One to One Personnel

Service Co-ordinator Theale, Berkshire 37.5 Hours Shift Basis 12 Month FTC Be the connection that turns great service into outstanding experiences. As a Service Co-ordinator, you ll sit at the heart of our clients operations, working closely with customers, service providers and internal teams to ensure every interaction reflects excellence, care and continuous improvement. Our client, a leading provider of Managed Equipment Services (MES) to the NHS and private healthcare sector across the UK are seeking a driven Service Co-ordinator to join their team based in Theale, Berkshire. This will be working on a shift basis between the hours of 7:30 to 20:00 Monday to Friday. You will be required to work on call on a weekend day from home around 1-2 times a month. To be successful, you ll need at least 3 years UK-based relevant experience and have previous call centre experience and excellent verbal & written communication skills. Responsibilities Provide outstanding customer service to improve customer satisfaction and nurture client relationships Operate with self-awareness inspiring a culture of continuous improvement Place customers at the centre of everything you do, understanding their wants and needs Maintain the critical link between clients, service providers and operations managers to achieve a best-in-class service Key Accountabilities Working as part of a team to ensure processes and procedures are followed accurately and are aligned to the Customer Care Standard Operating Procedures Coordinating the daily work flow for the management of service delivery to assigned customer contracts Answer all telephone calls promptly and appropriately, in line with contractual obligations Proactively resolving customer enquiries within first contact Diligently monitor the SLA charters for assigned customer contracts, escalating any instances of confirmed or potential failure via the agreed frameworks Setting client expectations and striving to exceed these at all times Establish and maintain external supplier relationships to assist with maintaining and exceptional level of customer service Performance manage internal and external suppliers ensuring service is delivered within contractual service level agreements Produce client facing estimates and quotations Process purchase orders Coordinate email traffic within the central shared inboxes Upload data from service intervention records into the CMMS Provide cross-functional support for other sub teams where required Essential Skills Excellent verbal communication Excellent written communication Intermediate IT skills to include Excel, Word and Outlook Self-motivated with a flexible can do attitude Adaptability to change Good inter-personal skills, must be able to work as part of a team as well as individually Experience Required Working in a call centre environment Essential Ability to manage multiple stakeholders simultaneously - Essential Understanding and monitoring service level agreements Ability to recover customer conflict through the use of positive language An understanding of medical equipment Desirable Qualifications NVQ 1-4 Customer Service Vocational Customer Service Certificate Benefits Private Healthcare Employee Assistance Programme Salary Sacrifice Pension Scheme Electric Car Scheme Cycle to Work Scheme A DBS Enhanced Disclosure is required for all applicants. If you have all the skills above and feel this is the role for you, please do not hesitate to contact Louise at One to One Personnel or forward your CV to (url removed)

Ecommerce Assistant Internship Internship 6 Month FTC Central London Monday-Friday 40 hours £22K to £28K An exciting opportunity has opened for a driven Ecommerce Intern to gain hands-on experience within a global brand s digital team! One to One Personnel is proud to partner with a leading name in the industry who are currently seeking an Ecommerce Assistant on an intern basis, which may be extended for the right candidate. We re looking for an organised and detail-oriented Ecommerce Intern to join our client s Reebok Europe team. This role offers hands-on experience across site optimisation, digital merchandising and content management. You ll support day-to-day site operations, help execute new campaigns, products & promotions, and ensure a seamless customer experience across all digital touchpoints. If you are passionate about ecommerce and have the skills to support our client s dynamic online store. To be considered - Y ou must meet the following criteria and have a minimum of 3 years UK based work experience in a similar role. Requirements & Preferred Skills Experience with Shopify, Shopify Plus, or other CMS/e-commerce platforms is preferred Understand e-commerce operations and digital merchandising principles. Basic knowledge of SEO principles and website analytics tools. Excellent attention to detail, organisation, and time management. Confident communicator, both written and verbal. Ability to multitask and work effectively in a fast-paced, collaborative environment. Passion for fashion, footwear, and digital retail. Roles and Responsibilities Support overall site adjustments (PDP updates, content refreshes, banners, copy changes, etc.). Support with creation of new pages (editorials, landing pages, collection pages, PLPs). Conduct daily website audits to ensure all content, links, and functionalities are accurate and up to date across all EU markets Assist with site implementations, including testing new features, loading in products, adjusting layouts, adding translations Supervise site translations, ensuring consistency of all areas of the website, sending over new translations required via agency, and ensuring it is correctly localised across European markets. Support CMS updates and maintain product content, visuals, and copy within Shopify Plus Support with SEO implementations, ensuring metadata, alt text, and URLs follow best practices. Following up with SEO tech tickets by agency Execute weekly digital visual merchandising to optimise product listing order and category performance. Manage and update colour swatches to improve product presentation and consistency. Curate and maintain upsells and cross sells Support category optimisation, refining filters, naming conventions, and navigation to improve UX. Implement merchandising strategies based on performance data, product launches, and seasonal drops. Assist with pricing updates and inventory checks Provide support to the CRM team with email campaign coordination, segmentation, and testing. Collaborate closely with the Marketing, Creative, and Tech teams to align site updates with campaign launches. Participate in cross-functional meetings to support seasonal planning and execution. What s in It for You? £22,000 to £28,000 (depending on qualifications & experience) 25 days of annual leave + bank holidays Additional days holiday between Christmas and New Year if the Directors decide to close the business Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week 1-day WFH after probation and training at the company s sole discretion (non-contractual) Workplace Pension Scheme 60% Discount on our products that we have on Ecommerce Sample sales 2+ times a year Short Leave with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance Statutory sick pay Annual pay review and/or bonus at the Directors discretion Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.

