resolution. Ensure full compliance with company policies, procedures, and service standards across the team. Undertake investigations and manage employee relations matters in line with company policies and best practice. Collaborate cross functionally to resolve operational challenges and enhance overall service delivery. Lead end-to-end recruitment processes, including onboarding, training, and integration of new team members. Produce accurate and insightful reports to support business performance tracking and informed decision-making. Analyse customer trends, service demand, and workload patterns, delivering clear, data driven insights to stakeholders. Provide cover for other Team Leaders during periods of absence, ensuring continuity of leadership, decision making, and team support. Drive a culture of continuous improvement, identifying opportunities to enhance processes, efficiency, and customer experience. Undertake any additional duties commensurate with the role, supporting wider team and business objectives as required. Benefits of working as a Customer Service Advisor: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Customer Service Assistant Manager We are working with a growing, customer focused organisation based in Tamworth to recruit a Customer Service Assistant Manager. As a key member of the management team, you will support the Customer Service Operations Manager in the day-to-day running of the department. You'll lead and develop Team Leaders and Advisors, ensuring all customer enquiries, orders, and communications are handled efficiently, accurately, and in line with high service standards. As a Customer Service Assistant Manager, you will need to have/be: Proven experience in a supervisory or Team Leader role within Customer Service, Contact Centre, or operations. Strong track record of leading, coaching, and developing teams to achieve targets. Experience managing escalated complaints and complex customer queries. Background in workload planning and delivering against KPIs and SLAs. Experience with training, onboarding, and team development. Strong leadership skills with the ability to motivate and engage teams. Confident in performance management, including 1:1s and appraisals. Excellent communication skills with the ability to influence stakeholders. Highly organised with the ability to manage multiple priorities. Confident analysing performance data to drive improvements. Strong problem-solving skills and sound operational judgement. Proficient in Microsoft Office and able to learn new systems quickly. Professional, proactive, and calm under pressure. A collaborative team player with a positive, adaptable approach. High levels of integrity, professionalism, and customer focus. Details: Salary: 30,000 - 35,000 Working Hours: Full Time, Monday - Friday Location: Tamworth (full time on site) Duration: Permanent Role of Customer Service Assistant Manager: Lead, motivate, and develop the Customer Service team. Conduct 1:1s and performance reviews with Team Leaders. Provide coaching, guidance, and performance feedback. Ensure HR policy compliance and manage ER matters. Identify training needs and support development. Oversee recruitment and onboarding. Manage workload to ensure accurate, timely order processing against KPIs/SLAs. Maintain high standards across all customer interactions. Resolve escalated issues, including complaints and delivery delays. Monitor key accounts and produce performance reports. Analyse trends and drive continuous improvement. Ensure adherence to processes and procedures. Work with Operations Support to track orders through to completion. Liaise with operations on stock, collections, and deliveries. Collaborate with commercial/technical teams on bespoke orders. Partner with Sales and Key Account teams on customer requirements. Coordinate with Purchasing and Supply Chain for stock and ETAs. Manage carrier communication to minimise delivery issues. Attend leadership meetings and cascade key updates. Participate in supplier reviews to improve performance. Track actions and ensure follow-up and delivery. Support senior leadership and wider Customer Service function. Benefits of working as a Customer Service Assistant Manager: 23 days holiday + bank holidays Option to buy up to 5 additional days Health Cashback Plan Pension Scheme Life Assurance Free parking

Sales & Administration Coordinator We are recruiting for a Sales & Administration Coordinator in the Solihull area on a temporary basis for a period of 6 months. You will be supporting the Sales Department by assisting with dealer orders for vehicles. Your role will involve providing administrative support for various functions within the department, using internal stock and reporting systems, as well as Microsoft Office 365. Ensuring high levels of customer satisfaction for both dealers and fleet customers is essential to the success of the department. As a Sales & Administration Coordinator, you will need to have/be: Experience in a sales or customer service environment Proficient in Microsoft Office (Outlook, Excel & Teams) Good standard of education. GCSE or equivalent in core subjects (English & Maths) Accuracy and attention to detail. A proactive, confident, and positive approach. Good communication skills, both written and verbal. The ability to use own initiative but also know when matters need to be referred. Time management skills in a fast-paced environment. Team player with the ability to multitask and work under pressure. Willingness to learn and develop. Ability to work across teams and liaise with different businesses. Full driving licence Details: Pay Rate: 14.00 per hour Working Hours: Full Time, 37.5 hours per week, Monday to Friday Location: Solihull Duration: Permanent Role of a Sales & Administration Coordinator: General Administration - Vehicle Invoicing Allocation Support Dealer Franchising Support Process vehicle orders Arrange Vehicle Taxation Arrange Delivery Logistics Dealer Lead Management Analysis Training System Administration Attend internal meetings Provide support to Distribution Manager, National Sales Manager and Regional Managers as required

Returns Coordinator Our Tamworth based client is looking for a Returns Coordinator to join their team. Your role will be responsible for the day-to-day administration of the return's good process. As a Returns Coordinator, you will need to have/be: The ideal candidate will be efficient, accurate at all times and have excellent data entry and administration skills They should have Excellent written and verbal communication skills Have experience of working in a busy environment Work equally well in a team as well as being able to efficiently manage their own work load and effectively manage their own time Ability to work under pressure Ability to analyse information Be able to adapt and use initiative to understand how to prioritise and get a resolution A basic knowledge of Word, Outlook, Excel and Sage is preferred Previous experience of working in a busy Customer Service/administration role Details: Salary : 25, 000 - 26, 000 Working Hours : Monday - Friday 9.00am - 5.00pm Location : Tamworth (on site) Duration : Permanent Role of Returns Coordinator: Responsibility for Coordinating debit entry and credits for the business Entry of all debit notes, both emailed and posted, on the in-house system Monitoring Returns email inbox and ensuring all queries are dealt with promptly Running credits from the in-house system and Sage Scanning debits and corresponding paperwork on to the archive system Deal with all incoming debit queries (via telephone and email) both internal and external Liaising with carriers, Quality department and the Admin/Customer service team in organising collection of faulty goods Liaising with Customer Service and External Sales team on stock cleanse debits and compensating orders Liaise with National Sales Managers and external team to resolve aged debit queries Investigating any reported mis-picks by liaising with the Customer Service, Admin and Warehouse Investigating price queries with Customer Service, and the Commercial team Co-ordination faulty returns and liaising with Quality departments on fault testing Liaising with Commercial team to produce rebate credits Dealing with POD requests from carriers Liaising with Credit Control on any returns that are holding up invoice payments to assist with a resolution Regularly chase all outstanding returns/queries by phone and email Produce and monitor reports, regularly update log histories on outstanding debits and meet targets and deadlines to resolve Picking up the switchboard overflow calls Support/Cover for the wider Customer Service/Admin Department Benefits of working as a Returns Coordinator: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Graphic Designer Are you a creative and detail driven designer with a passion for producing eye catching visuals? Our Tamworth based client is seeking a talented Graphic Designer to join their growing team. This is a fantastic opportunity to apply your design expertise across print, digital, and packaging projects, while working in a collaborative and supportive environment. As a Graphic Designer, you will need to have/be: Skilled with Adobe applications including InDesign, Illustrator, Photoshop, Acrobat, and Easy Catalogue Natural creative ability with strong design skills Graphic design and typography expertise Well organised, reliable, hardworking, able to work independently and as part of a team Quick to learn, self motivated, and enthusiastic about continuous improvement Highly accurate with excellent attention to detail Strong time management skills with the ability to meet deadlines Effective problem solving skills with the awareness to seek help when needed Details: Salary : 25, 000 - 30, 000 Working Hours : Full time, 40 hours per week Monday - Friday Location : Tamworth (full time on site) Duration : Permanent Role of Graphic Designer: Develop and create visually engaging content for print and digital platforms Design marketing materials such as brochures, flyers, and advertisements Liaise with stakeholders across multiple departments to deliver high quality designs that meet required briefs Ensure all marketing materials align with brand guidelines Apply designs to packaging artwork and labels across the group of companies Utilise content management systems to upload and manage graphic content on company websites Contribute creative input during concept development meetings Stay up to date with industry trends and best practices in graphic design Support photography and editing efforts when needed (training provided) Meet deadlines consistently and manage workload efficiently Benefits of working as a Graphic Designer: 23 days annual leave + bank holidays Option to purchase up to 5 extra days annual leave Health Cashback Plan Pension Scheme Life Assurance Free Parking

Job Title: MES Engineer Location: Banbury Salary: 40- 48k (DOE) 37.5 hrs/week 25 days holiday + bank holidays Join our team as an MES Engineer and play a vital role in keeping our advanced manufacturing systems running at peak performance. What You'll Do: Maintain and support MES systems on-site Collaborate with production, automation, and IT teams Improve PLC-to-MES communication and process integration Lead MES upgrades, reporting tools, and new product setups Work with third-party vendors and support system rollouts Take part in improvement projects and support production teams What We're Looking For: Experience with MES tools (e.g. Apriso, InSequence, Nysus) Strong knowledge of PLCs, ERP, scripting languages, and databases A hands-on problem-solver with a background in manufacturing IT Excellent communicator, self-driven, and team-oriented Perks & Benefits: Pension (4% employer, 5% employee) Life Assurance (4x salary) Permanent Health Insurance Share Incentive Plan & Profit Share Employee discounts + wellbeing support Make a real impact in a high-tech, hands-on environment. Apply now and help shape the future of smart manufacturing.