Watford 40 hours M-F Up to £35K Bring Your Designs to Life with Global Fashion Brands! One to One Personnel is proud to partner with a leading global fashion brand who are currently seeking an experienced apparel/fashion Graphic Designer to join their team at their head office in Watford. What We re Looking For - A passionate Graphic Designer with a flair for apparel and fashion graphics? Join a dynamic team at a reputable global company where your creativity will shape the look of menswear, womenswear and kids wear across multiple brands. This is your chance to work on exciting seasonal collections, create striking prints, typography and collaborate with a team that values bold, commercially viable design. A portfolio of designs will be required on application. To Be Considered - You must meet the following criteria and have a minimum of 3 years UK based work experience in a similar role. Skills and Experience Required 3 5 years experience in apparel / fashion graphic design. Strong portfolio demonstrating print, placement, and typography. Advanced proficiency in Adobe Illustrator and Adobe photoshop and Preferably InDesign. Solid understanding of print techniques (screen print, digital, embroidery, etc.) Strong sense of typography, colour, and composition. Ability to work at pace in a commercial environment. Excellent organisation and time-management skills. Preferable to have experience across menswear, womenswear and kids wear. Key Roles and Responsibilities Design original apparel graphics including but not limited to; prints, placements prints, AOPS, logos and typography. Work on seasonal product look books for various brands within the business. Develop graphics for multiple categories (tees, sweats, outerwear, accessories, menswear, womenswear). Compile and Translate trend research, mood boards, and briefs into commercially viable designs. Prepare production-ready artwork (correct sizing, colour separations, file formats). Work closely with garment designers, product developers, and merchandisers. Collaborate with suppliers and factories when needed to ensure artwork is correctly interpreted. Manage multiple projects and deadlines across seasonal calendars. Maintain consistency with brand identity while pushing creative boundaries. Respond to feedback constructively and iterate designs efficiently. What s in It for You? Up to £35,000 (depending on qualifications & experience) 25 days of annual leave + bank holidays Additional days holiday between Christmas and New Year if the Directors decide to close the business Standard working hours 9 to 5:30 - 30 min lunch = 40 hours a week 1-day WFH after probation and training at the company s sole discretion (non-contractual) Workplace Pension Scheme 60% Discount on our products that we have on Ecommerce Sample sales 2+ times a year Short Leave with pre-approval from Line Manager to take up to 2 hours off without deduction from holiday allowance Statutory sick pay Annual pay review and/or bonus at the Directors discretion Ready to join the team? Get in touch with Louise at One to One Personnel to start your journey.