Join Our Dynamic Engineering Design Team! Are you an experienced Senior Civils Engineer looking for an exciting opportunity in the UK Water industries ? Our engineering design consultancy is growing, and we're looking for talented professionals to join our friendly, focused, and forward-thinking team! Who We Are We work closely with a wide range of clients, delivering high-quality engineering solutions across the UK. Our team is passionate about innovation and excellence, and we take pride in fostering a supportive and collaborative work environment. Why Join Us? At our company, wellbeing is at the heart of everything we do . We've built a safe, fair, and inclusive workplace, ensuring that both the mental and physical health of our team come first. Competitive Benefits Package: Excellent pension scheme - 9% total contribution Generous holiday allowance - 23 days + 8 public/bank holidays Flexible working hours - Start anytime between 7 AM - 10 AM to suit your lifestyle Free on-site gym - Stay active without the extra costs Fresh fruit in the office - Because small perks matter! Access to exclusive lifestyle benefits through Circular Benefits Your Role & Responsibilities As a Senior Civil Engineer , you will: Deliver high-quality design solutions that meet safety and industry standards Produce design calculations and drawings Guide and support junior designers, graduates, and CAD technicians Prepare design investigations, reports, and specifications Work within a structured, professional environment ensuring compliance Attend and present at design and project meetings What We're Looking For 5-10 years' experience in civil or structural engineering design Degree or HND qualified in a relevant field Strong IT skills and familiarity with industry software Professional body membership and actively working towards Chartership Ready to Take the Next Step? If you're looking for a career where your skills are valued, your wellbeing is prioritized, and your development is supported , we'd love to hear from you! Apply now and be part of a team that's shaping the future of engineering.

Senior Finance Business Partner As a Senior Finance Business Partner, you'll play a key role in shaping financial performance across a range of directorates. You'll champion accountability, lead on cost control initiatives, and provide strategic financial insight to support effective decision-making. Where applicable, you'll guide and develop a team, ensuring they deliver the highest standard of financial support and add real value to the organisation. Skills Clear Communicator: Able to simplify complex financial concepts for non-finance colleagues while ensuring compliance with Managing Public Money. Stakeholder Engagement: Build trust and consensus with internal and external stakeholders, including Executive teams. Influencing & Impact: Shape and guide key strategic decisions through evidence-based insight. Analytical Forecasting: Critically review and challenge forecasts for affordability, value for money, and deliverability. Technical Expertise: Proficient with ERP systems, data analytics tools, and advanced Excel modelling. Financial Governance: Maintain strong financial controls across high-value programmes and projects. Team Leadership: Lead and motivate teams, managing workloads and resolving issues within demanding deadlines. Knowledge Professional Accounting: Fully qualified accountant with experience in complex, fast-moving environments. Government Frameworks: Strong understanding of government accounting rules (DEL/AME) and compliance within delegated authorities. Systems & Processes: Knowledge of financial systems, with the ability to design and oversee robust off-system analyses. Commercial Awareness: Sound appreciation of commercial drivers and their impact on financial decision-making. Experience Complex Organisations: Proven track record as a qualified accountant within large, multifaceted organisations or projects. Budgeting & Forecasting: Skilled in activity-based budgeting and annual business planning within Spending Review constraints. Matrix Environments: Experience working within matrix structures, including large-scale infrastructure projects. Cross-Functional Collaboration: Partner effectively with planning, procurement, contract management, and HR to optimise resource planning. Team Leadership & Oversight: Managed finance business partners and project accountants, providing oversight of programme teams with budgets approaching 1bn annually. Details: Salary : 61, 622 - 92, 400 Working Hours : Full Time, Monday to Friday Location : Hybrid/Birmingham Duration : Permanent Role of Senior Finance Business Partner: Lead the Directorate's contribution to the Government-wide Spending Review, working closely with senior executives, the central finance team, and the parent Department. Champion a culture of cost control and productivity, ensuring alignment with key agreements and business cases. Support senior leaders in managing budgets in line with HM Treasury and Government Finance standards, driving accountability and performance. Build and manage effective relationships with a wide range of stakeholders with differing priorities. Drive performance improvement and productivity initiatives across the Directorate. Interpret management reports and present clear, actionable insights to senior leaders and the parent Department. Oversee month-end financial processes, including account preparation, variance analysis, and report reviews. Lead the annual business planning and budgeting process in collaboration with senior executives and finance teams. Partner with senior leaders to prepare quarterly re-forecasts for submission to the Executive. Review and challenge funding requests to ensure value for money, affordability, and compliance with HM Treasury guidance. Manage cash flow submissions to the Department for Transport (DfT) and oversee foreign exchange hedging activities. Identify, design, and implement process improvements to enhance project delivery. Ensure consistent use of reporting methods and financial processes across finance teams. Provide proactive business partnering, challenging forecasts and variances and recommending corrective actions. Develop, coach, and mentor business finance team members to increase capability and impact. Share best practices with the wider finance community and contribute to cross-functional initiatives as required. Benefits of working as a Senior Finance Business Partner: a competitive pension scheme, with up to 12 per cent employer contributions a starting salary that reflects your skills and experience a cash allowance in lieu of benefits, which means you can choose which benefits are right for you and your family core company funded benefits such as life assurance, income protection and health cash plan 25 days annual leave plus public holidays access to tax-efficient voluntary benefits scheme & retail, health, leisure, and travel offers access to an Employee Assistance Program financial and health well-being programmes