Customer Service Assistant Full-Time Mon-Fri 9:30am 6pm 12 month contract £25k PA Are you passionate about making a difference in people s lives? Do you thrive in a compassionate, customer-focused environment? Our client is a leading provider of health and social care services across Bexley and neighbouring boroughs, is looking for a Customer Service Assistant to join their dedicated team. About the Role As a Customer Service Assistant, you ll be the first point of contact for clients and internal teams. You ll play a vital role in ensuring smooth communication, accurate data handling, and timely support across the company. This is a rewarding opportunity to contribute to a meaningful cause while developing your skills in a supportive environment. Key Responsibilities Handle and monitor customer and internal service requests with empathy and efficiency Deliver outstanding customer service with compassion and professionalism Support the Sensory and Direct Payment Team Maintain accurate records and generate reports and correspondence Provide general administrative support to the team and management Uphold excellent filing systems and internal/external relationships Contribute to continuous improvement within the team and organisation What We re Looking For A customer first mindset with a commitment to service excellence Strong communication and organisational skills Compassion, empathy, and sensitivity in all interactions A proactive, solution-driven approach Good IT skills and geographical knowledge of the area A flexible, motivated team player open to new ideas Why Apply? Be part of a respected organisation making a real impact Work in a supportive, values-driven team Opportunities for personal and professional development Make a difference every single day Ready to apply? Contact Aimee or Julie at One to One Personnel on (phone number removed), or send your CV directly to (url removed) or (url removed)

IT Systems Administrator Basildon Up to £28,000 Mon Fri, 08 45 Permanent Are you a tech-savvy problem solver who thrives in a dynamic, client focused environment? Do you enjoy working across a variety of systems and aren't afraid to roll up your sleeves and dig into exciting projects? If you're nodding yes, we ve got the perfect role for you! We are on the lookout for a driven and proactive IT Systems Administrator to join a passionate, fast moving team. You will be the go to person for all things database, software, and client support playing a key role in helping systems run like a dream. Duties: Provide high quality technical and user support for our company s database systems (web and mobile platforms) Log, track, and manage support requests, escalating to third-party developers where appropriate Coordinate and oversee new system developments and enhancements Draft clear system design specifications for development work Communicate updates, improvements, and changes to clients in a clear and timely manner Creating user guides, help documents and video tutorials to keep things simple for end users Building new database sites using pre-designed smart templates Skills Required: Excellent communication skills (both written and verbal) Experience using Office 365, particularly Word and Excel Working knowledge of SharePoint (essential) High attention to detail and accuracy Ability to manage multiple tasks and prioritise effectively Comfortable working both independently and as part of a team Experience working with data (e.g., cleaning, importing/exporting in Excel) An enthusiastic approach to learning new systems and tools Understanding of GDPR (desirable, but training can be provided) Job Type: Full-time, Permanent Position Area: Basildon, Essex Salary: Up to £28,000 PA Hours: Monday Friday 8 45 Don t hang around roles like this don t stay open for long! Call Julie or Aimee at One to One Personnel on (phone number removed) Or fire over your CV to (url removed) or (url removed) Let s make your next move the best one yet!

Customer Services Assistant Southend Hybrid 2 days in 3 days home £13.40 per hour Monday to Friday We are urgently seeking a Customer Services Assistant to join an established and busy team based in Southend on Sea. What you will be doing: Handling incoming calls with professionalism and care Raising and logging repair requests accurately Managing and responding to emails in a shared mailbox Speaking with engineers and organising diaries General administration duties After completing training, you would then be able to work hybrid. 2 days from the office and 3 days at home giving you flexibility and comfort. What we are looking for: Reliable and self-motivated individuals Good communication and organisational skills Comfortable working night hours and independently If you feel you have the required skills for this position, please call Julie or Aimee at One to One Personnel on (phone number removed) today! (url removed) or (url removed)

E-Commerce Associate Location: Basildon Hours: 6-month contract, Monday Friday, 9:00 am 5:00 pm (36.25 hrs per week), onsite Salary: £23,015.85 per annum Kickstart your career in the fast-growing world of ecommerce! Join our client as an E-Commerce Associate and become part of a team that s shaping online retail success. From crafting high-performing product listings on Amazon and eBay to building brand-driven pages for our website, you ll gain hands on experience that matters. This is your chance to learn the strategies behind marketplace visibility, master product data optimisation, and contribute to digital brand growth all in a supportive, fast paced environment with plenty of opportunities to develop and advance. Key Responsibilities Ecommerce Content & Product Support: Collect and organise product data for Amazon and eBay listings Enrich product pages with accurate information, bullet points, features, dimensions, and images Respond to content requests from platforms (e.g., missing attributes or additional info) Ensure listings meet platform-specific guidelines and quality standards Website & Brand Identity Support: Help shape and execute brand identity for leading ranges (e.g., Summit, Softlings, Bar-B-King, Snow White) Assist in developing landing pages for individual brands under the VFM umbrella Collaborate with ecommerce and design teams to create clear, appealing, and consistent brand storytelling Support ideas to improve consumer interaction with our website and D2C offerings Skills & Experience Interest in ecommerce, digital marketing, and social media Confidence using TikTok and Instagram (and appearing in videos when needed) Strong attention to detail when working with product information Good writing and communication skills Familiarity with Microsoft Office Suite Experience with Amazon or eBay listings Understanding of brand marketing or consumer website content Awareness of direct-to-consumer strategies Familiarity with tools like Canva, CapCut, Adobe, etc Please send your CV today and make it happen. Contact Aimee or Julie at One to One Personnel on (phone number removed), or send your CV directly to (url removed) or (url removed)

Our client, an award-winning legal practice in Essex, is seeking an experienced Legal Secretary to join their Private Client team. This is a fantastic opportunity to become part of a highly respected firm known for its supportive and friendly environment. Key Responsibilities: Providing high-level secretarial and administrative support to the Private Client team Managing diaries, scheduling appointments, and maintaining calendars Transcription of legal documentation and correspondence Handling incoming calls and providing excellent client service File and document management Supporting fee earners with day-to-day administrative tasks Skills and Experience Required: Previous experience in a Legal Secretary role (ideally within Private Client) Excellent secretarial and typing skills Strong telephone manner and interpersonal communication skills High attention to detail and accuracy Good organisational and time management abilities Proficiency in Microsoft Office (Word, Outlook, Excel) and Outlook Calendar Ability to work to deadlines in a busy legal environment Professional, reliable, and flexible attitude The Package: Competitive salary up to £28,000 depending on experience Holiday entitlement Company pension scheme Christmas shut down Birthday day off Bupa cash plan On-site or reimbursed parking Hours: 9.00am - 5.30pm, Monday Friday (flexible working options available)

6 Month FTC Aintree, Liverpool Part-Time Wed to Fri 7am-3pm Our client is the leading service provider of Managed Equipment Services (MES) for the NHS and the private health sector in the UK. services. They are currently looking for a Consumables Stock Controller based at their location in Aintree, Liverpool. You must have at least 3 years Warehousing and/or Inventory experience to be considered for this role, along with a minimum of 3 years UK based work experience. 3 Years UK based relevant work experience is a must. Responsibilities Day to day management of consumables on site (various within Midland s area) Source non-stock products as required by the location Add or amend supplier account details Add or amend product details on computer system Set up inventory parameters to enable requisitions or direct ordering Manage automatic and manual orders including non-stock Manage requisitions including non-stock, raise and enter Purchase orders Stock transfers e.g. ad hoc issues on a sale or return basis Expedite orders with suppliers Manage migration process i.e. when Trust stock is depleting/depleted Accept delivery, decant and manage reversals including management of over/under deliveries and damages Ensure all stock is appropriately located ready for use by clinical staff Manage receipt of products for trials, loan equipment etc after Consumables Group approval Manage quarantine of product/product recalls/shelf life expiry/loss management and physical returns Undertake cyclical and annual stock takes/reconciliation Management of price queries with suppliers, Trust procurement and finance, and Accounts payable Provide on-site support for all regional offices to cover absence Assist with new client implementation activities as required Any other duties as agreed with Head of Consumables Resources/Decision Making Authority Ensure all Stock Rooms are efficiently run Ensure products are stored safely and with good housekeeping (FIFO) Performance Indicators 100% availability of stock Zero patient cancellations due to lack of stack Orders receipted within 2 working days of delivery Supplier disputes to be resolved within 3 months Desirable Skills At least 3 years warehousing and/or inventory experience, ideally in the NHS At least 3 years customer service experience Microsoft Excel Full Driving Licence Mobility requirements Role location - Aintree, Liverpool UK travel - Liverpool Sites & Occasional travel to other locations (training), Limited travel to Theale (HQ) Benefits Private Healthcare Employee Assistance Programme Salary Sacrifice Pension Electric Car Scheme Cycle to work scheme A DBS Enhanced Disclosure is required for all applicants If you have all the skills above and feel this is the role for you, please do not hesitate to contact us at One to One Personnel on (phone number removed) or forward your CV to (url removed)